AnyVan

Do not use this company, THey are awful. Unfortunately I trusted these reviews! My son has explained to me that large companies like this, use professional companies to write online reviews. This must be the case. The movers were inexperienced and packed badly, loads of breakages. Took too long. And loved using LOADS and LOADS of boxes and charged handsomely for these. They could have done what other companies do, ie take our bedroom drawers, take carcass down to van and then load drawers with all my belongings in. Anyway just thought I would try and put things right about this company. Anyvan I have discovered charge a whopping £500 to the moving company that does the job, so of course the actual company doing the move cuts corners a lot and uses inexperienced men, and probably pays em a pittance too.

Having been in the business years ago, I know the difficulties, but the sharp website persuaded me that things might have changed. First failure was to subcontract to a driver/van owner who can simply lie and then hope for the best. At least, they then remade the booking using there own van which they then had some control of. Driver was late but we had mobile number and were able to communicate with him.

I was unsure about using a man with a van, I'm not street smart and have only just moved in my own rented place! But it's legit- fool proof, the website was easy to use and they came quickly - even phoned to say they would be 10/20 mins away to give me time to prepare! Super friendly and efficient and no hassle at all! 10/10 would use again!

Absolutely do not recommend this company to anybody. Booked for 2 guys to move a wardrobe for me and after paying a substantial amount to have new flooring laid only 2 months ago, this is now ruined as it was torn in multiple places during the move as a result from dragging the wardrobe rather than lifting. Despite my patience and numerous attempts to contact the company and come to a resolution, my calls are ignored and my emails go unanswered. I find it extremely disappointing that any company, who claim to be professional, are behaving in this way. I really do urge anybody who is thinking about booking these guys to book with someone else.

Everything is fine until it goes wrong. Their driver and assistant dropped our table top breaking the glass. Anyvan then could not make contact with the driver. He would not return their calls. An insurance claim needed to be made on the driver's insurance, which proved to be impossible. Anyvan made a derisory offer of Pounds 150, leaving us some Pounds 1300 out of pocket. The CEO of Anyvan hides behind his customer service centre and takes no responsibility for the company's driver. Shameful behaviour!

Efficient, professional, genuine and reasonably priced. We used Anyvan yesterday, to move our garden pots etc from one address to another. From start to finish, Anyvan made the entire process easy and in fact we were so impressed, we are planning to use them again, for the next stage of our house move. The booking was straight forward, information flow throughout was exemplary, the men who did the work were prompt and utterly professional, treating our much loved plants with great care and the fee was reasonable. This company takes all the nervousness out of the process of moving one's treasured possessions from A to B. Highly recommended.

I booked two men and a van to move some very heavy furniture, but one of them was too unfit and lazy to carry it. I ended up helping the other chap carry it all myself.

Customer services have refused to refund me the extra I paid for two men, offering me an inadequate £40 goodwill gesture instead, which I refused. When I threatened to seek legal advice I was smugly told "you'll never manage to prove it", which just about sums up how much this company cares about their customers.

Very pleased with our small furniture removal. Driver phoned to say he was running late (actually only 10 mins) for collection due to weather. Both guys were very careful and professional - wore gloves and everything wrapped up in blankets. Guys were very professional but friendly and efficient. Drop off also went well. Phoned ahead to let us know arrival time and did arrive promptly. Very efficient at unloading and helpful about putting furniture in position in rooms. The booking process was also very smooth and trouble-free so would certainly use again.

The guys who came were so helpful. Really friendly and professional. They arrived on time, all our belongings were packed & transported with out a hitch and everything arrived at the new location in perfect condition. The price was very reasonable and the service brilliant. I wouldn't hesitate to use them again.

This was the first time I had used anyvan and it will be my last. Although I booked through them, they appear to contract the work out to other company's. That's fine except on this occasion my LED TV was damaged during transit and Any van refused to pay. Citing that there was no evidence that the television was damaged by the driver. Very poor customer service, very poor company. Better off going to a proper removal firm. It may be more expensive, but at least there professional

Had help from Dumitru moving a lot of items from one flat to another. He was really helpful moving and lifting things and took great care with the more fragile items. Would definitely use AnyVan again were I to move based on this experience.

