• ANTOnline

ANTOnline

Corporate Values

Overview

ANTOnline has a rating of 4.3 stars from 3,468 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ANTOnline most frequently mention xbox series, great experience, and launch day. ANTOnline ranks 2nd among Computer sites.

  • Service
    247
  • Value
    387
  • Shipping
    384
  • Quality
    827

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 67.7%
Positive
21
Neutral
2
Negative
8

Instant Feedback

6,947 reviews

115
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How would you rate ANTOnline?
Business's Favorite Review

“Professional, Communicative, and FAST!”

Michael L.
12/14/20

One of the best most stress-free online ordering experiences this holiday season. Order was smooth going through, no website crashes or issues checking out. Multiple communications via e-mail detailing where antonline was at during the process of getting my items to me. 2 Hours later the order shipped, and 2 days later I received the item.

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Top Positive Review

“Great company. Fast shipping. Great communication.”

Kyle B.
4/11/21

Bought an Xbox Series X bundle from them. Checkout was fast and easy. They send multiple email updates on my order and gives updates on when they have shipped your item, and when you have received your item. Xbox got here in 2 days, and the package was fully sealed and in good condition. I'm enjoying my Xbox Series X and if you're unsure about this company, don't be. I highly recommend them. Very easy, worry free, and fast.

Reviews (3,468)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (279) checkout process (59) release day (49) release date (48) couple days (19) credit card (87)
Thumbnail of user leopoldor16
New York
1 review
0 helpful votes
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January 5th, 2022
Verified purchase
• Updated review

From buying to shipping made easy, only issue was the product, mishandled the product Had dents and puncture in the box. Not the shipping box but the box that the product comes in.

Quality
U guys are awesome
November 29th, 2021
Verified site experience
• Previous review
Thumbnail of user leonardt60
California
1 review
1 helpful vote
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September 29th, 2020

Absolutely the absolutely worst company you can do business with... Do NOT buy from them.
AFTER SEVER EMAILS AND PHONE CALLS THAT GO NOWHERE, IGIVE UP... I AM GOING TO HAVE TO SUE THEM IN SMALL CLAIMS COURT OR HOPEFULLY FIND A CLASS ACTION LAWYER TO REALLY TEACH THEM A LESSON... DO NOT BE A FOOL AND BUY FROM THEM OR YOU WILL BE THE FOOL...

Tip for consumers:
do not buy from them is the safest way to not get screwed!

Products used:
MODEL # gf63thin9scx-005 Laptop

Service
Value
Shipping
Returns
Quality
Thumbnail of user brians2995
Connecticut
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Tried for two years to buy a PS5 then got a tweet notification saying bundles were available on Antonline… loaded up the website and without issue got one into my cart and purchased.

Reason I chose this business:

I saw a tweet saying there was PS5 bundles available

Reason I chose this product:

I’m a gamer.

Quality
Thumbnail of user braxtonm7
Texas
1 review
0 helpful votes
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June 29th, 2022
Verified purchase

My experience was great I cannot complain about the product and the overall experience. I got my order in a timely fashion and all of my products were in order and in my shipment.

Reason I chose this business:

It had the product I wanted

Reason I chose this product:

I wanted the system

Quality
Thumbnail of user brandons503
Oregon
1 review
0 helpful votes
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December 27th, 2020
Verified purchase

I can't find my code for minecraft and xbox live. I need to insert 50 words. Where is my code? Where is my code? Where is my code? Where is my code? Where is my code? Where is my code?

Thumbnail of user markr1607
Alabama
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

The entire experience with ANTOnline was absolutely flawless. Received my PS5 bundle order without any issues or problems. Communication with the company was also top notch.

Thumbnail of user jordanm296
Tennessee
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Saw a lot of bad reviews for ant and I'm not saying they are not true or they are but I got my ps5 on Saturday and it came out on Thursday so definitely was EXCITED nothing was wrong with it and everything was there

Thumbnail of user marcoj53
Florida
1 review
0 helpful votes
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December 6th, 2021
Verified purchase

Super glad to get thru the whole buying process. Didn't know who I was dealing with because of being referred over but everything worked as described.

