• Angara

Angara

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Overview

Angara has a rating of 4.6 stars from 29 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Angara most frequently mention customer service. Angara ranks 21st among Engagement Rings sites.

  • Service
    13
  • Value
    12
  • Shipping
    10
  • Returns
    8
  • Quality
    12
Positive reviews (last 12 months): 100%
Positive
7
Neutral
0
Negative
0
5
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How would you rate Angara?
Top Positive Review

“Beautiful Ring—Stunning Presentation!”

William B.
8/22/24

My wife loved her beautiful ring, but the presentation in the lighted ring box tucked inside a beautiful larger hinged box offered in a classic gift bag—was absolutely breathtaking! Great experience for us!

Top Critical Review

“Stay away”

Alexey S.
2/6/19

Terrible company, terrible service, and useless return policy. They ignored my emails and RMA requests for the first 30 days and then claimed that they could no longer process a return! https://www.pricescope.com/community/threads/do-not-buy-from-angara-com.246713/

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user williamb6819
Missouri
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

My wife loved her beautiful ring, but the presentation in the lighted ring box tucked inside a beautiful larger hinged box offered in a classic gift bag—was absolutely breathtaking! Great experience for us!

Reason I chose this business:

The ring style and setting were perfect and priced where I could afford it.

Reason I chose this product:

I’ve never given my wife a diamond and wanted to tastefully upgrade her original engagement ring.

Thumbnail of user davide3231
GB
1 review
0 helpful votes
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August 22nd, 2024
Verified purchase

Very pleased Angara make the stone quality easily understandable so you are aware exactly what you purchase. Presentation boxes where first class adding to the whole experience.

Reason I chose this business:

A little research online and trusted reviews.

Reason I chose this product:

Beautiful stone set as we wished. A choice of mount not available elsewhere classic.

Thumbnail of user claires582
GB
1 review
0 helpful votes
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February 18th, 2024
Verified purchase

It was a special birthday, and I wanted to order some blue topaz earrings. The fantastic staff at Angara were so nice and helpful, and as a special gesture they sent out a necklace pendant in the same stone to match my new earrings!

The staff went above and beyond to help me.

Reason I chose this business:

I chose Angara because I really like their products.

Reason I chose this product:

I chose the earrings because they match the ring the husband bought me for my birthday!

Service
Thumbnail of user matthewk1426
Australia
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

I found a ring the my Fiancee loves, it's unique and so different to other places cookie cutter styles. It arrived fast and was exactly what I hoped it would be, the free gift was lovely too, she's getting that for Christmas ;)

Reason I chose this business:

Unique designs

Reason I chose this product:

Looking for something different to all the other places

Thumbnail of user tharushiw
Australia
1 review
0 helpful votes
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April 11th, 2023

Beautiful jewellery! I bought a rose gold wedding band and it was perfect
Service was fast and secure. Presentation for an online store was also 10/10
Customer service is also great, they are able to help whenever you need
Would definitely recommend to anyone

Products used:
Rose gold wedding band

Service
Value
Shipping
Returns
Quality
Thumbnail of user sinizza15
Michigan
1 review
3 helpful votes
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June 9th, 2023

I purchased several pieces from Angara and I keep coming back for beautiful color stones. My latest purchase are these yellow sapphire earrings. I got them to complement my ring which I love. The stones are of high quality and I can personalize the size to fit the budget. Every piece comes in a luxurious box with a light, which further enhances the experience. I had a question during the purchase and Rose was able to help me very efficiently. She followed up with me and I am very grateful for that.

Products used:
Earrings

Service
Value
Shipping
Returns
Quality
Thumbnail of user irenet173
GB
1 review
1 helpful vote
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January 24th, 2023

I bought two different style rings. Not too fussy with diamonds. Wearable for every day casual smart cloths and fine for special occasions. The gems themselves with just little diamond accent looked really tasteful and suited my hands admirably.

Tip for consumers:
A reliable company so far as I have experienced.

Products used:
Two rings.

Value
Shipping
Quality
Thumbnail of user angarai
Joyce D. – Angara Rep

Hello Irene,
Thank you for taking the time to reach out to us with your review. We are very happy to hear that you are pleased with your purchase.

