• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user bryantw27
Georgia
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

I was fortunate and able to pre-order the PS5. The order process was very easy. My package arrived undamaged and earlier than expected. Everything that I ordered was securely packed and arrived in excellent condition.

Thumbnail of user matthewb866
Colorado
1 review
1 helpful vote
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October 13th, 2020

Have tried to order from this company multiple times when it comes to preorders and releases. As soon as you try to order on the time that they claim the product is gonna go on preorder the website jams up, does not load and sends you an error message. Makes it pointless to try to order from this website. Do yourself a favour and pass on using this site altogether

Thumbnail of user williams3097
Delaware
1 review
3 helpful votes
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November 25th, 2020
Verified purchase

Ordered the Xbox Series X, and a couple days later it came in the mail, was worried when I read all the negative comments about this website at first, but in my experience my product is great, and works perfectly fine, it was delivered on time, actually earlier than I thought,
Also when I called about something the customer service was friendly, and helpful.
I'd definitely recommend AntOnline.

Thumbnail of user kellys926
Antonline R. – ANTOnline Rep

Thank you William! We are happy to hear you had a great experience.

Thumbnail of user johnb5783
Virginia
2 reviews
0 helpful votes
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November 23rd, 2020
Verified purchase

Definitely recommend Antonline. They were the only place I could find a PS5, and I was a little skeptical with all the bad reviews. But I had an EXCELLENT experience. System shipped out on release day and arrived quickly in great condition. Loving my PS5 now!

Thumbnail of user johnnys305
Texas
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Antonline delivered as promised. Very impressed! They were the only online retailer I was able to secure a PS5 preorder from. I don't understand any of the negative reviews I found online. My experience was great! Dad was a hero this year thanks to Antonline... kids loving their new PS5! Thanks again!

Thumbnail of user mikep1038
California
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I was skeptical to order from them but my ps5 perorder came on time and in full. It was stuck at ups store fore a few days but that is not their fault. Everything I ordered from the bundle was in the box and in good shape.

Thumbnail of user bryanr229
New York
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I have received my package in good condition and during the preorder process, everything was confirmed I got my email confirmation and the tracking number. I had no issues and was very satisfied with my order.

Thumbnail of user dominikp15
Florida
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

So i managed to purchase a ps5 bundle on one of their restocks which i was really exited about finally being able to get until they decided to send it to me via ups. 1st attempt wednesday. Missed delivery, 2nd attempt thursday. Missed delivery and 3rd attempt friday. Missed delivery. Ive been tracking this package since the day i purchased it and i work long hours monday to friday and live on my own and all these attempt have been made while i was at work. I went on ups website to schedule a delivery at a time when im home from work or on a weekend but because this store puts such restrictions i the receiver have no word about how and when it gets delivered. I called antonline about this and they said there is nothing they can do and that ill get refunded 10 days after the package gets back to them. Really really horrible experience. My 1st and last with them. Dont understand why they wont let me change the delivery time so ups tries to deliver after 6pm or on a weekend.

Service
Shipping
Returns
Thumbnail of user joshuad298
Arizona
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

I had a great buying experience through ANTOnline. My only nitpick is that I didn't manage to get my PS5 on release day despite preordering it, but it was packaged very well and the system works great. I would definitely buy from this site again.

Thumbnail of user charlesc557
Georgia
1 review
3 helpful votes
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July 31st, 2019

I live in Atlanta. I called and confirmed that while I couldn't pick up the item from Morgan falls (Atlanta location), it was in stock in Atlanta. I then got tracking from CALIFORNIA! I paid a premium so I could get the item quickly... I then spoke to someone who took all my notes and said someone would reach out to me... NOPE. Will not use them again if I am any rush or it's important.

Thumbnail of user mariank56
Oklahoma
1 review
0 helpful votes
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January 5th, 2021
Verified purchase

Most gamers know that getting a new CPU or new GPU is quite difficult nowadays. I was lucky that AMD Ryzen 5900X was available at antONLINE. I placed my order easily without having an account. And I got my CPU a few days later.
Everything was super professional and fast with all email notifications.
I don't have any reason to give less than 5 stars.

