• Andy's Auto Sport

Andy's Auto Sport

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Overview

Andy's Auto Sport has a rating of 2.9 stars from 237 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Andy's Auto Sport most frequently mention customer service, body kit, and carbon fiber problems. Andy's Auto Sport ranks 41st among Auto Parts sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Returns
    5
  • Quality
    8
Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
10
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How would you rate Andy's Auto Sport?
Top Positive Review

“Ferrari High Tension Leads”

Bernard Y.
11/1/23

The item that I needed for my customers' vehicle was easily located and purchased through this website. The parts were as described, of good quality, and priced reasonably when compared to other sites with equivalent products. Keep up the good work!

Top Critical Review

“Don't buy from here”

Casey P.
8/20/20

I ordered two spec-d headlights from them. They both looked fine. I put them on the car and the next day they both were cloudy and foggy.So I sent them a email to try and resolve it. Which in response they said return the product. Like yes so I can drive around with no headlights and rack up tickets. After going back and forth they showed nothing. Like they didn't even care. Watch where you buy your parts at. Customer service here is trash.

Reviews (237)

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customer service (44)
Thumbnail of user nataszaa
New York
2 reviews
8 helpful votes
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April 26th, 2013

They are thieves I urge everyone to file complains at http://www.bbb.org/ better business bureau... i brought something and now they emailed me saying they don't have it in inventory and said it will take 3 months till they get it and ship it to me. Then i wanted my refund and its been 2 weeks still my refund didn't arrive they are thieves.

Thumbnail of user johnm247
California
1 review
2 helpful votes
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October 31st, 2013

THE WORST! RUN DON'T WALK!
Placed my order with MATT and he told me they had my High Performance radiator in stock. I asked him to double check because everywhere else I called it was out of stock. "YEP" Matt tells me. Then I get an email (after paying big bucks) telling me "status for your order has been changed to NO ETA" NO ETA? Whats that mean? You will ship it in a year? I called 5 times. And even talked to MATT again (who transferred me quicker than lighting.) Every time I called you get transferred to the Abbess line and even held for 54 Minutes (just to provide a point) and once answered, they hung up on me without even saying Hello.
REALLY?
I am going to tell my bank this is a rip off internet company and to reverse the charges.

Thumbnail of user stephenk194
South Carolina
1 review
3 helpful votes
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August 1st, 2018
Verified purchase

The lines required alot of epoxy to get them straight. I requested a refund of shipping and product return they told me to keep the bumper they would give me a 150.00 credit. That left me with a bumper to get rid of and a 400.00 loss I would not recommend doing business with them

Thumbnail of user paulv2
Indiana
1 review
2 helpful votes
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November 6th, 2014

In December of 2010 I ordered 4 creeper wheels for $10. The shipping cost was to be $15. Oh well. Two weeks later I emailed them about why my order wasn't shipped. No reply. One week later I called them about my order. The customer service guy (checked the warehouse, they don't have a warehouse) told me they were shipped that morning. The next day no email with my tracking number. One week later I called again about my order, he said Dorman didn't ship them. I told him I might cancel the order, ho told me to go ahead. Really. One week later, I called again ( 4 weeks after I placed the order), customer service guy told me more bull so I canceled the order. If you use these guys, go over their mission statement with them first, if you can catch one of the 4-5 employees.

Thumbnail of user jasona60
Florida
1 review
3 helpful votes
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September 10th, 2015

First off i ordered a windshield banner, the one they showed on there website advertised, its a vortech supercharger decal, supposed to be dark silver, first off it costed more to ship the item then it did to buy it. Over 2 weeks never received after multiple calls and emails. They didnt even carry the item they had to send off to someone else, i could have done that. Why did i pay 16$ in shipping for a item that costs 2$ at most to ship and wait 2 weeks,! Stay away from these guys!

Thumbnail of user johnk465
Michigan
3 reviews
2 helpful votes
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November 1st, 2017
Verified purchase

I ordered a flywheel and after 3 weeks, I had not heard from Andy's, I went to there website and it showed that it had been delivered. I called and they told me that they showed that it had been delivered a couple of hundred miles away to someone. They said that their supplier was closed for the day (2pm) and they would get back to me within 24 hrs. I waited for their call; when it I didn't hear from them, I called. At that time, they said that I would have to buy a clutch from them also. I cancelled the order. The flywheel was billed in August; it is now November and I have not been refunded my money.

Thumbnail of user josephs256
North Carolina
1 review
9 helpful votes
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January 1st, 2018
Verified purchase

I ordered two cold air intakes, one week goes by I get an email saying they only have one and will be refunding my one purchase and ship me the other air intake, three weeks go by then they tell me they dont have the intake in stock so they will refund my purchase even after I thought my one intake was already shipped, never got a refund and I emailed back and forth with customer service and they refused to give me a refund or even apologize for the mistake, terrible company.

