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AnyVan

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Overview

AnyVan has a rating of 2.3 stars from 717 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 9th among Moving Service sites.

  • Service
    233
  • Value
    225
  • Shipping
    115
  • Returns
    67
  • Quality
    181

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
17
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116
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How would you rate AnyVan?
Top Positive Review

“Brilliant from start to finish”

Georgia H.
2/9/22

Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.

Date of experience: 2/8/22
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Top Critical Review

“Appalling experience”

Caroline C.
8/13/24

Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.

Date of experience: 8/13/24
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Reviews (717)

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Reviews that mention popular keywords

customer service (100) removal men (14)
Thumbnail of user janel204
GB
1 review
0 helpful votes
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April 14th, 2019

Cancelled same day as collection and delivery due, no compensation. Had paid extra for a specific day and had no good reason other than our delivery had been dependent on other deliveries which had not come off. Didnt even call back when they said they would so we ended up chasing them on supposed day of delivery. This company is an absolute joke.

Date of experience: April 14, 2019

Thumbnail of user darreng153
GB
1 review
1 helpful vote
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October 27th, 2021

Booked 3 bed house move. They turned up in a medium wheel based van x2. Trapsed mud through house. No protection for carpets. Gouged the walls and ceiling moving furniture. Dragged my mattress through the mud they trailed in. Only took half of the contents. Made me pay more to move some more items and threatened to unload the vans and not move my belongings. Items went missing on the day which, including a brand new expensive padlock which I left by the door to take to the storage unit. Parts of furniture left behind. Crucial screws were found in random rooms of house for rebuilding furniture. They had no tools for dismantling and rebuilding furniture. They were verbally aggressive. Damaged my property. I then had to hire a proper van (luton) to move the other half of my 3 bed house with help of my friend that evening. I was lucky to get to van hire place before they shut. Please AVOID. I will never use them again.

Date of experience: October 27, 2021

Thumbnail of user jce11
GB
1 review
0 helpful votes
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April 7th, 2018

The best customer service and very helpful guys. Even helped me to plug my wash machine! Very good. I was very happy with their service also very easy to book and you can manage your booking online which was really great as I added some stuff into the list after the initial booking.

Date of experience: April 6, 2018

Thumbnail of user axell20
GB
1 review
4 helpful votes
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November 27th, 2017

Driver showed up 4 hours late at 8pm, the van was not fit for purpose, driver was rushed, stressed and not careful at all with our belongings. Overall horrible experience. Please stay away from this company.

Date of experience: November 27, 2017

Thumbnail of user stephaniee49
GB
1 review
0 helpful votes
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April 16th, 2018

I was not sure how to organise collection of an item from an ebay seller to then be delivered to my daughter. I was helped all the way through the process and everything went very smoothly. A great company.

Date of experience: April 16, 2018

Thumbnail of user duygus2
Ireland
1 review
0 helpful votes
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April 7th, 2018

Thank you anyvan.ie! It was an amazing experience. Just entered details of objects that I wanted to be moved and got very reasonable offers. They're reliable and their website is very easy to use. I will use it again and recommend to anyone needs help

Date of experience: April 6, 2018

Thumbnail of user maryp345
GB
1 review
0 helpful votes
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May 2nd, 2018

We had 2 sofas collected and delivered to us on a same day service. The driver and his colleague were professional, polite and helpful. The sofas were protected in shrink wrap and delivered well within the time specified. Thank you, would definitely use AnyVan again.

Date of experience: May 2, 2018

Thumbnail of user joem2354
GB
1 review
0 helpful votes
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March 10th, 2022

I googled man with a van, this was the lowest price but, I got more than I paid for. Wanted small van 1 man assist, got big van 2 people (Good for me didn't have to carry a heavy tv) they went above and beyond.

