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AnyVan has a rating of 2.3 stars from 717 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 9th among Moving Service sites.
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Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
From start to finish the whole process was pain free. I was kept up to date via email and text which assured me everything was fine. The gentlemen who turned up were chatty and very professional. I would certainly recommend AnyVan as the ones to use.
Date of experience: December 18, 2017
We had a very short window of time to organise a move and AnyVan took away the worry - it also saved having to ring round lots of people! The company we used (X Factor) were brilliant and made the day go as smoothly as it could.
Date of experience: March 15, 2018
Great service but the only reason why I am giving 4 stars is because they wanted to charge me £50 extra for the movers to carry my belongings from the old property to the van and from the van to the new property. When I told them I cannot afford it and it sounds like a huge amount to pay just for carrying personal belongings (I had no furniture, just bags and boxes), they decided to charge me £30 instead as they said that in this case, only one guy would do the carrying instead of 2 (for whom I would be charged the initial £50). I think this is an overpriced service and I know for a fact that a lot of drivers would happily carry a few items free of charge or on a much lower fee that £30-£50.
Date of experience: February 8, 2022
My furniture left in perfect as new condition and arrive damaged. My furniture was not covered or tidied down in the van and arrived with other peoples furniture fallen ontop of mine. Drivers attitude was appalling, the van unroadworthy and communication zero. Anyvan refuse to contact me! Very poor service and very poor customer service. Anyvan is an embarrassment to the removals industry. There opinion is because the item is delivered, I should not be refunded the delivery! AVOID
Date of experience: May 12, 2018
I was very impressed with the service, my initial phone enquiry was handled very professionally, I received a text the day before the collection to confirm the time. My item arrived safely wrapped in cloths to prevent any damage. Definitely use them again.
Date of experience: February 9, 2018
Thought it was too good to be true when I was given the price but was pleasantly surprised! Great service was kept informed of driver location and status of the job throughout will definitely be using again!
Date of experience: April 4, 2022
From start to finish, the move could not have give smoother. From initial quite, to booking, to actually moving, the team at AnyVan were so helpful and professional. I am absolutely delighted with the service and would highly recommend AnyVan
Date of experience: March 8, 2022
Arrived dead on time to pick up my vespa scooter. Item was loaded carefully and was fully secured in vehicle with ratchet straps. Met the van at the other end and the driver was just as careful with unloading. No problems at all. Would recommend.
Date of experience: April 25, 2018
I was totally pleased with the prior communication before the day and also just before the allocated time. Both guys were very polite and professional and loaded my goods with care. They made the whole experience totally stress free. I would not hesitate to recommend.
Date of experience: February 5, 2018
Bad - very bad. Do not use these guys. I ordered two guys to move a sofa one story up. Simple job. The movers bashed around the sofa against the walls so much that they caused extensive damage. They scratched and chipped the walls and door frames very badly. We have recently repainted all the walls along the staircase and doorframes when we did our attic conversion. We have the proof of the work. The company refused to even take a look at the proof of the recent work and take responsibility for what their workers did. It's not professional. Their staff are not trained properly. See photos of the extensive damage they have caused, which they refused to look into and rectify.
Date of experience: February 20, 2020
I booked a service to collect a motor bike - a nightmare avoid these people, on the web £70 then I ended up paying £110 because they could not find a sub-contractor to do it for the £70 it sucks plus they stored my card details!
Date of experience: June 9, 2018
These 213 reviews are paid believe me becuz it's a business which is literally run by one young boy who has no idea what to do... i booked a van for 5 pm and they kept on saying to me that the van will arrive in 1 hour n so... they kept on delaying until it was 9 pm at night with all my luggage outside... they just said they couldn't find any driver sorry... please please avoid this scam company
Date of experience: September 29, 2019
Listed a job and paid up. Collect some outdoor furniture from a friend and deliver to central London. Then the trouble started. The job was subcontracted to another driver who kept us waiting ALL DAY before telling us he was having trouble with heavy traffic. He didn't get in touch and we had to phone and phone the other driver and hassle to even get a response. There was no heavy traffic on that route. That was simply a lie. He eventually turned up at 10.30PM on a Friday night and expected our night porter to help him. Worst still their customer service is zero. Phones permanently engaged, emails not replied to, nobody gives a damn. I spent hours trying to get through and get someone to take this on board. They just made it so hard they're banking on you giving up. After 10 days of endless pursuit, they offered £20 credit (as if i'd use them again!) and truly dont care. DO NOT USE ANYVAN. They're truly dreadful.
