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AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 94th among Moving Service sites.
This company does not typically respond to reviews
Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
Safe delivery with a smile
Journey from London to Yorkshire made in very good time- and it was Friday!
Polite and efficient service
Thanks
Date of experience: November 18, 2021
My Mrs went online & up popped Anyvan.com read the reviews all 5 star so contacted by phone spoke to advisor & everything was sorted for our moving day ( so we thought)
When speaking to the advisor he sent out 30 boxes which he said would be refunded after the move
On the day of the move we were all boxed & ready to go, the back of 9 two lads turned up with a van that was no way big enough for a move of this magnitude ( hence the title)
I confronted them & in broken English they said there was another van coming!
On that note I let them commence with the move
As they went round the house they were taking photos of our furniture etc & the next thing I know is they can't take certain items because they were not in the infantry ie 1.kitchen table because it was marble 2.kingsize bed with tv because it was heavier than a normal bed 3.garden furniture because it had table & chairs
4.boxes that we bought that hung suits & dresses
The infantry did not point out that there were requirements for the size of a bed nor did it say they couldn't take a table because it was marble (which by the way it wasn't marble) nor did it specify that it could only take certain garden furniture or certain size of boxes
On that point I phoned the company up & spoke to someone in America who was no help whatsoever & we basically had to pay a extra £500 on top of what we were quoted
The two guys certainly understood English when there was more money involved
By the time they loaded up the van they're was no sign of the other van which they said was coming so basically I had to move stuff myself cos they're were people waiting to move into my place
Totally disgusted by the way we were treated from start to finish it took them 3 trips to move our house & like I said I move a lot of the items myself luckily the move was a half a mile away
Other things the guys didn't do was dismantle the beds & re-erected them which was stated by the advisor@ point of agreement plus they just dumped boxes on 1st floor of a 3 storey home all in all a shambles of a move which was meant to be a stressfree move
Date of experience: January 14, 2024
Very professional, helpful and friendly. This was just a small move to storage but was absolutely perfect.
Date of experience: April 4, 2022
Very Happy that I used this company the service was fantastic. Very helpful and super fast delivery.
Date of experience: March 1, 2022
Great service, with excellent prices. My pick up location and drop off location times were adhered to
Date of experience: May 24, 2022
Site easy to use, quotes within minutes. Used quick book and it was very straight forward would happily use again as driver was great.
Date of experience: February 15, 2017
I have hired them from London to Dartford, it was cheap and excellent service by the boys, they have taken care of the furniture.
Date of experience: May 23, 2022
They are nice until you pay them the money! After that they start ignore your calls
The price also is higher than other transporter
Date of experience: April 14, 2017
It's good to have competition. Shopping around just on the one site is both satisfying and productive. A good site for what it does.
Date of experience: March 22, 2018
Fantastic service, package well packed and delivered when stated. Will use them again, no problem. Driver very good and kept us informed. 5* service.
Date of experience: May 2, 2018
Very quick and easy to organise. Arrived promptly and job done with ease. Difficult time in my life made more bearable with you guys
Date of experience: November 18, 2021
SCAM AVOID. Website keeps disposal fee secret until van guy arrives that attempts to charge you £70 on the phone. It's a scam avoid
Tip for consumers:
n/a
Products used:
van pickup
Date of experience: January 18, 2023
We booked to move a piece of furniture and paid extra for a shorter slot between 1pm-3pm. No one called or updated us for the whole morning therefore called customer service at about 3:20pm. I was told by the woman on the phone that it's only 20 mins late so I should have waited a bit longer. She then said she was unable to get hold of the driver and only sent him a message. We wanted a refund at the time but was told they DON'T GIVE REFUND! Meanwhile we were trying to get hold of the driver but no luck. At 5 pm I was finally able to get through the driver and was told I needed to wait for another 2.5 hours. We lost our temper by this time and told them this was unacceptable, the driver then said they can't do it today as they were still finishing other jobs. I am shocked by the incompetency of this company and the "no refund" policy is just dodgy. I have seen on Trustpilot that there are so many positive reviews but those reviewers seem like one-off generated fake profiles. PLEASE AVOID THIS COMPANY!
Date of experience: October 15, 2018
AVOID. Disgusting scam of a company. Sent a group of men and a van who arrived, chainsmoked the whole time, refused to carry out the job saying there wasn't permitted parking, despite me finding bay parking alternatives for them (photo attached), they still refused while sneering in my face saying "I've been doing this for 15 years darling". After an hour of not doing anything, and me desperately trying to find alternatives, they drove off and blocked my number. It took me an hour to get through to customer service ON THE DAY OF MY MOVE, where they told me they're keeping the £300 I paid saying it's within their rights to do so. I used Compare The Man And Van in the end - they arrived finding me very upset, parked up, did the job in half an hour - truly professional, lovely, honest, hardworking people and company. ABSOLUTELY AVOID ANYVAN unless you want to be conned out of your money and time, as well as the awful customer service. I can't believe they are pocketing my money despite me showing photo evidence of parking spaces and not carrying out the service.
