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AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 94th among Moving Service sites.
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Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
Excellent service all round. Easy to book, kept us well informed and did exactly the job required when they said they would
Date of experience: March 1, 2022
Very fast service, whole thing done with no fuss. I wouldn't have been able to get the move done without this company.
Products used:
Removal service
Date of experience: March 14, 2022
Excellent service, was easy to book on line, no hidden cost, made my move so easy and nice friendly driver & helper.
Date of experience: December 7, 2017
I had great service from this company and would recommend them. Driver was polite and keep me informed throughout the whole process.
Date of experience: December 23, 2017
Would definitely recommend Anyvan as they were very courteous and helpful in moving our furniture. All work done in a timely fashion.
Products used:
Furniture
Date of experience: May 23, 2022
The staff are very helpful, they respond promptly and it is easy to keep track of the drivers route on delivery date.
Date of experience: May 23, 2022
Great service, given a large selection of companies, chose 1 and they exceeded expectations. Very happy and can highly recommend it AnyVan.
Date of experience: February 11, 2018
Helpful via the chat facility. Easy to arrange. Good communication. Driver and Van were good. Would recommend this service. Prices reasonable too.
Date of experience: April 10, 2018
Well, what can I say; everything was great. They were funny, friendly, and professional. I would definitely be recommending to my friends.
Date of experience: April 25, 2018
Lovely friendly driver, excellent service, kept informed every step of the way, will definitely recommend this company & will use them again
Date of experience: November 18, 2021
I'd highly recommend AnyVan, they were on time and very professional. They moved the items carefully so I'll definitely book them again!
Date of experience: January 12, 2022
Collected scooter for me, easy to book, competitive price, kept me informed via sms, very impressed, would definitely use them again
Date of experience: December 6, 2021
I could not fault the service from AnyVan - fantastic customer care. Quick and responsive when I had any queries. Fully recommend.
Date of experience: December 7, 2017
Big box, easy to break, got there on time and in one piece! Good comms from the driver and head office
Date of experience: January 23, 2018
Really helpful in getting me organised and arranging quotes, dates and stuff, no matter how many things I changed or asked.
Date of experience: February 16, 2018
This was the worst decision of my life
This was the worst decision of my life. From the minute the guys turned up at my home I got nothing but attitude from them. I was made to feel like they were doing me a favour, sorry but I paid for a service didn't I? The driver even started getting rude and aggressive, making comments that because of me he had missed out on other jobs.
Broke all our plates and other breakable items whilst packing, refused to take the mirror that was on the list of things to move, would not help with taking the tv off the wall, broke my baby's wardrobe (again something I paid to be dismantled and reassembled), did not return the tools I loaned them and stole my montblonc belt as well.
Not sure where the hate came from, I can only put it down to both guys being racist because as soon as he saw me at the door, the look I got was that look of HATE!
Complained to AnyVan and as far as I'm concerned, they have done nothing to resolve this issue.
DO NOT USE THIS COMPANY, why should you be made to feel hostile in your own home.
Date of experience: October 10, 2018
Nick and Michael couldn't have been more helpful. They were on time, very careful and made moving day low stress.
Date of experience: March 1, 2022
Booking online was dead easy, price was decent, the crew seemed efficient and friendly. Would use them again for sure.
Date of experience: December 1, 2017
Very efficient delivery of a large amount of fitted bedroom furniture, on time, extremely hard working and over all faultless.
Date of experience: February 15, 2018
Easily booked great communication even paid on collection for me and got the money on delivery no problems at all
Date of experience: March 8, 2018
Professional, polite and went above and beyond to help us move at such short notice, would most definitely use again!
Date of experience: January 13, 2022
Did exactly what it said on the tin. Friendly, helpful and very efficient. Ideal for moving my car purchase from one end of the country to the other.
Date of experience: May 4, 2018
DO NOT BOOK WITH THIS COMPANY. They are state sanctioned con artists as they are not registered with any regulatory bodies and do not have to give you a refund of your deposit.
I paid £110 DEPOSIT OF the £329 job cost. I cancelled the job less than 24 hours later. They said they won't give me a deposit back in physical form but would keep the money on thier system! I told them it's due to personal circumstances. And that I need those money as I have two small children and pregnant. And they point blank refused and said I need to provide proof!
They have no one you can talk to. No supervisor. No complaints procedure. I even called trading standards and I was told there is nothing they can do because they wrote it in small print terms and conditions!
You would think that they would tell you such an important information before you make a booking.
I WONT BE GETTING MY MONEY BACK. IF YOU WANT TO KEEP YOURS DONT BOOK WITH ANYVAN! ALSO READ OTHER FRIGHTENING REVIEWS FROM CUSTOMERS WHO HAVE HAD THE COMPANY has Sent OUT THIEVES AND ROBBERS TO STEAL FROM YOUR HOUSE! And you won't get refund, compensated or anything.
This is real customer review. Not the pile of paid lies they have on this website.
Date of experience: September 20, 2016
Great service lads were fantastic very polite nothing was a problem for them will use them again thanks allan
Date of experience: December 6, 2021
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