Reason I chose this product:

I’m an Xbox fan.

Quality
Thumbnail of user jessicat619
North Carolina
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Was skeptical based on reviews but company is legit, order came as described and arrived promptly, customer service answered all questions, however rep could have been friendlier

Thumbnail of user leonardoz4
California
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

I'm satisfied with the whole process from purchase to delivery. I gave 4 stars because my xbox remote package was damaged. But otherwise this vendor is legit.

Thumbnail of user nickr724
Pennsylvania
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Absolutely amazing experience. Order shipped within a couple hours of me ordering and arrived in just only two days. Definitely would recommend shopping with Antonline.

Thumbnail of user jasmines187
New York
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Got my item about 6 days after launch. For some reason ups didn't deliver over the weekend so had a longer wait. Works perfect. No issues with delivery.

Thumbnail of user samanthab930
Illinois
1 review
0 helpful votes
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June 27th, 2022
Verified purchase

Fast shipping. Amazing customer service. Package was protected. Can't say enough about these guys. They also have really great deals on the newest of items.

Reason I chose this business:

I have been trying to get a PS5, and they had the most stock available and easiest check out process. They also are a very reputable company.

Reason I chose this product:

For my birthday, my boyfriend took me to Berlin, so I thought I'd surprise him with a PS5.

Quality
Thumbnail of user donnal1117
Maryland
1 review
0 helpful votes
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July 5th, 2021

I bought a Chrome book from Walmart.com. And Walmart got it from ANTONLINE. Twice while using it, it shut itself down and would not let me back in via my password. I took it to a computer repair shop and the technician also could not get me back in so it is completely usesless. ANTONLINE IS REFUSING TO LET ME RETURN IT AND GET MY MONEY BACK. I HAD IT EXACTLY 21 DAYS BEFORE IT STOPPED WORKING. THAT IS CALLING STEALING. THIS COMPANY IS NOTHING BUT A GIANT THIEF

Products used:
I bought an HP Chromebook. It only functioned for 21 days and they will not let me return it and get my money back.

Service
Value
Returns
Quality
Thumbnail of user marcs338
New York
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Fast and convenient shipping and order process for my preorder but the process need to be updated that u don't get bill until you get the items or it ship for pre orders

Thumbnail of user seant201
North Carolina
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

The process to get my PS5 was quick and seamless. I loved everything about it. I received my PS5 a day before launch. I will definitely order from them again in the future

Thumbnail of user chrisj81
Alabama
26 reviews
90 helpful votes
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August 16th, 2015

If I was givin the option of 25% off from antonline, or to add 25% and buy from a different website- I would gladly pay 25% more. If you call customer service, the person answer will just tell you to "email customer service" because there is nothing he can do. Why have a support line if you cannot actually, well, support anybody? Ludicrous.
Antonline loves to file claims with Ups for damaged goods. I bought computer supplies from them. The box was in great condition, but some of the contents were missing. Ant filed a damaged goods claim with ups. How is it ups' fault they shipped it without all parts of the order? Sad thing is that ups paid their claim (and we wonder why shipping rates go up. If something goes wrong with an Antonline order- which presumably happens a lot due to these reviews- they just charge the shipper) to top it off the had the audacity to try to charge me 15% to return there products (both the ones I got and the ones I didnt.) The restocking fee is how they make there money. This happened within the span of 20 days. I suppose they were trying to hit 30 days so they could say the didn't have to let you return in because you we're past the 30 day return period.

In conclusion:
Customer support is a joke.
The file false damage claims with ups
They commit fraud
Nothing is ever antonlines fault
Waste time and money

Setting your money on fire would be a more worthy investment than giving it to these frauds. Avoid antonline like the plague- I didn't, and I regret it.

Thumbnail of user steven577
Connecticut
2 reviews
2 helpful votes
  • Send Message
November 13th, 2021
Verified purchase

Stay Away! Antonline ripped me off big time. This might be illegal and I know for sure it is unethical!

