ANTOnline

Incredibly rude, unprofessional, unhelpful support staff. Called company 3x for an update on my order and have received no response at all. Strongly recommend avoiding this company at all costs.

I never received my order. I tried email and got no response. Then tried calling and they told me I needed to email. So I emailed again and still no response. It's been weeks.

Everything was as ordered and in good condition upon delivery. However, I wish ANT were transparent with having to sign for the delivery and restrictions on shipments. I get it - high value product needs a signature, but they ship items locked down like it's Fort Knox. UPS and myself couldn't make any changes to the delivery due to shipper restrictions. I called customer service and requested to change delivery to hold at UPS terminal, as like most, I work during the week. Customer "SERVICE" would not do it and offered no help as to a resolution to get the delivery another way. I was out of luck. If I missed three delivery attempts it was to automatically return to shipper and refund would eventually process. I luckily talked to some folks with common sense and picked my shipment up myself at the local hub - only because I beat the delivery driver back on the third day. If I'm spending hundreds of dollars I feel you'd be a bit more accommodating with getting the delivery to the customer.

No accommodation to hold parcel at local UPS hub.

So far everything is in perfect condition. Have not opened the actual PlayStation but the stuff that came in bundle was in great condition. Shipping was fast and nothing looks damaged as of now.

I've heard a lot of people have had problems in the past with this seller but I had no problems at all ordering or with shipment, would buy from antonline again in the future

I ordered a Lenovo laptop form that company and in the last 20 years I have dealt with tech merchants that was hands down the worse experience. Here is a list of failings:
1. Their paypal interface is defective as a consequence the full address is not copied over properly during PayPal checkout and requires a call to support.
2. They use "UPS Mail innovations" which is frankly rubbish at delivering.
3. The tracking number they send back has no information, and the their (UPS MI) website reads: "If 48 hours after shipping there is no information contact the merchant". Yeah good luck getting a response from the merchant.
4. An most important FALSE ADVERTISING. They list the product on their website as having an RJ-45 which in that model requires an external dongle. Do you think they included it? Do you think that after 3 calls they acknowledged their mistake? Do you think they even responded? All they are ever doing while answering the phone is "send an email to support" which is supposed to get back to you within 1-2 business days. So far they haven't responded 5 days after the first call. DO NOT USE THAT MERCHANT EVER.

I have not received my order but they did charge me. I have called and emailed, they say someone will contact you in 1-2 business days. After 4 weeks, I'm still waiting for someone to contact me.

I ordered a computer from them on 7/24/13. For 5 days the site said it was in the warehouse awaiting shipment. I called on 7/29 to check the status and was told they didn't know when it would ship but they would open a support ticket and I should hear back within 48 hours. On 7/31 I called back and they still didn't know. So I cancelled the order. On 8/6 I received an email with shipping information. Only the label was created at this point. (by this time I purchased one elsewhere). I tried calling them but got voicemail and then it disconnected me. I tried emailing them to tell them I had cancelled the order and not to ship it. Never heard back. Today (8/7) I received delivery notification that it would be here tomorrow. I emailed them that I would refuse the shipment since I had cancelled the order. This is what they finally emailed me back

"Refused shipments are treated as buyers remorse returns. Shipping charges both ways are deducted for refund as is a 15% restock charge"

The original order was supposed to ship within 2 days, NOT 2 weeks of the order. My credit card company will take care of it for me.

There invoice never stated anything about the shipping both ways, it did state that there would be a 15% restocking fee, however, they did not ship within their own time parameters so I will get my money back.

In all my years of online purchasing, this is the worst customer service and company I have ever dealt with.

DON'T BUY FROM THEM

Seemed to be fine got my ps5 and 2 games and a extra controller only thing I didn't find good was the outer packaging had a little damage but nothing to the console itself

My transaction was one of the best this round of new gen. The big retailer sites had no elasticity (for the cloud nerds) on order load. These guys had it together.

Much Appreciated :)

Amazing! Great overall experience fast shipping and the console is amazing as well. Trustworthy, responsible, excellent, great great great great great great

Ordered some extremely expensive QL120 fans, 6 of them. Sent to HAWAII instead of AUSTRALIA! No response from their email and no solution for the hundreds of dollars I've had to spend that had left me empty handed.

Got my ps5 a week after launch. Was very excited just wish UPS did treat my package like crap. My system had a couple rough marks on it but it works fine so far.

Great experience, fast shipping! Couldn't get a series x console anywhere and ANTOnline came through. Ordered it on Monday and received it by Thursday.

Wish I could have had it on release day, but I understand that they were not able to send them out until release day. Other than that, experience was great!

Like many, I was reluctant to order from a retailer I had never used before. However, Antonline exceeded my expectations and delivered my order on time!

Made the ordering experience for Xbox pretty easy. Got my order on release day as well with no trouble. Great experience for a limited stock item like the new Xbox

I thought this would be easy. They have top fix this return issue. I would give them a great review... but I'm still waiting on a response for two weeks.

My Xbox series X came within a few days of my order. I was emailed the order information along with the tracking to track my package. Great product. Fast Delivery

I had a special request associated with my order after placed. I received a response within an hour which addressed my needs. Great company to deal with on electronics purchases.

UPS softly knocked at my door and I missed them. Had to get someone to help with delivery the next day. Wish the shipper would allow for delivery to CVS.

I ordered a laptop from antonline through google express. When I found a defect with the laptop screen, I called the customer service and returned it and ordered another one per their recommendation.

When I returned the defective one back to them, they refused to accept it falsely accusing me of removing the hard-drive. I have no idea how they determined that the hard drive was removed. When I got it back from them, I can see that its intact and is working in perfect condition except for the screen defect I returned it for. I called them and emailed them multiple times asking them for proof of their claim. I also told them that I can prove that its in the same condition I received it. But I am not able to get any response from them except for the one response saying that I removed the hard drive. And the funny thing is that this model doesn't even have a traditional hard-drive. It has an ssd and they keep saying I removed a hard drive without giving any proof to back up their claim.

So in a nutshell, if you run into any issues and have to return an item, they will find excuses to refuse it and not respond to any of your requests. I would never buy anything from this merchant again.

I'd like to say thank you to ANTonline for helping me secure my PS5! Incredibly fast shipping, got it within 3 days of ordering! Couldn't be happier with the experience!