website thubmnail of AMIClubwear

AMIClubwear

How would you rate AMIClubwear?
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Texas
1 review
0 helpful votes
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This site is a scam.
September 11, 2024

They have a "no return" policy, which I can understand under some circumstances, but then the product they sent (supposed to be medium/large) was obscenely small and completely unwearable. Smaller than what you would consider an XS. This is a scam. $34 wasted.

Date of experience: September 11, 2024
California
1 review
1 helpful vote
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SCAM…. FRAUD…THEFT
January 3, 2023

Purchased an item online for my wife although their website showed item was "delivered" we never received anything. All our packages are delivered to our front door, someone is always home, ring camera, surveillance cameras, guarantee package was not delivered. Inclusive, there was no tracking number nor would anyone answer the business phone or return phone call. Anyway, if you look on yelp or better business bureau website you'll see several similar complaints of charge, no item received despite company's claim, amongst others. This company appears to committing theft/fraud. Do not purchase from them.

Date of experience: January 3, 2023
Washington
10 reviews
5 helpful votes
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I love how big the dress, swimsuit, and shoe selections are. I love the different styles, colors, and themes that they carry. I have bought from AmIClubwear once so far and I most likely will again. I don't like how there are no customer reviews so it's hard to tell the quality. Out of the 10 items I bought for $169 (USD) Which was a great deal, I only really liked 4.5/10 Items In this order. I say 4.5 because of the 2pc track jacket & pant set, I only liked the jacket. The ones I liked, I absolutely loved and the boots I bought were great besides the fact my calve couldn't even fit :(. Shipping was fast, packaging was perfect, and products were 50/50 honestly. I really wish the website had reviews like other online stores like them have, but not all do so I can't judge that too harshly. I would love to test their shoes and swimsuits in the near future.

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Date of experience: March 29, 2022
Ohio
1 review
0 helpful votes
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Adorable and well made astronaut costume! I love the royal blue color. It has beautiful hints of purple too! I had to adjust the leg straps because the xs size was way too big! I am 5'2 and about 120 pounds. Loved the glasses too! I wish I could have found the silver thigh high boots to complete the look! Overall great, I would wear it again!

Love this costume!
Date of experience: November 2, 2023
Cyprus
9 reviews
1 helpful vote
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Anyone who is interested in improving their shoe game should absolutely go to this store because not only do they sell shoes of a high quality, but also shoes that are very comfortable and very reasonably priced.

Date of experience: March 10, 2023
Georgia
1 review
0 helpful votes
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Used to be good
May 26, 2022

Not the same company anymore. Clothes are way cheaper, shipping has increased over the last three years, nothing fits right anymore. Been buying from them since 2010 & not they teamed up with some cheap Chinese company. You can't return anything so you won't get your money back. Just avoid it.

Date of experience: May 26, 2022
Brazil
3 reviews
2 helpful votes
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Very fast order processing and fast delivery. More than once I buy from this store. Great service and quality. So far, everything went on five. I liked the design of the site, it is convenient and easy to choose the goods.

Date of experience: June 20, 2022
Texas
1 review
0 helpful votes
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Terrible!
October 23, 2023

This website is terrible! They forgot my whole outfit and I had 2 only got one. There is no real person on the customer service side! And I really don't think this is a real website! Don't get scammed! Get your Halloween outfit from somewhere else! Don't waste your money or time or you will be forced to change your whole outfit idea last minute! Forget this place!

Date of experience: October 23, 2023
West Virginia
1 review
0 helpful votes
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FRAUD
October 11, 2022

I ordered a Halloween costume a week ago they never shipped it to me they never sent me any updates every time I call they say that they are closed this is not a real business it is not a legit business they just steal your money my bank is in the process of getting my money back now do not purchase from here run!………

Date of experience: October 11, 2022
New Jersey
1 review
0 helpful votes
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Package
September 26, 2022

I ordered a costume off the site about 2 weeks ago. They emailed me it was shipped but when I tracked it, it said it was going back to the sender. I emailed them asking why, no response. Then I got another email saying it was delivered to my home but instead it was delivered back to them. Sent another email if they were going to send it out again and still no response. I've been trying to contact customer service for the past week and no one answers the phone. I tried to reach out through Instagram and TikTok and no one answers. I just want my package.

Date of experience: September 26, 2022
North Carolina
1 review
9 helpful votes
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I am so unhappy with my purchase. I have to warn other customers of how awful these swimsuits are. The quality is terrible, fabric so thin you can see through and the size "large" bottoms are so small they barely cover more than a thong. Complete false advertising! Worst quality bikinis I have ever seen.

Date of experience: June 4, 2020
Canada
3 reviews
2 helpful votes
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I placed an order on April 15th. They asked to send copies of ids and credit card which was sent on the same day. Then they requested further proofs and again provided the same day. The agent stated my order was ready to ship upon receipt of my id (I had requested to cancel at this point since it was hard to speak with them I became suspicious) I called their customer service and first agent hung up on me. Second agent wouldn't let me speak and had her pre quoted answers ready and was just speaking over me with her ready answers already pre formulated. Ami hasn't answered emails nor calls since April 19th when I last spoke to them. My order hasn't shipped. No cancellation nor refund as well as no contact from them. Is this normal?

