AnyVan

Bed was picked up from Maidenhead as planned; delivered to Corbridge as planned. The driver was friendly and helpful. What else can you ask for in a delivery?

These guys did a brilliant job picking up some chairs for me. They were courteous, kept me informed and were careful with my goods. Great value for money.

Cannot fault the service I received from beginning to end. All employees were really helpful and friendly and I was astounded at how smoothly the whole process ran

DO NOT USE THIS COMPANY. We are appalled. We sold a table and chairs and the buyer used AnyVan to collect. One of the men knocked a chunk of plaster out of our wall, then they jumped in their van and drove off. We took photos and contacted AnyVan immediately. Several weeks on and having to chase them constantly, they are refusing to do anything about it. Apparently the drivers are not their responsibility, the drivers in this case are denying they did the damage and AnyVan are refusing to help. BE AWARE if you have any problems, AnyVan are saying they are not responsible for the couriers they contracxt to do the work.

Booked to move a 4 bed house to a 4 bed house listed the inventory when I discovered I had missed some items off we even booked a small personal transit to take our personal belongings. Anyvan quoted 750 which was compatible with other companies got some good reviews so booked them. Horror started when the day came and a transit van turned up gent advised he was paid 320 to move us, no way was the van ever going to be big enough. I called and basically back up against a wall they could not guarantee another van if they released the job so we had no choice. In absolute disgust I escalated this and another transit van was sent but only until I had gone as far up the chain as possible. The day was a disaster our poor buyers couldn't get into our home, myself and my husband had to do two trips in the van we hired and whilst they sent a second van to help it was a little too late considering the service they provided and the impact they had on everyone. Avoid at all cost moving house is stressful enough without this company making matters worse and impacting two families for a day. No complaints process on their website either.

Team of three worked their socks off to get our house moved, did a great job turned up on time and worked till late to get the job done, thanks you guys

Booked a morning collection of a motorbike but driver arrived before store opened, then cancelled my collection.
Would have cost £84 to reschedule, but missed out resale of bike.
No refund given

We have had a truly awful experience with Anyvan. We were unable to travel due to COVID restrictions and so contacted Anyvan to collect all items from my recently deceased Aunties house and deliver them to us. Our original communication/booking went well, we booked boxes/packaging, listed all items and gave a detailed explanations of what we required - this was detailed in an email to ourselves, agreed and paid for. On the day, we received a phone call from the drivers who had arrived at the house without any boxes/packaging and no idea at all of what they were required to do. My husband spent most of the day on the phone to them trying to explain all that was detailed in the original booking. At the end of the day, we received an automatic call saying that there were extra's added and if we didn't pay the extra £200+ then things may be left! We paid the extra as we were so worried about not having everything brought to us. When the van arrived the next day, my aunties belongings had been thrown in, there was a broken picture, the boxes were packed upside down and there were a number of items missing. We have had numerous emails conversations and telephone conversations with the company requesting the additional £200+ back partly as compensation and partly because we should never have been charged it in the first place. The company have passed us around, fobbed us off and continually twisted events and changed information. Do not use this company!

If you are indifferent to agreed pick-up times, happy to deal with a rude driver, and content not to be able to reach Any Van Customer services, then this is surely the company for you. My courier service had to be achieved on a certain day, but it was clear that the driver had taken on too much previously and would not arrive until the early hours of the following day. This was not convenient for the lady from whom the item was to be collected (ill, a cancer victim, about to go on holiday the next day). So my object for collection, bought and paid for on eBay, will probably now be written off. DO NOT CONSIDER FOR A MOMENT USING THSE PEOPLE

Excellent Service all through the move. Carefully Handlers all the items, no damage, all in order. On Time arrival and job completed in a professional way

I have used AnyVan twice now and on both occasions they arrived when they said they would and were very helpful and professional. The tracking link is very useful on the day of collection/delivery.

They charge you a fortune to list your job on there site then only pay there drivers less than 50% of the booking. Whilst the drivers pay for everything themselves. Unhappy drivers = unhappy service

Affordable rates, friendly driver, and friendly booking team.

I had to book a stop on the way to my destination for some of the things to be dropped off and it was no problem whatsoever.

First time user and was delighted, on time collection and delivery, careful, clean and personable. Would definitely use again. Well done keep up the good work. Frank

Simply organised with helpful responses with a most professional company. Most certainly will recommend. Great value. Politeness today can sometimes be in short supply... not with AnyVan.

Very easy to use. Service from start to finish was amazing, they kept us up to date on delivery and the delivery people were very polite and courteous.

No one turned up for my move. Anyvan refuse the refund and now they constantly try to take money from my bank account. I've contacted my bank to block them from doing this. Avoid them at all costs!

Would recommend. Good communication and basic insurance as standard was reassuring. Be organised and know the weight and volume of what you want to move and it will be hassle free.

Excellent service carried out by extremely polite, efficient and friendly caring personnel.

We shall be requiring the piano to be moved again soon and will certainly come back to AnyVan again.

Received really terrible service, even as a first-time customer. My delivery item was made two days late at great inconvenience to myself and the seller involved. Communication was poor throughout - the driver only called to say he wouldn't be arriving on both days at the time delivery was due. When contacting customer services for help, I was met with an aggressive and accusatory member of staff who positioned that I was just angling for a refund, and went on to state it would be taken from the driver themself. They told me I was 'wrong' to feel uncomfortable about them contacting the driver directly to complain about the situation, even though I explained it would pit me as the customer against the contractor before the job is done. Made to feel guilty for trying to seek help for a service which simply didn't deliver on its promise, as it was sold to me (for a heft price, no less).

All in all, inept and callous business operation which simply didn't deliver on the service as it was sold to me. Offered an arbitrary £15 off which did little to cover the inconvenience and displeasure of using the service. My main learning: it's cheaper and less hassle to just hire a van and do it yourself.

DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
CHECK OUT REVIEWS ON THEIR OWN SITE,
Awful, blackmail, double charge, threatening behaviour. Say will call back and don't. Double charges. Office and removal men work to different things and say put stuff on and haven't

No email address for complaints.
Trading standards will get the email instead.
Poor customer service, never answers the phone promptly either,

Booked in advance paying for specific time slot we needed. End of time slot approaches and no driver. We call driver. He says he is not coming until later and is, in our opinion, rude and unpleasant and unhelpful, and not someone we would want to trust with our stuff or feel comfortable with. We call customer service. Rep seemingly accidentally disconnects us but then phones back. She said driver cannot come as scheduled. She said she will refund us and phone us back to confirm refund completed. She never phones back. Then later we get a text saying driver on way? It was too late and we do not feel comfortable with this driver regardless. We phone back and with rep it is as if job is still on, no refund. More wasting of our time. After we explain this is not on, again, he says he will refund us in full and we will get an email confirming, although will take time before refund shows in our account. What an unpleasant, unprofessional, massive waste of time. I also now feel extremely uncomfortable that the driver has our address. Will never, ever, ever use this company again. AVOID. DON'T DO IT.

Very quick service and professional! Very happy about it. Strongly recommended! They were prompt to reply, on time to collect items and on time to deliver.