• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user nopen78
Wisconsin
1 review
0 helpful votes
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July 29th, 2022
Verified purchase

Title says it all. Susan Miller, alleged Support manager in customer service, along with her little dog answering the phones are atrocious. As a Jew, I'd rather spend the day in 1940s Poland than ever buy from this company again, due to these two women in particular. Absolute disgrace.

Tip for consumers:
Don’t buy from here. If you do, pray to all of the gods in existence you do not need to contact support. They have no idea what they’re doing nor do they know how to talk or listen to people. Amazed they have jobs.

Thumbnail of user maxwellr21
California
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Antonline has constantly updated their customers on Twitter as to the status of their stock. Delivered with flawless execution. And made me one happy guy! Love this new tech site and I will keep them in my mind for the future.

Thumbnail of user greysonp1
Georgia
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

You guys were under dogs coming into the Next Gen console season. But you did not fail us! The sketchy reviews this site once had should cease to exist after how well they took care of me and other customers I've seen on Twitter. Not only was I able to get a console pre ordered 4 days before release, but it came on release day!

Thumbnail of user alexl150
Florida
1 review
1 helpful vote
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August 10th, 2017

Bought a motherboard at walmart online and antonline was the provider, they sent me an open box with missing parts, this is a scam. Now i will dispute it with my credit card, they wont answer your calls or emails.

Thumbnail of user richardz21
Sweden
1 review
2 helpful votes
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July 10th, 2017

I mean not responding at all. I placed an order getting error message "Incorrect integer value: '' after paying. Emailed them in vain - no response at all. Called support but that was pointless - the people there have no clue and no interest in helping you - they even sound like they've given up... Stay away if you care anything about quality customer service.

Thumbnail of user ryanl402
Texas
1 review
2 helpful votes
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October 13th, 2020

They advertised pre-orders going up at a specific time. Five minutes prior you can't access the site. Spent over forty minutes constantly refreshing the page to try to get in, but then see a tweet saying all pre-orders were gone due to bots... Right there, the fact they didn't have any system in place to counter such an issue deserves them one star. I've been seeing accusations that antonline didn't actually have any consoles in stock and this was all just done as a publicity stunt. I'll give them the benefit of the doubt on this one, but either way, I'd recommend not dealing with this site.

Thumbnail of user rickeys51
Florida
1 review
1 helpful vote
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January 15th, 2023
Verified purchase

Worst customer service I have dealt with in quite a while. I bought a ps5 bundle. The code had already been used. I was told to reach out to sony support. They denied the claim and said to ask for a refund or replacement. I called ANTonline 4 times each time telling me I would hear back by the end off the day. 5 days have gone by and now when I call it goes straight to a message giving their operating hours even when I'm calling within those hours and it hangs up. I got screwed and they did nothing about it but continue to say we will get back with you. Now I can't reach them at all. Terrible!

Thumbnail of user brianb2816
Texas
1 review
0 helpful votes
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November 12th, 2021

Amazing job by ANTOnline. They offered one of the best bundles compared to other retailers and provided excellent service. Item was shipped a couple hours after ordering and arrived by the end of the week. Everything came in perfect condition. I highly recommend you give them your support and will be coming back!

Service
Value
Shipping
Returns
Quality
Thumbnail of user donaldm726
Maryland
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Was skeptical of antonline based on some online reviews, but their ebay page had me thinking it should be safe to order. Everything came in as expected, and antonline was super transparent about their shipping process throughout. Would definitely order from here again!

Thumbnail of user justinr571
Texas
1 review
0 helpful votes
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August 24th, 2021

They were able to cancel my order without any issues. I purchased a highly sought after item and changed my mind. Even though their site says it can usually not be done. They went above and beyond for me. Definitely puts them on the map for my wants.

Service
Value
Shipping
Returns
Quality
Thumbnail of user randallr242
New Jersey
4 reviews
6 helpful votes
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November 6th, 2022
Verified purchase

I ordered a computer from them. The transaction went through, they charged my credit card and I got a sales confirmation. Then nothing. They went completely quiet. I called their customer service, who seemed to know nothing other than telling just to wait my order would process sometime in the future. After a few more days of waiting, I submitted a inquiry ticket online. No response. Then they sent me an email saying ""your order was canceled because this transaction had a higher than normal fraud risk, charge back risk, or it violated our terms and conditions". I have a perfect credit record, my card processed fine, and there is no reason for them to say this. I asked them to tell me what the problem is and if there is something I could do to fix it. Again, no response. At this point I am glad- because I don't want to do business with people like that. A complete waste of my time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tl333
Louisiana
1 review
0 helpful votes
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July 15th, 2022
Verified purchase

This is more UPS's fault, but my package came in late, even though it showed delivered. Antonline told me to file a police report for a low value package. I don't know. I got the goods eventually, and it was a good price. Take that as you will

Reason I chose this business:

I heard about good cpu prices, but I saw a low value deal and wanted to see how the shopping was

Reason I chose this product:

Good deal, wanted to see what buying from antonline was like

Service
Quality
Thumbnail of user jordant104
North Carolina
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

Very surprised. Saw the reviews and was honestly terrified. The entire time ANTonline walked me through the process and my processor actually showed up early. I will say for what it's worth I am close to ATL so that could have helped.

