• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
See all photos
How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

See full review
Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user donovans33
California
1 review
1 helpful vote
  • Send Message
October 13th, 2020

On October 13th 2020 antonline had announced that they were doing a "3rd wave" of next generation console pre-orders (ps5 & xbox series x) at 2:00 P. M EST. (11:00 AM PST) me and my significant other waited at the website an hour in advance only to be kicked off the website two minutes before the pre-orders went live. The website stayed offline for 40 minutes without any update at all from the company. When the site came back online all the pre-orders were sold out and the only update that was given was essentially an "oops, sorry everyone bots took all the pre-orders". This combined with the many low reviews of the website makes it near impossible to recommend antonline to anyone and I advise anyone looking into this company to practice extreme caution at best and stay very very far away at worst.

Thumbnail of user kevind1045
Florida
1 review
0 helpful votes
  • Send Message
November 17th, 2020

I was lucky enough to get a preorder on September 18, and it arrived the day after launch. Perfect! Couldn't ask for anything more. I see people leaving 1 star reviews because they couldn't order a console, they ordered 2 and 1 got cancelled, or money is going out/in/out of their account. Get over yourselves. If you're that broke you shouldn't be buying one, it says "one per order", and I fought through the bots and got one... not Ants fault. 75% of these bad reviews are salty people whining... if you have a legitimate gripe you do not fall into this category. My experience was great 5 updoots

Thumbnail of user jessicab99
Illinois
1 review
4 helpful votes
  • Send Message
October 5th, 2015

My eBay app froze and I didn't know I was still on the app and accidently ordered a laptop and when I realized an item was purchased I contacted eBay and the seller right away to cancel. I explained to the seller what happen and got no response.
EBay emailed earlier said it was too late to cancel as it had already been shipped.
I then contacted the seller again of my dissatisfaction of their lack of communication with me. I told them I'd report them to the BBB and EBay for their lack of customer service. At that time I got an email within 5 minutes about how I was a liar and not to blame them for my change of heart.
If they read my first email they would know it was an honest mistake but they didn't seem to care.

Never Ever Buy for these scam artists!

Thumbnail of user natef38
Virginia
1 review
0 helpful votes
  • Send Message
November 25th, 2020
Verified purchase

I hadn't heard of this site before and was scrambling for a PS5 preorder. It worked! They got it to me on time, there were zero issues, and given how other people's experiences on other platforms have been, I'd totally recommend them!

Thumbnail of user danile
New York
1 review
0 helpful votes
  • Send Message
November 25th, 2020
Verified purchase

I bought a PS5 bundle on launch day and received it not even a week later it was fast and very reliable as well. At first i was a little suspicious but then i went with my gut and purchased! Greatest decision!

Thumbnail of user jacobp200
Texas
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

I was skeptical using y'all because I hadn't before, but you had a ps5 bundle and I figured why not. Everything got here in a timely manner (2 days after release, so all things considered great) and there weren't any issues with any of the devices. Would definitely shop here again.

Thumbnail of user karlo29
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 24th, 2020
Verified purchase

I was very happy to get the PS5 pre-order. Not as happy when I didn't receive it till about 5 days after the release date. The shipping box was beat to crap, thanks UPS. But there were no padding air bags or peanuts, just the PS5 box that could slide around so ANT's packaging didn't help. PS5 box had a slight crunch but no problem with the actual device so Sony did a good job. Had to call ANT with a question when Sony changed the pre-order games available, woman was helpful and the one game was switched to a PlayStation store card. I'd buy from ANT again but hope for better shipping packaging.

Thumbnail of user kellyt1033
Texas
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase

1st off, It doesn't tell you the return policies until after you buy the product nor does it state they can change parts without your knowledge until you buy their product. I spent almost 2k on a gaming computer and it was sent to me with the gpu bracket not secure which, damaged the graphics card, there was no SSD drive and no windows Home 11, on top of that, the motherboard was not working, the company did not securely pack the pc and charged me to return it and didn't refund my total amount bc the box was opened, now how am I supposed to know if everything is correct if I dont open the box? They sent me a broken pc and I had to pay for them to repackage it. I even spoke with MSI support and they said they never heard of this company and I need to send it back because they broke it.

Tip for consumers:
Seeing ALL policies before buying

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamb2320
California
1 review
2 helpful votes
  • Send Message
October 13th, 2020

Forbes puts out this article about these guys having the Xbox Series X and Ps5 back in stock on Oct. 13th at 2pm EST... I get on 10 min early then reload at 2pm EST, crashed. Can't be found. Won't load. Nothing. Finally loads back up, guess what? Sold out again, as far as I know they never had a restock of the consoles that Forbes talked about. The ultimate crash at a crucial point. Super disappointed.

Thumbnail of user ericv307
New Jersey
2 reviews
0 helpful votes
  • Send Message
December 25th, 2020
Verified purchase

They need better to pack the goods better! I wish they put more stuffing in the box to prevent this from happening. The goods wasn't damaged but it was such a high demand item i was afraid to request a new one. Will think about buying from here again!

Thumbnail of user debram760
New York
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

I pre-ordered the PlayStation 5 from antonline and I received excellent service from them. The website was very slow when I was trying to order it but that was to be expected due to the high traffic from the demand of the console. Other than that I have no complaints. Customer service was very helpful the few times I called them and I received my order on day 1 launch day which was a pleasant surprise because I thought I wouldn't get it until at least a couple of days after launch. I highly recommend making purchases from them... I know I will be in the future!

Thumbnail of user adm6
Texas
1 review
0 helpful votes
  • Send Message
November 25th, 2020
Verified purchase

I'm glad I took the chance and risked it. Wasn't too sure about the company to be honest but I took a leap of faith.
It paid off. Purchased the PS5 bundle, fast shipping everything as it should.
Definitely recommend them!

