AnyVan

The move went so well! I was nervous having my Baby Grand moved but Any Van were fabulous. The movers were so professional and very nice as well.
Thanks
PB

Despite the Beast from the East, my driver kept me posted and delivered my vehicle on the agreed date. Very helpful and overall an easy to use service. Thank you.

I filled the online form and got quoted. I received a telephone call from their team and I requested additional stop and disposal to which they added to the original price. I paid the final quote and to my surprise, it did not include any of the additional services I requested. I called them and one " moving expert" told me that my quote did not include any of the additional services. I finally managed to speak to the employee who added the extra services and billed me for, and, surprise surprise surprise, he denies any of that 1 hour conversation. I then asked to speak to his manager who also denied any of those services to have been billed. I asked him to listen to the recorded telephone calls and finally, 3 hours down the line, I received a telephone call from the company saying " after listening to the telephone call, they found out I was correct and that I have paid for those additional services" The customer service employee sounded like he is doing me a favor offering me the services that I already paid for but I managed to have him apologize for the time wasted and their mistake. I must say, however, the movers, who are another smaller company probably subcontracted to Anyvan, where absolutely well mannered and helpful. I would advise to avoid anyvan and go straight to the movers themselves and cut out the middleman.

PAID MY MONEY UPFRONT, NO DRIVER ALLOCATED FAILED TO TURN UP AND COLLECT BIKE FIRST DAY. THEN TURNED UP 24HRS LATE AND WAS 240 MILES AWAY AT 7 PM AT NIGHT! ON DROP OFF. COMPLETE JOKE. CHECKED THIS COMPANY OUT ON COMPANIES HOUSE THERE 2.5 MILLION IN THE RED!. YOU HAVE BEEN WARNED. DO NOT USE THIS COMPANY YOU WILL BE VERY SORRY. THEY DO NOT HAVE THERE OWN DRIVERS THEY USE MAN AND VAN TYPE DRIVERS FROM ANY OLD SOURCE. TOTALLY DISGUSTED WITH THERE ATTITUDE AND VERY POOR CUSTOMER SERVICES!. CEO CAN BE CONTACTED ON LINKDIN ANGUS ELPHINSTONE... POOR POOR SHOW BAD COMPANY.

I would give zero if I could! TERRIBLE experience as my son and I live abroad and needed a company to go in and collect my sons personal belongings from his student studio accommodation as he left UK due to Covid 19. I
Specifically asked if they do a packing service which she said yes and even gave me dimensions of boxes to which I told her I need 10. After she gave me the quote I left the chat to pay which they took the payment. The day of removal two men turned up without boxes and she never included my request on the quote. After 10 mins the men left so my sons belongings were never picked up. When I complained to head office they refused to offer me a refund for their blunder and said I would have to pay an extra 75 pounds for reschedule fee and extra 75 pounds for boxes and packing service after already paying 148 pounds to move and deliver a few items 21 miles from sons accommodation. Also they are making things difficult to send me a copy of the online transcripts from the online chat. Highly recommend to never use this company

WARNING DO NOT USE ANYVAN" THEY ARE THE WORST! TOOK MY MONEY NEVER COLLECTED MY ITEM,
These are very dodgy middle men, with shocking couriers.

I BOOKED ONLINE ON THE 27TH OF JULY, NO PHONECALL AS PROMISED, fobbed me off non customer service, awfull dodgy service!

DISGUSTING COMPANY! So my initial job was for a few cases some large bags and a medium box for £52 pounds and to go up two flights of steps. As things go I ended up having a laundry bin, a stool and two small parcels as well. Well the man kindly told me I had to pay an extra £68 for him to move the stuff! Then when I go to get in the van as that's what I did with another company he says 'Oh you can't come with us' and left me there! So I had to just hope that they knew they were going while I waited for an Uber and guess what-they weren't. Maybe it's because they know I'm a young girl that they decided they could take complete advantage of me. Then I talked to Taryn a 'support agent' who told me that it was all fine because they were professionals and would hopefully deliver my items soon. So now I'm just waiting and hoping that EVERYTHING I OWN is delivered untouched and nothing has been stolen. This company is a scam whatever you do DO NOT USE THEM.

We had a few extra items that were not in the list. The items were two boards from a table and a desk, a small folding desk, the legs for the dismantled table and desk and a couple of black bags.
They didn't pick these items. The van was practically empty and they delivered the other items straight to our new house. I really don't see why. But anyway, they send photos to the offices of what was left behind and told us to call the customer service. We called the customer service, after 1-1.5 hours they replied and told us they would call us back with a quote.
We are still waiting for the call.
We put the stuff in a black cab and completed he move with half the price their website quote was (40£) to hire a new van.
Don't bother with these people, just hire a real man with a van. You cannot be expected to know all your items before you have actually packed. And then you are left with nothing to do. I was lucky this time. Next time I move I am not using this and I'll make sure none of my friends do.

Excellent service. Very easy to use on line. Phoned and query was answered. Knew exactly what I was going to pay, no hidden expenses. I would definitely use this service again. Thank you.

Anyvan, I have noticed you have taken so many of your customers money (including mine) but refused to provide the service. So much that a petition has been made called 'Anyvan- Stop Cheating your customers'. The stealing needs to stop, if you can't provide the service you agreed, a refund MUST be made. No excuses! As stated by trading standards you must refund and compensate me for the damage you have caused me.

