• Anniecloth

Anniecloth

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Overview

Anniecloth has a rating of 3.7 stars from 5,205 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Anniecloth most frequently mention online boutique, customer service, and good quality. Anniecloth ranks 17th among Women's Clothing sites.

  • Service
    573
  • Value
    316
  • Shipping
    317
  • Returns
    122
  • Quality
    1526

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 73.3%
Positive
11
Neutral
1
Negative
3

Instant Feedback

52,335 reviews

355
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How would you rate Anniecloth?
Top Positive Review

“Great prices for amazing quality!”

Leonora R.
12/3/19

I was a little skeptical from ordering at first. You see cheap prices and you think cheap clothing. Well I was wrong, I have ordered 3 times now because the quality of these items are amazing and the price well you cant beat it anywhere. Tracking the order can be a little difficult but you send them a ticket and they get back to you so quickly and let you be at ease that your order is on the way. Great website overall. Great prices for amazing quality!

Top Critical Review

“Returns must be sent to Hong Kong. No phone number for Customer service”

Jeff M.
1/20/21

This company has just ripped me off of 185 dollars. They require all returns to be sent to Hong Kong. They make it look like they are doing business out of San Francisco, CA. They staggered our shipment into 3 shipments and then told us we were beyond the 15 day return policy. Customer service is only done by email in broken English and they always apologize for no phone number. Stay away from this sham. Clothes and shoes were inferior products when they arrived. Now, I'm stuck with selling the junk on Ebay.

Reviews (5,205)

Rating

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Reviews that mention popular keywords

customer service (655) annie cloth (700) return policy (194) shopping experience (626) return label (54) phone number (79) quality clothes (136) credit card (199)
Thumbnail of user judyt166
1 review
3 helpful votes
  • Send Message
December 12th, 2019

They shipped me waffle t-shirts instead of sweaters. I had my lawyer contact them and they won't refund my money. They are a fake site that gets cheap clothes from China. The site looks legit but it's not. They keep stating their policy that doesn't cover when "they made the mistake" and wont give you a full refund. STAY AWAY. They are awful.

Tip for consumers:
Never use this site. It's a scam!!!!!!!!!!!!!!!!!!!!

Thumbnail of user anniecloths
Anniecloth s. – Anniecloth Rep

Sorry for all inconvenience.

We are not a fake site.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Thumbnail of user isabelr92
1 review
0 helpful votes
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March 15th, 2021

I bought a tee shirt from Annie Clothe which turned out to be much too long. I requested a return label only to be told that the return station was in China and I had to pay postage and custom fees. Nowhere on their web site did they mention that returns would have to be sent to China. There is an address in the US.
Be very careful when buying from them.

Tip for consumers:
Dont

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryl351
1 review
1 helpful vote
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November 18th, 2021

Sizing is not correct. If you have to return items, you have to pay international shipping to China even though return address on packaging says it ships from California. But for your convenience, they will give you 15% of your purchase price so you don't have to bother with that. I even ordered a size larger than I normally wear when I purchase from Cato or Belk.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Anniecloth Rep

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user jolab1
1 review
71 helpful votes
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March 7th, 2020

I really don't know who would give more than one star! This is CLEARLY a SCAM! Ordered 4 KNITTED items 1 came possibly looking ok.The rest are rags! Literally there are not even close. All are cheap material with imitation of knit. Color print trying to make a look like knit. I should've check reviews before buying. There is a $130 I will never see again.BE AWARE.

Thumbnail of user anniecloths
Anniecloth s. – Anniecloth Rep

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Thumbnail of user ishag9
2 reviews
2 helpful votes
  • Send Message
April 12th, 2021
Verified purchase

I'm pretty sure all the good reviews are fake because this store is not reliable, the actual products do not at all match the picture and the sizing is not consistent either, they won't refund you due to their final sale policy, despite the product being obviously defected

Tip for consumers:
do not buy any final sale items

Products used:
nothing

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurah2246
1 review
0 helpful votes
  • Send Message
March 5th, 2022
Verified purchase

1. The item I purchased is nothing like the picture. It is a totally different (very ugly, bright gold) color.
2. When i requested a return, they offered instead to pay me 15% of what I paid instead because "the return facility is in china and i will be responsible for any extra fees and shipping costs".
3. When I purchased the item it said nothing about the company's location in china. I would not have ordered if i had known.
4. When i went on the site to write a review i was told the review function was not working and i could not leave one.
5. Their prices are not even that good to warrant the risk of ordering this way!

Tip for consumers:
Subversive shipping tactics for returns - they say the return facility is in china and so you should have known that and they will just give you 15% of what you paid instead of a refund.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Anniecloth Rep

Dear customer,

Sorry that you are not satisfied with the items and our service. It would be much helpful that if you can provide your order order so that we can check the related issue as well.

Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

If you run into any issues, please do not hesitate to contact us at service@Anniecloth.com

Thumbnail of user crystale36
1 review
8 helpful votes
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October 29th, 2019

I ordered three items. I have received two so far two items which are total and complete knock offs. I love the items I see online but what you get is a crap copy cat knock off made from cheap material. I have looked and cannot locate where they disclose this and I can say I will never buy anything from them again. SO disappointed. The prices don't make it worth the hassle so whatever I will use them but Buyer Beware. These reviews are here to let you know what we have already experienced. So if your heart is set on the same look, colors, and material as what you see, then don't buy it. This is cheap cheap stuff.

Thumbnail of user anniecloths
Anniecloth s. – Anniecloth Rep

Sorry for all inconvenience.

We will try our best to improve it.

