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AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 16th among Moving Service sites.
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Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
Easy, stress-free, pleasant experience with AnyVan. Communication was excellent and process of pick-up and delivery could not have been smoother. Would recommend highly.
Date of experience: December 8, 2017
Hired a van to help move some furniture. Driver was very friendly and helpful. He really took good care of my belongings. Price was really reasonable too. Would definitely recommend. Thanks Anyvan!
Date of experience: January 21, 2018
Vehicle transport booked but on finding full vehicle details transport company said cost would be increased which made job unviable. We mutually agreed to cancel. Anyvan would not refund a penny, kept referring me to their T&C's so kept the £450 deposit, DO NOT USE THESE PEOPLE, no reasoning with them when things don't work out.
Date of experience: September 24, 2018
Fantastic crew - very punctual, good communication, very helpful, polite, efficient, highly recommended to anyone that needs assistance with moving.
Bob & Vicki Rogers
Date of experience: May 1, 2017
Informative about time of arrival. Prompt, helpful and courteous. They were careful with my goods. If I need to move goods in the future, Anyvan will be my first call.
Date of experience: January 30, 2018
I was getting stupid quotes around £700 plus to collect a project car i'd brought, anyvan sorted me out a price of just £240, will be using again and again
Date of experience: April 19, 2018
AVOID!
My mum paid £2700, for what? NOTHING! Travelling 500 miles north, turns up in a much smaller van then paid for, a FULL list was sent so they knew EXACTLY what they were taking. Left half of the items behind, demanded another £700 out of her to then get these items ( they didn't even turn up for them)!
Don't speak a word of English! VERY RUDE! Oh and to top it off STILL waiting for our first load of stuff to arrive!
SEE YOU IN COURT SCAM ARTISTS!
Tip for consumers:
AVOID!!!!!!!
My mum paid £2700, for what? NOTHING! travelling 500 miles north, turns up in a much smaller van then paid for, a FULL list was sent so they knew EXACTLY what they were taking. Left half of the items behind, demanded another £700 out of her to then get these items ( they didn't even turn up for them)!
Don't speak a word of English! VERY RUDE! Oh and to top it off STILL waiting for our first load of stuff to arrive!
SEE YOU IN COURT SCAM ARTISTS!!!!!!!
Products used:
AVOID!!!!!!!
My mum paid £2700, for what? NOTHING! travelling 500 miles north, turns up in a much smaller van then paid for, a FULL list was sent so they knew EXACTLY what they were taking. Left half of the items behind, demanded another £700 out of her to then get these items ( they didn't even turn up for them)!
Don't speak a word of English! VERY RUDE! Oh and to top it off STILL waiting for our first load of stuff to arrive!
SEE YOU IN COURT SCAM ARTISTS!!!!!!!
Date of experience: March 1, 2022
Huge mistake going with this company. I was expecting the driver to deliver my items that same day (van was loaded by 11.30am) however, I found out on the day he was thinking about driving the next morning because he had 4 hours sleep in days.
What transpired was that overnight, they transferred all of my items to another van & a different driver delivered the next day. I did not know about this nor agree to it & strangely, it's a breach of their own T&C's which state you have to be present when they load / unload items etc because obviously the guys are more careful if you're there!
Items were put into a storage unit & I've since discovered that they have completely broken the electrical function of my electric reclining sofas & cracked the corner of a TV.
Any van have said that because it's beyond the 7 day window, they are not interested in investigating this even though I explained it went into a storage unit and came out 2 weeks later. The damage will cost me hundreds & not to mention the additional van I had to hire to take the rest of my stuff as they sent a smaller van to the job which could not fit everything.
I am now pursuing this matter via the legal route and advise anyone to stay away from this company. Book directly with the van driver so you know who you're getting & what type of service!
Tip for consumers:
Stay away from Any van - book direct with the van driver
Date of experience: November 15, 2022
Smashed my motorcycle to pieces causing 4000 quid of damage not even a refund offered. Also it seems if you have something moved by anyvan you are not insured
Date of experience: July 10, 2017
I would recommend avoiding using this company at all costs. Firstly an item was damaged in transit, and then there was an attempt to blame me. That evening I called the customer helpline only to be given a series of half-baked answers before calling back and waiting on hold for 21 minutes before hanging up. When the item was delivered the following day, repairs had been made to the damaged glass of the framed picture, but with a chunk missing from the picture frame. Coincidentally this was not mentioned to me by AnyVan, and only came to light when my client told me and had to fork out £70 to replace the frame. My subsequent efforts to get this matter resolved has simply been met by vague responses that somehow dispute the validity of my complaint, and delaying tactics. I have sent copies of invoices and offered to send emails from my client, yet from start to finish AnyVan have tried to swerve away from any concept of responsibility. It's been extremely embarrassing and unprofessional. The problems all stem from their cavalier approach to firstly looking after the item in transit, and then trying to wash their hands of making it right. I'm out of pocket due to their sloppiness and will recommend advising people to avoid using AnyVan at all costs.
Date of experience: September 14, 2017
Good value - different times had different prices do we could choose the best balance of cost and time. Driver very positive and easy the work with. Found on Google but will definitely use in future.
Date of experience: December 23, 2017
Two men turned up on time , were very helpful and efficient. No complaints about three flights of stairs !
Went out of their way to return an item which was removed by our mistake.
Very helpful.
Date of experience: March 11, 2018
Fast, efficient collection and delivery and very fair price. Friendly and careful movers. Could have communicated dates better - needed to be checked. But would certainly use them again.
Date of experience: December 8, 2016
Very professional service. In touch all the way would definitely use them again. Telephoned when about to deliver helped with the items and the drop of other end
Date of experience: January 6, 2018
After having a complete disaster with Shipley I was so pleased with the service from Anyvan. Will recommend and use again if I ever need to move anything
Date of experience: February 8, 2018
Despite the snow the driver turned up on time. He was excellently prepared and unloaded my bike expertly. I will definitely use AnyVan again if the occasion arises.
Date of experience: March 22, 2018
Absolute shambles, messed up my job twice. I lost my customer. Anyvan are refusing to compensate. AVOID them - they only want your money, their customer care is the worst I have ever had.
Date of experience: November 7, 2018
Great service. Not used any van before but needed urgent job and they came up with the goods with no issues. Great price so definitely value for money and top notch communication throughout.
Date of experience: January 6, 2018
Very professional in every area. I would have no hesitation in using 'Any Van' again or recommending them. Every member of staff we dealt with were great.
Date of experience: March 16, 2018
Have used this company twice in the last 3 weeks. Good service, very good communications from the drivers and a can do attitude. Very careful with my goods will use them when needed.
Date of experience: April 13, 2022
These guys where good, kept me and my mate upto date every bit of the way. Really friendly and professional service. Definitely would use again and recommend.
Tip for consumers:
Look for the best delivery deal for you.
Products used:
Anyvan
Date of experience: April 15, 2022
Amazing service! I booked my furniture removals and got a great price for the same week. Really friendly delivery driver and kept me updated the whole journey!
Date of experience: April 15, 2022
Thank you so much to Phil and Pete, for such a fantastic service. Lovely guys who were willing to help with anything, made the whole process of moving so much less stressful.
Date of experience: May 23, 2022
The men arrived bang on time and worked very hard but carefully with a heavy washer dryer. The pick-up and delivery was very well done. To be recommended.
Products used:
Removal
Date of experience: March 1, 2022
We received excellent service from the staff at AnyVan. They went above and beyond to help us out and I would happily recommend them to friends and family.
Date of experience: June 15, 2022
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
