Neiman Marcus

Absolutely unacceptable online service. I'd give it negatives stars if I could.

Neiman Marcus online orders are fulfilled by Borderfree, which is one s#!t show. This is an expat living abroad in a cosmopolitan, big urban center. I ordered an item that's over USD 1,000 on Sep. 10, and by Sep. 28 it was still sitting at Borderfree's warehouse. After making international calls 4 times to NM's customer service line and chatting with their online chat assistant for over 2 hours -- during 2 of these calls the service rep assured me that the item has already landed in my current country, only to find out that these were LIES and the item was still sitting in the warehouse in the US -- I finally had enough and canceled the order. Well, it's been over a week since my cancellation and my refund STILL hasn't been processed.

At this point I can confidently say that Neiman Marcus online AND especially Borderfree are behaving like total scams. The quality of customer service -- if you could even call it that -- is appalling and I will NEVER shop from either NM or any other retailer that fulfills through Borderfree. I cannot stress enough how much of an absolute nightmare the experience has been! Be warned! Stay the f AWAY!

Worst online experience i ever had.
I ordered the burberry shoes 3 times and it got cancelled and I dont know why.
I wont ever consider buying from Neiman Marcus anymore and I do not recommend online shopling from this store!

This is second time they shipped me diferent items from what I ordered. I search the skirt I received there is not found in google webs. So I wonder where they have that skirt send to me? Normally if you typing the brand and name of the clothes in google there will be a lot of company will show, but with this wrong skirt they send to me I can't find it? I will provide the first pic that I ordered and the second that I received.

I purchased a jacket online from NM. When I got the jacket, I didn't like it so I returned it. I had waited patiently for a refund almost one month. I called the company and spoke to a representative who told me that it was refunded two weeks ago, but I didn't get the money back. I told the representative that there was no any refund to my bank account. She insisted that it was done. I went to my bank and a representative confirmed that there were no any refunds from Neiman Marcus. They are liars and scammers.

NM online is the last place to shop. Your orders are being cancelled numerous amount of time because the items are not available, even though it available when it was purchased. The worst part of it when you called customer service, they are rude, unprofessional and no act of courtesy. Horrible experience. Please stay away from shopping at NM online. You will regret it.

Disgusted with their customer service. My package was either stolen or lost and delivered late. They REFUSE to assist me. Buyer beware, if you order something expensive you just might be screwed out of receiving it. Truly appalled

I have been waiting 8 days from the date given for my furniture to be delivered. Paid $250 for a white glove delivery (no option) but unable to schedule a date and time. They sent an email last week and because I didn't respond right away, the delivery date was given to another customer. I explained that my job as an attorney doesn't allow me access to my mail or answer calls when I'm in Court. Even now I'm been told that a truck might be in the area, they will have to check. This is unacceptable and from reading the reviews, a refund would be just as aggravating. Last time ordering from them for sure!

Website and shipping confirmation is a lie. They will refunded and re-debit your account then send you alternative shipping "tracking" numbers before your items are actually in route. When speaking to customer service all they say is "All we can say is that we are sorry and we do not have an explanation."

It took more than 2 weeks for the item to even ship out of their warehouse, let alone be received by the shipping company, in spite of their 5-7 days delivery boasted on their website. I didn't receive the item meant to be a gift in time for my friend's birthday, when I could have just bought it elsewhere if NM were more upfront about their true shipping times.

Ordered an expensive bag that shipped on Nov 27 for a Christmas gift. It was received damaged and immediately returned. They would not ship a replacement until the returned was processed. It was not processed timely and the bag is now out of stock. So now I'm I screwed. Nothing they can do to help me. Last time I order anything from Neiman Marcus.

Ordered a versace belt for a birthday gift. Opened package to find a oversized random dust bag containing just the belt. No box/no authentication. Payed all that money to get it stuffed in a random bag not even knowing if it was switched for a fake from the distributor or not. Came very un professional/un authentic looking. Very disappointed thought this was a high end store

I order 3 pair of shoes for an event. Unfortunately they did not fit. I created a return for the shoes took them to the fedex drop off that day which was only 10 days from receiving the package. Because the mail service did not handle the package in a timely manner they refuse to return my package. So do not order anything online with this company they do not honor the 30 day return. I will never shop here again.

I recently purchased a number of monogrammed graduation gifts from Royce through Neiman Marcus online. Royce's service was excellent. The products were quality in both material and monograms. I definitely will order again.

Disgusted with their customer service. My package was either stolen or lost. They REFUSE to assist me either for a refund or credit. Buyer beware, if you order something expensive you just might be screwed out of receiving it. Truly appalled

Professional, courteous, prompt customer service. The merchandise always arrives on time, in perfect condition. Easy exchanges, returns. Top quality product. Highly recommended. Neiman Marcus is the best shopping experience.

11/24 order was placed, was supposed to have arrived by 12/06 just not sure if they meant 2022 or 2025, they keep changing the dates after talking, texting and chatting with multiple CS reps. Now I received an email of how sorry they are and that there are delays and here's a 15% percent discount till 1/16/2023 to shop online, that's some sort of sick joke as I do not see myself receiving my regular order before that date.
Just go do the lines the shipping is a joke...

Their return policy is 30 days. This is entirely too short in my opinion. And this policy is not very clearly seen unless you are looking for it. I will not be spending my $ there again. It's a sad day.

Ordered high end perfume from them that I've ordered from the maker's website and other dept store (Nordstrom) and Sephora in the past. From Nieman Marcus I received open box, insert packaging missing and makeshift tissue crammed into it's place inside. Obviously this was an open, used/returned/sample? Item I was sent at full price. Disgusted. Will not be a return customer.

What happened to Neiman Marcus? For Christmas my husband got me a pair of Tom Ford glasses, Celine sunglasses, and a bottle of Dior perfume. The Tom Ford sunglasses came without a box and no cloth to wipe the high-end glasses. The perfume… Believe it or not… Came with only one drop in the bottle. It's as if it was miss manufactured and they didn't fill it at all. Now I understand that there's no way for Neiman Marcus to have known this since the packaging was all closed up. However, three weeks later they are now requesting for us to send the empty bottle back which I threw out about two weeks ago in order to get our new bottle. We've dealt with three people in customer service and still don't have resolution. Stay away!

The stores are as bad as online. It is standard policy for damaged items to not be pulled from the floor in hopes that unsuspecting customer buys it and then good luck returning. Mistake after mistake. Shoppers can find designer clothes from the designer's online store. I found many items about $100 less. Neiman Marcus will be closed in the near future mark my words. Stay away From the sinking ship!

I purchased a women's pyjama set for my elderly mother $189 AUS. I received a dressing gown of lesser value. I have contact Neiman Marcus via email, using the process they stipulate on all their correspondence, three times over two weeks to organise a return - no response. They have my money. I have an item I didn't order and can't use. What a rip off.

I love the cute prints and the comfort (they are like t-shirt material). They stretch and give as needed through the night. After a couple of washings I've noticed slight shrinkage, but not unreasonable. I found the pants tend to hit me closer to mid calf than near the ankle as depicted in the picture. The elastic holds it up just fine. The downside is however it's a bit expensive isn't it?

There seems to be a lack of communication between the customer service and the actual warehouse. Had incorrect items delivered to me on several occasions, but problem was eventually rectified. Overall good service.