• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user anthonyy170
Texas
1 review
0 helpful votes
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December 25th, 2020
Verified purchase

The check out process was extremely easy with PayPal and the delivery arrived 3 days before the quoted day.

My only concern was there was no packing material for safety/protection when the package arrived the tape and box were so wore out I could easily just rip it off and one of my games wasn't secure in it's case and just sliding around. I haven't opened the others yet.

Thumbnail of user frankm1918
New York
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

There I was with a notification that PS5 bundles were in stock…shock over came my body…would I be able to get one? Would I check out and be told there were no left? Wow the mystery the excitement. Bam…I purchase…boom 2 days later it arrives. Amazing.

Quality
Thumbnail of user uoels
Massachusetts
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

I was honestly unsure when using this site since it was my first time, but I am glad to say that they killed it. I got exactly what I ordered and it came faster than I thought. Everything was nice and protected in the package. Good job!

Thumbnail of user scottt582
New Hampshire
1 review
0 helpful votes
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November 15th, 2020

ANTonline gets a bad rep for what seems to be customer service issues regarding returns, but when I was eagerly trying to find a PS5 to pre-order I gave them a shot. I was willing to give them a chance as a first time customer and they have not let me down!

I pre-ordered my bundle back in September and they didn't charge me an extra beyond the $10 for shipping. Once the day came to ship it they did that no problem and two days later I had my PS5 bundle. I think people should cut ANTonline some slack and give them a chance. People who had bad experiences with places are the most likely to write a review. So keep in mind that while a company might have a lot of bad reviews that doesn't necessarily reflect how that company is. ANTonline gets two big thumbs up from me so far!

Thumbnail of user tracyp318
Maryland
1 review
2 helpful votes
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July 23rd, 2020

I placed an order for an xbox at midnight one night then decided to read the reviews about ANTOnline. I got extremely concerned about the company, so I phoned the next morning to make sure the company was legitimate.
I called, was on hold for about 10 seconds, spoke with someone right away to confirm receipt of my order. The order was not only confirmed received, but it had already been packaged and put out to ship. My order originally said it would be shipped within 4-5 days and I received it only two days after I ordered it.

I was very happy, had an extremely positive experience and will be ordering from them again. And... I never leave reviews, but felt compelled to because of all of the one-star ratings on here.

Thumbnail of user jennyt171
Virginia
1 review
0 helpful votes
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November 24th, 2020
Verified purchase

While I didn't know about ANT Online until this purchase, I was very pleased with my experience. Ordering was easy, customer service kept me informed on changes to order (which were very reasonable, no big surprises) and timing of shipping.

Thumbnail of user marioj128
Texas
2 reviews
0 helpful votes
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March 8th, 2023
Verified purchase

I discovered ANTonline when I stumbled on a list of places you could buy new, limited stocks of Xbox Series S|X & PS5s back in early 2022. Once again, they came through with available stock of PS5s that are not marked up for highway-robbery prices. They are fair, process orders quickly and ship fast at a very competitive price. I would have no qualms giving them more business. They earned my loyalty.

Reason I chose this business:

They are one of the few, reputable retailers selling limited stocks of these consoles that are not obscenely marked up

Quality
Thumbnail of user caseyw69
California
1 review
3 helpful votes
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January 6th, 2019

I ordered a fairly expensive item after Christmas because I had some extra money, and the next day it said it had shipped. I kept checking UPS and it said it was in transit for 4/5 days. I contacted UPS after it had passed the "delivered by" date and they said that the label was printed but they never received the package. I sent in multiple tickets to antonline and they only responded to one, saying that they did drop off the package and ups hasn't scanned it. I called their customer service asking where my package was and the lady told me she would put request a ticket for me(which never happened) and was then hung up. It's been 9 days since I placed my order and no update on where the package is, and when or if I will be receiving it.

Thumbnail of user noahd79
New Mexico
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

I'm waiting multiple days for my order to be shipped so I send a message asking when its going to be shipped. I then get a reply saying my order has been cancelled at my request... The absolute worst experience imaginable... The problem is this product cannot be casually ordered... This website is the absolute worst...

Tip for consumers:
Don't ask when the product you paid for is going to ship.. They'll just cancel your order

Thumbnail of user antoniom283
New York
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I ordered a PS5 and I'll tell you it was very difficult to get one of these, it said it would deliver in a week and a half but surprisingly it only took 2 days! I don't know who runs Antonline but whoever is doing a great job and the website itself is trusted and very good. I got my PS5 brand new perfectly fine with no issue.

Thumbnail of user gregs85
Maryland
2 reviews
14 helpful votes
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September 24th, 2020

This is hands-down the absolute worst company to have to deal with. They are set up to deliberately be deceptive and deceitful. No way to get in touch with them by phone and they don't respond to emails. They sent a defective computer that I promptly returned and did not receive a refund. I followed the instructions to a T on how to process the RMA for a return. Stay away from this company at all cost regardless of how good of a deal they present.

Thumbnail of user joelc39
Florida
1 review
1 helpful vote
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November 28th, 2015

I wanted to return my mp3 player which did not record from the radio. They wanted the order number which was 24 digits long and the last 3 didn't print right so I had to guess and what they might be. None of the guesses were right (of course) so I was told to email customer service which I did, but never heard from them. Avoid like the plague.

