• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user chrise766
Pennsylvania
1 review
1 helpful vote
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May 21st, 2021
Verified purchase

Worst experience I've ever had with an online order i placed my order 2 weeks ago and still nothing I've called and emailed multiple times and no one can give me any updates I will never order from here again or recommend anyone too

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregy151
Indiana
1 review
0 helpful votes
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November 24th, 2020
Verified purchase

Never used AntOnline before but everything arrived as described and on time. A little different with funds taken immediately before shipment a month later. A good experience overall and would do business again.

Thumbnail of user danel29
Georgia
1 review
0 helpful votes
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December 23rd, 2020
Verified purchase

Received product a day late due to a UPS issue. UPS says it was a sender issue. The package itself only had a single piece of brown paper with loose objects inside such as games and console/controller. Controller box was crushed and the disc holder in one of the game boxes snapped.

Thumbnail of user jefferym204
Kentucky
1 review
2 helpful votes
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October 25th, 2021

This site doesn't offer returns, they made me contact EVGA for an RMA. The power supply was dead on arrival. I've had to pay close to 100 dollars in shipping at this point, for a product that doesn't even work. I'll never do business with this site again. Customer Service was horrible, shipping time was horrible, and product selection is way over priced.

Thumbnail of user jordans176
Mississippi
1 review
5 helpful votes
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August 9th, 2019

I bought an MSI laptop from Amazon that was sold by Antonline for $699.99. When I got it, it was slow and buggy as hell (could've been the design of the laptop). I sent it back for a refund, and surprisingly they approved it. However, when they refunded my money, they kept $100 of the $699.99. So instead of me getting $699.99, I got $594.15 back, which is actually a little more than $100. I'm getting ready to go into college, so that $100 is a big deal. That makes a HUGE difference for me, especially since I'm trying to get a good laptop. The laptop I'm looking to get instead is $674, but obviously I can't get it since they kept $100 from me. So thanks for putting me in a bind, Antonline.

Oh yeah, and the "good" reviews that say, "Don't listen to the bad reviews!" are clearly paid for by either Antonline themselves or someone else. So maybe you shouldn't listen to them.

Thumbnail of user chrisg478
Washington
1 review
2 helpful votes
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November 29th, 2018

I ordered a CPU from Antonline and the order never reached the carrier (USPS).
Several days went by with no action, following up with support was a dead end. The delivery date has passed and still no update, I have reached out to their support team twice, they refer me to specialists who never respond.
Avoid them!

Thumbnail of user johnt1988
New York
1 review
0 helpful votes
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November 29th, 2020
Verified purchase

My experience with ANTOnline was great!
I put the item in my cart, checked out, verified shipping info, made payment and everything went perfectly.
Not like some of the "bigger" retail chains, where you can get the item in your cart, but you can't secure the order.
Shipping was great also. Arrived exactly as promised.
Thank You again ANTOnline.

Thumbnail of user jamesj698
North Carolina
1 review
3 helpful votes
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May 3rd, 2019

Stay clear of these guys. Bought an Xbox One X in June of 2018 but the warranty said it was manufactured in November of 2017, so I only had 6 months left of warranty. Cut to 1 month after the warranty ends and my Xbox completely bricks, tried replacing the hard drive and everything but that things broken.

Thumbnail of user andrewp1241
New York
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I got my PS5 from here. I was very nervous at first as I never heard of antonline. But they were good with keeping me updated on my order status and it arrived the day after the ps5 release which is more than I was hoping for. My only complaint would be that the box it shipped in was a little too big for it and there was nothing inside to secure it. Luckily it was in perfect condition but for something so expensive I would have at least expected bubbles wrap.

Thumbnail of user jamess3935
Florida
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I failed on getting the ps5 on every major retailer but ANTonline provided me with the best possible experience. Checkout was smooth and delivery came sooner than expected. I have recommended the site to others and would gladly shop again. Thank you!

Thumbnail of user nazerl
Washington
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I'll admit, I had never used antonline and the reviews online weren't reassuring but I was pleasantly surprised with my experience. Got quick responses after I ordered for confirmations, shipping, and the order arrived quickly without issues. I'd gladly use antonline again!

Thumbnail of user michaelg3487
North Carolina
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

AntOnline was very helpful for helping me cancel an order I placed by accident. Submitted a service ticket and they got back to me quickly and resovled my issue. They have also been very helpful with other orders I have had in the past. Great company to order from.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leyal
Maine
1 review
2 helpful votes
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January 31st, 2015

I received a defective product and they would not send me a shipping label so I could return it. They said it was my responsibility if I wanted to return something. I now have a stove kettle that leaks water and I cannot use, very unhappy and they didn't care, you think they would stand behind their products. Terrible customer service

Thumbnail of user tomk721
Colorado
1 review
0 helpful votes
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December 2nd, 2020
Verified purchase

Needless to say I've been ordering a lot of things online lately especially around black friday. Everyone's site seems to have glitches not let you check out send you cancellation emails in the middle of the night just for you to have to order again. Not ANTOnline. Didn't have to create an account saw the PS5 bundle added to cart click PayPal honestly checked out within 20 seconds. Never had a problem order was shipped to me a week before it was supposed to. Awesome experience! Anytime I can buy from ANTOnline I will and highly recommend it!

