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AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 9th among Moving Service sites.
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Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
Looked after my stuff with great care and communicated throughout to make sure I was happy. Didn't once complain about the 6 hour wait to get into my new house. Overall careful, professional and friendly.
Tip for consumers:
Additional fees are fair but be aware of them.
Products used:
Home removal
Date of experience: December 13, 2021
We booked Anyvan to help move some larger items of furniture. The lads arrived on time, took care of both the goods and property, paid attention to ensure no knocks or scrapes and were perfectly polite. Good service, professionally delivered.
Date of experience: February 8, 2022
Bought a second hand sofa and two armchairs and needed them bringing from Gravesend to Horsham. Anyvan were extremely efficient and quick. Initial Communication by phone and confirmation by email was straightforward. The crew collected on time, texting just before arrival and the same for the delivery with the added convenience of being able to track the whole journey. Overall a great easy experience. Would not hesitate to recommend
Date of experience: March 1, 2022
Absolutely incredible service. We were in dire need of a move down to an spontaneous eviction and stumbled across this company whilst browsing for removals, and it paid off massively. The lads they provided did an exceptional job at moving our stuff quickly and effectively, and considering we were on a a top floor flat with no lift, they got on with it and worked incredibly hard. Would highly recommend! 10/10
Date of experience: March 1, 2022
First class service, excellent communication throughout including the ability to speak to an actual human being who rearranged everything when I needed to change the collection date. Van driver was very pleasant and helpful
Date of experience: June 15, 2022
I booked AnyVan through their site... very easy to navigate and to make an accurate inventory list my items. The guys turned up on time and were brilliant at helping me move items onto the van... all in this was an excellent experience that I would recommend
Date of experience: April 15, 2022
The guys that turned up were on time very helpful moved everything I needed to where I needed it without any problems or drama. Brilliant would use or recommend to anyone who needs a little help
Thank you
Tip for consumers:
Move anything
Products used:
Van and man for removal
Date of experience: April 12, 2022
Hi used Anyvan for the first time in order to pick up a motorcycle, located about 150 miles away. The whole service was extremely efficient, the driver very courteous and he even assisted with unloading. I received several phone calls from the driver with an estimated time of arrival, all of which were spot on and very helpful. All in all a seamless service which I would use again without hesitation. With the price of fuel at these days I was quite happy with the quotation provided.
Date of experience: November 5, 2021
First time user of AnyVan and works extremely well. Simple to book and pay and prices very reasonable. Link sent when driver sets out and can track driver all the way to your pickup. Driver was very friendly and helpful. If you need a collection I would definitely recommend AnyVan. I will certainly be using again.
Tip for consumers:
As per review
Products used:
Courier Collection
Date of experience: March 25, 2022
Very helpful and efficient service from quote to completion. The request for a quote was straightforward and the quote came quickly. This was followed by helpful information and reminders of what had been agreed. On the day, I was able to track my drivers, so new exactly when they would arrive. The drivers were prompt, friendly and my furniture was packed safely in the van. I will be using AnyVan again in the near future.
Date of experience: March 5, 2022
I used them to bring an item I bought from ebay. It would cost me over £100 to hire a van and 3 hours drive to bring it myself. I could do it for £80 with Anyvan (actually was 65 first but it increased in a couple mins when I was late to finalize and pay!) and spent no time in traffic at all! Highly recommended.
Date of experience: November 29, 2021
I hired this company to move house and they were excellent. They arrived at agreed time, loaded up my belongings quickly and carefully and delivered it to new property with care and quickly too, even helping me unload inside too. Will use again in future
Date of experience: December 21, 2021
Apple Logistics, supplied by AnyVan, was excellent. Great price, good communication, arrived to the minute of ETA, even carried the cast iron bed upstairs for me. Could not fault, will use again, highly recommended. Environmentally friendly too as no extra journey required.
