• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user darnellj21
Texas
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Outstanding service. Ordered a ps5 bundle in HEB. I got the confirmation email about an hr or 2 later and literally 3 hrs later it shipped with tracking information. Waited 48 hrs for the big package was at my doorstep with everything intact. Great efficient service!

Thumbnail of user jefferyp43
Utah
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

My order came earlier than the initial estimated date. I received constant emails whenever a change happened with my order. Overall, great experience. One thing I would like to request for the future is for the delivery driver to handle the package with a little more care. My package was sitting upside down. This was an expensive piece of electronics and it should have been handled with a little more care.

Thumbnail of user erikc122
New York
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Good delivery, I received my package quickly without any problems. Was a little shook since I didn't get order confirmation for 30 minutes which was kind of scary since it was such a big purchase, besides that everything else was fine.

Thumbnail of user jessio1
California
1 review
1 helpful vote
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April 4th, 2018

After contacting antonline.com the first time they had an immediate response although now that I'm trying to return the printer, there is no response and newegg is trying to help me resolve the issue although they haven't bothered to respond to my request to return. Seems like they're prolonging my return. Luckily it hasn't been more than even 20 days yet. Unfortunately my worst incident online yet.

Thumbnail of user billsmafia.
New York
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

No issues trying to secure this. First try and i was able to check out. I was not aware of the 3 day hold on your credit card and had no correspondence letting me know that, but was a pleasurable experience

Quality
Thumbnail of user johng170
Texas
1 review
4 helpful votes
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January 9th, 2015

I ordered a Playstation-3 video game through Amazon for my grandson's Christmas. After Christmas he discovered antonline sent the wrong game. It was for the X-box.

I talked to Chris at antonline about exchanging the unopened game for the correct game. Chris informed me they would not correct their mistake because it had been over 30 days.

What ever you do, don't do business with these fly by night jerks. Amazon should dump antonline!

Thumbnail of user aonesaucet
Florida
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Excellent customer service and fast shipping. Pre-ordered PS5 and unit arrived on launch day as promised. Pre-ordered from Amazon who missed the mark. Says a lot about the trajectory of this company. Buy with confidence.

Thumbnail of user dariusb38
Florida
1 review
0 helpful votes
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November 27th, 2020
Verified purchase
• Updated review

Ive been trying to buy the new playstation since pre orders in september. Between bots, never ending queue waits my transaction here was the smoothest compared to walmart, best buy, target and playstations own website.

Reason I chose this business:

Stockps5 on twitter informed everyone that was following them of your website.

Reason I chose this product:

Availability

Value
Shipping
Quality
Ive been trying to buy the new playstation since pre...
November 20th, 2020
Verified site experience
• Previous review

Ive been trying to buy the new playstation since pre orders in september. Between bots, never ending queue waits my transaction here was the smoothest compared to walmart, best buy, target and playstations own website.

Reason I chose this business:

Stockps5 on twitter informed everyone that was following them of your website.

Reason I chose this product:

Availability

Thumbnail of user jessicaj700
Rhode Island
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Or ordered my ps5 from antonline in September. I was a little skeptical because of all the bad reviews but I decided to take a chance with them since they are listed on Xbox site as a retailer. I'm so glad I did because I got my ps5 with all my games and an extra controller 2 days after launch day! Many people still can't find a ps5 anywhere! Antonline is legit fast shipping and great customer service!

Thumbnail of user ajj62
California
1 review
0 helpful votes
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December 25th, 2020
Verified purchase

After tax and shipping the 5900x came out just over 600$.
For 600$ i would expect some care to go into shipping this product.
However, it came in a box with no packaging material, processor facing down.
Since the packaging from AMD, has the processor in view, this meant that every single bump in transit went straight onto the CPU.
Packing peanuts, air cushions, paper, literally anything would have been better. But instead it was loosely tossed in a box to bounce about.

Thumbnail of user alexh596
Texas
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Great easy ordering experience for a lucky PS5 pre-order! Shipped the package super fast and arrived quickly as well. Only thing is shipping items should be WAY more secure. Using a cheap extra large box that's not firmly packed with anything makes items move around during shipping. My package arrived with a PS5 game underneath the console. Could have easily broken the game being crushed. Use common sense during shipping and separate small items also. Other than that great sale!

