• Bookmark

    AnyVan

AnyVan

Write a Review

Overview

AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 42nd among Moving Service sites.

  • Service
    232
  • Value
    224
  • Shipping
    115
  • Returns
    67
  • Quality
    180

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
16
View ratings trends
116
See all photos
How would you rate AnyVan?
Top Positive Review

“Brilliant from start to finish”

Georgia H.
2/9/22

Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.

Date of experience: 2/8/22
See positive reviews
Top Critical Review

“Appalling experience”

Caroline C.
8/13/24

Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.

Date of experience: 8/13/24
See critical reviews

Reviews (716)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (100) removal men (14)
Thumbnail of user dimitril13
GB
1 review
0 helpful votes
  • Send Message
December 4th, 2021

Quick and easy service, I needed to move quickly and I was able to book within a day. The driver that came was very helpful making the whole situation stress free.

Date of experience: December 4, 2021

Thumbnail of user davidd333
GB
1 review
11 helpful votes
  • Send Message
May 8th, 2017

Left a genuine review about a terrible courier on Anyvan via trustpilot, and 2 hours later it was flagged by Anyvan. The review was removed, the system is rigged. Awful company.

Date of experience: May 8, 2017

Thumbnail of user aq21
GB
1 review
0 helpful votes
  • Send Message
November 18th, 2021

Customer service was very helpful to speak to, our driver was great and kept us informed along his journey. It was a good service for next day delivery for large items.

Date of experience: November 18, 2021

Thumbnail of user deidrd
GB
1 review
0 helpful votes
  • Send Message
March 8th, 2022

We have made use of anyvan twice in a short span of time and they have been amazing. They price the best and they keep you up to date about pick ups and delivery. They were tidy and quick.

Products used:
Collection and drop off of items bought on Market place.

Service
Value
Shipping
Quality

Date of experience: March 8, 2022

Thumbnail of user ronaldh83
GB
1 review
0 helpful votes
  • Send Message
January 12th, 2018

Easy to book. Very reasonable price. Polite and careful staff. Excellent service. I would not hesitate to use them again nor to recommend them to other people.

Date of experience: January 11, 2018

Thumbnail of user johnc938
GB
1 review
0 helpful votes
  • Send Message
March 7th, 2018

With good communication beforehand, the van arrived ahead of time but the driver and helper were very helpful and careful plus the whole exercise was good value.

Date of experience: March 7, 2018

Thumbnail of user chrisb478
GB
1 review
1 helpful vote
  • Send Message
March 5th, 2018

I ordered and paid extra for a 2 person crew as the person I was buying the 2nd hand desk off eBay from, had a problem with her knee so could not help.

When "they" turned up, there was 1 man who then asked her to help move the desk and got really uppity with her when she said she couldn't help, saying that I "should have booked a 2 man job" which I had!

When he arrived here, I showed him my paperwork and he changed his tune. I helped him with the desk despite it not really needing 2 people.

I contacted Any Van who did refund me the money for the extra crew, but that was it.

I think considering it was THEIR mistake which caused issues with the seller and me, they could have at least been a little more conciliatory and offered some form of credit for the time this took to sort out, but they refused. A good customer service policy would have been to offer some form of credit or refund to appease a customer who had a valid complaint, but they were only interested in refunding the element of the job which due to their incompetence, was not delivered.

I can therefore state that they care little about their customers and I will not be using them again and would not recommend then to others.

Date of experience: March 5, 2018

Thumbnail of user mehmets20
Thailand
1 review
0 helpful votes
  • Send Message
December 22nd, 2021

Made a booking over the phone, time slot 9.am to 1.pm, when i received confirmation email they quoted time slot of 9am to 17.51pm. When i phone to tell them this is not correct they said that i would need to pay extra £38.00 to change this. The agent who took my booking never said anything about the time slot was for pickup only... also they wanted to charge me extra £10.00 for picking up from the first floor. In total they want to charge extra £48.00 on top of £56.00 i already paid. The pick up was only 15 minutes away however it took them 8 hours to deliver furthermore when the wardrobe arrived it had a long scratch from one end of the front to the other end sadly. The wardrobe was immaculate before delivery now it looks sabby & de-valued. It should of been a simple job to pick & deliver only 15 minutes away however Anyvan.com choose to put my wardrobe in full van and drive it around London for 8 hours before delivering it.
Tracking... the driver never answers the phone.
Customer service... i had to wait over 30 minutes before they answered the phone.
Online chat was not helpful.
Poor service all round... if you what stress free service i do not recommend ANYVAN.COM

Service
Value
Shipping
Returns
Quality

Date of experience: December 22, 2021

Thumbnail of user evek49
GB
1 review
0 helpful votes
  • Send Message
January 12th, 2022

Used AnyVan for the first time and everything about it exceeded expectations. If I could give 6 stars, I would. The Price, the communication level and style, the people - everything just perfect.