Thumbnail of user williams822
Texas
1 review
0 helpful votes
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September 4th, 2017
Verified purchase

Bought what they said was a full passenger floor pan and they sent a quarter size, didnt even cover anything close to full size and they made me pay to send it back and a restock fee for something they messed up on

Thumbnail of user kevinl36
New York
1 review
1 helpful vote
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August 12th, 2013

I was concerned about receiving my Silla Radiator from Andysautosport.com after reading all the negative reviews on here. Of course I ordered before finding these reviews so I had to just wait and see what happened. I couldn't be happier with the quick shipment to my door. I ordered on a Monday afternoon. And the Radiator was on my door step the following Monday. The Quality of the radiator is a bit on the low end, but I knew this when I ordered it. A $150 radiator isn't going to be as well built as a 4-$600 unit. Now Ill just have to see how it holds up. Great service from Andysautosport!

Thumbnail of user szymonk
Netherlands
1 review
2 helpful votes
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June 24th, 2013

I've ordered the radio antena, price of the product 10$ + shipping cost 97&. I was negligent enought not to pay attention to shipping price, In my worst dream I wouldn't expect that it can be 10 times the price of product - I've noticed it after submitting the order so straight away I've send email to them with request to cancel the order. They responded two days later offering me to bring down the shipping cost to 40$, but I've found it still too expensive and told them to cancel whole order. Next day I'm getting the email with shipment tracking number and. Of course they charged me original price. I'll be fighting for a refund.

- sorry guys I have to give them two extra stars after one email where I've threatened to call my credit card company they gave me refund within a week

Thumbnail of user jaelinr
Washington
1 review
2 helpful votes
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July 31st, 2020

I ordered an antenna stub from here in May. I got an email saying my order would ship out on 6/9/2020. I never got it so I contacted them the beginning of July and they said due to covid the order was delayed and would ship out on 7/13. It's now 7/31 and I contacted them again. They responded saying my item was out of stock and would now ship out on 8/14. This is ridiculous, I know it's a small part but that shouldn't make a difference. I'm extremely dissatisfied and upset with this company. I'm never ordering anything from here again and I'm getting my money back

Thumbnail of user joseg1332
Illinois
1 review
0 helpful votes
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December 4th, 2022
Verified purchase

Had my order canceled, was given the excuse the part was on back order. However when I contacted the manufacturer they assured me the part was in stock. When I confronted Andy's auto sport I was given a different answers, i got we can't find it in the warehouse, and we can't sell to your state anyway, even though I have purchased from them before. In the end, I got blown off and purchased from a different vendor. Learned a lesson and told myself never again.

Thumbnail of user robertd1157
Virginia
1 review
1 helpful vote
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January 22nd, 2020

Poor $#*!! Customer service my order******* has been returned they sent wrong $#*!ing parts on Dec 23 2019 i send part back they took 2 weeks to send new parts then wrong tracking number 1Z************** in which UPS Never heard of an i still dont have my lowering kit!

Thumbnail of user ericf33
Eric F. – Andy's Auto Sport Rep

Hi Robert!

The second package was delivered on January 24,2 days after you wrote this review. If you have any issues with the new set you received, please let me know (you can send a private message here).

I also want to point out that the original item you ordered is listed correctly on our website. Your review makes it sounds like we did something wrong by sending you that first part, but we simply sent what you ordered online. No problem on our end to swap it out, but just wanted to clarify that we didn't make any mistake with the original order.

Thanks for the review and let us know if you have any follow-up questions or comments. And thanks for your patience!

Eric

Thumbnail of user michaell366
Virginia
2 reviews
0 helpful votes
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December 3rd, 2017
Verified purchase

Got a set of Konis for my mr2 spyder. Just what I was looking for at an unbeatable price.
I have no more to say, just fulfilling my 100 characters. Actually don't know why I should just not submit this review. Maybe I should downgrade my review because of this annoying survey!

Thumbnail of user christopherm2695
North Carolina
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Very satisfied with my experience with andys auto sport! Super fast response to backorder products and fast shipping once products became available. Products fit perfectly on my vehicle as described will def return!

Thumbnail of user levic20
Florida
1 review
4 helpful votes
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November 24th, 2016

I ordered some over fenders for my 240sx. They sent the wrong parts and want me to pay for shipping to return the parts and to pay for shipping to resend the correct fenders.

I spoke with a manager. I did not catch her name but she was completely rude and didn't care one bit that their website was inaccuratestablished or that they sent the wrong fenders!