Thumbnail of user johns7557
Illinois
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I was a little iffy on ordering thru Antonline just by reading reviews & social media & first time buying from them not having any idea they existed... glad I did i got my PS5 twos day after the launch which is just fine. Thanks again Antonline I will be doing business again

Thumbnail of user coltone3
Montana
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Was kinda sketched out when I saw all the negative reviews but antonline was one of the only places I could find a ps5. They were really good about sending confirmation emails and got my ps5 with no issues 2

Thumbnail of user josephj513
New York
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Ordered my Xbox series X bundle on launch day, order came in 2 days. Been playing the new console for a week and a half now. It's so fast and powerful. Ray tracing is amazing. The elite controller that came with the bundle is hands down the best controller ever

Thumbnail of user josec1861
Texas
1 review
0 helpful votes
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July 20th, 2023
Verified purchase

It was an easy check out and the product got here sooner than I thought. So glad the package required a signature once it arrived to ensure it doesn't get in the wrong hands or left out. It's honestly the best decision I made.

Reason I chose this product:

I love to play PlayStation games, and I heard Diablo IV was really good

Quality
Thumbnail of user devons72
Georgia
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I was expecting my delivery a full week later than it arrived. That you for the prompt and immediate response. Also, customer service assuaged some issues I had with the auto-respone emails. Great service

Thumbnail of user luisc399
Florida
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I'll be honest, I never heard of this website but saw that they had a PS5 bundle in stock and quickly bought it! I'm so happy, especially since I've been hearing that it's impossible for some people to buy a PS5 themselves. Will definitely use this website in the future for shopping.

Thumbnail of user jaquesc
Indiana
1 review
0 helpful votes
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November 15th, 2020

Thankful to find a vendor in stock. Didn't expect to be playing the console 1.5 days later. I received both the console and the digital codes very quickly.
Was always kept informed of every step.
So happy with them that I also purchased a PS5 luckily. Thank you for the great service.

Thumbnail of user shaneh554
Oregon
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Was able to snag a 5900X during these crazy times, had to wait a little bit but that is to be expected when stock is being sold out every time it pops up. UPS ground shipping was one day early which surprised me, they are usually never early.

Thumbnail of user devinm98
New York
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

My entire experience was wonderful, except when they didn't have a next day option for my shipping and I tried to call in and make that change, but the rep told me the order cannot be change once placed, which was understandable but if you could change that it would be a better experience for me and I'm sure many other people.

Thumbnail of user alit83
Pennsylvania
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Happy about overall experience. I got my order as promised, two days after PS5 was released. Only issue was that I noticed that the playstation 5 box had been opened. Nothing seemed to be missing, but it was odd.

Thumbnail of user travish208
Connecticut
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Asides from a small dent on the controller box, everything look great! Prompt shipping. Plus they sent an email with a code to $70 gift card for a replacement for a delayed game. I'd vouch the ANTOnline.

Service
Value
Shipping
Quality
Thumbnail of user jons1055
California
1 review
0 helpful votes
  • Send Message
July 22nd, 2023

I called customer service 3 times in a span of a week. They say to email *******@antonline.com. They say there is nothing they can do over the phone. They are basically robots. I emailed the support email 3 times, but there is never any response. Beware before buying because there is no customer service and they do not care.

Service
Thumbnail of user nataliel164
Pennsylvania
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

Fedex royally $#*!ed up but antonline was great. Fedex never attempted delivery (they did not ring the bell or knock they just left a note) and their customer service reps kept sending me to the store to go pick it up for it to not be there. It was finally found at the hub - not where the system showed it at. Unfortunately I had already gone to the store three times under FedEx's instructions.

I would have chosen a higher priority shipping or ideally a totally different shipping carrier but the order did not give me any shipping options :(. That would definitely be a great benefit to your customers to allow them to choose between shipping options. The box wasnt packed well either - no cushion or anything just the ps5 box, controller box, and game cases bouncing around loose in a big box. Everything survived though!

Thumbnail of user mr667
New York
1 review
0 helpful votes
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February 10th, 2021
Verified purchase

I ordered a Xbox that when arrived was missing a bunch of items. I sent it back for a return and only received a partial return. I tried to reach out to customer service but they will not email me back and when I call they say they only communicate through email. Please don't order from here

Products used:
None

Service
Value
Shipping
Returns
Quality

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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