• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user jordang185
Texas
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Loved everything except order tracking. You are only shown the order number once and that is absolutely necessary to track the order and completely unnecessarily difficult to obtain after moving past the page that displays it. SCREENSHOT THE CONFIRMATION PAGE

Aside from that, my day 1 Series X arrived on day 1 while Amazon and Walmart both said day 1 pre orders could arrive as late as December 30th.

5/5 Stars, tracking sucks if you expect to be sent a tracking number or shipping email. You will get neither.

Thumbnail of user danielh1350
Florida
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I preordered the PS5 bundle. At first, I was hesitant about this site because people were saying that this site is scammy. However, they were very diligent when it came to sending email confirmations about the order. While waiting for the PS5 to arrive, one of the games included in the bundle was delayed by Sony, so I was giving the amount of the game to spend as credit for the PlayStation store. The PS5 arrived on time and everything was in the package. Very pleased with the service and ashamed that I believed I was scammed at first lol.

Thumbnail of user trammellr
Pennsylvania
1 review
10 helpful votes
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February 11th, 2019

I bought a Xbox One X from Antonline through Google express over the holidays because of a great deal Google Express was running. The console I received fairly quicker about 4-5 days later. But the box had tabs that looked like it had been previously opened and resealed. The controller inside the box also had a stain on it. So I went through Google express and returned it. They received it back, but never sent me my refund. After numerous chats with Google express they keep saying that the returns department is backed up from the holidays. Its now February there is no way a company should be backed up 2 months later. I ended up doing a charge back with my credit card company to get my money back. So avoid this company like the plague and also Google Express for not assisting better in this matter. Also just an FYI if anyone needs to know, I ended up buying a new Xbox One X from Bestbuy and the tabs were also resealed on that one. I think Microsoft does this to all the Xbox's when it includes digital download cards. I ended up keeping that one, but the moral of the story is that Antonline still should of refunded me my money as soon as they received the return package.

Thumbnail of user brendab321
California
1 review
3 helpful votes
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December 15th, 2018

But I received my tracking number right away for the Nintendo Switch with Super Smash Bros Ultimate and it was scanned in and in transit with UPS the same night. Since UPS is showing it in their possession I trust that the seller (ANT) shipped exactly when they said they did. I still have a few days to wait for delivery but most negitive reviews I saw were for UPS never receiving the product so I wanted to throw in my experience thus far... I'll post an update review when the Switch is delivered but so far so good!

Thumbnail of user davidq99
Michigan
2 reviews
0 helpful votes
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November 23rd, 2020
Verified purchase

I pre-ordered a PlayStation 5 bundle through ANTOnline and everything went perfectly. They kept me updated on my order status right up until the moment it shipped and then I used the UPS tracking so I could know when it was being delivered. My package got here on the date that ANTOnline said it would which was PS5 launch day! Could not be happier that I used this website and I highly recommend it.

Thumbnail of user brandonn128
Texas
1 review
1 helpful vote
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July 28th, 2021
Verified purchase

I never received the item. UPS tracking came and went for June 16th. I emailed multiple times and Susan Brown (shipping manager) ensured me it would be delivered and to be patient. She also blamed covid for lack of UPS personnel and delays on their part (untrue in my circumstance according to UPS). UPS did an investigation and could not find it. UPS was awesome and helped me figure it out in about 4 business days. ANTOnline still insists it may still be found and delivered, and won't offer any resolution or help for 30 days. Absolute garbage company with garbage policies. They are holding my ~$1000 ransom despite UPS informing them about it being lost and probably being claimed out already at this point. Don't call customer service either, for some reason they pay people money to answer phones and just fill out the same support ticket you can do yourself on their site. They literally can't (or won't?) do anything else. Worst experience of my life with an online order. Amazon/Walmart/Target/Newegg etc all have helped me in the past with issues and I have ALWAYS been refunded immediately when I was not satisfied or ran into a problem. We'll see if I get my money back, I'll be sure to follow up with any shenanigans they will pull in attempt to be held accountable.

Tip for consumers:
Don’t!!!! They will lose your package and give you a huge hassle!!

Products used:
No product arrived to use!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dennisj189
Michigan
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

The experience overall was excellent. Was notified when items were shipping and was able to track them. Everything arrived in great condition. Thanks!

Thumbnail of user peterw106
New Jersey
1 review
2 helpful votes
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December 21st, 2016

I ordered keyboard cover from them thru Amazon and tried to return to them because of much better price elsewhere. After multiple e-mails to them they wouldn't tell me how much my refund would even be so I didn't get it elsewhere after all. Their customer service IS TERRIBLE AND NO HELP. I wish I had read these reviews first and pray that this item is okay since it is Xmas present.