Date of experience: March 10, 2022

Thumbnail of user peterc1648
GB
1 review
0 helpful votes
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April 27th, 2022

Easy access to on-line quote
Good followup comms and especially liked the helpful online chat
The delivery guys were very helpful and polite
All round experience was really good and positive so will definately use them again. Highly recommended

Date of experience: April 26, 2022

Thumbnail of user chrisv589
GB
1 review
0 helpful votes
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November 30th, 2021
Verified purchase

I booked the service online via the AnyVan website. The booking process was intuitive, quick and easy. The payment was secure.
On the day I was able to track my Van and driver. He arrived on time and loaded my belongings quickly and with care. The drop off was equally professional with the driver and his assistant taking great care of my belongings and my property.
I cannot recommend the driver, his assistant and the overall service highly enough.
I will definitely use this service again and have no doubt in recommending it to my family and friends.

Service
Value
Quality

Date of experience: November 30, 2021

Thumbnail of user rosanak
GB
1 review
0 helpful votes
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March 14th, 2022

I used anyvan a few days ago for my house move and they were fantastic. There were 2 locations to collect items from to deliver to a first floor flat.

The 2 guys were friendly and efficient and the whole things was done in 2 hours. Would definitely use again

Date of experience: March 14, 2022

Thumbnail of user mi29586
GB
1 review
1 helpful vote
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September 11th, 2017

Wait until you have to deal with customer services, be sure to keep a detailed note of what was said when and by who because if they have to listen back to the recorded conversations they are very choice about what they quote back to you. My issue will be going to small claims as a matter of principle. The rest of the experience was quite professional.

Date of experience: September 11, 2017

Thumbnail of user kathw43
GB
1 review
0 helpful votes
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April 5th, 2022

This is the first time I have used this service. The two guys were professional, polite and friendly. Nothing was too much trouble for them. The tracking service was excellent and a great bonus on the day. Five stars. Highly recommended and will use their service again.

Service
Value

Date of experience: April 5, 2022

Thumbnail of user paulineb241
GB
1 review
0 helpful votes
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April 27th, 2022

I recently used AnyVan to move home and am very pleased with the ease of the move. The men arrived punctually and were very friendly and professional. Nothing was too much trouble. I would definitely recommend them to anyone looking for a stress free and excellent service

Service
Value
Quality

Date of experience: April 26, 2022

Thumbnail of user clairer40
GB
1 review
0 helpful votes
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February 10th, 2018

I recently required moving my daughter's non-working motor bike from North to South. Having found AnyVan on the net I made inquiries and found the cost quite reasonable. They contacted me and arrange pick up date. The driver contacted me and gave a time frame and his name. The driver and assistant arrived on the day and at the time they said they would. They were both very polite and helpful, and took car not to damage the bike. This was then delivered safely. I would use AnyVan again, and recommend to friends and family as being efficient and affordable. Great work guys.

Date of experience: February 10, 2018

Thumbnail of user edwinaf18
GB
1 review
0 helpful votes
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April 15th, 2022

I was over the moon with this service, value for money excellent, communication from initial booking to delivery excellent; driver excellent very nice and helpful. Would not hesitate to use again and recommend to others.

Products used:
Man and van

Service
Quality

Date of experience: April 15, 2022

Thumbnail of user stephenc1452
GB
1 review
0 helpful votes
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November 18th, 2021

They helped us move house really quickly and were super helpful. And them the guys turned up and were even better than we could of hoped for and very friendly. I'd definitely use them again and would recommend them to anybody who needed them.

Tip for consumers:
Use it there great!!!

Products used:
Moving van and 2 guys to carry all the stuff

Service
Value
Shipping
Returns
Quality

Date of experience: November 18, 2021

Thumbnail of user chancelb1
GB
1 review
3 helpful votes
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June 28th, 2023

I have used AnyVan once before, and had no complaints. Unfortunately, this time was not a great experience. The day before my move I was expecting my allocated time-slot and tracking information, which I did not get. I then contacted customer service who said 9am. Great. I got up early and everything prepared. I rang the driver just after 9am and double-checked as I still had no tracking information. Despite the name being Muhammad, a lady picked up, and after I mentioned the word 'van' she hung up. Then I rung again and I was told I had the wrong number and he doesn't drive a van anymore. AnyVan had no explanation for this. Luckily, they were able to send a replacement who were great but they were explaining how they barely got any money despite me paying a small fortune. Anyway, I've cancelled my future bookings with them.

