• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user shaunb103
Florida
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Product came in expected condition and even ahead of expected shipping time. Retailer was quick to exchange product with gift card that Sony took out of bundle. Excellent service and delivery on product.

Thumbnail of user matthewt465
Georgia
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Pre-ordered a ps5 bundle without ever hearing of antonline before than. Was nervous from reviews but everything turned out fine. I recieved my order 1 day after the ps5 launch... would buy again from antonline

Thumbnail of user glenng340
California
1 review
0 helpful votes
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December 3rd, 2022
Verified purchase

First time ordering from Antonline. My online experience was quick & easy. I received my order within a few days. My only negative (which is minor) is the amount of emails & notifications I got was a bit excessive.

Reason I chose this business:

Best pricing that I found for the PS5

Reason I chose this product:

I've been wanting to get a PS5 for last 2yrs. Finally got one for retail.

Quality
Thumbnail of user stepheng1028
California
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Slow shipping experience but overall it was delivered exactly when the shipping label said it would be. No complaints other that I would have liked to be given the option to expedite the shipping by even paying more at the check out time if this was going to be a factor.

Thumbnail of user andrewb1196
Idaho
1 review
0 helpful votes
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November 18th, 2020

I was looking for pre orders for the ps5 and found ant online. Seeing the reviews i was really cautious about ordering but I pulled the trigger and got two pre orders. Sure enough the day came and I received them in a couple days with no problems, the ups tracking number was on my email and everything went perfectly. So if you are like me and are nervous about ordering here dont be, they are super professional and deserve recognition when they perform well. Good job antonline, I will be ordering from you again.

Thumbnail of user aaronr327
Texas
1 review
1 helpful vote
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September 28th, 2021
Verified purchase

My bundle never arrived. Purchased on 8/12, today is 8/29. Replies to my emails and phone call were uncaring with a not-my-problem attitude. I'm out $822 and no PS5 after months of fighting scalpers.
Update - Finally Ant decided to do something! What did they do? They recalled my PS5 bundle from UPS without option to have it reshipped or delivered. Why? The last digit in the zip was a 5 vice 4. What a clown show. At least I got a refund but the fighting with scalpers was in vain. My first and last Ant purchase. Terrible service.

Tip for consumers:
Customer service is a joke. Shop at a reputable online store or you could be out $$.

Thumbnail of user ajabm1
Wisconsin
1 review
0 helpful votes
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July 27th, 2022
Verified purchase

This store does not require a subscription (that I do not need) to buy a PS 5 instead the sell you a bundle of merchandise that I will make use of in one package.

The only hiccup is that the dual sense charger was not working. I will reach to them for replacement

Reason I chose this business:

Because it did not require a subscription to buy PS5

Quality
Thumbnail of user isaiahd26
New Jersey
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

When all was lost when the bots struck there was only one who could save me. With the help of the random number generators I attained my Xbox series X. Now we're fighting for harmony in these 2k streets. AntOnline you were my only hope and you secured my pre-order.

Thumbnail of user aaronb479
California
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Grateful antonline had product for me but wish it was in better packaging my delivery box seemed to go through some damage package was literally product inside a bigger box no support for transport damage controller box had similar damage probably from delivery service

Thumbnail of user reignr1
Virginia
1 review
1 helpful vote
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November 30th, 2018

I was worried after reading the reviews on here. I ordered an Xbox One X PUBG bundle with RDR2 for $350 with free shipping. I ordered through Google Express. I posted the deal on SD and it been removed because apparently there have been people complaining enough about the site that SD added them to their banned list. Needless to say the item arrived today in perfect and brand new condition. I can't speak for every order but this company has definitely fulfilled their end of the deal without any issues!

Thumbnail of user emiliaf25
Illinois
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

I am very satisfied with the customer service fast reply and also with the fast shipping. About the laptop I can t say much because will be a gift and I didn t opened
If I will have positive feedback from the user, definitely I will be a returning customer :)

Reason I chose this business:

My son wanted this laptop and searchingonline Google give me ANTOnline store.

Quality
Thumbnail of user patrickw421
Virginia
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Was able to purchase a PS5 when every other retailer was sold out within moments. ANTOnline was very professional and sent me a confirmation email, a tracking ID, and even followed up to make sure I received everything. Came with everything advertised online. I'm a happy gamer!

Thumbnail of user michaeld296
Minnesota
1 review
3 helpful votes
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May 19th, 2017

Bought 4k pc montior. Find out it is broken after plugging in everything. Try to return it, but said they didn't get my e-mails before the 30 days. They did, but were looking at the wrong e-mail address. Claimed 30 day limit was up because of their own incompetence. I'm out $1400 dollars. Once they have your money they will run. Seriously $1400 is nothing to sneeze at...

Thumbnail of user albertt113
Florida
1 review
0 helpful votes
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December 23rd, 2020
Verified purchase
• Updated review

You actually had stock. I'd tried buying a 5900x from multiple vendors. None even made it to my shopping cart. Someone on the Anandtech forums linked you guys and I won't lie... I was apprehensive but this was one of the smoothest experiences I've had buying something online.

