Andersonpumpingservice

I contacted Anderson Pumping several times to get a quote for a septic tank cleaning and some additional work. First off, it's a NIGHTMARE trying to contact them. All day, *even* during business hours, they have an answering service. You cannot talk to anyone directly. Instead, you have to give a message to the answering service, and then hope to receive a call back when it's convenient for you. More often than not, you just end up playing phone tag with them.

But the worst part is Debby, the elderly woman who is their "receptionist" (or whatever she's called). Debby is extremely pushy and abrasive, with a voice like sandpaper. I noticed her brash, overbearing nature the very first time I ever talked to her. She just wants to send someone over NOW, and couldn't care less about your schedule or availability. She eventually had me talk to Brady about a possible quote, and he was actually nice and helpful. After talking to Brady, I was ready to set up an appointment. But then I had to play phone tag again with Debby.

When I finally got to talk to her again, she was extremely rude. I tried to get her to give me an exact dollar amount for the upcoming job, but she became very defensive. She also bristled when I tried to tell her my exact availability. Her attitude seems to be: "We don't CARE when you're available—we'll come to your house whenever we feel like it, so just DEAL with it!" She also doesn't like being questioned about anything. And then, shockingly enough, she called me "nasty" for asking her questions, and accused me of having an "attitude"! Apparently, she's used to telling people, "Jump!" and then expecting them to say "How high?"

In a nutshell, Debby is a real shrew—and seems to think she's entitled to your business. After she had the nerve to accuse me of being "nasty" and having an "attitude" (simply because I wanted to get an exact quote and narrow down a time for the appointment), I immediately ended the conversation. And guess what—they lost nearly a thousand dollars of my business! Debby should be fired for her rude and disrespectful behavior—and replaced with somebody who's competent and actually has *people* skills. Unfortunately, since this company bills itself as "family owned and operated," that will probably never happen.

Anyway, please take your business elsewhere and don't subject yourself to Debby's verbal abuse and games of phone tag. Trust me—you'll be doing yourself a big favor.