I booked with Anyvan two months before my move to secure my booking. And on the day of my move no one turned up. I tried chasing up Anyvan all day, and they just said they'll get back to me. They eventually did saying they can't do it today, only tomorrow now. I said I need to cancel and request a refund, which they refused the refund in a very rude way.

I had to submit a complaint regarding this, and 'Charlotte Collins Woodford' was very insulting towards my unacceptable experience, and very sarcastic. She didn't even listen to a single word I said, and had zero understanding of what went on.

I then had to submit a formal complaint, and 'Jordan Grimsley' was equally as shocking. He also didn't listen to a word I said, and had no idea what happened to the driver that day.

An unacceptable experience. How can you take someone's money if you refuse to do the job they paid you to do?

I had to cancel this and in the end I got a local removals company to help me out. They were brilliant.

I encountered many problems with my move, an easy one bedroom move turned into a couple of days, lots of phone calls and stress. The initial move should had cost me £196 and I ended up paying £389.
The biggest issue I had was been charged an additional £100 as the move was on the 2nd floor. I booked my move over the phone and the salesperson did not ask me what floor the move was on. After writing a formal complaint, the complaint team told me that I should know what information to give when booking and its not their problem.
On the day, when I was charged the initial £100, the customer service lady said that the sales call would be looked into and if the salesperson did not ask what floor the move is on, I would be entitled to a refund.

Mixed communication from various team members in the head office and far from a 'the customer is always right' kind of company.

Anyvan promotes themselves as a cost-effective moving company although they will do anything to squeeze more money out of the customer and refunds are not permitted leaving the customer with no choice to pay the extra fees.

I am at least pleased to say that the removal men did their job very well.

Anyvan are an incredibly manipulative company and lack any sense of responsibility for the behaviour of their drivers.

I had a house move paid for, the drivers show up and demand that I tip them directly because the schedule of items is different from what was on their manifest despite me a) having changed it with anyvan and b) the amount I'm paying staying the same because the overall amount of items is the same (I took boxes myself, had a bookshelf they needed to take instead). They refuse to take a wardrobe that was booked on without me paying a tip, so I hand over £80 in cash for them to do the work(about 15%). They leave this wardrobe to the end and subsequently I have to destroy it so I can remove it from the property as the new buyers move in that afternoon. The drivers wouldn't give the tip back.

I raised this with Anyvan on three occasions and each time their call centre said they'd look into it but they are unresponsive.

In the new year I'll be opening proceedings against Anyvan for the cost of a replacement wardrobe and the tip return

Great service, works smoothly. My item was collected promptly and courteously for a great price. I was informed that it had been delivered safely which was a nice touch.

The men were both very helpful and diligent, arriving at my home on time and putting my furniture in their van carefully and efficiently. Very pleased with this service.

Fantastic site. Gets you the prices rather than you having to phone round. Fantastic service from start to finish. Great communication extremely helpful and professional.

Driver gave enough notice before pick up and delivery. He was very friendly and helpful. He ensured all the furniture were safely transported and delivered.

Booked a job in 2 days notice to remove a sofa and deliver. Booking process easy to use, affordable and no hidden charges. Delivery guys were helpful and efficient. Would use again.

Anyvan offer a great service. I have used them a couple of times and have been really pleased with the ease for booking and price. Would definitely recommend giving them a go.

Very helpful kept in touch as to when on way and nearly there so didn't have to stay in my things purchased were wrapped well on arrival and unwrapped and put in place for me..

The worst experience I have ever had with a company.

My van never showed up, and the driver repeatedly lied to me and said he was on his way, while I could see on his tracking he wasn't. I waited an entire day for him while he made excuses, and eventually watched as he drove straight past my town to the other side of the country after promising he would be with me next.

Customer service were useless in every way while I tried to resolve this.

Eventually another van shows up, 24 hours later than I had booked. They damage a street sign, which they took no responsibility for. Once the van is packed, they spend ten minutes standing around chatting to each other in another language while I wait for my Uber. I repeatedly ask if everything is okay, and they say it is. It isn't until I am getting into the Uber that they tell me they have locked the keys in the van. I had frozen food in the van. I went with the Uber and waited at my new flat. Eventually the van shows up and they unload it, thankfully without incident.

I repeatedly tried to raise these issues with customer service and found them to be avoidant, obnoxious and condescending. I have still not received a refund. A truly appalling company at every level, from lying drivers, to incompetent and rude customer service.

Collected and delivered as scheduled - no problem

I have no more to say but apparently I have to write at least a hundred characters... so there we go.

I can't praise these guys enough, they were extremely professional, and very friendly, they were bang on time, and everything went perfectly... I would definitely use them again.

After the unpleasant situation. I prayed and decided to contact the CEO, I send a copy of the above message. He sent me an email and contacted me within 30 mins.

He apologized for the service provided and then asked if he could look into it. Later he contacted me and sort it out. His staff who treat me with disrespect, tried to intimidate me, I again contact the CEO and he told me to let him handle it.

He sorted everything out. He also apologized and offered his condolences for my pug. He informed me that his mom also have pugs.

He said if there is any cost he will incur it. He also said he will handle the issue of customer service with his staff.

I received the item within 2 days. He also contacted the seller and apologized. It takes a great man to be humble. I blessed him and told him to tell his mom she has raised a gentleman.

Sometimes the staff do not respect how hard it is for someone to establish a firm and they take it for granted. I deleted my comment on trustpilot as he asked me to do.

Well done CEO you saved the day