Thumbnail of user patrickd416
California
1 review
0 helpful votes
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November 29th, 2020
Verified purchase

Awesome company and very professional. I received my package on the date schedule and everything works. If someone is insecure about it. Don't worry they are very professional.

Thumbnail of user lillianr71
California
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

While an email was sent out the product was supposed to be delayed by three weeks or more, the time actually shipped the week after! Happy customer here.

Thumbnail of user chadt103
Illinois
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Excellent experience, quick shipping, no issues! Antonline updated me every time my order status was updated from initial billing to shipping information. I would recommend purchasing from again!

Thumbnail of user nickg501
Pennsylvania
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

The transaction was smooth, which was shocking since this gaming console will only last seconds on any website. The best part was... Delivery came early with no issues!

Thumbnail of user miguels172
Texas
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Shipping was surprisingly fast in my experience every thing seems to be working fine which I was worried about since this was my first time using the website.

Thumbnail of user adamp433
Texas
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Antonline is by far the best online source for console bundles and for easy and quick shipping. Don't hassle with other sites, make Antonline your ride or die.

Thumbnail of user michaelk2418
South Carolina
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Purchase was easy, delivery was faster than the confirmation email stated. Product was packaged securely and worked perfectly, I've already checked the site many times for other products.

Thumbnail of user xsaviera
Massachusetts
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I was a little skeptical at first but my order went through and I received timely notifications. It was also shipped when they stated and arrived on time

Thumbnail of user kippk1
Texas
1 review
0 helpful votes
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November 27th, 2020
Verified purchase

Everything was great. No complaints. Ordering went smooth, received confirmation an hour or so after ordering. Received tracking for shipping and received product on the expected delivery date.

Service
Value
Shipping
Quality
Thumbnail of user brentonm24
California
1 review
0 helpful votes
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December 3rd, 2020
Verified purchase

Product came as advertised and arrived on time. 4 stars cause price was marked up from retail for the bundle
Based on the original price of each piece.

Thumbnail of user blainem38
Pennsylvania
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I AM SO THANKFUL TO ANTONLINE! EVERYONE SAID THAT THEY WOULD BE A SCAM BUT ARE DEAD WRONG! THIS SITE IS 100% TRUSTWORTHY AND LANDED ME MY XBOX ONE SERIES X WHEN ALL OTHER SITES FAILED ME. ONTOP OF THAT THEY DELIVERED IT TO ME IN THREE DAYS! THANK YOU SO MUCH ANTONLINE I WILL FOREVER BE A CONSUMER OF YOURS!

Thumbnail of user matthewg836
Massachusetts
1 review
0 helpful votes
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November 24th, 2020
Verified purchase

They were the last to have pre-orders available so I was dubious. But everything worked great and the PS5 bundle arrived quickly and in perfect condition!

Thumbnail of user brianf1035
Virginia
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Great experience with ANTOnline. I was skeptical as I hadn't heard of them, but after ordering and getting my item shipped the next day - in the middle of a pandemic - and at launch time of the console, was just great! I am loving my Xbox Series X, thanks ANTOnline

Thumbnail of user theronw14
Virginia
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

I received my order with no hiccups on the day promised. While other companies were taking orders and giving a receive date more than a month away, I received my order in 2 days. Thanks Antonline

Thumbnail of user andrewb1584
Virginia
1 review
0 helpful votes
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July 22nd, 2021
Verified purchase

I bought a PS5 bundle from this company and emailed them to request an address change. They replied, stating that they do not change addresses due to risk of fraud, and advised me to request a cancellation if necessary. This was not necessary, as the address on the order was my home. I did not reply. I then received a second email stating that they had CANCELLED MY ORDER even though I did not request this.

After 30 minutes on hold, the person I finally talked to was rude and unhelpful. He told me he worked in a separate department and the best he could do was open a ticket for me, which I am sure he never did. I requested a supervisor and was told there wasn't one. I asked to speak with anyone else at all, and he said he was the only person in customer service period. Uh, what?

I emailed multiple times to request my order be shipped instead of cancelled and NEVER received a reply. Refund came through later that day.

This "company" is a joke. I've tried to secure a PS5 for my kid's birthday since January and I was thrilled to have found one, but this dumpster fire of a company's shenanigans wrecked that for him.

If not for the shortage of PS5's, nobody would even know this company existed. They are a fly by night operation, probably run out of some dude's garage.

Buyer beware

Tip for consumers:
Punch yourself in the balls instead. It’ll be less aggravating and you won’t have to deal with these ridiculous people.

Products used:
None. I never received my order.

Thumbnail of user jamillag1
Ohio
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

First time shopping on website. I did people post about their bad experience. Only issue I had, is that I was charge twice but it was resolved. I would definitely order again.

Thumbnail of user richardh1627
Alabama
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I ordered and Xbox series X that was in high demand and got it after searching for days. The delivery was fast and and right on time. Will definitely recommend to others

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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