• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,945 reviews

115
See all photos
How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

See full review
Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user toranion
New York
1 review
4 helpful votes
  • Send Message
November 26th, 2017

Purchased mistakenly, a xbox one. Right after purchase I contacted Ebay to cancel order. They said antonline is not refunding because they shipped the item. LIES LIES LIES minutes after this purchase I called Ebay. Besides shouldn't the order be processed before it can be shipped.

Thumbnail of user alfonsor50
California
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

My experience was smooth and easy. Received my product with no issues at all. I am now part of the AntFarm and I'm incredibly happy and looking forward to purchasing more products from this website.

Service
Value
Shipping
Quality
Thumbnail of user peter84
Arizona
1 review
3 helpful votes
  • Send Message
August 6th, 2020

Ordered a specific laptop from ANTOnline through the Walmart portal link, and two days later they email me saying it's no longer in stock. The item STILL shows in stock on their website and Walmart's website. I called Customer Service and they don't know why it still shows in stock or why I received the email. They claim they refused fulfillment of the order to Walmart but the charge is still on my CC. I had it reported as a fraud charge, ordered but not fulfilled. The CS person said she'd "put a rush on the response". It's now past the time she said they'd respond. Found the exact same item at ABT Electronics and they matched the price, confirmed the order and stock status and got me a shipping confirmation within 10 minutes. THAT IS HOW IT SHOULD BE DONE ANTOnline... not this monkey business "out of stock" blaming Walmart for your error.

Thumbnail of user mikew2315
Florida
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase

Got the unit in two days, the box arrived in perfect condition. Keyboard, mouse, power cord are all included. I will definitely buy more stuff from them again!

Reason I chose this business:

Has the best price in the same range unit.

Reason I chose this product:

Got the best price here.

Quality
Thumbnail of user kevinc1282
Michigan
1 review
0 helpful votes
  • Send Message
November 25th, 2020
Verified purchase

Product was delayed after order by a few weeks, but good communication always makes that right. I was updated promptly and the packaged arrived quickly after it shipped

Thumbnail of user donovanc24
Ohio
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Ordering from their site during the preorder madness was pain free and I got through no problem. Their emails were great at keeping me informed on what was going on with my ps5. My only complaint is I ordered a bundle which came with 2 games (originally 3 but the 3rds release date was delayed so they gave me $70 in PSN gift cards, awesome!) And one extra controller. The box was oversized and had no bubble wrap, papper or padding. The ps5 and surprisingly the game cases were not damaged. But my extra controller box was smashed. I didn't notice any damage to the controller. But something like the ps5, which when all boxed up is a 15lb box could have easily done some serious damage with the way it was able to move freely inside the larger shipping box.

Thumbnail of user tonyj44
Pennsylvania
1 review
2 helpful votes
  • Send Message
February 28th, 2017

Purchased a replacement battery for my APC back-up, paid $84.57 to these CROOKS! Battery was listed with a 1 yr warranty. 10 months later the battery failed. Tried contacting them with all the information they requested through email( they say you must inquire with email)and they never responded back Contacted my bank who issued the CC that I used and they have begun a dispute claim to see if they can get my cash back. READ MY LIPS, DON'T SHOP HERE!

Thumbnail of user ambers399
Arizona
1 review
0 helpful votes
  • Send Message
November 27th, 2020
Verified purchase

You were one of the few places that could actually get an order for an x box. I was really impressed with how quickly it was shipped. Will certainly by from you all again.

