AnyVan

Left a genuine review about a terrible courier on Anyvan via trustpilot, and 2 hours later it was flagged by Anyvan. The review was removed, the system is rigged. Awful company.

Customer service was very helpful to speak to, our driver was great and kept us informed along his journey. It was a good service for next day delivery for large items.

We have made use of anyvan twice in a short span of time and they have been amazing. They price the best and they keep you up to date about pick ups and delivery. They were tidy and quick.

Easy to book. Very reasonable price. Polite and careful staff. Excellent service. I would not hesitate to use them again nor to recommend them to other people.

With good communication beforehand, the van arrived ahead of time but the driver and helper were very helpful and careful plus the whole exercise was good value.

I ordered and paid extra for a 2 person crew as the person I was buying the 2nd hand desk off eBay from, had a problem with her knee so could not help.

When "they" turned up, there was 1 man who then asked her to help move the desk and got really uppity with her when she said she couldn't help, saying that I "should have booked a 2 man job" which I had!

When he arrived here, I showed him my paperwork and he changed his tune. I helped him with the desk despite it not really needing 2 people.

I contacted Any Van who did refund me the money for the extra crew, but that was it.

I think considering it was THEIR mistake which caused issues with the seller and me, they could have at least been a little more conciliatory and offered some form of credit for the time this took to sort out, but they refused. A good customer service policy would have been to offer some form of credit or refund to appease a customer who had a valid complaint, but they were only interested in refunding the element of the job which due to their incompetence, was not delivered.

I can therefore state that they care little about their customers and I will not be using them again and would not recommend then to others.

Made a booking over the phone, time slot 9.am to 1.pm, when i received confirmation email they quoted time slot of 9am to 17.51pm. When i phone to tell them this is not correct they said that i would need to pay extra £38.00 to change this. The agent who took my booking never said anything about the time slot was for pickup only... also they wanted to charge me extra £10.00 for picking up from the first floor. In total they want to charge extra £48.00 on top of £56.00 i already paid. The pick up was only 15 minutes away however it took them 8 hours to deliver furthermore when the wardrobe arrived it had a long scratch from one end of the front to the other end sadly. The wardrobe was immaculate before delivery now it looks sabby & de-valued. It should of been a simple job to pick & deliver only 15 minutes away however Anyvan.com choose to put my wardrobe in full van and drive it around London for 8 hours before delivering it.
Tracking... the driver never answers the phone.
Customer service... i had to wait over 30 minutes before they answered the phone.
Online chat was not helpful.
Poor service all round... if you what stress free service i do not recommend ANYVAN.COM

Used AnyVan for the first time and everything about it exceeded expectations. If I could give 6 stars, I would. The Price, the communication level and style, the people - everything just perfect.

Very happy with AnyVan company from the beginning to end. Excellent customer service. Very satisfied how everything went smoothly with my move. Happily to recommend this service to anyone.

Arranged a van for our removal day through anyvan big mistake. After listing all the items we were taking on the day of removal the van was too small and they tried to say we had not listed boxes which we had ( anyvans mistake) the driver said he could not do the job and drove away. The time we arranged was 11.am as we had to be out by 1.pm so our buyer could move in.

They eventually found someone else at such short notice and we were informed they would arrive at 2.30.pm, which now meant our buyer would be moving in as we were moving out. Ruddy chaos and again the van was too small ( after listing the items again) for which they charged us more as still they insisted we had not listed boxes. The driver contacted anyvan and was told they would have to make two journeys absolute madness and why did we have to pay extra for their incompetence? We did list boxes and said approx 20 we then realised it was more ( which they said was why we had to pay extra) however we took most of them ourselves. Even without the boxes the van was still too small and the driver agreed it was.

We would not recommend anyvan whatsoever they are incompetent shoddy and unreliable.

With various hurdles to overcome due to the contents of the package you were patient and helpful, and the whole process was completed without fuss. I will use you again and recommend you too.

Very easy to arrange online with link from ebay. Everything went very smoothly with driver making and keeping in contact and delivering with care and efficiency. Great service

The guys were punctual and communication was great. The move was not easy but they went the extra mile for me and were really efficient. Would definitely recommend.

