• Bookmark

    AnyVan

AnyVan

Write a Review

Overview

AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 8th among Moving Service sites.

  • Service
    232
  • Value
    224
  • Shipping
    115
  • Returns
    67
  • Quality
    180

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
16
View ratings trends
116
See all photos
How would you rate AnyVan?
Top Positive Review

“Brilliant from start to finish”

Georgia H.
2/9/22

Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.

Date of experience: 2/8/22
See positive reviews
Top Critical Review

“Appalling experience”

Caroline C.
8/13/24

Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.

Date of experience: 8/13/24
See critical reviews

Reviews (716)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100) removal men (14)
Thumbnail of user mattk75
GB
1 review
0 helpful votes
  • Send Message
February 12th, 2018

I will use anyvan for all my moves from now on, got some great quotes very quickly and the site works perfectly.

Date of experience: February 11, 2018

Thumbnail of user johnw789
GB
2 reviews
6 helpful votes
  • Send Message
February 12th, 2018

What can I say. AnyVan have let me down yet again. This is becoming a nasty habit.
Time to knock them into the long grass...

Date of experience: February 11, 2018

Thumbnail of user christinem187
GB
1 review
0 helpful votes
  • Send Message
February 7th, 2018

Arrived on time very friendly staff handled my furniture with care would definitely recommend excellent service

Date of experience: February 6, 2018

Thumbnail of user tracyh131
GB
1 review
0 helpful votes
  • Send Message
February 27th, 2018

I would highly recommend AnyVan - fantastic service from start to finish and really well priced too.

Date of experience: February 27, 2018

Thumbnail of user maryc3510
GB
1 review
0 helpful votes
  • Send Message
March 8th, 2022

Easy booking system, guys turned up right on time. Did a great job, no messing about. Polite and courteous. Will definitely use the service again.

Products used:
Man and van service

Service
Value
Quality

Date of experience: March 8, 2022

Thumbnail of user raymondp40
GB
1 review
0 helpful votes
  • Send Message
February 23rd, 2018

Arrangements excellent. No problems, arrived on time to complete the job which was done very efficiently

Date of experience: February 23, 2018

Thumbnail of user timb287
GB
1 review
0 helpful votes
  • Send Message
March 25th, 2018

Easy, convenient and full communication throughout. Turned up on time, did exactly as asked. Very reasonably priced too.

Date of experience: March 24, 2018

Thumbnail of user rosieb28
GB
1 review
0 helpful votes
  • Send Message
March 25th, 2018

Would not hesitate to use this Company again as they provided exceptional service. Thank you very much

Date of experience: March 24, 2018

Thumbnail of user adam2738
GB
1 review
0 helpful votes
  • Send Message
April 9th, 2018

Excellent service- will definitely use again. Prompt pick up and very timely delivery of goods. This the second time we have used your services.

Date of experience: April 9, 2018

Thumbnail of user grahamb212
GB
1 review
0 helpful votes
  • Send Message
March 8th, 2022

Uneventful and prompt move of a dishwasher between two residential addresses in North London. Did what it said on the tin!...

Service
Value

Date of experience: March 8, 2022

Thumbnail of user michellel271
GB
1 review
0 helpful votes
  • Send Message
April 5th, 2018

Friendly, lovely people, efficient, accommodating, focussed on getting the job done well. We will definitively choose them again!

Date of experience: April 5, 2018

Thumbnail of user davec1004
GB
1 review
0 helpful votes
  • Send Message
February 11th, 2022

The team were fantastic. I would definitely use them again if we need their expertise. Great workers and top service.

Service
Value
Quality

Date of experience: February 9, 2022

Thumbnail of user lorrainek149
Spain
1 review
0 helpful votes
  • Send Message
June 16th, 2022

On time, kept in contact, helpful and friendly, exactly what we wanted! Could not have asked for more, highly recommended.

Products used:
Removals

Service
Value
Quality

Date of experience: June 15, 2022

Thumbnail of user roberti577
GB
1 review
0 helpful votes
  • Send Message
February 23rd, 2022

The whole process from booking to delivery was straightforward and effective. Would use their service again.