Products used:
CPU

Thumbnail of user kellys926
Antonline R. – ANTOnline Rep

Thank you, Marian! We appreciate the kind words! Enjoy your purchase!

Thumbnail of user dalem60
Maryland
1 review
9 helpful votes
  • Send Message
May 28th, 2016

Antonline advertised a NEW computer on Amazon. I paid $609.98 for it. When it arrived the outside of the box said REFURBISHED. I contacted the seller and could not get a response from them. A week later I finally got an answer from them and they stated to send it back, at my expense. Which I did. Three weeks later the credited my credit card with $426.99 that is 30% less that what I paid for it. I and Amazon have tried repeatedly to get them to respond to why I did not get a full refund, Have not heard from them. They are a rip off company who does not respond to emails. My next step is to contact the Attorney General in their state and try to have their corporate license revoked. STAY AWAY FROM ANTONLINE

Thumbnail of user brandonl259
Michigan
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Was up all hours of the day on the 12thtrying to get a ps5 from all the main retailers online, went and saw this site had them at the right moment and was able to purchase one. Got here 3 weeks earlier then any of the main retailers had expected for me so 10/10

Thumbnail of user williamm899
Maryland
1 review
3 helpful votes
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January 22nd, 2019

Ordered XBox Wireless Controller because great price. Received in 12/1/18 & returned the unopened box 12/7.18 as I changed my mind as it wasn't going to be a Elite. It's 1/22/19 & I still have not received my credit to my PayPal or Visa account of $34.99 & have called them 12/21/18 & 1/22/19 specking to Patrick & on 2nd call to Robert & I get the same answer that I will get a email in 24 to 48 hours and the email never get sent. So don't order from them.

Thumbnail of user brianm3215
Texas
1 review
0 helpful votes
  • Send Message
September 3rd, 2022
Verified purchase

I placed an order using PayPal as the payment option. After checkout, it didn't give me any order number. So the ability to check the order status was not available. It stated that the order was not processed until confirmation was emailed. I never got any communication regarding confirmation. But I was charged. I emailed Antonline but got no responses. I then contested the charges with PayPal and then the order arrived at my house when I was away. I had no idea it was being delivered because I had no way to trace the order. So the shopping experience wasn't great but I did get what I ordered.

Never got any responses

Reason I chose this business:

Only place that had the items I wanted

Reason I chose this product:

I enjoy gaming

Service
Quality
Thumbnail of user chadb240
Kentucky
2 reviews
0 helpful votes
  • Send Message
December 23rd, 2020
Verified purchase

I ordered a ps5 bundle pack and Assassins creed Valhalla. I received my ps5 bundle pack but never received my Valhalla game. Called customer service and told them what has happened. But no positive response from them. I'm just glad that I got my ps5 from them for real

Thumbnail of user henryh482
Pennsylvania
1 review
1 helpful vote
  • Send Message
August 12th, 2022
Verified purchase

Ordered PS5 and couldn't be home for delivery tried to redirect or get something done. I can't be the first person who ordered from them who is single and has a job. Refused to work with me or allow me to route to a UPS store where I could pick up item. Wouldn't allow me reorder it so I could get off of work and be home for it. Very slow email response, didn't even respond to a couple of emails I sent. Wish I never I ordered from here. Had chance to get product from Best buy but was waiting for them to respond to emails about reordering. Never ordered from a place that cared so little for customers. I guess when they sell a PS5 they know they have you over the barrel.

Tip for consumers:
don't use this site

Products used:
Still waiting on refund. Never got the products or any help from anyone there.

Service
Value
Shipping
Thumbnail of user davidf2126
Ohio
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

The PS5 I ordered came a day later than I thought it would but I assume that's because of the high demand so I don't have a problem with that. One of the games that was supposed to come with the bundle got delayed so I got a gift card, which I'm actually glad I got instead. Everything went smoothly but the package extra controller that came with the console was a little ripped and damaged, though the controller was fine. No bubble wrap or any sort of cushioning was packed with the bundle so that's the only reason I'm giving 4 stars.