I wished I would've done research before ordering from them! And I hope that this review stops people from buying from them!

Seriously find some one else to buy from!

Thumbnail of user davidc510
North Carolina
1 review
3 helpful votes
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April 26th, 2017

Ordered my part the 13th supposed to ship out the 18th supposed to get the 26th did not show up then get an email 20 minutes later sent is not in stock going to give me a refund see how long that'll take

Thumbnail of user paulb369
Virginia
1 review
0 helpful votes
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September 5th, 2017
Verified purchase

Taillights on backorder was to be shipped 09/01/17 called 09/01/17 to confirm Aden says they are to be shipped 09/01/17. He said he will email me confirmation as of today 09/05/17 I have not received anything. I would like to know for sure if they are being shipped or not order number ******* Thanks Paul

Thumbnail of user anthonyg128
Australia
1 review
1 helpful vote
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September 2nd, 2017
Verified purchase

I shouldn't of been able to add items (Brembo rotors) to my cart, pay and complete the order if the items are no longer stocked - and hadn't been for some time. A (less than favorable) resolution was sorted out, but it shouldn't of occurred in the first place.

Shipping details from the original shipper (Fed Ex) were sent, but details when my items were given over to the secondary shipper (USPS) were not given and this point was just a little bit of a sore one on the above mentioned stuff around.

For what it's worth, even after this debacle, I checked out their website to see if they'd removed the rotors to prevent the issue reoccurring only to discover the same rotors I originally purchased still available for this to all occur again.

Thumbnail of user ivanp270
Arizona
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Ordered an carbon fiber hood that was listed on the website, and later received an email stating that the hood I ordered was discontinued but I could buy one that was over twice the price of the one ordered. Ended up settelling for a fiberglass hood that cost more as well. The "discontinued" hood is still on the website.

Thumbnail of user peterg111
Australia
1 review
1 helpful vote
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June 10th, 2016

I live in Sydney Australia and ordered a front AMG style spoiler for for my wife's Mercerdes from Andys. It arrived well packed and undamaged. It fits perfectly and looks great. I would have no problem in ordering from them again.

Thumbnail of user tougery
California
1 review
2 helpful votes
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December 6th, 2012

I order some stud for my car about a couple month ago. Came within a week at first i was glad, once i put them on i notice it dont fit. I call several hundred of time never get threw been on hold for hr tons of time never get threw... NOTE "andysautosport have poor customer service"... i email them cus i want to ship it back to them n the guy say he'll email the address... never did i email a couple of time but seem like im being ignore... been month im fed up... I DONT RECOMMEND SHOPPING@ ANDYSAUTOSPORT...

P. S@ andysautosport.com i rather be shopping on ebay

Thumbnail of user patricias2050
Georgia
1 review
3 helpful votes
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March 3rd, 2021
Verified purchase

I purchased a body kit for my son's car. They took over 4 months to actually get it to us and then the parts were damaged. They will not compensate or replace the parts even though I have sent them proof of the damage. Now I have to pay the shop who is installing a BRAND NEW body kit to repair the BRAND NEW parts.

Thumbnail of user bjl4
Canada
1 review
0 helpful votes
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September 9th, 2017
Verified purchase

Awesome Seller and Shipper, A+++ All The Way
Lf you want anything automotive, for a decent price and shipped fast, buy from Andy's Auto Sport, my part was on my door step just days after l ordered it, and l live in Canada, l will be buying more parts from these guy's, hands down one of the best aftermarket places out there, thanks again

Thumbnail of user damienk31
Illinois
1 review
1 helpful vote
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April 1st, 2022
Verified purchase

I bought a louver for my Firebird.
Answered all my questions quickly prior to purchase.
Great price
Fast Shipping
Item came exactly as described
Very happy and satisfied
Would do business with again!

Sitejabber for Business

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From the business

Andy's Auto Sport is an online retailer of performance car parts. What distinguishes Andy's from the rest is how far we go out of our way to educate customers about the products we sell.

We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.

When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.

Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.

Business History

Established in 1997.

Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.

Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.

We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.

Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!

Company Representative

Thumbnail of user ericf33
Eric F.
President
I'm the President of Andy's Auto Sport and I'm here to make sure every customer gets the experience they're looking for when they buy from us!

If you have feedback, I want to hear it. My goal with the feedback I get is not only to make sure each customer is happy, but also to identify things that need improvement at Andy's Auto Sport. As President, I have the tools to drive those improvements, so that's why I like to personally review every feedback we receive.

Rest assured that I'm hear to make sure you end up happy!

How do I know I can trust these reviews about Andy's Auto Sport?

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