Thumbnail of user marki257
New Jersey
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Arrived on launch day! Perfect.

A lot of ppl had their doubts Bc this retailer isn't well known but it was great! Aside from the credit approval period? That was weird. Other than that. Perfect

PERFECTO

Thumbnail of user nickc429
Minnesota
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

So, a ton of people trash on this site for not delivering on their promises, well, those people are morons, I would definitely buy from Antonline again in the future as they have great service! It also came super quick as well!

Thumbnail of user mrv37
Texas
1 review
14 helpful votes
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June 15th, 2020

I ordered an Xbox one x from them on 5/15. It was set to deliver on 5/27 as a gift for my kids on the last day of school. It went into delayed status until today 6/15 when I got notified that my order was cancelled because they "changed their mind." What the hell? Sadly, now that many places are out of stock, I can't help but feel they are going to sell it for more. Very unprofessional. Wish I could give 0 stars.

Thumbnail of user monicar448
Texas
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

Easy checkout; fast delivery. Was able to get a most wanted gaming console on my son's Christmas list. Thanks antonline for helping fight the bots by offering these consoles in bundles. Y'all made my son's Christmas.

Reason I chose this business:

Twitter lead on switch oled

Quality
Thumbnail of user jessicac479
Georgia
5 reviews
5 helpful votes
  • Send Message
May 21st, 2019

Writing a review because I order from antonline all the time and have never had any issues. My stuff has always come on time (or early) and in new and sealed condition. I have also never tried to cancel an order or anything like that so I can't say I know what their customer service is like... but they do run amazing deals on laptops and gaming consoles with fast and free shipping. Very surprised by the amount of negative comments on here.

Value
Shipping
Returns
Quality
Thumbnail of user nancyc162
Support R. – ANTOnline Rep

Thank you for your review! We are always happy to hear from our loyal customers!

Thumbnail of user farrahb5
Iowa
1 review
5 helpful votes
  • Send Message
June 27th, 2020

I'm only rating this company with 1 star because I have to. I ordered x box and shipping was fairly quick with no issues. Return on the other hand took almost 3 weeks for them to refund me. Horrible customer service. Stay away from this company.

Thumbnail of user danp685
Michigan
1 review
0 helpful votes
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November 17th, 2020

I was skeptical with the poor reviews for this company but I'm glad I gave them a chance. They were very efficient and I got great service. My playstation 5 came two days after the national release date. I would make another purchase from them again.

Thumbnail of user adamh1394
New York
1 review
0 helpful votes
  • Send Message
November 2nd, 2023
Verified purchase

ANTonline sells great products but, won't help before item ships and after you pay for you to update address or just put item on hold adding much stress. The items it sells are hard to find though and always clutch

ANTonline sells great products but, won’t help before item ships and after you pay for you to update address or just put item on hold adding much stress. The items it sells are hard to find though and always clutch They didn’t even update my address so this won’t happen again

Reason I chose this business:

They always have the item everyone FOMO-ing out on

Reason I chose this product:

It’s the best PS5 conttoller

Service
Quality
Thumbnail of user heidik55
Michigan
1 review
4 helpful votes
  • Send Message
January 17th, 2019

I just received my Xbox yesterday. When I ordered it I had it shipped to the wrong address. After trying to contact customer service with no response via email or phone. I called UPS and ask them to hold it at their Oshkosh facility. I went and picked it up there brought it home and hooked it up. So far no problems. It came packaged in another box with no packing styrofoam around the system. When we ship things through Parcel Services we all know that sometimes the best of care is not taken with those items. I'm hoping for the best.

Thumbnail of user honestr6
Oregon
1 review
11 helpful votes
  • Send Message
July 12th, 2018

Indeed, I cancelled an order five minutes after purchasing from this dull robot of a company. Instead of fulfilling my cancellation request, the service agent let me know that they went ahead and shipped it out the door the following day. Instead of cancelling and wasting less labor from both parties, the turds want to ship it back and forth and deal with restocking for the same cost as the price of the item. Ridiculous policies developed by apes.

Thumbnail of user ryanm801
California
1 review
0 helpful votes
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December 1st, 2020
Verified purchase

Shipment came after release date by 5 days, but arrived in perfect condition with the games that were released. Delay to shipment was most likely from sony not allowing shipments before release date. Very Happy!

Thumbnail of user andrer100
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 29th, 2020
Verified purchase

I ordered an Xbox series x which was supposed to come with an elite controller. I've yet to receive it. Customer service said it was being re shipped on 11-17, still nothing. Never got a ups tracking number as i requested several times. Called to see what's going on and customer service hung up on me after saying i had to email someone who's email i didn't have. Now approaching Dec 1st and i have no clue where my controller is and still no tracking information. I just want what i paid for and a little transparency with the shipping and arrival. Company seems to have no urgency in getting this situation fixed.

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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