AnyVan

I made a booking through AnyVan in September 2017 to help me move, I requested in my booking that I needed the '1 man help', as my new flat was on the fourth floor, so I needed help carrying my stuff up to the flat, when the 'helper' arrived, not only was I asked if I would mind leaving my belongings in the van so that he could go to the next job - meaning that already I wasn't going to receive adequate help, but also he was a 60 year old man with a limp who did not in any way help me empty my former address, and when we arrived at my current address, the 'helper' literally dumped my stuff in the doorway - which opened on to a road with no regard to the security or potential damage, I had an iMac and PC worth a lot of money and he had no interest in securing my belongings. He emptied the van as fast as possible and then left.
I contacted AnyVan immediately for a refund as I did not receive the service, it took them over 8 weeks to reply and then said they could only refund £25 as I received the service. I absolutely did not and their lack of help was appalling, if you plan on moving avoid this company at ALL COSTS.

Very professional and highly organised. They made the move easy and managed everything swiftly. Also, they went an extra mile!

Assisted in Piano move which involved steep flight of stairs, all carried out in timely fashion with minimum of fuss.

If I could rate zero stars I would.

I hired anyvan to do my house move. They HIRE other people who are incompetent. 2 men came with a small van and I expressed my concern as it was a full house move. The men could not speak English and somehow managed to put my full house hold items into 1 small van.

During the removal they damaged 2 of 4 flat screen televisions. 1 that cost £2000. A oak mirror, fridge freezer, washing machine and dryer all dented and scratched massively. The above I put in a claim for obviously and the removal men said the damage was already done. Yeh no images to support the damage. They had taken images of damage to other items in my old house which I pointed out to them also. Anyway. It was then that I became aware that anyvan use a 3rd party. And I am not insured for damage with anyvan. They will not provide me with the lads insurance provider due to confidentiality. These lads have caused thousands of pounds worth of damage to my belongings and AnyVan have said if they do not accept liability I will be given up to £100 towards each damaged item. I am seeking legal advice and hope anyvan will be slammed with the legal bill.

The only advice I will give is stay well clear of this terrible company and save your self the upset of items being badly damaged.

My cooker was also badly damaged but before I realised I was not insured for damage I did not claim for this as my cooker had other damage so I felt it was unreasonable to claim for it.

Any van promised my tvs would be taken down and put up. Then they said they do not do this.

Any Van is not as good as they like to make out. My home appliances are ruined. One lad trampled poo all over my carpets. I paid for 3 beds to be taken down and put back up. They are loose and I am unable to do it my self due to physical health problems. Honestly wouldn't waste your money

Good service, cannot really complain. Excellent communication. Kept in loop. Cannot find any faults.

Any van cancelled my move minutes before their deadline. They called me and said they would find another driver in the next few hours. No one bothered to call back to say this would not be the case and they left me waiting when no one showed up and I could not get through to them on the phone. When I finally managed several hours later, they promised a van to be with me between 8-10 the next morning. The new tenants where due to move that morning so they had to pay extra to delay their move.
The next day they failed to show up again, and again no one bothered to contact me. I phoned them and they said they could not allocate a driver but someone would be there that day to move me. At this point I hired another company as had to be out of the house and did not believe for a second they would show up. Surprise, they did not. Again no contact.
Onto the third day of this, I had moved the previous day with a lovely reliable company. I phoned up anyvan and asked for a full refund and explained the situation. They had the audacity to tell me I had agreed to move on this day, three days late! I explained that I certainly had not and that no one had even been bothered to contact me whilst this was all going on. I've had to contact my bank and start a dispute to get my money back off these people. I've also had to contact trading standards and contact my solicitor to start legal action against them to recoup the money lost in my time and the moving bills of the other company and on behalf of the other tenants who where forced to pay a cancellation fee for their move and then pay to hire the company again for a different day.
Moving is stressful enough, don't make it worse, use a different company!

I asked them to move my furniture from one to another address. All my furniture was delivered at high standards, prompt and courteous service.

Excellent service. Start to finish. Would recommend to friends and family. Will use again. Arrived on time and Peter and his mate were helpful.

The two guys arrive in good time, were organised, well presented, proffesional and polite, good service

If I could I would give them 0 stars. The worst experience ever. Please don't book with them - extremely bad business and customer service. I have booked their van to pick up my stuff. The van arrived on time - although huge for just a flatshare. When they arrived at my new place, they just told me that they cannot bring my boxes to my new flat because there is no parking on the same side of the street?! This is London, such things are rare. Furthermore, in the era of the internet, google maps and GPS they did not check if and where is parking available. The driver got fined (£110) and it took him more than 30 min to get in touch with the Anyvan. Then they finally called me to tell me that they cannot deliver my stuff because there is no parking on the same side of the street and that the drivers will just bring my things into some storage place for which I will need to pay - and when they notify me where it is and when I pay for the storage, then I can take my stuff. WHAAAAT? Simply unbelievable. They even told me that a customer needs to arrange parking (and btw my building is a newly built and many people got their stuff delivered without any problems) - which is not true because when I called them to ask for that they told me that all is OK and I should not worry (that conversation with the Anyvan agent was taped). So basically, they took my money and they wanted to drop my stuff into some bad storage who knows where and at which price and leave me to deal with that. Luckily a man living in my building arrived and told the drivers that they can park in front of our garage to unload my things and that he will help them (so, the drivers had parked at the wrong place). The drivers did not want to do that until I paid £110 for their parking ticket and then just unloaded my stuff on the ground floor and did not bring them to my flat. They even told me that I should have mentioned that the garage doors are not tall enough for such a van. Again WHAT - nobody even asked me anything about that when they were taking my money. Terrible. Awful company. If you want to waste your money, lose your stuff and then carry it by yourself - only then booked Anyvan.

First class service no problems no hassle will use again, well done AnyVan I would definitely recommend!

Very professional and efficient and friendly would thoroughly recommend, time allocated was great on time as planned. Perfect!

Easy online setup. Great removals team. Would definitely use again in the future. Pleased with the team effort.

The guys turned up prompt so so helpful and friendly and made a serious stressful move easy thank you sooo much amazing

Having collect and stolen my delivery they seem unwilling to recompense me
Don't use them and don't trust them with anything

Very impressed with the system and the communication plus the guys that came to do the job. They were first class!

Delivered two side tables in good time. Fab service. Very efficient and very good communication. Thank you for your service. Would use you again.

Moved a sofa, two wardrobes and a couple of chairs. Quick, efficient and polite. Job done and would use again.

First class service would definitely use again, polite and very helpful driver and assistant, easy to use booking online service

An easy, cost effective delivery service. The delivery person very helpful and polite. Delivery was on time and good communication.

They kept me informed of the time they would arrive. They brought the armchair up to my flat and moved one chair to fit the new one in.

Excellent value for money, very confident in the reliability and honesty of the company and a very cheerful courier.

Your driver was on time and very help full. Much appreciated by all here, and was very polite.and understanding...