Thumbnail of user lonnieh108
New York
1 review
3 helpful votes
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June 9th, 2023

The ring I ordered was absolutely stunning but I eventually decided to return it and when i did the customer service was surprisingly easy with fast response times and a very understanding and cooperative support staff thank you so much Rose Kelly you made my entire experience returning the ring a breeze. I definitely plan on purchasing from this company in the future.

Products used:
I got an heirloom opal ring with two emeralds and a halo of diamonds

Service
Value
Shipping
Returns
Quality
Thumbnail of user reemat5
Texas
1 review
3 helpful votes
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June 9th, 2023

One of my Best Online Customer Service Experience!
I have to say this was one of my best Customer service experiences online. Caroline D'souza has been phenomenal and has been assisting me with my Diamond earring exchange from Day 1. She made it flawless and had regular updates for me on the entire progress and process!Trust me, it was so easy! I really appreciated the very prompt responses, updates and the sincere honest genuine attention to a client's needs! Thank you so much Caroline! I'll be back for more!

Service
Value
Shipping
Returns
Quality
Thumbnail of user doronb2
Massachusetts
15 reviews
32 helpful votes
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June 9th, 2023

I had a very good experience with Angara. The website is user-friendly and pretty easy to browse and find different options. We received our order in a timely manner and were impressed by the high quality packaging (the boxes have little LED lights when opened, that's a cool surprise).

The jewelry was beautiful and of high quality, but my wife did not like the particular colors and designs I chose. I sent them all back and received a full refund, again in a timely manner. Now we can browse the website and choose something else that my wife would like.

The only thing I did not like is that they added earrings and a pendant with red stones. I knew that my wife would not like them, and did not feel like buying a chain for the pendant. I would rather not receive random useless items, it would be better to lower the price a bit.

Very good experience overall!

Tip for consumers:
Make sure to decide within a couple weeks so you can still return and get a full refund.

Products used:
I bought a ring and a bracelet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user winniechang8377
California
1 review
2 helpful votes
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June 9th, 2023

I would like to commend Diana Cooper, the Customer Experience Manager with Angara, for her meticulousness while processing my exchange transaction. She always responded to my emails faster than I expected and even reached out to me a couple of times to confirm that I received hers. The quality of Angara's jewelry is impeccable and Diana's professionalism made this an unparalleled shopping experience. Thank you so much, Diana and Angara! Cannot wait to acquire more beautiful pieces from you.

Thumbnail of user lesleykkitts
California
1 review
0 helpful votes
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November 14th, 2023

I am wowed by the superb customer service of Barbara Stein, sales manager. Her bubbly and positive personality impressed me from the start. She was super helpful and willing to go the extra mile. She stands out as a rare gem! I am one happy customer.

Service
Returns
Quality
Thumbnail of user ingrdr
Ingrid R.
North Carolina
10 reviews
18 helpful votes
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April 19th, 2017

Have to date made two (2) purchases which are of excellent quality and workmanship. If you want to make a change to an item expect to pay a price increase however there is "no price gauging". You will be proved a price point at the time of purchase and you can accept it or not. Sales Manager (Stein) is very willing to work with a Customer to assure complete Customer Satisfaction even if you want to create a brand new item to your specifications. Finally a place for the picky jewelry person which is geared to accommodating the Customer. E-mails are replied and never ignored as with other purchase sites recently encountered and you the Customer are treated professionally and with respect-what a "GREAT" concept!!!!!!!

Thumbnail of user johnb11000
Canada
1 review
6 helpful votes
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June 9th, 2023

Scott helped me with everything and he was very fast to respond and professional with his responses. Kind and courteous as well, overall he made the experience of dealing with your company a good experience. This was my first purchase with Angara and due to the great customer service I would recommend to friends and use your company again in the future.

Service
Value
Thumbnail of user rosieg4
Arizona
7 reviews
61 helpful votes
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July 23rd, 2018

I found the ring of my dreams here. It was sized wrong when i got it so they resized for free. They actually remade the ring and it is perfect! Their customer service was caring, and I love the ring. If anything it could be improved it's probably tracking and receiving returns. I will buy from here again!