Date of experience: February 23, 2022

Thumbnail of user ts494
GB
1 review
0 helpful votes
  • Send Message
March 21st, 2019

My freind used this company as they were cheap but they were totally unreliable.

I would not recommend them at all.

Date of experience: March 21, 2019

Thumbnail of user karens3394
GB
1 review
0 helpful votes
  • Send Message
January 31st, 2022

Kept us informed of time of arrival, looked after our item and delivered it safely. Nice polite people. Couldn't fault it.

Date of experience: January 31, 2022

Thumbnail of user ninas42
GB
3 reviews
2 helpful votes
  • Send Message
July 15th, 2017

This company is the most absolute rip off, unprofessional people i ever dealt with. My boyfriend and i booked this company to move our stuff within a week with the message that they would contact us 24h prior to the moving to arrange final details and confirmation of addresses. He paid £135 in advance for the service. 24h hours to removal date NO ONE, CONTACTED US! We tried to contact them but with no avail, the costumer service line is a scam! An automated service to put you on hold and no one is there to pickup the phone and talk to you! After several messages online complaining they finally replied saying they would be there on the next day as agreed.On the actual day of the delivery the hours passed and no one showed up. We tried to contact several times, and after those many times they finally contacted us with the excuse they only could get someone to do the removal late in the evening. Late in the evening came and they called saying they wouldnt do the delivery unless we pay more money claiming we had some missing pieces on the details of the removal. We offered more money but apparently it wasnt enough
Long story short they kept the money we had already paid with no service! They are rip offs and BLACKMAILERS! DONT EVER EVER USE THIS COMPANY!

Date of experience: July 15, 2017

Thumbnail of user verya5
GB
1 review
5 helpful votes
  • Send Message
June 17th, 2018

I am a student and needed to move some furniture into my new accommodation. I informed the guy I spoke to at AnyVan that I would be moving some items from my current address and some items from another address (namely the neighbours garage as some was being stored there). I paid £200 for this service. I then called the company back again a few days later to ask if they could give me a more precise window of time for pick up as I needed to vacate the property by a certain time. Another £30 for this.

Moving day came around and the driver turned up late in a bashed in van with so much other stuff in it that he couldnt possibly have fitted all mine in it too. He claimed he hadnt been told about the other addresses, didnt have time to drive around the vicinity picking other things up as he was already late, and if I had a problem with this I should take it up with the boss. Charming.

I called AnyVan who were completely unapologetic and said they would investigate the matter and call back. They didnt, so I called back and they didnt pick up. I called from another telephone line and they mysteriously managed to answer my call. Again, no word of apology and instead the person on the other end of the phone tried to argue with me, saying that I hadnt given them the other address. I pointed out I couldnt possibly have known that I needed to give them the other address (which was literally 4 doors down the road anyway) unless they had asked me to. Which they had not.

She said she would call me back in a few hours and eventually called me back about 5/6 hours later making me the generous offer of a £30 refund. The driver then arrived at my new address late.

All in all, AnyVan cost me £200 (that I had spent hours earning and have no prospect of earning back in the near future due to being a student). They turned up late at both ends with only 1/4 of my furniture and tried to argue with me when I complained. I am now in my new property without any chairs and sleeping on the floor (as my bed is still in my neighbours garage), and having to find some money to somehow pay another company to complete the move.

Date of experience: June 17, 2018

Thumbnail of user lukej139
GB
1 review
3 helpful votes
  • Send Message
November 23rd, 2022