Thumbnail of user cand134
Washington
1 review
2 helpful votes
  • Send Message
October 17th, 2013

I would give them a ZERO instead of 1 star!
Bought plugstrips through NewEgg, but I unfortunately ordered the wrong kind. I requested an RMA. They would NOT give me because the box was opened... How the *^#@! Would I know it would not work unless I opened the box. NO COMPROMISE even after repeated email request and explanations. Even if I would have gotten an RMA, there is a 15% restock fee. READ Policy before buying from any "marketplace seller". This one is scummy

Thumbnail of user justinb878
Texas
1 review
0 helpful votes
  • Send Message
July 29th, 2021

I placed an order with ANTOnline over two weeks ago. The scheduled delivery date for the shipment to arrive came and went. I reached out to their support and received a generic template response about increased shipping times and to please be patient. UPS responded to file a claim to begin an investigation. The investigation was concluded within a few days and a loss claim was approved by UPS with instructions to reach out to ANTOnline for further details about 4 business days after my initial support tickets were raised. I raised another support ticket with ANTOnline with all of the information from UPS and received the exact same template response about increased shipping times. I have reached out multiple times to their customer support line only to be told that customer support can only be handled via the email ticketing system and they are only around to assist in opening tickets and cannot provide any help. So now it is two weeks since my package was supposed to have been delivered and a week and a half since my first ticket with nothing to show for it except $1000 less dollars in my bank account.

Tip for consumers:
Prepare for the fact that if anything goes wrong with your order their customer service is abysmal.

Products used:
None, they never arrived.

Service
Value
Shipping
Returns
Quality
Thumbnail of user williama989
Maryland
1 review
0 helpful votes
  • Send Message
November 25th, 2020
Verified purchase

Amazing, online reviews don't do this website justice I'm actually so happy I bought from them. It came within about 3 days after I bought the product!

Thumbnail of user aaryng2
Utah
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Never ordered from here before and I was definitely pleased to see my product arrive fast with emails keeping me updated with the status of my package.

Thumbnail of user xavierm72
Virginia
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Box was a little beat up with not much padding or cushion for products inside, slightly concerning, but overall the product arrived safely with what was bought

Thumbnail of user richardp1475
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 15th, 2020
Verified purchase
• Updated review

Quite impressed that they shipped the product the same day I ordered and received it only a couple of days later. Especially this time of year on a few weeks prior to Christmas.

Reason I chose this business:

Price and good reviews about antonline.

Value
Shipping
Quality
First Purchase wit Antonline
December 15th, 2020
Verified purchase
• Previous review

Quite impressed that they shipped the product the same day I ordered and received it only a couple of days later. Especially this time of year on a few weeks prior to Christmas.

Reason I chose this business:

Price and good reviews about antonline.

Value
Shipping
Quality
First-time buyer, I will add a review once I receive...
December 8th, 2020
Verified site experience
• Previous review

First-time buyer, I will add a review once I receive the product.

Reason I chose this business:

Price and good reviews about antonline.

Thumbnail of user justinw924
Michigan
1 review
0 helpful votes
  • Send Message
November 28th, 2022
Verified purchase

First time ordering from this site. (Never even heard of it before this) shipping was super fast and item even arrived a few days early. I'll definitely be buying more stuff from here.

Reason I chose this business:

Only place that had the God of War PS5 controller in stock and at normal price.

Reason I chose this product:

Christmas gift for the wifey.

Quality
Thumbnail of user eliezerm8
New York
1 review
0 helpful votes
  • Send Message
August 7th, 2021

I purchased a GPU Bundle to sell it for profit. The GPU came with its Factory Seal Sliced Open lowering its resale value. I was told it was broken during shipping or that customs may have checked the box for drugs. These were the explanations I was given by Antonline "Customer Service" as to why I was shipped a GPU that not only had damage to the box but had its Factory Seal sliced open. I am 100% convinced that these GPU's are shipped open so that it discourages a return as returning an open item results in a 30% Restock Fee. Also, the GPU Bundles are bundled with a bunch of useless items that are hard to resell at MSRP (like Keyboards, Mice, Power Supplies) as the market is flooded with these items at under cost. At best you will break even buying a GPU bundle if your plan is to sell it but most will lose money. Stay Away from this company and its shady practices!

Tip for consumers:
Only buy from them if you are not reselling the product and have a use for the other items bundled with the product you actually want.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user hasanir
Connecticut
1 review
0 helpful votes
  • Send Message
November 26th, 2020
Verified purchase

I was informed by a streamer of Antonline.com for the possibility of securing the Ps5 & this was when I made sure this information was a legitimate website & it definitely was. "I was able to secure my PlayStation 5 bundle finally"! THANKS!