The third one was cancelled and refund was issued.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Thumbnail of user cecyh
1 review
0 helpful votes
  • Send Message
May 10th, 2020

The site is easy to use and has many different clothing design options! I've spent hours there deciding which one I like best. Absolutely satisfied with the quality of your things! I received so many compliments wearing this dress last time!

Thumbnail of user aftang
1 review
0 helpful votes
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March 8th, 2020

The purchase process was simple and hassle free. The items I bought were delivered very well packaged, however, international orders usually take a little longer than expected, but for such beautiful clothes it is worth it.

Thumbnail of user wilkanr
1 review
0 helpful votes
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March 8th, 2020

I love the range of products in this boutique, the discounts are incredible from accessories to dresses, it's a complete dream for online shopper girls! It also helps me get that perfect gift for friends and family.

Thumbnail of user andreaz74
1 review
0 helpful votes
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October 13th, 2020

Ordered in April, received in Sept after trying to cancel several times because of their delays. No response from them until I filed a dispute with PayPal, then they lied. Stay away from this merchant.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user katrinac85
1 review
2 helpful votes
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June 12th, 2020

Ordered $140 of clothing. Very first purchase. Still haven't received items. The tracking numbers that they provided are invalid. Unable to speak to anyone via phone to get a status update. Very poor customer service. Will not order from this company again.

Thumbnail of user laih3
- l. – Anniecloth Rep

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Thumbnail of user elminy
1 review
0 helpful votes
  • Send Message
February 18th, 2021

This online boutique had an exceptional delivery on a tight timescale; keeping me fully informed via email warning me about my impractical color selection. Also, the design of the dress you buy is excellent.

Thumbnail of user emmar156
1 review
0 helpful votes
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February 13th, 2020

This boutique has the most professional and fastest service of all time, customer service people must be promoted. Finally my order arrived, the dress is as I dreamed Thank you so much for everything.

Thumbnail of user glendad58
1 review
0 helpful votes
  • Send Message
December 21st, 2020

I love shopping for clothes at these boutiques on the web, it's always awesome! Clothing designs are very good! Extra thanks for all your help! It's fabulous, they answer questions quickly to my emails.

Thumbnail of user deliathw
1 review
0 helpful votes
  • Send Message
June 25th, 2020

A girl who works with customer service is excellent, answers all your questions and is well informed about the product. This brand is not just an exaggeration of my comments, but really girls! It's amazing.

Thumbnail of user obduliab4
1 review
17 helpful votes
  • Send Message
February 9th, 2020

Good online store for all fashion needs, I love the outfit classifier and choose clothes for body shape. Beautiful clothes, fast delivery. Easy to use website, precious things maybe a little expensive but with excellent discounts.

Thumbnail of user ceciliam165
1 review
0 helpful votes
  • Send Message
June 28th, 2020

The white silk pants I ordered here were of incredible quality! I used them for my company's virtual meetings :) Brilliant service as always, I'm a repeat customer and I definitely recommend this boutique to everyone.

Thumbnail of user aidanf14
1 review
0 helpful votes
  • Send Message
December 4th, 2019

Gorgeous quality product. This scarf is wonderful as it complements my spring outfits very well! Shipping was also extremely quick, which I did not expect. I will most definitely repurchase in the future!

Thumbnail of user angs7
1 review
2 helpful votes
  • Send Message
June 13th, 2020

I ordered 1 item Over a month ago and I still have not received it. They are certainly quick to take your money but in no hurry to mail you what you paid for! If the delivery time represents the quality of the product, then I might as well count on more disappointment. I will never order from this site again. Amazon, all I can say is Lesson learned!

Thumbnail of user laih3
- l. – Anniecloth Rep

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email (service@anniecloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Thumbnail of user amyt787
1 review
0 helpful votes
  • Send Message
April 6th, 2021
Verified purchase
• Updated review

The shopping was fine but not sure where these clothes are coming from or how long till delivery. That is my biggest concern. Will it take over a month to receive?
If so I will not be ordering from AC again

Quality
The shopping was fine but not sure where these clothes...
March 14th, 2021
Verified site experience
• Previous review

The shopping was fine but not sure where these clothes are coming from or how long till delivery. That is my biggest concern. Will it take over a month to receive?
If so I will not be ordering from AC again

Thumbnail of user danag143
1 review
0 helpful votes
  • Send Message
February 1st, 2020

This page has sales of shoes that serve larger feet at good prices Most other retail sites only serve standard sizes. Always of excellent quality, although sometimes waiting for delivery may be slower than you would lik.

Thumbnail of user yacom
1 review
0 helpful votes
  • Send Message
February 1st, 2020

I received both items in excellent condition, exactly as advertised and shipping was quite fast. Overall, I personally had a very good experience with this boutique and would be happy to buy from your site again.

Thumbnail of user cathd84
1 review
0 helpful votes
  • Send Message
July 30th, 2022
Verified purchase

As title shows, there were problems with the sleeves; Asian sizing is not so good for older American women, whose arms tend to be "flabby" unless they've worked out forever.
I would've been bett to take your 25% refund versus paying for customs, at 80% the cost of the order.

Reason I chose this business:

Liked the styles

Service
Value
Shipping
Returns
Quality
Thumbnail of user janeth747
1 review
26 helpful votes
  • Send Message
September 30th, 2020

T-shirt sizes run much smaller than usual. Looked cute online, Llamast'ay 6 Feet Away. Shrunk even when washed in cold water. See pic of unwashed black size L on under washed green L. Length greatly shrunk. Shipping fees high, 4 weeks to receive. Didn't know was coming from China, no mention on website. I don't expect return/exchange will be possible.

* Anniecloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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Thumbnail of user laih3
- l.
Typically responds within 7 days

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