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AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 9th among Moving Service sites.
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Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
The team was two very young bulgarians kids, not professional movers. They have damaged by corridor while taking out the furniture and the company is refusing to deal with the third party who actually did the delivery. Priced as professional services, very unreliable.
And yes they did not come at the time stated and i have waited the whole day with no one contacting me to reschedule it
Date of experience: October 11, 2017
I have used Anyvan twice now, they are reasonably priced, efficient, keep you updated on your move right up until the day of the move and their drivers are friendly and helpful. I would definitely use them again
Date of experience: April 19, 2022
Take no liability for damages use third party movers who could literally be anyone who don't care about your stuff. Sofas and chair and other pieces of furniture covered in marks and scuffs. My wing back chair is missing a patch of leather. Apparently they don't take liability!
Date of experience: September 29, 2020
I was very happy having Anyvan team taking care of my move. The team was on time and surprisingly fast moving and loading all my stuff with care.
I was between moving homes on different dates and also they stored my stuff for few days what was really helpful and hassle free.
I do highly recommend AnyVan and will hire their services again in the future.
Date of experience: November 4, 2021
I needed to move a large three seater corner sofa, dining table, a computer table, heavy television table, 2 side bed cabinets, a five drawer chest of drawers and a mattress at short notice 3 days and found this website much more reasonable in price compared to professional removals. The app works well regular updates the remover actually arrived an hour earlier than planned but that suited me. If you book one driver you need an able-bodied person there to move heavy objects as it wouldn't otherwise be practical. I decided to take the double bed disassembled myself in my Estate car as playing around on their website with various items showed this would've added another £50 to the bill. Overall very impressed prompt and efficient
Date of experience: April 15, 2022
The two drivers from Worksop area were friendly very helpful and professional. Kept contact with me from start to finish on delivery times etc. my 2mtr long display fridge was secured properly in van and delivered on time and good condition. Will use anyvan again.
Date of experience: January 14, 2018
Absolutely disgraceful, they picked up a sofa for me when it arrived it was covered in grease marks, dirt and rust from a wheel that was lent on the sofa. Made a complaint and they have said all the marks and dirt were on it which is a lie. I had pictures from the day before it was picked up. They even damaged the sellers paint work As they was very heavy handed. Wished I hadn't bothered using them now. Pictures shown are just a few of the marks. Please save your money from this company (Anyvan)
Date of experience: November 14, 2020
Most inconvenient service ever!
The booking process does not highlight or warn users of all the important bits such as:
-Arrival date. Be careful, you may have to wait an entire day for your stuff to arrive.
-What the "insurance" covers. My TV was damaged during transport, and guess what? No one cares or will do anything about it!
-The Van people will prompt you to negotiate with them for anything they consider as an extra item. So warning: the driver will ask you for a direct payment to him. If you pay, then he'll still break your stuff and you won't get any compensation.
-All of my boxes, even the taped ones were opened! My stuff was repacked. Nothing was stolen, but either they were looking for something or they just toss stuff all around (which explains the broken TV)
This service is all around terrible. Don't be seduced by the easy booking process! Just look for a man and a van in Gum Tree!
Date of experience: July 5, 2018
I had some sofas delivered from London to Duntsble. Done by two guys who were really professional. They let me know exact time when they will be delivering, done all the job. I would definitely use anyvan again.
Date of experience: February 23, 2018
I booked one man and received two which was a great start! The gents were very polite (even if it was 7am), friendly, careful and quick.
I would definitely recommend and/or use your service again, thank you!
Date of experience: March 25, 2022
I chatted with Thomas via the website and had everything organised within half an hour.The two men who helped me move were absolute superstars, they got all of my things from the street up to my 3rd floor flat in just under an hour and a half. Punctual, polite and friendly - a lovely experience dealing with this company, great customer service.
Date of experience: December 13, 2017
Great experience using Anyvan. I booked with a Lovely girl called Emma who couldn't do enough. Very professional and great value. Tracking throughout.
Will definitely recommend family and
Friends.
Teresa
Date of experience: February 8, 2022
Gave AnyVan £125 to pick up an oak cabinet and deliver about 18 miles. They got to the job but refused to upload onto van as it was heavy. We were left high and dry. Apparently my fault they didn't have a sack barrow or set of wheels, even though they knew item was heavy and had all the dimensions. Didn't get a refund. Lost all our money. Avoid at all costs. Very unprofessional and extremely shady company. You have been warned.
Tip for consumers:
Just don't use this company
Date of experience: February 16, 2023
Van and drivers turned up on time. Had a different job list to the one I had updated online. Was charged £280 extra instead of £60 for a few extra items! Customer services - I had to contact on four occasions before being told there would be no refund as it was my fault I hadn't clarified the changes! No insight into my perspective, their faulty website or the stress and out of proportion extra charge. Very disappointing. I never leave bad reviews - but this feels such a rip off!