Thumbnail of user kylem120
Nevada
1 review
4 helpful votes
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March 21st, 2018

Charged me a restocking fee for a defective product, customer service just says that theyll inform a supervisor but they just keep running me in circles. I strongly recommend not using them to buy anything.

Thumbnail of user medn
California
1 review
3 helpful votes
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February 28th, 2013

I bought a small product from them. Took them a long time to ship it. But they did something wrong such that without product being delivered to me was returned to them. Then without even sharing this to me they refunded $9 out of $27 that I paid for the product. I contacted them and they never responded in a business-like fashion. This was small and I do not have time to take it to court. Watch for the bigger items. I have purchased online for more than 10 years and I have not seen anything like that. STAY AWAY from them even if they turn to be a little cheaper than someone else.

Thumbnail of user jb2022
Nevada
1 review
0 helpful votes
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November 29th, 2021
Verified purchase

I purchased the 3080ti bundle, the software codes were sent shortly after payment confirmation. Shipping was quick and all items were received. The 3080ti is a beast card, just shy of the 3090 by a small margin.

EVGA has a 10-year warranty program on their site once you register the card if you feel like paying the fee.

Tip for consumers:
Hop on to discord servers to set up alerts for inventory.

Products used:
Out of the bundle I used the 3080ti, Microsoft 365 codes.

I haven't touched the mouse/keyboard/psu/xbox-codes yet.

Service
Value
Shipping
Quality
Thumbnail of user sherifa16
California
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Had a good experience ordering from ANT, no issues aside from the fact that they charged me for shipping and still sent it via ground shipping rather then express. Other then that it was easy and hassle free.

Thumbnail of user aoguzim
Maine
1 review
0 helpful votes
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November 28th, 2020
Verified purchase

Fast and reliable, it arrived the same week, ordered on Monday and arrived on Friday. However, I was disappointed at the lack of protection provided for such an expensive item. It was a box, with the xbox and controller. There were no bubble wraps or any of such kind.

Thumbnail of user angelc251
California
1 review
0 helpful votes
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December 23rd, 2020
Verified purchase

I received it several days after ps5 release, which is OK. But the packaging was bad. The ps5,2 games, and extra controller had no cushioning inside shipping box, to they banged around a bit, and controller box was crushed.

Thumbnail of user mahas5
Illinois
1 review
2 helpful votes
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December 2nd, 2016

I bought a laptop from this seller through ebay. It was stated that there is FULL warranty for this laptop. After 8 months, the screen stopped working and when I contacted the seller, they told me that the item is out of warranty because the warranty starts from the manufacture date not from the purchase date! I also blame ebay for dealing with this kind of sellers.

Thumbnail of user johnw3401
Colorado
1 review
0 helpful votes
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December 27th, 2020

I ordered (by accident) a PS4 and immediately wished to cancel my order. However, since their service lines were closed, I am now forced to wait the 1-2 weeks for my order to be delivered just to ship it back and pay $70+ (15% + shipping). DO NOT use this site.

Thumbnail of user zeeshanq
Illinois
1 review
0 helpful votes
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February 17th, 2021
Verified purchase

When I purchased an item from Walmart, I was never given any information on Antonline return policy. For this reason, one would assume that the product would be honored by Walmart return policy, especially since I had purchased it from Walmart.

When I attempted to return the item at Walmart, I was told I have to contact AntOnline for the return. Your phone support told me to complete it online, where I found out the time passed according to your timeline. I called support they said they put in a ticket and someone would get back to me in 24-48 hours. 72 hours later and no response. Terrible company that does not care about their customers. Scummy practices.

Tip for consumers:
Do not buy from them, especially if there is possibility of return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user edwardb624
Pennsylvania
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Antonline was great to deal with! I was able to get the New Xbox from their site. The purchase was quick and easy and it did not get deleted out of my cart like other places. They promptly shipped everything out within 24hrs. Highly recommend them.

Thumbnail of user savionp
Virginia
1 review
0 helpful votes
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November 24th, 2020
Verified purchase

Package came with all content as expected. Delivery was fast from the time it was shipped. One disappointing part of the experience however, was receiving the PS5 2 days after release. Many other companies shipped the product out in time to arrive on release day, that would've been nice in this instance.

Thumbnail of user darians
North Carolina
1 review
2 helpful votes
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September 12th, 2016

I ordered a laptop through newegg from antonline. An entire week passed and I never got any response from antonline concerning the status of my order. They will not respond to messages that I and newegg have sent to them. When I called customer support, they just made a support ticket. Gee thanks, not like I could've done that myself. Never got my computer and I never got any help from antonline. $#*! em

Tip for consumers:
Don't use their site or buy anything from them unless you like wasting your time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewg887
New York
1 review
0 helpful votes
  • Send Message
November 24th, 2020
Verified purchase

The Playstation 5 arrived in perfect condition along with the games included in the bundle. My only disappointment is that it came two days after release day. Since I paid $10 for shipping, I expected that it would be shipped prior so that it would arrive on the date it released.

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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