Read more: https://www.removalreviews.co.uk/movers/anyvan-836#*******
Date of experience: August 8, 2017
What company takes your money and offers a collection slot between 8AM and 6PM then turns up at a block of flats at 11.40 pm to remove furniture which only had to be moved to a house less than 10 minutes away. No apology, disturbed neighbours and inadequate compensation for all the stress caused to my daughter and my mother. Any Van is a disgrace. A weak company officer who uses the iinadequate customer service staff as a shield. It would be interesting to know how long he keeps his customer service staff poor things!
NEVER AGAIN!
Date of experience: September 2, 2018
Great all round service from selecting the best date and best price for me to getting my car collected and then delivered. Delivery tracking app is 100% spot on all the way. Driver was polite and professional. He even explained how he was able to reverse his truck right up to the address for easy collection. I liked the fact that he wasn't like "his your car unloaded I'm off" I have already recommended anycar to a couple of my friends. Would definitely use them again. You even get a courtesy phone call and text the day before letting you know name and a photo of your driver and times of there route etc. Top man Aaron. Thank you
Products used:
Car collection and delivery service
Date of experience: December 13, 2021
I had a large removal last week, consisting of several large and heavy furnitures. The driver from AnyVans provided great services in helping us moving them. The tracking system also benefitted my time planning, making the process fast and easy. Highly recommended
Date of experience: February 21, 2022
Very professional - initial communication was clear and helpful - reliable - updated me of exact pick up and drop off times - would definitely recommend. All the items transported arrived in perfect condition. The driver was courteous and very efficient - would definitely recommend. Excellent value
Date of experience: May 14, 2018
If there was 0-5 rating Id still rate them minus 10 if I could.
Weve booked a 4 bedroom house in advance and paid extras for premium service. What a joke.
Not only did they turn up hours late without any notice or courtesy call but they also had the wrong size van (!) and unable to mov all at once promised to turn o first thing in the morning the very next day.
Need I say this never happened and after half a day chasing on the phone and demanding for our prepaid job to be finished they had the cheek to say Noone is turning up at all.
So our house is still only half moved although weve other things on schedule which we now had to postpone.
Utterly ridiculous, unprofessional to say the least.
Just a disgrace, not even remotely able to give any customer support.
Well most definitely demand a refund for their sh! T premium service as well as compensation for all the expenses weve now incurred thanks to their delay and incompetence.
AVOID AVOID AVOID
Date of experience: June 30, 2018
I can't recommend this service enough - it was really easy to set up, very competitively priced, and with good communication from setting up the requirement to the driver himself. The driver made it all the way from London through heavy snow and the furniture was delivered in perfect condition.
Date of experience: March 5, 2018
First time using a moving service usually just find someone on Facebook but the last time I did that they broke my stuff and didn't give me a discount. Using the any van experience was so simple you can pre add what you want to move and if there's more that's fine you may get an extra charge but it wasn't much for me. Driver was friendly and helpful and even helped more than needed I was so greatful. Alexandro if you read this thanks again
Tip for consumers:
Be respectful and kind to drivers they may help you out
Products used:
Moving van
Date of experience: November 16, 2021
Excellent service. Would recommend. Good price and communication.
The driver and his mate were amazing and delivered a 2 and 3 seater sofa even though we had awkward angles and doorways. They were patient and determined.
Products used:
Collection and delivery
Date of experience: March 2, 2022
I used anyvan.ie for a job in SE Ireland but the currency was in sterling. To my mind, this is a bug that should be a simple fix. As it was, I fell into the trap and thought the price was in Euro, but it wasn't. The reply I got from the Anyvan Helpdesk was less than helpful basically saying that of course the price was in pounds.
Otherwise, an excellent service that is not hesitate to recommend.
Date of experience: May 12, 2018
I called anyvan to book a pick up and drop off and my item was picked up 2 days later and delivered on the same day. I was given a time of drop off so I didn't have to wait in all day. The guys were very nice and I would use this company again.
Date of experience: November 18, 2021
I booked AnyVan to take 5 items to a local charity shop. The two men arrived early, were polite and helpful. I switched one of the items I had stated on the booking, this wasn't an issue. I only wish I'd used them for the rest of my house move
Date of experience: May 26, 2022
Very very bad experience with this company, driver never showed up, did not answer his phone, no answer on customer service, called at least 12 times in 1 h -no luck. Had to arranged another company, 2 days later, still no money back and no luck with phone calls, ones agin called customer service 3 times each time 10 min on the phone and no answer!
Date of experience: July 17, 2018
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
