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Anytime Mailbox has a rating of 1.7 stars from 35 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Anytime Mailbox most frequently mention customer service problems. Anytime Mailbox ranks 174th among Email sites.
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Going on our third year with Anytime and after the initial clusterfuk they contacted me and worked things out. Since then they've done everything I asked and expected.
Title: Unreliable and Unprofessional Service: Anytime Mailbox Review I recently signed up for a mailbox service with Anytime Mailbox, hoping for a convenient and efficient way to manage my mail. Unfortunately, my experience with this company has been nothing short of a nightmare. From repeated document losses to unending excuses and delays, Anytime Mailbox has proven to be a provider of poor and unprofessional service. One of the most frustrating aspects of my experience with Anytime Mailbox has been the repeated loss of my documents. Despite providing them with my important paperwork on multiple occasions, their system managed to delete it each time. This not only caused me immense stress and inconvenience but also raised serious concerns about the security and reliability of their services. Furthermore, after paying for a year of service, I expected my mailbox to be up and running smoothly without any hitches. However, more than a month has passed since my payment, and my mailbox is still not operational. The excuses provided by Anytime Mailbox for this delay have been vague and unsatisfactory, leaving me feeling frustrated and betrayed as a customer. Overall, my experience with Anytime Mailbox has been nothing short of disappointing. Their incompetence, lack of professionalism, and disregard for customer satisfaction have made me regret ever choosing their services. I would strongly advise anyone considering using Anytime Mailbox to think twice and explore more reliable and trustworthy alternatives for their mailbox needs.
I opened an account with Anytime Mailbox on August 12 (Friday) and submitted notarized form the same day, I received an email on August 16 (Tuesday) that the location I selected will no longer be in service in 2 days on August 18 (Thursday). In the meantime, they approved my form and notified me that my mailbox is ready on August 17. A few hours later, they confirmed that the location is closing and I need to select a different location. I already opened and LLC and gave this as my mailing address... Totally unacceptable. Customer service was never responding to my emails and the lady the phone didn't know anything and finally she reached out with incorrect information (told me the mailbox is ready, while in fact it was closing tomorrow). I used Anytime Mailbox in the past with good results for a short time. Due to terrible lack or organization and no customer service when you need it, I highly do not recommend. It's been a week and still they did not solve this for me but of course kept the money.
Tip for consumers:
Don't recommend
Products used:
Mailbox
Absolutely wonderful service! My mail is scanned quickly and to whoever I spoke with today, thank you! You have awesome customer service, through, and always quick to scan my mail.
Thank you
I paid for 8 months without using any service, last May I asked them to print 3 PDFs and send them, just that (first contact), and they always had a problem that did not allow them to send, while they charged me for 'storage' for an empty envelope of which they uploaded a photo in my account (dashboard), and their answers were really PATETIC.
In one minute with Photoshop I corrected a problem that did not allow them to print and send for A MONTH AND A HALF, and then they started a series of EXTREMELY VIOLENT, SUPERB, IRONIC emails, calling me ''sick'', ''idol'', etc and REMOVED ME as a customer.
I have the images of those emails and will publish them where possible and on my YouTube channel explaining all this.
I will also report this to the corresponding State, it is a great abuse against a simple client.
Obviously Anytime Mailbox never sent me those printed pages, and they didn't refund me anything either.
They are SCAMMERS.
Tip for consumers:
NEVER EVER hire this company, you will lose your money, your time and your patience, you will be very angry every time you see their emails arrive at your mailbox and they treat you so badly.
There are many other companies that offer these services and they are serious.
Products used:
I was never able to use any of their services, when I tried they got very violent and removed me as a client.
Worst experience lost all my mail for 2 weeks customer service is clueless and rude. No help what so ever. Missed a payment and now it's on my credit report. DONT WASTE YOUR TIME.
I signed up for Anytime Mailbox, but I did not complete the steps needed to actually USE the service (getting things notarized, etc.) I got no reminder email saying "You need to finish the steps," or "Your receipt for this month." Nothing. Every other online service I use (Canva, Flodesk, etc.) sends me an email every month saying I have been charged. I thought because I had not completed the signup process that I would not be charged for the service, and I never received a billing email from them. Actually, they just don't remind you. They do not have the decency to say "Hi there, you didn't finish you registration process, but we're still charging you. Do you want this service?"
Years ago, I signed up for a service I never used (on accident), and after months of non-use, I realized the error and they refunded me the money. AnytimeMailbox literally does not care. I would not recommend them.
I will say the customer service employee was nice-- I know she was doing her job, and we had a polite conversation. I feel bad she has to work for this company.
On Oct 7th requested a mailbox. Went through live notary and application process. Provided images of passport, showed the driving license and a couple other bills to ensure the identity. Received an email that it will take 3 business day until my mailbox becomes functional. I paid $25 for notary and $10 for the first month and then left town. On Oct 17th while traveling I realized no mail has been received and there is a pending task to finish which was related to the fact that someone else had disapproved the document after notary was done! Are you serious?!
I called and called and called and stuck on "our agents are busy" message. I even started talking to chat bot and he failed me saying he is too busy assisting other customers! Lol
After several attempts, I could talk to an agent. She explained that an image of driving license is needed. I uploaded the image of my driving license. Then she said I need to go through another live notary session... puffffff I said ok. Then she complained the image of my driving license is blurry (it was not)!
How one can run a business like this?! So slopy and complicated at the same time. It is just a temporary mailbox and pls dnt make an excuse that "we need to ensure your identity" because no it is not about confirming identity but just an inefficient and broken system.
I requested to cancel the service that I paid but never received but I have lost a few hours of work and 10 days of returned mails plus $25. Do not waste your time with anytime mailbox.
Didn't provide the services advertised, and hard to reach when I need to close the account. Too understaffed to answer the phones.
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