Date of experience: June 5, 2023
Booked a time slot which they arrived 4 hours late for, rushed the job, communication was poor, our drivers couldn't speak English and so communication was extremely difficult, left a car full of items to move ourselves. And we missed our deadline to hand our keys into our old landlord. Absolutely horrendous support afterwards.
Strapping our belongings to a dead horse and dragging it along the road with two broken arms would have been a far easier experience.
Date of experience: July 10, 2019
Thomas and colleague did an absolutely fantastic job! We're elderly and needed a l. Arge, heavy 3 piece suite moving to our garage for collection at a later date. They were friendly, fast and polite! Would highly recommend this company. Thank you!
Tip for consumers:
Easy to book. Everything occurred in the timescale given. Trustworthy site.
Products used:
Removal service
Date of experience: November 2, 2021
Twice I've used Anyvan recently and both times the experience has been unacceptable. My first delivery didn't arrive until 12.40am and the one I'm currently waiting for has been changed three times. Don't expect any type of discount from Anyvan if you are messed around because they won't do a thing. No point choosing a particular day as the drivers do what suits them not the agreed booking you pay for.
Date of experience: October 25, 2018
Horrendous service, damaged furniture
Horrendous service! Please don't use this company. We had our bed, arm chair and dining table damaged. My entire jewellery box drop all over the drive. We had to cut up our throws to use as floor coverings as they wouldn't take shoes off or wear boot covers. We paid for dismantling but they turned up with no tools. I went back and forth with anyvan to seek compensation and ended up with nothing. Even if you have before photos they don't accept them as they need to be date stamped. Im amazed to see so many good reviews. We must have been the unlucky ones. I can accept that anyvan are technically the middle man but they took no responsibility to assist with rectifying the damage and loss that we suffered.
Date of experience: December 2, 2020
Never used these people before, and was let down with my first booking. NO contact whatsoever, after they cancelled my booking - although they had both contact numbers for the collection and delivery address. Will never use them again. A bad attitude!
Date of experience: July 2, 2018
Completely untrustworthy company. Booking made online and while I indicated that there is a lift at the delivery location they called me the day before to tell me there will be an additional cost involved because: the carrier would have to "lift" the item to put them in the lift. How ridiculous is that!?! And for a small fridge? This is a joke. Do not book online, call if you don't have another option and ask for ALL the costs involved. Who knows maybe if the driver sweats too much you will need to pay for a water bottle too.
And to top everything up on the phone the service lady was trying to convince me that I was wrong and stupid for not understanding properly the costs. I have an email that says exactly what the service includes by the way.
Date of experience: July 5, 2019
Excellent and efficient and reaasonably priced service. Easy to book on line, paid small additional amount to guarantee afternoon delivery which was most helpful. Two strong men arrived, had the piano out of one property and delivered to the other swiftly, safely and with no fuss. Would certainly use again.
Date of experience: March 1, 2018
Having been let down by a booked van hire we rang Any Van fearing a high price quote. We were given a fair price and a five hour window for arrival. The van arrived in 2 hours and the removals men were polite careful and friendly. We were moved before our deadline and I can only say the service we received was fantastic. Thank you so much.
Date of experience: April 26, 2022
I paid £3,200 in advance for a complete house removal. I frequently updated Anyvan prior to the move with additional items for which extras were added to the quote. On the day the vans provided were hopelessly too small. Took eight hours to load the first van! That was impounded by the police for being overloaded and my belongings were not delivered until SIX days after collection! Some of my belongings had to be moved by my family to their homes because of the necessity of clearing the property for occupation of the new owners on the follwing day. A significant number of items were damaged, some beyond repair, and others have completely disappeared. Avoid this total shower like the plague!
Tip for consumers:
Trustpilot reviews were valueless
Products used:
Removal service
Date of experience: July 27, 2023
Really quick and efficient. Great customer service. When the original driver couldn't get here on time they immediately got me a new one who arrived spot on time. Lovely man who was so respectful and helpful. I will definitely use this company again.
Special thanks to Ion the driver. He was fantastic.
Date of experience: November 5, 2021
Scratches on my furniture after dragging not lifting the top section of my display cabinet. The two removal men were told 3 times to lift the top but this was totally ignored. I informed the company before the furniture was moved to the destination point. I thought at the time that something would be done - not likely. I have sent photos of the damage and basically it's my word against the transport provider NOT Anyvan. Although the men said they couldn't see any damage until the top was removed, that was because they weren't there. The top sits back from the base so there is a 2 inch gap (where some of the scratches has been caused). Don't think that you are dealing with Anyvan, they have just made themselves a middle man! I even provided a duvet to protect my furniture whilst it was in transit. Avoid this shambles of a company like the plague if you value your property!
Date of experience: February 27, 2020
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