Thumbnail of user carol.gardner01
Ohio
1 review
2 helpful votes
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June 9th, 2023

My son and daughter-in-law bought garnet earrings for me for my 70th birthday. They are my birthstone and beautiful. Sadly, I lost one of them so I contacted Angara to see if I could replace it. Caroline D'souza was amazing in her response. She replied quickly, professionally and kindly. And was able to get my earring replaced. I was really surprised and appreciative of how she handled my problem, her pleasantness, her quick responses, her dedication to helping me. It reminded me of how customer service used to be in the old days.

Products used:
earrings

Service
Value
Quality
Thumbnail of user robertf3514
Florida
1 review
1 helpful vote
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June 9th, 2023

I recently purchased white gold earrings as a gift for my wife's birthday. When I received a copy of the invoice I noticed I had inadvertently left out a part of the shipping address. I contacted Pearl May of Angara Customer Service. She was able to correct the shipping address and requested expedited handling to be sure the earrings would arrive in time for my wife's birthday. The earrings were great value for the price and the Customer Service by Pearl May was Excellent. Great job Angara and Thank you Pearl May

Thumbnail of user janh667
Australia
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Placed the order, was kept fully informed by email. Love my jewelry! This isn't the first item that I have purchased, the presentation in the box and the feee gift is amazing! I receive many comments

Reason I chose this business:

Because I had dealt with them before

Reason I chose this product:

I loved it was different, but still represented my star sign. Plus I know the quality!

Thumbnail of user jaydenw26
Washington
2 reviews
1 helpful vote
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July 1st, 2020

My ring is beautiful! Delivery was not too long. Will definitely order more items! I love it. I reccomend this store 100%!

Thumbnail of user davidc7893
GB
1 review
3 helpful votes
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June 9th, 2023

Five star the service was second to none. And my items were more amazing beyond my expectations. Would recommend to family and friends.

Tip for consumers:
Five star ⭐⭐⭐⭐⭐

Products used:
Ring

Service
Value
Shipping
Quality
Thumbnail of user roberty941
Pennsylvania
1 review
0 helpful votes
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August 17th, 2023
Verified purchase

Purchased princess cut blue diamond ring for our weddiing anniversary.
Angara delivered on time and the wife likes it.
Happy ending to this story.

Reason I chose this business:

Previous purchase was a positive experience.

Reason I chose this product:

Nice setting in celtic classic designed ring.

Thumbnail of user denises1800
Germany
1 review
2 helpful votes
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June 9th, 2023

Great service at all! Staff is 24/7 available, problems are solved very quickly. Yosh fixed the delivery mishap.

Service
Value
Shipping
Quality
Thumbnail of user mariannew148
Australia
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

As beautiful as advertised, perfect sizing. Wonderfully presented in Angara's lovely boxes

Reason I chose this business:

You had what I wanted

Reason I chose this product:

The fit my needs perfectly

Thumbnail of user roberth6528
Idaho
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

Ordering and shipment just as advertised- very pleased!

Thumbnail of user alexeys28
Canada
1 review
12 helpful votes
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February 6th, 2019

Terrible company, terrible service, and useless return policy. They ignored my emails and RMA requests for the first 30 days and then claimed that they could no longer process a return!

https://www.pricescope.com/community/threads/do-not-buy-from-angara-com.*******/

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From the business

Business History

Our family has been in the fine gemstone business for generations and has deep roots in gemstone cutting, polishing and design. We specialize in Sapphires, Rubies, Emeralds, Tanzanites, Diamonds and other precious and semi-precious gemstones jewelry. While we have primarily catered to larger retailers around the world, in 2005 we decided to bring our gemstones and gemstone jewelry directly to the public.
We're honored that Forbes, Crain's, Women's Wear Daily, Daily Candy, Harvard Business Review and the others have written about our success, but it's the thousands of you - our cherished customers - who email and call every month to tell us about how our jewelry has made your precious moments even more special, that we're most proud of. We know that we are here only because of you, and will do whatever it takes to exceed your expectations. It is an honor for us to be a part of the special moments of your life, now and in generations to come.

Company Representative

Thumbnail of user angarai
Joyce D.
Customer Experience Manager

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