Thumbnail of user bens741
North Carolina
1 review
2 helpful votes
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April 23rd, 2021
Verified purchase

My shipment arrived without the PSP 12 month card, which was originally sold as an email delivery. Antonline was no help; refusing to respond to my complaint and refusing to replace or refund the cost of the card. Buyer beware.

Tip for consumers:
Poor customer service. Long response times.

Products used:
PS5 bundle without the PSP 12 month card which was missing.

* ANTOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianc478
Texas
1 review
1 helpful vote
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November 28th, 2018

Took a chance on this seller based on the reviews. They met my expectations and more. Xbox one x with pubg and red dead ii for $359 and no tax! Got it in 5 days, counting the thanksgiving holiday. Package was whole, no damage. Opened the box and everything was factory sealed and good to go.

Thumbnail of user willardm33
Kentucky
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Less than satisfactory upon getting to my front porch and seeing the package there, with a label, stating that it was an xbox series x, would've been very easy for anyone to see it and take it. Other than that, everything was perfect.

Thumbnail of user anitram4
Michigan
1 review
0 helpful votes
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November 27th, 2020
Verified purchase

Ordered the X Box series X as it was selling out everywhere else and received it on time, packaged well with no hassle - love this site and my kid's Christmas is going to be a hit. This is now my go to for tech and gaming

Thumbnail of user davidy446
Mississippi
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Site worked flawlessly, I got a lot of status updates and it got here unscathed super quick - even quicker than it said I would. What more could you want? I'm a first time shopper here, but I'm part of the ANT farm now!

Thumbnail of user thomash2560
Texas
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

It's a plug and play system really it's not a bad deal Definitely try to run those deals in the future literally you come out swinging unlike Gamestop and other places they give you crap you don't want and it's not official charging stand for controller

Reason I chose this business:

It’s a plug-in play system you guys rock continue doing that.

Service
Quality
Thumbnail of user shannonf67
Arizona
1 review
1 helpful vote
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November 7th, 2018

So I purchased a Nintendo Switch via Google Express from AntOnline. I was a little concern based on prior reviews but I am happy to report the switch should up 3-4 days prior to the expected delivery date with no issues. Plus I got the item $60 cheaper than normal retail.

I know I didn't have much interaction with them on this transaction but it gives me more confidence in shopping with them in the future.

Thumbnail of user davidh4760
Delaware
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I had a good experience with antonline. Found something that was super hard to find there. Called customer service they picked up on the first ring. Answered all questions I had. They were very polite. The shipping was way faster then they stated it would be. Everything I order was as it was suppose to be.

Thumbnail of user dillonr19
Minnesota
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I order a PS5 bundle with an extra controller, Demon Souls, and Spider Man Miles Morales. I was told originally not to expected it until about 3-5 business days after launch, but it manage to show up the day after launch. Everything was in good condition except for my Demon Souls case. It seems as though the extra controller was packed in right next to the game and somewhat crushed the case a bit. It was still fine and presentable, but the front was just sunken in somewhat. I was somewhat worried to use ANT Online cause I'd seen some bad reviews, but the experience was pretty great. No different than ordering from any other major retailer. I'm just happy I managed to get one!

Thumbnail of user rexc46
Washington
1 review
0 helpful votes
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November 24th, 2020
Verified purchase

First time i ever ordered anything to a new website that I just found online. I copied my receipt, my statement, conversation etc just incase but it turns out good in the end. My only gripe was the UPS delivery personnel didnt even verify any ID, luckily my neighbor was pretty cool.

Thumbnail of user jasonl712
Florida
1 review
0 helpful votes
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October 16th, 2020

Terrible customer service, Ryan the "customer service" rep was no help to me. Prior to my call, my co-worker right next to me (minutes prior to me calling) called and they took his information, Name, email, phone number for a potential pre order availability, told him they would be in touch in the next few days with an update for the preorder. I decided to call them while he was still on the call giving his information. I call and Ryan answers (sounds like he was still in bed, I felt like I was disturbing him by the tone of his voice, I could feel and tell he didn't want anything to do with my call). He was rude and then he just hung up on me after asking a question about getting on the pre order list. I do not recommend this company to anyone, and would never give them my business. Seems like these other reviews/complaints here are accurate, especially their lack of "customer service/support."

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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