If I could give this company minus 5 stars, I would. Moving house is one of the most stressful things you can do and they made the experience a hundred times worse. It was honestly the most stressful experience I have had in my 37 years. I booked and was told I was on the cusp of needing 2 or 3 vans. I added 30 more boxes to my booking and assumed this would take me to the 3 van minimum. I was called 48 hours before my move and told I'd have 5 people and 2 vans. Happy with this if they thought that's what it would take. Only one van and 3 people arrived, late and this meant we missed our completion time by 4 and a half hours. I had to send the van on to my new home, without having completed (luckily it was a new build and developer was very understanding), my buyer was irrate and wouldn't allow my solicitor to use funds from sale to complete on my purchase until the house was vacant, so I and my 63 year old mum had to empty two thirds of the house out into the garden (2 flights of stairs). The poor team who did turn up had to work until 10pm just to make sure that my stuff was safe and in my new place.
I called AnyVan on the day to let them know what was happening and was told they would get hold of the removals company (yes, apparently AnyVan just work like a broker - not something that was obvious on their website). I waited an hour and never got a call back. I them called again and got a very apologetic sounding lady who promised to call me back the next day, to discuss compensation, but never did. All this left me with a bill from my buyer for their additional removal fees, and other costs, due to missing contractual completion time, without a home that I actually owned (again, I was very lucky that the developer was so understanding), and highly stressed by the while situation.
I complained to AnyVan for their colossal F up and was told that because this was a case of "he said, she said" they would not tale the complaint any further. Disgusting customer service from what appeared to be a good company. Honestly I cannot rate these cowboys poorly enough. Please save yourself a lot of stress and go ANYWHERE else.

Tip for consumers:
Don't use them

Products used:
Home removals service

Service
Value
Quality

Date of experience: November 23, 2022

Thumbnail of user robertp347
GB
1 review
0 helpful votes
  • Send Message
February 6th, 2018

My delivery was delivered on time [as stated] and the driver was pleasant and very obliging couldent of been better and will certainly use again.

Date of experience: February 5, 2018

Thumbnail of user rachelh383
GB
1 review
0 helpful votes
  • Send Message
June 16th, 2020

Thank you to Aivaras and his colleague for dismantling, moving and reassembling furniture today, great job would recommend to everyone

Date of experience: June 16, 2020

Thumbnail of user markb3541
GB
1 review
0 helpful votes
  • Send Message
November 30th, 2021

Easy to arrange, quick, efficient, polite, cost effective, friendly, helpful and on time. Easy to recommend. Wld definitely use again.

Service
Value

Date of experience: November 30, 2021

Thumbnail of user liamf14
Spain
1 review
4 helpful votes
  • Send Message
July 8th, 2015

Booked a delivery company through ANYVAN to take my household contents (32m3) very little furniture, no white goods just normal average household items from South west France to South East Spain. The drivers turned up at the appointed time (both Polish drivers and non English speaking) in two 20m3 vehicles very slowly started the loading process. They seemed more interested in talking to friends and family on their mobiles. Several hours later they stopped loading vehicle one which was about 50% full. Then proceeded to load vehicle 2 another few hours later when vehicle 2 was about 45% full they stopped loaded and stated they couldn't take anymore due to weight. They departed some 8-9 hours after arrival with more than half of my goods left in a house that I was vacating. House Owner very pissed off with me. The only solution offered by the UK company DD Moving supplying the service that they could send more vehicles at extra cost to me but not guaranteeing if it would one or more vehicles. So to sum up, I watched two half empty vehicles depart for Spain, a large pile of my things sitting on the ground in France. Two days later the drivers arrived with the half empty vehicles and to keep things consistent very slowly offload my goods. So what is the point of getting a quote for a normal transport job of normal household contents and only completing half the job. Vehicles supplied unfit for purpose, or perhaps it is just a scam way to make you pay more when you are in the worse situation to do much about the situation. So the moral of the story the quote you may receive will likely be the starting cost and no where near final cost. BEWARE If you are working to a budget as I was, you will find it blown out the window
As the saying goes cheaper is not necessarily better or in the end cost you less.

Date of experience: July 8, 2015

Thumbnail of user susank180
GB
1 review
0 helpful votes
  • Send Message
January 31st, 2018

Helpful website, easy to book, kept informed about pick up, Txt when near pick up and when near delivery. Polite driver.No problems. Would use again.

Date of experience: January 30, 2018

Thumbnail of user rebeccab1645
GB
1 review
0 helpful votes
  • Send Message
November 3rd, 2021

Second time I've used any van
Moving flat for the first time is a lot but they've helped so much
Great service every time
Highly recommend

Service
Value
Shipping
Returns
Quality

Date of experience: November 2, 2021

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.

Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.

AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.

Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.

Company Representative

Thumbnail of user anyv
AnyVan T.
Team Member
Typically does not respond to reviews

How do I know I can trust these reviews about AnyVan?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AnyVan?