Excellent service. Made the process of moving house so simple. Loved the ability to itemise and price everything individually. Website was clear about what was provided and easy to use. Our mover/driver was great. Really appreciated how they were able to accommodate our last minute additions on moving day, too. Pleasure to deal with from beginning to end. Can't recommend highly enough!

Easy to book online; choice of van sizes and driver or driver plus mate. We had a very helpful and efficient two man crew. Hiring a manned vehicle is more expensive than self-drive, but not that much. However, saving the time in not having to pick up and return the van, plus not having to lift and carry makes it well worthwhile. Anyvan provide an excellent service at competitive rates.

I needed a number of bulky items moving into storage. I received a phone call from the driver when 40 mins away which was helpful and the track my driver online worked too. They were careful when stacking everything into their van and again at the other end unloaded carefully and got everything neatly stacked into the storage unit no problem. The driver and helper were very polite and friendly. I was pleased and will be using again when I need the items back out of storage.

Anyvan were very professional & good at keeping me informed every step of the way. My move was not a typical one but they dealt with it amazingly! Although my removal van was late due to being stuck in heavy traffic, once they arrived the guys were very efficient & got the job done! Delivery on the other end was punctual & the furniture was handled with care throughout. I really appreciated that. Thanks Anyvan!

Lot of damage to furniture and lost items. Damage to wardrobes (external scratches), bed (scratches), chest of draws and mattress (torn in 4 places). Customer service informed me of assembly charges 2 days before the move date, so I cannot even change provider. Drivers did not protect any of the furniture, not even the mattress or mirrors. They also lost 4 screws so I had to go to IKEA and get them! Do not use Anyvan!

I needed to get my daughters belongings back to the UK from the flat she shared in Holland with her ex in difficult circumstances & at very short notice. The whole process, from start to finish was impeccable. I was guided through the quote on the phone and was emailed almost immediately with details of the driver (James) and was kept informed throughout, despite the fact it was Christmas. The pickup went like a dream and was exactly at the time promised as was the drop off. James is a real gentleman.
I have no hesitation in recommending anyvan and would use them again.

The service provided by AnyVan driver and men was fabulous. Well wrapped sofa (large), assistance at my end, and cheery, nothing too much trouble attitude.
The guys were lovely to have around and really, I would recommend to anyone and will use again

Anyvan are a scam, do not trust their sales team
Anyvan provided the worst removal service I could have imagined.

To anyone looking to use Anyvan, be careful as you will be lied to, let down and then intimated into paying more money for a dreadful service as the removal men refuse to leave your house.

Sadly, a number of our items were damaged too. But don't expect Anyvan customer services to be of any help. Once they have your money, you will get no help from them.

Anyvan are a disgrace of a company.

This company will extort its customers of their last penny. The so called "customer service" is hopelessly hostile and uncooperative. Profit is at the top of its priorities list, and the customer is right at the bottom. I'm writing this after a terrible experience of moving a coffee table, when the AnyVan customer service rep. Not only showed any willingness to assist when I tried to reschedule, she said, "I will not show you any goodwill!"
Stay away from AnyVan. There are other courier services with better attitude to customers.

Booked a 2-man Van to transport fridge freezer from Streatham to Camberley. Was advised of the collection time slot. Van + Men arrived promptly, no fuss, loaded the item and delivered it into the garage at the destination. I would have no hesitation in using AnyVan again.

AnyVan was timely, efficient, pleasant - the only area I would improve is perhaps price because our removal took 19 mins door to door all inclusive & cost £57. That said it could be because it was a set price. We will use AnyVan again in coming weeks.

The customer service team was always so helpful on the phone. I would suggest measuring all your items correctly to ensure you have booked enough space. The delivery team was amazing! It was a full long day for them with a 200 mile move of a 4 bed house and everything went smoothly and nothing got damaged! Amazing job and well worth the money for less stress! Well done.