Service

Date of experience: June 28, 2023

Thumbnail of user karenm606
GB
1 review
0 helpful votes
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May 11th, 2018

George and Ray were very polite and professional. These two strapping lads lifted 4 heavy garden urns and a garden font. All the pieces arrived safely and they were cheerful and obliging throughout. I'm happy to recommend them. Well done lads!

Tip for consumers:
I found this site easy to use and the staff really helpful.

Service
Value

Date of experience: May 11, 2018

Thumbnail of user traceyl17
GB
1 review
3 helpful votes
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September 25th, 2016

I was so disappointed in this company. I made a booking to move some bedroom furniture to a residential care home for my father. As I had a 2 hr drive to take receipt of the furniture at the delivery address I telephoned anyvan.com the afternoon before the removal was due to take place to check the job would be completed and a driver had been allocated. I was informed that although a driver had not yet been allocated I was assured everything would be fine with the removal. You guessed it - I drove the 2 hrs to the delivery address and no van man turned up. I didn't even receive a telephone call from anyvan.com to say my job had not been allocated. Of course they were happy to reimburse my refund but it isn't about the money its about the total chaos and upset a 'no show driver' causes.

Date of experience: September 25, 2016

Thumbnail of user irenl2
GB
1 review
0 helpful votes
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December 8th, 2021
Verified purchase

I paid £374 and they didn't do the job and never pay back my money. When I asked theirs manager phone number, they refused it
I show on the photos which way they are lying and lying and lying …. They lie every day different, and they keep my money still…Thieves!

Date of experience: December 8, 2021

Thumbnail of user thomasp267
GB
1 review
1 helpful vote
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August 28th, 2018

Booking was ok but the actual moving company and service they provided was appalling. They only moved half my possessions. They just left the rest. What they did move they damaged. They started quite cheap but ended up being very expensive especially as they only did half the job and that was done badly, When I complained they basically said tough we have your money now.

Please don't use them they may appear ok at first but they are a con. They have 100s of fake reviews on their sites.

Date of experience: August 28, 2018

Thumbnail of user margarets127
GB
2 reviews
0 helpful votes
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December 11th, 2017

A first class
Performance - fast and friendly. AnyVan provided a wide choice and,
Once this was made, detailed paperwork. The removal itself, by Seby UK, was
Efficient and flexible, via two young men who were pleasant and helpful. All in all,
A very good experience at a very reasonable price.
Margaret SM

Date of experience: December 10, 2017

Thumbnail of user loub59
GB
1 review
0 helpful votes
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November 25th, 2018

Was given time of 2-4pm. Lads turned up at gone six. Instead of taking my belongings to the destination, they drove to another house to drop their belongings off first! This was twenty miles from the destination! No one told me they would do a run before delivering my things. I contacted the manager and expressed that I was not happy. My items were making their way up the M6! He told me then he would take my items back to my house! Eventually I got my items at almost 9pm. Total cowboy. Very unpleasant man. Whatever you do - don't do business with this company.

Date of experience: November 25, 2018

Thumbnail of user markb3906
GB
1 review
0 helpful votes
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April 15th, 2022

Well signposted on line site. Easy booking, flexible and added tracking facility available. Timeous communications throughout and good value for money. Delivery punctual. Would absolutely use again and absolutely recommend

Products used:
Electric wheelchair, clothes and body harness.

Service
Value
Shipping

Date of experience: April 15, 2022

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From the business

AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.

Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.

AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.

Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.

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AnyVan T.
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