Thumbnail of user thomasb2140
New York
1 review
0 helpful votes
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November 26th, 2020
Verified purchase

Good yes i got my ps5 thanksgiving dinner with me and my friend who lives on the couch with my friends in a while lol and then we got a good job at work lol i is doing well i is going on the same time lol i

Thumbnail of user luisr368
New Jersey
1 review
0 helpful votes
  • Send Message
December 4th, 2020
Verified purchase
• Updated review

Amazing! Antonline was an amazing experience, and I was able to get the PS5! The bot protection is outstanding, and the overall experience is amazingly perfect! A much better experience then Walmart and GameStop. Thank you so much again Antonline!

Reason I chose this business:

Because they were selling the PS5 today.

Reason I chose this product:

Because it is pretty rare to find one besides from buying from scalpers.

Value
Shipping
Quality
Amazing!
November 27th, 2020
Verified site experience
• Previous review

Amazing! Antonline was an amazing experience, and I was able to get the PS5! The bot protection is outstanding, and the overall experience is amazingly perfect! A much better experience then Walmart and GameStop. Thank you so much again Antonline!

Reason I chose this business:

Because they were selling the PS5 today.

Reason I chose this product:

Because it is pretty rare to find one besides from buying from scalpers.

Thumbnail of user christiane89
Tennessee
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

I, like many others, searched for a ps5 for days after the preorders went live. I found AntOnline through twitter and happened to get lucky enough to secure one of their ps5 bundles! Unfortunately, one of the games I was looking forward to playing got delayed, but AntOnline was prompt in their response to get me a refund and sent out a gift card of equal value as compensation! All in all, the delivery and ordering process was handled professionally and I will be ordering from AntOnline again in the future!

Thumbnail of user victora204
Texas
1 review
0 helpful votes
  • Send Message
December 24th, 2020
Verified purchase

Received my PS5 in a good amount of time, but the package and it contents were in bad condition. The PS5 box had dents all over. The controller was opened from the bottom. And there was no protection for the time in the box. The box was torn and the tape was not working. The box came like it was torn open but you could tell it was who ever packaged it

Thumbnail of user katier351
Virginia
1 review
0 helpful votes
  • Send Message
December 29th, 2021
Verified purchase

We placed an order on antonline.com for an XBox Series X bundle. We received confirmation of the order and shipping confirmation. The day before the item was to be delivered to our house, ANT reversed shipped the package back to them stating that there was "potential risk to client credit card". This is totally bogus. They wanted the item back because prices skyrocketed at other retailers between the time of our ordering and (not) receiving it. They recalled it to sell for twice the price. This is completely unethical. If you have been the victim of this fraudulent practice I recommend you file a complaint at the BBB (https://www.bbb.org/file-a-complaint/search) and with the Federal Trade Commission (https://reportfraud.ftc.gov/#/?pid=A). The only reason why this company's rating is not super low is b/c of the volume of sales. Review their BBB complaints. This is not an ethical company.

Tip for consumers:
Do not order from this company.

Products used:
I never received the product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamp430
Texas
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

I was hesitant on ordering from ANTOnline due to the fact I have never heard of them, the name sounds like a fake company, also the website isn't the best either. Even with all that it was the only place I was able to pre order the PS5. So I figured if it was a fake site I could just file a false charge with my bank and have my money refunded that way.

Good news I did receive what I ordered and in good time as well.

Thumbnail of user hassanz13
New Jersey
1 review
1 helpful vote
  • Send Message
May 6th, 2021
Verified purchase

I ordered a gaming laptop 2 days ago (april 3rd 2021) and the one they sent me did not match the specifications (I ordered the one with 8 cores and they sent me a 6 core which is a big difference) I made a ticket and instead of apologizing or saying anything their support team sent me a returns policy link and said i will be charged for packaging (around $200) Horrible experience buying here. STAY Away!

Tip for consumers:
Stay Away!

* ANTOnline attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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