I ordered a large mirror (Aperture) that arrived broken and when I reached out to customer service via email I never got a response so I called them and spoke to Misty. I told her that before I even could take the mirror out of the shrinkwrap I could tell it was broken by the rattling of pieces inside. When I explained the situation that I received a large broken mirror, she never apologized and then suggested that I open up the box completely and take a picture to send to them as proof and told me to dispose of the mirror myself since UPS would not pick up a broken mirror. Now, explain to me how I'm suppose to open up a box of sharp mirror pieces in my home and somehow put it all back in the same box and dispose this myself when UPS wouldn't dare handle it. I should also mention that this box is about 50 lbs and is 48x48 inches which took two people to carry into my home. We agreed I would send a video of me shaking the box demonstrating the broken pieces but disposable of this mirror is still my responsibility. Unbelievable. I love their clothes and their furniture designs have upleveled quite a bit but their customer service is pretty awful. Would not consider buying from them again.

Do not bother trying to get in touch with customer service if you have a problem with your order. They will not get back to you. Their "24/7 customer service" phone line is a joke, I called a few times, on hold over 30 mins each time. Emailed 4 times, tried the chat option as well, no one available and they ask you to leave a message. They say you will hear back within 24-48 hours, NOPE! Joke... so disappointed and will never order from this store online again!

Ridiculous customer service. Still not received order placed 3 weeks ago. They do not even allow you to cancel the order. No one gets in touch with you to update. After wasting time chasing them, you still do not get any results. Frustrating. Feel they are in the business of taking your money.

Anthropologie charged me 4x for an order on backlog that was eventually cancelled (only because I spotted it before Anthropologie charged me anymore!). 2 months later I STILL haven't received a refund. I've contacted the support team 5 times about this issue, each time with new promises made but nothing followed through. Horrific customer service. Give me back my money. Clearly no understanding of the damage caused to customers with issues like this. I hope someone senior sees this. I am furious.

I have ordered many things from Anthropologie (mostly on sale), and they always arrive within 2-3 days of ordering and are neatly packaged (although I sometimes wish they would not squeeze nice dresses into such tiny bags... but the tissue paper and thick envelopes are always a nice touch, and they've never come damaged or wrinkled, so it's really okay)! Occasionally, I've placed an order the day before a big sale and have contacted a customer service rep afterwards, who honors the sale for me and returns credit to my credit card so that I get the sale price, too! Very pleased with Anthropologie; it is my go-to shopping destination (and if you wait for sales, you can get some amazing deals)!