AnyVan

Anyvan did a good job in somewhat difficult circumstances. They couldn't find a driver to do the job on a Saturday, but refunded the difference for a flexible job done the following Monday.

The driver (Drive82) also had to overcome a vehicle breakdown (could happen to anyone) and the recent snowtastrophe (happened to all of us) to get the job done. But the goods were delivered in good condition and at a good price.

The service I received from Victor and his colleague was excellent. They were efficient, hard working and friendly. I would have no hesitation in recommending them.

This is a fantastic company to deal with. The firm we used to move my Mum were excellent. They worked so hard and despite the terrible weather they kept us up to date on any delays.

This site has so much to offer. From the moment my needs were submitted I quickly received different quotations. I chose one that suited my needs and they did not disappoint.

From booking to delivery was 3 days, and involved a move from one end of the country to another across the Irish Sea.
I couldnt have done it myself any cheaper

I would never ever book Any Van - they are scam! They basically charged for NO service at all - the van drivers walked away on the moving day. Find more respectable company.

Very easy to book, competitive pricing, great communication, delivery was very smooth, lads very polite and helpful, I will definitely use again, 5 star Service.

Quick and easy to book, helpful customer support, great driver, professional, true to time and very polite. Would use this company again in a heartbeat.

Anyvan kept in touch throughout the move & the drivers were polite & efficient. The tracking facility makes it easy to see where they are on their journey. Thanks guys

The driver and the service itself were great - no complaints there. What was disappointing was that AnyVan, despite telling us that we could edit the details of our load until a certain point before the pick-up time, charged us a huge and entirely unfair surcharge. None of the customer service reps was able to explain this, and it remains unclear whether there was simply a huge penalty or whether it was the change in the load that caused the price to surge (and in fact double). The size of the load did not really change, not did the load time - but AnyVan's algorithms came to a very different conclusion. Effectively, we switched from a few large boxes to a larger number of small boxes, so this may even have made loading easier.

What I am particularly disappointed by is that the problem only became apparent at a point when we were in no position to look for an alternative provider. Combined with the poor customer service the whole thing felt like a deliberate way of putting the customer in a tight spot with misleading device and then ripping them off when they have no option of backing out of the transaction. The follow-up customer service experience was fairly disappointing, too, and I never really got the feeling that AnyVan had understood how badly they had got it wrong, and how unethical their behaviour is.

I will never use AnyVan again, and I will continue to advise anyone I talk to against using them.

In November 2019 i spoke with Nicky Shipley that i need removal from Gloucester to Edinburgh this Company Anyvan collected £700, this company did not render service for me they collected my money since last year November 2019 up till now they have not pay me back is which today 7/*******.

Friendly and professional, with reasonable prices by a quality company, that's how Any Vans People came across from people on line to driver and his partner, When I booked them to take some settees from my home to my sons, regards and merry Christmas Peter

Anyvan moved several items of furniture for me recently and I would definitely use them again. Prompt, courteous, careful and efficient. Couldnt fault them.

Was surprised how easy this was. Any van and their driver over performed, fast, prompt, reasonable and friendly. They deserve to succeed if they maintain standards

Straight forward communication. Best quote by far. Done what they said they would do. In this day and age a rare thing. Will deffo be using them again.

The Guys moved my folks place and set everything in their new flat within 2hrs, very pleasant and respectful and done what most people would call a great no hassle job. Thanks David

Reference: AV 553 5399

I am moving between two different cities and I had paid extra to book a specific time-slot. On the day, they informed me that they will be 1 hour late outside the time-slot range and then 2 hours late.

Due to them being so late I missed my train and other transport so I had to get last minute tickets that cost a fortune in order to get back home.

I called, and the customer service person had a lot of attitude. She told me that it is not their fault about my schedule and that there won't be a compensation because it is not their responsibility. Then she said that I should read the terms and conditions before buying their services. I told her that I did it over the phone, and that obviously it is impossible to know these things over the phone unless they inform me about it. Her reply was What did you expect? To read you 3 pages of terms and conditions over the phone?

Well, yeah? If it is so important to follow them, then they should let me know over the phone to what I agree on!
And her defense was that they sent an e-mail with a link to the terms at the bottom of my receipt... AFTER I have purchased their service. Sorry, but someone has to read these BEFORE they buy, not after.

And then she mocked me like Wow, don't tell me that you actually read the terms and conditions every time you buy something online.

Just a horrible company, with no courtesy, no accountability, and very bad employees and customer service.

AVOID!

Horrible customer service received over the phone. The customer assistant was practically shouting at me. I went through so much hassle with the man absolutely appalled. Spoke absolute waffle too.

The employee failed to give me accurate and adequate help over the phone. I even asked to talk to a supervisor or a manager and he gave me silly excuses as to why he can transfer me to them. There was an issue that I had with my booking; I was told that my payment "failed" however i straight away contacted my bank who informed me that the payment was sent. I tried to even give him the transaction iD and he refused to pass it over to the accounts team. Massive waste of my time and horrific experience with him. I have no trust in your company to the extent that it is imperative that I get a new card once I'm done with AnyVan. The employees took my bank details over the phone and sent the payment again up to three times. Even went to the extent where he blatantly lied and said my card had expired. Something that was right in front of me with a expiry date of 2021 he has the audacity to be lying to me. I am absolutely furious.

Good customer service. Fair price. On time. Large enough Luton Van for my move. The movers workee very fast. Would use them again if/when I move again. Thanks anyvan.

Booked a house move to a storage unit. Absolutely shocking. My furniture is scratched and damaged, they say they are insured but you are not. Avoid at all costs.

I booked the collection of a two seater sofa, clearly stated on booking as a "two seater sofa". Yet it turned up in a van that was dirty and old and too small for the job that contained an oily spare wheel, on removing the sofa from the van the cover was ripped and covered in oil, which will not come out. This is a quote from the Any van website instructions to drivers, code of conduct:
All customer goods will be packed appropriately and safely, showing a heightened duty of care throughout all moves. Don't take risks, use more blankets if necessary. This makes you feel your item will be taken care of but beware as it is a lie my pale yellow sofa was not wrapped at all and no care was taken!
When I contacted Anyvan I was told by customer services that they do not care what condition your item arrives in, they do not care what happens to it on the way, I quote "if the driver gets it dirty and breaks it that is fine so long as he delivers it!"
The sofa I bought is totally ruined. Anyvan charged me £98.00 to ruin it!
It is not worth the risk with a company that has no pride or customer service.

Read more: https://www.removalreviews.co.uk/movers/anyvan-836#*******

My 80 year old mom used any van when they arrived they said had to pay another £300 on top of the £1400. Already payed as had to walk up a pathway. When delivered to new address tv screen was smashed scratched walls in new home red box smashed to smithereens. The delivery men said it was not them. Who was it?
Also van to small had to leave a lot of items behind.
The next day rang anyvan to claim as mom had the platinum service.
Chap said could not get into computer but would ring back Monday but didn't
I called 5 days later to be told Inshurance was only 5 days. When you move there's a lot to do and we're never made aware of this 5 day Inshurance
Anyvan spoke to drivers and they denied everything even the smashed plastic box. So the platinum service means absolutely nothing. Anyvan just took the delivery men's word and nothing else
I even e mailed the CEO to which I still have no reply 3 weeks later they fobed mom of with another insurance company where there's £250 excess to pay.
(Please avoid this company at any cost)"

Good communication, driver arrived on time and was very helpful and courteous, no problems at all, vehicle arrived safely and was unloaded to a suitable position.
Would use again.