(The only 1 thing I didn't like about my delivery info from UPS tracking) is that they stated "I would've received my order by 9:00pm eastern time end of day but it arrived 5 hours earlier around 4:05pm".

Thumbnail of user matthewc2011
California
1 review
0 helpful votes
  • Send Message
September 5th, 2023
Verified purchase

I'd never heard of ANTOnline before but I wish I had sooner. I had ordered this controller through Best Buy only for them to cancel my order without even sending me a note. All other places were sold out and 2nd hand places like eBay were charging ridiculous prices. ANTOnline had it for MSRP and shipped it out quickly. I couldn't be happier.

Reason I chose this business:

Read about on Reddit and all commenters had high praise.

Reason I chose this product:

Love the controller and couldn’t find it anywhere else for a good price.

Quality
Thumbnail of user nicolec1228
Massachusetts
1 review
0 helpful votes
  • Send Message
December 21st, 2020
Verified purchase
• Updated review

Awesome! Loved the chance and success of getting a new system when no one really can! Shipping took a little looker due to weather but was still only a week to receive!

Reason I chose this business:

Because antonline uses Twitter to announce product drops

Reason I chose this product:

I want one!

Value
Shipping
Quality
Awesome!
December 14th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Because antonline uses Twitter to announce product drops

Reason I chose this product:

I want one!

Thumbnail of user josephk637
Massachusetts
1 review
1 helpful vote
  • Send Message
June 5th, 2020

I ordered an xbox through the walmart website. After 4 days the tracking information for UPS still hadn't updated. After back and forth converations with UPS, they finally were able to determine that they never received the package from AntOnline. I have called AntOnline 3 times now to get information. Like other posters said, they create a work ticket and all you get is an email. They do not do ANYTHING except send you a generic email that your package has been shipped. Now I am going to have to figure out how to get a refund, which it sounds like will be an absolutely horrible process. DO NOT BUY FROM ANTONLINE!

And shame on Walmart for even allowing them to sell on their site!

Thumbnail of user ericb405
Connecticut
1 review
3 helpful votes
  • Send Message
December 6th, 2018

Was in the market for a good deal on a PS4 after missing out on Black Friday deals. Found the same Spider Man PS4 bundle that everyone was selling for $199 on Black Friday with an extra controller for $249 after using a coupon on Google Express. ANTonline was selling the item through Google Express, so I did some research on them after placing the order and was pretty positive I was going to have a bad experience and maybe never receive the item. To my surprise I got a shipping confirmation the same day and received the item 3 days before it was expected. Everything looks factory sealed and will make a great Christmas gift. I don't know if I just got lucky, but no complaints for me.

Thumbnail of user tyronet27
Maryland
1 review
0 helpful votes
  • Send Message
November 28th, 2020
Verified purchase

Overall, great experience. I look forward to shopping with antonline again. My order was delivered early. Only issue I had was the Spider-Man game didn't work.

Thumbnail of user billyh164
South Carolina
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Item was as described fast delivery. Abd great customer service. I will definitely order from Antonline again. Item arrived on release date and nothing was damaged

Thumbnail of user stevenh1978
Wisconsin
1 review
0 helpful votes
  • Send Message
December 31st, 2022
Verified purchase

The two processor boxes were both damaged they were put in a fedex bag and shipped amd 5800x3d
I can't see any bent pins so I think they didn't get damaged if your going to ship processors put them in a box I think I got lucky but not sure till after christmas

Reason I chose this business:

They have been around for years and the price was good

Reason I chose this product:

Great product and good price

Quality
Thumbnail of user kazuo
New York
1 review
0 helpful votes
  • Send Message
November 30th, 2020
Verified purchase

ANTONLINE is a fantastic store! I am now a life time customer! Products were well packed and shipped fast. Great customer service! Will definitely buy again!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

How do I know I can trust these reviews about ANTOnline?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ANTOnline?