Reason I chose this business:

You actually had stock.

Reason I chose this product:

I wanted a 5900x but sadly I have to "settle" for this.

Value
Shipping
Quality
You actually had stock
December 16th, 2020
Verified site experience
• Previous review
Reason I chose this business:

You actually had stock.

Reason I chose this product:

I wanted a 5900x but sadly I have to "settle" for this.

Thumbnail of user lynnm77
North Carolina
1 review
1 helpful vote
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January 3rd, 2016

I did not realize this was not from walmart.com until I received an email. The refund policy is unfair/unjust/just plain horrible. I ordered an air purifier and had it for less than 3 days. Sent an email to get a refund and received an email stating it was a "personal product" and thus unable to refund. How is an air purifier a personal product? Walmart and others should boycott this company for fraudulent practice. PLEASE STAY AWAY!

Thumbnail of user milab13
Florida
1 review
1 helpful vote
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June 26th, 2020

I ordered a Surface Pro 7 on Jun 1st and it arrived defective. I attempted to let Antonline know my item is defective, but never heard back. I was emailed a UPS label to ship the unit back and get a replacement, but once they received the tablet back they refunded me and charged me $130 restocking fee on a DEFECTIVE computer. I have been trying to speak to someone ever since (Jun 4) and I am YET to hear back from someone (today is Jun 26). I have tried calling, emailing and they are ignoring me. Worst reseller ever and Microsoft should stop listing them. When someone pays $900 for something at least have the audacity to face them and help them resolve the issue. Please if you're reading this review, do yourself a favor and buy elsewhere.

Products used:
Surface Pro 7

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnz948
Florida
1 review
0 helpful votes
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May 26th, 2021

Accidently made a triple order for an item I only wanted one of, and David from support had it sorted out within minutes of reaching out to antONLINE. This is my first time doing business with them and am impressed by the promptness of their customer support, will surely recommend this vendor to friends.

Also the bundle I was able to purchase is a great value! Thanks antONLINE

Service
Value
Returns
Quality
Thumbnail of user michelleb2194
New Jersey
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

This company brought complete joy to my son after going through cancer treatments this year and my son taking care of me I was so happy to get this and surprise him because of everything he did for me! Thank you for making this happen! I'm so grateful.

Thumbnail of user tonyt527
New Jersey
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Long story, short: Noticed antonline.com was taking pre-orders for PS5. Jumped on it. Decided to read reviews after the fact and saw 2.5 rating on BBB. Felt uneasy but then saw an article on Forbes.com that advertised the site to have pre-orders again days later. Felt reassured. Received product along with extras and am very satisfied with purchase.

Thumbnail of user derancea
Colorado
1 review
0 helpful votes
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November 27th, 2020
Verified purchase
• Updated review

Although I did not want a bundle, the price paid for everything included was fair.
The games that I don't want, I can sell brand new and unopened to someone that does want those games which will be a win-win for us both.
Antonline came through right on time! I was worried I was not going to be able to secure a PS5 for a long time after striking out so many times.
The delivery came through very quickly also.

Thank you

Reason I chose this business:

The online shopping experience made it possible for me to buy a PS5. Didn't have to worry about "bots."

Reason I chose this product:

Because it worked!

Value
Shipping
Quality
Awesome!
November 20th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Only place I could find and get a PS5. Thank you so much!

Thumbnail of user tamip
Illinois
1 review
2 helpful votes
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January 8th, 2014

I ordered through newegg and my items were listed separately as coming from antonline. They sent me two items that were supposed to be the same, but were not. After days of waiting, they finally made me return item by paying for return shipping myself. They acknowledged that they received the item twice, but never did explain why they didn't ship me the correct item. Finally I said I wanted to cancel and get my money back and they referred me to newegg ' s return policies. Do not do business with them. And if newegg won't fix this - then not them either. They need to better vet their suppliers if they want to stay in business.

Thumbnail of user l.l1
Minnesota
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

This delivery was fast and secure. I am glad that a signature was require for release of my order. When purchasing an item this costly, I am glad that you guys took the extra step to ensure that my order was not just left at my front door.

Reason I chose this business:

Price was right

Reason I chose this product:

Need it to build my computer

Quality
Thumbnail of user marilynt150
California
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

It was worry free. Compared to the rest of the PS V launch, mine was great. I have personally went to other FB sites to give them your info as well as telling them it is a worry free order.

Thank you again and have a Happy Thanksgiving.

Thumbnail of user march302
Virginia
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Painless experience while dealing with Antonline. Processing was expedient. Shipping was quick! Only complaint with shipping was that the contents of the box were loose and jostling around the larger box that could've potentially caused damage in shipping by the courier. Luckily, no damage was sustained. So, all's well that ends well. Thanks again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mattr504
California
1 review
0 helpful votes
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October 6th, 2021

I ordered a graphics card bundle and changed my mind a few minutes later and just replied through the order confirmation email to cancel the order and they cancelled and refunded the money to me in minutes. Great customer service and quick communication. Will buy from them in the future.

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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