Service
Value
Shipping
Quality

Date of experience: January 12, 2022

Thumbnail of user jankas
GB
1 review
0 helpful votes
  • Send Message
March 25th, 2018

Very happy with AnyVan company from the beginning to end. Excellent customer service. Very satisfied how everything went smoothly with my move. Happily to recommend this service to anyone.

Date of experience: March 24, 2018

Thumbnail of user marct17
GB
1 review
5 helpful votes
  • Send Message
April 29th, 2017

Arranged a van for our removal day through anyvan big mistake. After listing all the items we were taking on the day of removal the van was too small and they tried to say we had not listed boxes which we had ( anyvans mistake) the driver said he could not do the job and drove away. The time we arranged was 11.am as we had to be out by 1.pm so our buyer could move in.

They eventually found someone else at such short notice and we were informed they would arrive at 2.30.pm, which now meant our buyer would be moving in as we were moving out. Ruddy chaos and again the van was too small ( after listing the items again) for which they charged us more as still they insisted we had not listed boxes. The driver contacted anyvan and was told they would have to make two journeys absolute madness and why did we have to pay extra for their incompetence? We did list boxes and said approx 20 we then realised it was more ( which they said was why we had to pay extra) however we took most of them ourselves. Even without the boxes the van was still too small and the driver agreed it was.

We would not recommend anyvan whatsoever they are incompetent shoddy and unreliable.

Date of experience: April 29, 2017

Thumbnail of user coralm2
GB
1 review
0 helpful votes
  • Send Message
December 21st, 2017

With various hurdles to overcome due to the contents of the package you were patient and helpful, and the whole process was completed without fuss. I will use you again and recommend you too.

Date of experience: December 20, 2017

Thumbnail of user alisons53
GB
1 review
0 helpful votes
  • Send Message
December 17th, 2017

Very easy to arrange online with link from ebay. Everything went very smoothly with driver making and keeping in contact and delivering with care and efficiency. Great service

Date of experience: December 16, 2017

Thumbnail of user andyw334
GB
1 review
0 helpful votes
  • Send Message
April 13th, 2022

The guys were punctual and communication was great. The move was not easy but they went the extra mile for me and were really efficient. Would definitely recommend.

Service
Value

Date of experience: April 13, 2022

Thumbnail of user dylane29
GB
6 reviews
5 helpful votes
  • Send Message
August 15th, 2023

Booked a date to pick up a fridge, they got the date wrong and rang me a day early to sat we are ready to pick up your fridge,I said it's tomorrow,I know I put the date in correctly because I am not an idiot,they made a new date and charged me 50 percent of the previous price on top so basically I was ripped off and charged 110 pound to pick up and delivery a fukicng freezer that is 5 minutes away from the delivery address, these guys are robbing bastadrs

Products used:
Their useless van man crapp

Service
Value
Shipping
Returns
Quality

Date of experience: August 15, 2023

Thumbnail of user davidl4182
GB
1 review
0 helpful votes
  • Send Message
February 9th, 2022

Great service with special thought to other people's property. Punctual service with great tracking service. Friendly and polite workmen.
Great value for money will definitely use again

Service
Value

Date of experience: February 8, 2022

Thumbnail of user kayf48
GB
1 review
2 helpful votes
  • Send Message
September 18th, 2018

Booked way in advance and was told I could easily change my booking online up to 48 hours in advance. A few days before the move, I tried to change the number of boxes on my booking but the website said I wasn't allowed to change anything (even though it was much earlier than 48 hours in advance). I had an absolute nightmare trying to speak to customer services about it. Tried the live chat but people kept closing the chat on me as they couldn't help. I sent an e-mail that was never responded to. I phoned up and was passed around from employee to employee, put on hold, passed around again, on it went... Eventually someone told me the price would be DOUBLE for the new order (bear in mind, I wanted to change it to around 10 FEWER boxes than before). I obviously refused to pay this, though I was stuck needing to move in a few days. After me explaining the situation over again for the hundredth time, the customer service employee said they would phone the driver and then phone me back. He then told me the driver had agreed a 'special price' of £200 more than I originally paid. I paid it because I was desperate, but really I feel cheated. Why should the price increase by *any* amount when it included less boxes than originally estimated? Please avoid this company - their customer service is awful and they will cheat you out of more money if you want to change anything on your order.