Thumbnail of user noahc89
Maryland
1 review
0 helpful votes
  • Send Message
November 24th, 2020
Verified purchase

Managed to snag a PS5 preorder during the sold-out-in-minutes craziness that was going on between all the major retailers. Tipped off by a friend that AntOnline had preorders. Took a chance and put money down despite having never heard of AntOnline, but everything worked out great! Notified of shipping on 11/11, received 11/13 (Maryland).

Thumbnail of user jerreda
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2021

I out an ordered in for the 3080 TI bundle. After watching a review, I decided the 3080 was a better bang for the buck. Antonline caught my order as it was heading out and canceled it for me. Cant wait for them to get the 3080 in stock so I can place a order through them. Crazy fast response time.

Tip for consumers:
IDK what to type here. Its a great site with fast customer service response

Products used:
I got a refund and waiting for the 3080 restock

Service
Value
Shipping
Returns
Quality
Thumbnail of user aundreb
Texas
1 review
0 helpful votes
  • Send Message
November 25th, 2020
Verified purchase

Was able to order a PS5 bundle! Didn't know anything about ANTOnline, but glad I was recommended to them. Love being able to track my order through the entire process, and got quick delivery. Received before the recommended date.

Thumbnail of user carlosg447
Texas
1 review
0 helpful votes
  • Send Message
November 25th, 2020
Verified purchase

This was my first time purchasing on this website couldn't be anymore happier. Received my Xbox Series X instantly after 3 days of purchasing the console. Would be purchasing from here again in the future. :)

Thumbnail of user jasonw1987
New York
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

Ordered because of fantastic pricing and availability. Product was shipped in a paper sleeve, not box, and thus was damaged from shipping - however this seemed limited to the Ryzen box itself and not the processor inside.

Reason I chose this business:

Pricing. First time buyer; major retailers were out of stock on this item at this price, and it's the price I wanted to pay.

Quality
Thumbnail of user andrec148
New Jersey
1 review
0 helpful votes
  • Send Message
November 24th, 2020
Verified purchase

Not gonna lie at first I was sacred reading the reviews after purchasing the Ps5 bundle, I thought it wouldn't come but it came well packaged and all. It arrived on launch day and I was very pleased. Antonline is great and I love this site so much. Thank you

Thumbnail of user jenb332
South Carolina
1 review
0 helpful votes
  • Send Message
June 20th, 2022
Verified purchase

Ant online provided an amazing service and fast turn around time with their delivery. Their checkout process was so quick i was checked out in 2 minutes from the moment I saw the ps5 was in stock. They were fast with their email communication.

Reason I chose this business:

Product on hand.

Reason I chose this product:

Been searching for months.

Quality
Thumbnail of user edgarv45
Louisiana
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

I pre ordered a PS5 and was a bit concerned since I heard mixed reviews about Ant Online but I couldn't find a ps5 anywhere else so I went ahead and placed an order. I received my order 4 days after the launch date which kinda sucked since all of my friends received theirs on launch day but it was fine I was patient. Received my order and it was well packaged and no issues at all. Any Online is legit, you might have to wait a few extra days but you will receive your order. The item being delayed could've been UPS's fault.

Thumbnail of user johns7535
Washington
1 review
0 helpful votes
  • Send Message
December 20th, 2020

I was over the moon excited to be able to snag a PS5 bundle from these guys. Anyone who's tried to get a PS5 this holiday season knows what a crapshoot it can be. After ordering, I realized that my address was wrong a previous address and reached out to their customer service to have it updated. The response that I received simply stated that they will cancel my order. Now I can almost understand if you are not able to update the address on an order that's been placed... literally 5 mins ago., but maybe ask the customer if they want their order cancelled or sent to the address originally requested. Give the customer a choice.

Thumbnail of user johnd4382
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Antonline made the process of buying a PS5 bundle super easy! Being in the NE section of the US, I never heard of this company but now they have a customer for life... They are a major player and are a no nonsense, straightforward, customer first company!... Shipping of my PS5 arrived as promised on 11/12/2020

Thumbnail of user brettb552
Ohio
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Never heard of ANTonline before and was nervous about getting my PS5 bundle on or near launch. I received it the day after launch as suspected and everything was there. Only complaint about it was that the payment for the preorder didn't come out of my bank account until like 2-3 weeks after I preordered it but Amazon does the same thing with anything I buy that doesn't ship right away. Pleasantly surprised everything went smoothly. I was nervous because of reviews of the company but most seemed like their problems only occurred when cancelling an order and trying to get their money back. I recommend ANTonline. They came through on the ridiculous PS5 preorder struggle bus everyone was on.

Thumbnail of user evanv13
Arizona
1 review
6 helpful votes
  • Send Message
March 11th, 2019

I ordered the wrong xbox bundle through antonline on ebay. I quickly realized this and canceled my order. I then called antonline directly and they said it is there policy to ship the product to me and have me return it even if they havent shipped me the product yet. Why cant they just cancel the transaction before sending me the xbox?

I read on here that they charge a $34.99 return fee for the shipping. If they actually do this is a huge scam.

Thumbnail of user tannera15
North Dakota
1 review
0 helpful votes
  • Send Message
February 15th, 2021
Verified purchase

I admit, I took a chance on this company when I pre-ordered the ps5, but it was the only site that had them in stock at the time. The reviews were really low and people said I'm probably getting scammed. I'm proud to say they were not only wrong, but this company has been awesome to deal with. I got my ps5 bundle, but one of the games was delayed until February, so they sent out $70 gift card codes to those who pre-ordered. Everything came new in box and clean and I couldn't be happier with antonline!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

How do I know I can trust these reviews about ANTOnline?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ANTOnline?