I ordered a laptop from them through Newegg and was not given a shipping option. When I got a tracking number I saw that it was going to require a signature but I am at work during the day so I wouldn't be there to sign for it. I contacted UPS and Newegg and they both told me that I would have to work with Antonline to get the package.

I contacted Antonline and asked them to either change the address to my work address or leave it at a UPS location so I could pick it up. The rep told me that they couldn't (or wouldn't) change it even though UPS told me that only the sending party had the authority to change a shipment. I went back and forth with all parties several times and eventually the Antonline rep told me to just let it get returned and then order it again to a new address. Because I wasn't home to sign for the package, it automatically got returned they charged me $110 as a restock fee even though their restock policy is that you would get charged if you "refused" a package. Which I didn't! I wanted the package but the Antonline rep purposefully told me they wouldn't change the shipping address so it would get returned.

I've contacted them numerous times and no one ever back to me. Newegg never helped either. This is unethical at the very least and possibly illegal! They basically shipped a package so no one could receive it and then refused to help so they could collect $110 from me for nothing. Please spare yourself the pain!

Tip for consumers:
Stay Away!

Products used:
None

Thumbnail of user stevenh1008
Texas
1 review
0 helpful votes
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November 23rd, 2020
Verified purchase

Wasn't sure i had made the right decision after reading reviews but I had no issues whatsoever! I was even updated on the status of my order through out!

Thumbnail of user joshuaj234
Ohio
1 review
0 helpful votes
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December 24th, 2020
Verified purchase

Box arrived a day late and in poor condition but the merchandise was unharmed. Happy i had the opportunity to order the PS5 but could've been a smoother experience

Thumbnail of user deniseb75
Nevada
1 review
0 helpful votes
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April 28th, 2016

BEWARE! Do not buy from these people. If you need to return, because it is faulty, they will only refund you 2/3 of your money. It has taken me over a month to recoop, finally the credit card company satisfied the remaining... It is the return of a product. You get a defective product and you have to pay a restocking fee! This is SO WRONG! IT IS FRICKEN DEFECTIVE! I can understand if you decided not to get it, but if it is broken you SHOULD NOT BE PAYING a restocking fee. I don't believe they will change as long as they are getting away with it. BEWARE OF ANYONE SELLING WITH NO PHONE NUMBER TO CONTACT. Lesson learned! GO THROUGH YOUR CREDIT CARD COMPANY TO recoop. NOT WORTH THE PRICE!

Thumbnail of user deborahb33
Wyoming
1 review
3 helpful votes
  • Send Message
August 4th, 2015

I have had the single worst experience as a consumer with this company. I have been trying to return $1600 worth of brand new product (wrong) since 1 week after receiving it. They have "lost", "canceled", "ignored" my online RMA request now for 20 days and are now telling me it's too late. I will take this as far as I have to out of principle - I have filed grievance with Amazon, American Express, the BBB and will take it to a personal attorney next.

DO NOT SHOP WITH THIS FRAUDULENT COMPANY. They should be shut down.

Thumbnail of user ryans900
Wisconsin
1 review
0 helpful votes
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November 25th, 2020
Verified purchase

Simple and easy. No account to sign into. No saved payment options. It was simple. Got my PS5 before antonline became the most reliable place to get a ps5 on the internet.

Thumbnail of user carolh2301
Washington
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

The product you are adverising is not what you are fulfilling. In fact I am going to file a complaint with the better business bureau and the FTC for fraudulent business practices.

Your customer service representatives are unfamiliar with your product line and cannot even answer the most basic questions concerning a product.

Reason I chose this business:

I never will again!

Service
Quality
Thumbnail of user bryanw240
Arizona
1 review
0 helpful votes
  • Send Message
November 23rd, 2020
Verified purchase

Great experience, I was worried about the lower reviews but it seemed those were about refurbished items and returns. I was able to procure a PS5 thanks to Antonline just a day after day one.

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From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!

Business Highlights

  • Free Shipping
  • Concealed Packaging

Company Representative

Thumbnail of user nancyc162
Support R.
Typically does not respond to reviews

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