• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user alexs1297
Connecticut
1 review
0 helpful votes
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December 19th, 2020

I was lucky enough to get a PS5 from them on launch day. When it arrived everything was sliding around in the box which was not a good sign. Upon opening it I found no insulation and the bundle items were just sliding around. The ps5 box was damaged, controller box ripped, and a game case was cracked and the seal was broken. I emailed customer support and they just told me that if everything worked then enjoy it, otherwise I have to return everything. This could have been much worse and when spending over $900 on a console bundle I expected a little more care going into the packaging. They certainly lost my business.

Thumbnail of user edgarm113
Illinois
1 review
2 helpful votes
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November 13th, 2020

I recently ordered the PS5 on antonline on 11/9/20, and it just came in today (Launch day). The package was perfectly fine, the shipping was smooth, and customer service was great with any questions I had. Was a little nervous from ordering here, but I don't regret it, excellent job guys.

Thumbnail of user amandaq14
Ohio
1 review
2 helpful votes
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March 20th, 2019

I don't know why there are so many one star reviews. I didn't read the reviews until after I ordered my own X Box S from Walmart's online site and freaked out a little wondering if my package would ever get here despite the updated notices I always received. Surely enough, it came on a Friday after ordering it earlier in the week! (Monday) I received it in an appropriate sized box with nothing opened and the X Box in perfect condition. I couldn't be happier with the price and delivery!

Thumbnail of user nancyc162
Support R. – ANTOnline Rep

Thank you for your review! We are happy to hear that you are happy with your new Xbox!

Thumbnail of user juang591
Maryland
1 review
0 helpful votes
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September 20th, 2021

Purchased a $2000 item by mistake and wanted to cancel it on the same day. I freaked out when I read the whole RMA process, didn't want to pay 15% restocking fees. So, I sent a ticket to Customer service and they replied super fast (even though it was close to their office closure at 5:30 pm ET). They were able to cancel my order and process the refund.

Due to the superb and fast service, I will definitely consider them for future purchases.

Thumbnail of user aaronj271
Maryland
1 review
0 helpful votes
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February 2nd, 2022

I bought an xbox, but apparently clicked the wrong model accidentally. I immediately called them and they wouldn't cancel the order, even though it was not yet shipped. I emailed as well and they repeatedly said they would not cancel it. When returning it I had to pay $30 shipping and pay nearly $100 "restocking fee". Absolutely insane scumbags. For the rest of my life I will caution anyone against buying from them.

Thumbnail of user davidy711
California
1 review
1 helpful vote
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December 2nd, 2021

If you never bought anything from here don't if you plan to return or have a DOA item. It's impossible to return even if the item came defective. Also you will have to pay shipping back and their customer service suck. This site is a gamble. If your item came in good working condition its good but if it didn't good luck wasting time and losing more money.

Thumbnail of user emilyt10
California
1 review
2 helpful votes
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May 8th, 2014

Ordered Seiko Toughie printer labels, antonline sent regular labels - a much cheaper item. They wanted me to pay for return shipping PLUS a restocking fee. They sent the WRONG ITEM. If the other 3 million reviews of this place can be believed, this is typical behavior. Pretty good business model, though. Lots of profit potential. It; s FRAUD, of course, but nobody cares.

Thumbnail of user luannac3
North Carolina
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I ordered 2 Xbox series X and received confirmation of purchase within a couple of hours, shipping confirmation in about a day and the consoles were delivered in less than a week. I'm very happy with their service and will definitely be purchasing from them in the future.

Thumbnail of user eddyc29
Maryland
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Quick order,,, no fuss... quick delivery!
I had never heard of this site, but heard it mentioned and thought id give it a try in order to get the xbox series x. I was very hesitant and nervous, but they were quick and I received it within 5 days... Thanks so much Antonline.com

Thumbnail of user andrews1349
Illinois
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I know the company has bad reviews, and they seem incredibly sketchy, but they got me the PS5 I ordered on time, and before release. The bundle was a good deal and the items were delivered as expected. No damage occurred to any of them.

I did not speak to anyone in customer service so take this with a grain of salt if you do have to deal with them.

Thumbnail of user joelh304
Iowa
1 review
0 helpful votes
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October 15th, 2021

Great customer service team. I had ordered a product that I thought was something else so I quickly sent out a cancelation and they returned my email within minutes and granted my cancelation. Sorry about this but rest assured I will be back to buy from a reputable company like yours.

Thumbnail of user ericr680
New Jersey
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

I was hesitant to buy from antonline after seeing earlier reviews but I went for it and I'm so glad I did. While I can't speak for the other reviews my package came earlier than expected with no hitches.

Thumbnail of user samb623
Florida
1 review
2 helpful votes
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June 25th, 2020

Beware of when returning, you have to pay to return this product, pretend to send return label, scams, still can get a return label they said the return will be deducted from your refund, still can see any label, there's no one to fix the issue on the phone, she keep saying she will contact the support department, disgust of you people, never will purchase any items from you guys again

Thumbnail of user terim142
California
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

My son was ecstatic to get this system. The only thing is when I called Disney+ to find out why I keep getting an error code when I tried logging on is they claim that it's not compatible even though it's loaded onto the system.