Booked a date to pick up a fridge, they got the date wrong and rang me a day early to sat we are ready to pick up your fridge,I said it's tomorrow,I know I put the date in correctly because I am not an idiot,they made a new date and charged me 50 percent of the previous price on top so basically I was ripped off and charged 110 pound to pick up and delivery a fukicng freezer that is 5 minutes away from the delivery address, these guys are robbing bastadrs

Great service with special thought to other people's property. Punctual service with great tracking service. Friendly and polite workmen.
Great value for money will definitely use again

Booked way in advance and was told I could easily change my booking online up to 48 hours in advance. A few days before the move, I tried to change the number of boxes on my booking but the website said I wasn't allowed to change anything (even though it was much earlier than 48 hours in advance). I had an absolute nightmare trying to speak to customer services about it. Tried the live chat but people kept closing the chat on me as they couldn't help. I sent an e-mail that was never responded to. I phoned up and was passed around from employee to employee, put on hold, passed around again, on it went... Eventually someone told me the price would be DOUBLE for the new order (bear in mind, I wanted to change it to around 10 FEWER boxes than before). I obviously refused to pay this, though I was stuck needing to move in a few days. After me explaining the situation over again for the hundredth time, the customer service employee said they would phone the driver and then phone me back. He then told me the driver had agreed a 'special price' of £200 more than I originally paid. I paid it because I was desperate, but really I feel cheated. Why should the price increase by *any* amount when it included less boxes than originally estimated? Please avoid this company - their customer service is awful and they will cheat you out of more money if you want to change anything on your order.

I have used Anyvan several times over the last few years believing, according to their advertising, that their service is paid for buy the van company. This is not true! My daughter has just booked a house move and the service she received was excellent. However, she discovered that the price quoted of £270 was not the price submitted by the van company. They in fact charged £180 (which was the price they submitted to Anyvan) and the £90 deposit requested by Anyvan was infact their commission. The van compant itself was unaware of this. A commission rate of 33% is outrageous and should be made public knowledge. The whole pricing system contradicts Anyvans terms and conditions and the OFT regulations. This lack of transparency denies customers the right to decide whether the service is good value. Charging an extra 50% on top of the original quote is just a disgusting money grabbing scam. The van movers worked so hard and efficiently they far more deserved that £90 than Anyvan. They offer nothing in terms of security, they are just a very very expensive middle man.

I needed a couple of boxes returned back to Amazon I had never returned anything to them before so they sent me a link with couriers to use I tried Hermes who delivered the boxes but it was a bit of a faf as I needed the boxes picked up from my home address they wanted them taken to the nearest post office but they are very large boxes and weighed 30kg each so I called anyvan one phone call and everything was sorted they picked up the boxes and kept me updated till they were delivered to Amazon Dunfermline after the bad snow. What a great service I will recommend them to anyone in need of a delivery service.

I found AnyVan accessible and efficient. The process was simple and quick and I secured a delivery at a price I was happy with, and polite and helpful drivers.

Communication with company and the driver was very good. Both with the seller and the buyer,. Arrived when they said and picked up when they said, despite the weather.

Let me down at the last minute. Never again. Complete bunch of cowboys. Not in the least interested in helping the customer. Wouldn't recommend to anyone.

I booked with anyvan due to excellent reviews on trustpilot. Received 2 calls before they booked date to say the driver would be with me around 1400 with a call beforehand with a definite ETA.

On the day I receive a text from the driver at 14.01 to say he has been delayed and would be with me between 16.30-17.00 and would call with an ETA nearer the time. At 16.35 I had not heard from the driver so text to ask when I could expect him to which I got a reply saying he would be at least 1hr 30 more (in a location at least 30 minutes away from my address) but was near my address the following day if that worked for me?

I had booked for a pickup between 08.00-18.00 on my one day off between working day shifts and nights shifts and so the following day was not going to be acceptable.

I was incredibly disappointed with this service and called customer services to see how they were going to deal with this situation. The gentleman who took the call was very pleasant and tried to contact the driver however had no response. I was told I would be called back shortly once they had contacted the driver and he would discuss with his manager regarding what they could do about the inconvenience caused.

I did not hear back shortly from them and had to get back in contact with them. I was told the driver would contact me shortly with a time he would be arriving. I received a short text that said I will be with you this evening, no time frame given.

Customer services offered to refund me £15 for the inconvenience.

I am very disappointed with the service provided and would not recommend this company.

Efficient service. Reasonably priced. Pleasant staff. Online system allows you to change details such as date, items for removal etc, and then automatically updates cost.