Date of experience: July 24, 2023
Really easy to work with tehse guys great service bargain price really good value! Would definitely recommend and use again.
Date of experience: May 3, 2018
Amazing quick service. Very helpful! Definitely recommended! Couldn't of done it any better myself really helpful and polite too!
Date of experience: March 21, 2018
Half the price i got quoted on another site, communication and delivery went smoothly would use and recomend 10/10
Date of experience: April 13, 2018
Great company very quick polite and efficient the two drivers were a credit to the company
Nothing was too much trouble for them
Date of experience: February 22, 2022
Needed same day delivery and thats what I got! Reasonably priced and easy to book. No complaints and would use this service again.
Date of experience: January 6, 2018
Marc the driver was tops, dismantled the table, wrapped in bubble wrap, covered the glass top with blankets, very professional, great guy, thanks.
Date of experience: January 17, 2018
]The driver was spot on time, very pleasant and helpful. It was easy to book on line. I could not fault the service
Date of experience: March 11, 2018
These guys I highly recommend. Everything was smoothly done and was kept informed all the way. And very competitive too spot on thanks.
Products used:
Motorcycle
Date of experience: November 4, 2021
***AVOID***
So I booked this company for my mum who was moving house for a fresh start having become widowed after my recent fathers passing. I received a very fair and competitive quote after filling in the online form with all movable goods. I asked several times if there was any hidden charges/agenda behind the quote price to which I was assured - no. Likewise if the area (highlands of scotland) would be known/familiar to the driver as she had to be out of the house and I could not afford any hiccups leaving her stranded and homeless. Again, all of the assurances were that I have nothing to worry about. Needless to say I didnt hesitate in booking a Saturday slot between 8-12 am complete with 2 helpers to assist my mum. I made the call on the Wednesday.
On Saturday morning at 09:30 hrs (1.5 hrs into the allocated time slot) I received a call informing me they could no longer provide a van, driver and service. I asked how this could happen on the morning and day they were meant to be assisting my mum with moving and how this never came to fruition before now?! This was same day and 1.5 hrs into the time slot I had booked... I had several phone calls back and forth to try get resolve. Unfortunately each and every time I phoned I spoke to a different call centre and person (Newcastle, London, Liverpool) all of which advised that they didnt have a manger that I could speak with?! The told us the earliest they could get us a van, driver and service was on Tuesday the following week. I advised this was a disgrace and all the reassurances you gave me before I made the booking are false and farcical.
I also later discovered that even though you get a booking confirmation, your money is taken and everything looks sorted. All Anyvan do is act as a middleman and go to local firms in the area to get to do the quote price they have given you. So basically I paid for an advertisement and then was told it would take further 2-3 days to get my money back... as a result of this we had to pay another firm and find further funds to book this until anyvan refunded the money.
There was no compensation, remorse, discount/free service offered. This is my first and last dealing with this despicable company. Be very cautious!
Date of experience: May 30, 2018
I deeply regret choosing AnyVan to handle my international move.
The driver I hired arrived to my address with an almost FULL van. The driver told me his boss had asked him to leave room for only 13 boxes. He apologised and left. I reported this to AnyVan and was told I would receive a full refund because the picture I took of the van showed clearly that it was full. Fine, mistakes happen. I was ready to make another booking.
However, since I was promised a refund various members of staff have told me I can't have a refund under any circumstance, some told me I can have a credit note, some told me I can have a partial refund. But so far, I received NOTHING. I paid just short of £1000. Some customer service staff told me they spoke with their 'trustworthy' driver and he told them he had space butt I refused collection, then he said I had more than double the amount of space I'd booked. So, if the driver lies, they take his side.
To make matters worse, some of the staff have been incredibly rude beyond belief. I have been gaslit, mis-spoken to, had one of the staff turn me on and off mute whilst I complained, and called by the sales team TWICE to make another booking.
Most of the staff are in desperate need of some training in how to conduct a conversation.
AnyVan makes business based on the promise that their drivers are trusted, yet when their drives take untrustworthy action - it's nothing to do with them because of their terms and conditions.
You should also be aware that the driver I hired used a different business name. When I googled the business name I paid the money to, he has a number of 1 star reviews saying he stole their items/ is being taken to court.
Please, don't make the mistake I did. Do not choose AnyVan.
Tip for consumers:
Avoid. My bank warned me that this is a scam company and tried to block the payment.
Products used:
House removal
Date of experience: June 9, 2023
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
Hi Sam,
Here at AnyVan we pride ourselves on offering a great service, with even better prices! On average we are 75% cheaper than our competitors.
In addition to this, we have a large dedicated team on hand, available 7 days a week via multitude of platforms to assist in every step of the AnyVan journey.