Date of experience: April 20, 2022
Australia
1 review
0 helpful votes
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I purchased 3 items. 2 dresses and a lace teddy. 2 dresses are ok nothing special, very see through and one is cut weird. Lace teddy looks nothing like the picture and when I put it on I'm scared the lace will tear that's how cheap it is and it's COMPLETELY different to the picture. Spent $100 and waited over a month for items I won't wear. They don't even have company name tag or Washing instructions that's how cheap they are. Not cool AMIClubwear. Will post pic of lace teddy. What I ordered to what I got. Much better companies out there. Never again

Date of experience: August 11, 2021
AMIClubwear C. AMIClubwear Rep
over a year old

Hi Daniella,

Thank you for shopping with AMIclubwear.com. Please note that we do have a 30 day return policy if for an reason you are not satisfy with your order. If you would like to return any of your items please email us at support@amiclubwear.com and we would be more than happy to assist you with any returns. Please feel free to reach out to us with any other questions. Have a wonderful day.

Warm regards,
Gina

Pennsylvania
1 review
0 helpful votes
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Worst experience ever
December 5, 2022

Never got my package delivered on the day and time it stamped that it was delivered I called customer service several times I've emailed several times haven't gotten and straight out answer and have not been able to get my money back this was the worst birthday ever because it was supposed to be a birthday gift to myself where I bought from them so yes they took my money and they never sent me my merchandise I will not even give them a rating but the site asked me to rate but they don't even deserve that star

Date of experience: December 5, 2022
Pakistan
1 review
0 helpful votes
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Great store!
June 26, 2013

Great store! I have used Amiclubwear for all of my online purchases for about 1 years now. Cool items, excellent prices, very reliable and honest communication. Products also received were exactly as described. I ordered a spring dress on May 16. The merchandise quality was far better than what I expected and shipping was fast. I will definitely always order from them!

Date of experience: June 26, 2013
California
1 review
4 helpful votes
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Okay so the people leaving this place 5-star reviews definitely work for them or have horrible taste in fashion. They can't tell between something that is high-quality vs. shoddy. I ordered 5 pairs of boots. The shoes are made to be one-time use lol. They already looked bad upon arrival, but after 2 wears, they looked 10 years old. Even Shoedazzle is better quality. DO NOT BUY! Don't be fooled by their 90% off sales! That's the only way these things will sell!

Date of experience: January 15, 2016
New York
1 review
4 helpful votes
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Horrible company. Extremely rude customer service. They hide final sale in the description of products rather than clearly displaying it. Ignores emails and when you call up you're placed on a long hold only to then speak with a nasty customer service agent who is extremely unhelpful and unapologetic. Do not shop here!

Date of experience: September 26, 2018
Virginia
1 review
6 helpful votes
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A year wasted
November 14, 2015

I ordered from AmiClubWear a year ago, and I mistakenly ordered a size that was too small. I liked the style of the clothing, but I just needed a bigger size. So I emailed their customer service department (because they don't have a telephone number) asking what their process was for exchanges. Today, over a year later I get an e mail from AmiClubWear saying that my request has been answered - "We are not accepting exchanges, only returns" - by this time, I'm married with a child and don't go clubbing anymore and therefore don't need clubbing outfits. Here's the kicker - their return policy states that they can accept returns within 30 days after purchase. I spent a good $150 on clothes that I'll never be able to wear, and never be able to get my money back. Don't waste your time.

Date of experience: November 11, 2015
Pennsylvania
1 review
0 helpful votes
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Not shopping here again. This website cannot guarantee shipping dates. After placing my order, 3 days later it still had not shipped. The customer service rep advised me this is normal. I shop online all the time & in most cases my order ships within 24 hours & I'm given an estimated delivery date. I requested a refund due to the delay & was advised it would be processed within 24 hrs. After over a day & still no email confirmation I called back AGAIN only to find out the refund was never processed. The whole experience has been horrible. They don't keep items in stock & do not tell this when t you place your order. You are waiting with no explanation. From now on I will stick with more reputable companies like Amazon.com.

Date of experience: June 21, 2013
Missouri
1 review
3 helpful votes
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Return Issue
January 25, 2016

First let me say, I've been ordering shoe from this site for a few years. Never had any issues or complaints. Loved every thing I ordered. I must have been lucky. My poor daughter in law has a pending order over $100 that was shipped out to an incorrect address (her fault, typo). However, we reached out to AMI and were told if she paid an additional $18.71 they would reship. That was over a week ago. I can't get anyone to answer the phone or return my emails since she paid for the additional shipping fee. The phones are a joke. You sit on hold for 15 minutes only to be told there was a system error and then it hangs up. I'm sad not to be able to order from them anymore, but this experience has soured me. I've never written a review on anything prior to this. I'll be searching for upper management to see if I can get a response from them. I work in customer service, we would be shut down if we ran our business this way.

Date of experience: January 22, 2016

Overview

AMIClubwear has a rating of 2.5 stars from 948 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AMIClubwear most frequently mention customer service, store credit and bathing suit. AMIClubwear ranks 20th among Shoes sites.

service
99
value
96
shipping
99
returns
76
quality
90
+82