Date of experience: September 18, 2018

Thumbnail of user janinaw1
GB
1 review
4 helpful votes
  • Send Message
July 10th, 2016

I have used Anyvan several times over the last few years believing, according to their advertising, that their service is paid for buy the van company. This is not true! My daughter has just booked a house move and the service she received was excellent. However, she discovered that the price quoted of £270 was not the price submitted by the van company. They in fact charged £180 (which was the price they submitted to Anyvan) and the £90 deposit requested by Anyvan was infact their commission. The van compant itself was unaware of this. A commission rate of 33% is outrageous and should be made public knowledge. The whole pricing system contradicts Anyvans terms and conditions and the OFT regulations. This lack of transparency denies customers the right to decide whether the service is good value. Charging an extra 50% on top of the original quote is just a disgusting money grabbing scam. The van movers worked so hard and efficiently they far more deserved that £90 than Anyvan. They offer nothing in terms of security, they are just a very very expensive middle man.

Date of experience: July 10, 2016

Thumbnail of user nickg96
GB
1 review
0 helpful votes
  • Send Message
March 7th, 2018

I needed a couple of boxes returned back to Amazon I had never returned anything to them before so they sent me a link with couriers to use I tried Hermes who delivered the boxes but it was a bit of a faf as I needed the boxes picked up from my home address they wanted them taken to the nearest post office but they are very large boxes and weighed 30kg each so I called anyvan one phone call and everything was sorted they picked up the boxes and kept me updated till they were delivered to Amazon Dunfermline after the bad snow. What a great service I will recommend them to anyone in need of a delivery service.

Date of experience: March 7, 2018

Thumbnail of user juliaw50
GB
1 review
0 helpful votes
  • Send Message
December 17th, 2016

I found AnyVan accessible and efficient. The process was simple and quick and I secured a delivery at a price I was happy with, and polite and helpful drivers.

Date of experience: December 17, 2016

Thumbnail of user sandrap140
GB
1 review
0 helpful votes
  • Send Message
December 28th, 2017

Communication with company and the driver was very good. Both with the seller and the buyer,. Arrived when they said and picked up when they said, despite the weather.

Date of experience: December 27, 2017

Thumbnail of user johnm1049
GB
1 review
4 helpful votes
  • Send Message
May 12th, 2017

Let me down at the last minute. Never again. Complete bunch of cowboys. Not in the least interested in helping the customer. Wouldn't recommend to anyone.

Date of experience: May 12, 2017

Thumbnail of user bettyv20
GB
1 review
5 helpful votes
  • Send Message
May 31st, 2018

I booked with anyvan due to excellent reviews on trustpilot. Received 2 calls before they booked date to say the driver would be with me around 1400 with a call beforehand with a definite ETA.

On the day I receive a text from the driver at 14.01 to say he has been delayed and would be with me between 16.30-17.00 and would call with an ETA nearer the time. At 16.35 I had not heard from the driver so text to ask when I could expect him to which I got a reply saying he would be at least 1hr 30 more (in a location at least 30 minutes away from my address) but was near my address the following day if that worked for me?

I had booked for a pickup between 08.00-18.00 on my one day off between working day shifts and nights shifts and so the following day was not going to be acceptable.

I was incredibly disappointed with this service and called customer services to see how they were going to deal with this situation. The gentleman who took the call was very pleasant and tried to contact the driver however had no response. I was told I would be called back shortly once they had contacted the driver and he would discuss with his manager regarding what they could do about the inconvenience caused.

I did not hear back shortly from them and had to get back in contact with them. I was told the driver would contact me shortly with a time he would be arriving. I received a short text that said I will be with you this evening, no time frame given.

Customer services offered to refund me £15 for the inconvenience.

I am very disappointed with the service provided and would not recommend this company.

Date of experience: May 31, 2018

Thumbnail of user rhianond
GB
1 review
0 helpful votes
  • Send Message
November 22nd, 2021

Efficient service. Reasonably priced. Pleasant staff. Online system allows you to change details such as date, items for removal etc, and then automatically updates cost.

Date of experience: November 22, 2021

Thumbnail of user ritaw34
GB
1 review
0 helpful votes
  • Send Message
January 31st, 2018

Great price. Driver kept us informed in polite professional manner. Easy navigation on internet site. Can't fault this company lovely to deal with. Thank you

Date of experience: January 30, 2018

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.

Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.

AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.

Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.

Company Representative

Thumbnail of user anyv
AnyVan T.
Team Member
Typically does not respond to reviews

How do I know I can trust these reviews about AnyVan?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AnyVan?