Date of experience: December 12, 2016
Needed a mattress moving between two addresses and it was a heavy one therefore found any van to do the job. I had never used them before, however I will definitely be using them again, fantastic service, friendly and polite staff, everything you could ask for from a removals company. If you need something shifting look no further!
Date of experience: December 6, 2021
Sofa picked up from Surrey and delivered to Kent no problem. Even put in garage as I was not there. Had a text the day before with three hour time slot. Next day confirmed they were on their way after the pick up.
Would definitely use again.
Date of experience: January 29, 2018
I booked AnyVan at short notice, 1 day, They arrived exactly on time & quickly loaded some furniture, to transport it to another district of Cardiff At my request another item was brought back for us. The whole operation took about 1 hour.
We were very pleased that a tricky logistical problem had been solved so quickly.
Date of experience: February 18, 2018
I was impressed by the driver who moved my furniture from one place to my house. He was customer focused, polite, friendly and extremely helpful. Their office based staff kept in touch with me to reassure that all was under control. Excellent service. Well done
Date of experience: December 6, 2021
I wanted a large item moved bureau bookcase and worked out cheaper than hiring a van myself. Booked in via website easy to use - then added another item and specified wanted 2 man because was awkward pick up - huge chest of drawers from 1st floor. The website automatically updated details and paid extra. The guys were courteous and efficient, accurate updates provided on delivery details/ times. All good
Tip for consumers:
Great website
Easy amendments
Products used:
Delivery service
Date of experience: December 6, 2021
Excellent communication. Everything went as planned. Good value for money. Would highly recommend. Means you can now grab those bargains further afield that you maybe thought would be too expensive to get home.
Date of experience: December 24, 2017
Hired this company to move an L shaped 3 seat settee & they did an amazing job. Excellent communications & phone called when they were about to arrive. I don't usually give reviews but have done as so impressed with them. The guys were helpful & fast but more importantly were extremely careful not to damage the walls when removing it. Both guys removed their shoes & as it had light cloth fabric, made sure it wasn't scuffed when man handling. Will use them again & far better than using a "man & a scruffy transit van". Also cheapest price on the net. 5 star service *****
Tip for consumers:
Excellent company to use for removals
Products used:
Removals company called Anyvan.
Date of experience: February 23, 2022
Would highly recommend this service especially if moving house as an alternative to the traditional removal firms - some of which are also very good. Very prompt and professional service provided by Chris and his colleagues from Sleaford area, Lincolnshire.
Date of experience: March 8, 2018
Excellent service. Used AnyVan's suggested movers, and everything went extremely well - they were professional, friendly and very careful with our belongings. The move was easier and more rapid than I'd anticipated.
Date of experience: February 12, 2018
Four large boxes, two large suitcases. How to get them from London to Blackpool without breaking the bank? The usual suspects were looking extortionate and, in some cases inconvenient ('bring it to our depot' etc) Searched under 'Man and a van' and found AnyVan. Simple booking process, great price and efficient delivery within 36 hours. Beat that.
Date of experience: January 24, 2018
I did a random search online to find someone to move a car from Cornwall up to Leicester and this was the first site I found. I'd not heard of them before but the price seemed really good so I booked in and my car was transported safely away on a date chosen by me. The driver and general service was first class so I would certainly recommend AnyVan and will definitely be using their service again:-)
Products used:
Car transport
Date of experience: April 14, 2022
Fantastic service. My wife, on impulse, recently purchased a 4 seater sofa for our flat. The nominated delivery agent way Any Van. You can imagine when two guys turned up on late Friday afternoon to find that the sofa was too large to go through any of the doors to the flat. Not wishing to be defeated the delivery guys scoured round the flat and Communal gardens and eventually by removing all packaging and using their initiative they engineered it through the conservatory, then the kitchen and through into the lounge. Well done guys. It made my wife very happy. Never had such good service from a delivery company.
We would most certainly use them again and would highly recommend AnyVan
Date of experience: April 16, 2022
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