Thumbnail of user briang838
Illinois
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I was lucky enough to place an order for the PS5 bundle back in September. Like most I was hesitant since I was unfamiliar with antonline, especially since all of the more well known sellers were sold out. Contrary to other reviews I had read, they communicated extremely well about plans for shipping and status of the order. The order shipped on launch day and I received everything as described and in good working order. In fact being that they did not charge sales tax and just a $10 shipping fee, I ended up eating a good $50 over purchasing from any of the other sellers out there. Overall the experience was very smooth and there is no reason why I would not order through them again in the future.

Service
Value
Shipping
Quality
Thumbnail of user nicholasb382
Canada
1 review
0 helpful votes
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December 29th, 2020
Verified purchase

My purchase went fine and the product turned up quickly. However, I had some issues contacting the company:

1. I never received a confirmation email with my invoice details
2. I initially emailed their customer support asking if I could cancel my order - they never replied
3. I asked them to send my confirmation because I'd never received it - they never replied to that either

So their customer service just seems nonexistent.

Thumbnail of user chandras72
Texas
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I ordered a PS5 on launch day from AntOnline after much frustration with other sites. I'm so glad I found them since it was an easy and stress free experience. Shipping was fast and their communication was great. Would definitely order from them again.

Thumbnail of user jasonl104
Maryland
1 review
0 helpful votes
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April 6th, 2016

Ordered a processor and they sent the wrong one, not even close to the right product. I have now had 4 attempts to reach them and they are saying they will only provide support over email. Do NOT order from them ever.

Thumbnail of user joev291
New York
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Purchased PS5 Bundle. This was my first time visiting to this site. I was skeptical about the site and the credit card check which was kind weird since I've never had that done for purchasing an item before on other sites. When I purchased it I got the confirmation email at a reasonable timeframe. The credit card check email was like a 6 hour wait before it came in. The delivery came super fast. Ordered iron that Monday and came on launch day even though they advised it would take a week. Those of ya that don't trust this site because the way this setup... it's legit. I would definitely purchase from them again.

Thumbnail of user jeffreyr609
Colorado
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I did successfully receive my order. It was in a box that was larger than necessary, and there was no padding or packaging insulation. So far no issues but would it have killed them to throw in some styrofoam or air padding?

Thumbnail of user mariop140
Illinois
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I was able to get a PS5 while everyone else struggled. I heard about this website from a blog sometime ago and always kept it in the back of my mind for some reason. I was able to get a bundle for $850 and received it five days later. Right after I paid I read all of the negative reviews and was extremely worried that I had made a mistake. I was reassured once I received a UPS tracking #. I had a perfect 10/10 experience, but most likely won't purchase from here again based on so many customer complaints.

Thumbnail of user davidv877
Pennsylvania
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Ordering with ANTOnline was a great experience! They emailed me with relevant updates and always communicated timelines. Mostly importantly my package arrived on time and the packaging was very well done.

Thumbnail of user edg530
Pennsylvania
1 review
2 helpful votes
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December 6th, 2017

So my first Christmas going with Walmart over Old Faithful Amazon, due to the way Amazon treats it's employed was horrible. Antonline gave me a "New" piece of crap Xbox ONE that didn't work out of the box. To return the item I have to pay or request a label, which I'm sure will be deducted from my refund. Because I carefully opened the box and needed to tear away some of the plastic wrapped around the batteries for the controller and HDMI cord, more deductions from my refund. I am convinced these folks sell busted stuff right out the door, and the turn around profit they receive is from shipping and returns alone. Lesson learned. Slaving on back to Amazon. Sorry Wal-Mart, but you should check the marketplace sellers you partner with better. Or at the least intervene somewhat.

Thumbnail of user kylek241
Oklahoma
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Days and days of searching. Subscribing to countless random twitter feeds for in stock notifications. Constantly refreshing Best Buy, Walmart, Target, Gamestop. I hadn't given up hope yet but it was fading. And then ANTOnline reached their glorious, beautiful hand out and pulled me from the darkness. A mere 3 days later my Xbox Series X was placed on my doorstep and a single tear drop fell from my eye at the sight of it. Thanks for coming through in my time of desperation ANTOnline!

Thumbnail of user kellys926
Antonline R. – ANTOnline Rep

Thanks for shopping with us, Kyle! Enjoy your Xbox Series X!

Thumbnail of user baelinh
Kansas
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Great lil site. Totally out of left field, had never heard of this site. But I'm glad I did. The only improvement I'd say is to maybe improve the graphics/search bar for the website. I say this because my first impression of the website was that it was maybe a scam to be honest. But after vetting and going through the site, I'm quite happy with the experience.

Reason I chose this business:

Recommendation

Reason I chose this product:

It’s a PlayStation lol. Gotta have it

Quality

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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