- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 51st among Moving Service sites.
This company does not typically respond to reviews
Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
Great service. Constant communication and great lads that delivered the sofa. Cannot fault in any way. Will highly recommend
Products used:
Collection and Delivery Service
Date of experience: December 9, 2021
Easy to use service we experienced no problems and were kept updated throughout I would not hesitate to recommend
Date of experience: January 25, 2022
Used Anyvan for the first time. Spot on the whole way. Polite and well mannered. Quicker than I thought.
Date of experience: February 15, 2017
Easy to organise, driver was prompt, polite and courteous, Helpful and arrived at destination on time set, great service
Date of experience: January 29, 2018
Very good service prompt and kept us well informed. Helpful guys friendly and carried stuff carefully. Would use again
Date of experience: May 24, 2022
Collected and delivered at stated times. Good communication and no issues. Fair price. Would use again without a doubt.
Date of experience: February 15, 2018
From getting the quotes to the pick-up and delivery, this service was carried out with great efficiency.
Highly recommended.
Date of experience: December 15, 2021
Planned job. Researched on line.
Organised online with AnyVan.
Job done.
No hassle.
Thanks to Robert our delivery man.
Date of experience: March 19, 2018
Do NOT use Anyvan.com for Anything!
Basically, paid premium for same day delivery of motorbike from Rotherham to London.
Courier turned up late and with a flat bed van. Obviously asked for a 'proper' van as was pissing down with rain and didn't want the bike to arrive to buyer filthy.
Merc Sprinter van turned up 3hrs later (now 19:30) and loaded up the van to get to London for 22:30ish.
Buyer txt me at 03:30 in the morning, having waited all night, saying he had just got a txt from the driver saying they cant deliver till 8-9 as there was an accident on the motorway.
Checked this out online and there had been NO accidents on the M1!
Bike finally got to the buyer in London for 12:00, also meaning the buyer had to miss work that morning.
Contacted Anyvan customer services and got fobbed off for any sort of refund as the fault was apparently mine, as I hadn't insisted on a "motorcycle carrier". Even though they knew it was a 'sports motorcycle' being transported.
And only 380 quid exc insurance for the privilege.
Absolutley criminal!
Date of experience: April 26, 2018
AVOID at all costs. I had the worst, longest, and most stressful removal day of my life. I cannot believe these positive reviews are even genuine. This company is an absolute con.
- I paid extra for a specific time slot 2-4pm. They arrived at 5pm. Nothing offered as an apology.
- They refused to take some extra plants I had, the website says you can load extra stuff on the day paying extra. I was ready to pay for this and my help to load my stuff. They made me pay one of their friends £40 for a 5 min extra job on a separate van... Ridiculous, there was plenty of room and time. We wasted time talking and walking around rather than getting my extra items. Absolute con.
- I had a massive parking space ready for them just opposite my flat. It wasn't big enough so they were sitting at the van smoking whilst I had to ask all my neighbours to move their cars just so that they could fit their gigantic van. All that space and I still wasn't able to use it. They claimed they didn't have time to load my extra plants... it took the other people literally 5 min to lead my tiny plants.
- They couldn't take me with them in the van. Never had this in my whole life and I have moved more than 10 times in the last 8 years.
- The driver told me next time I move out to call him directly...
- I could carry on...
I wouldn't be happy if any of my friends or family booked their services, and I would never ever use them again. This has been a con where I've spent £100 plus £40 in cash to their group of friends for a removal that shouldn't have cost me more than £100, no way. I am speechless.
Date of experience: November 20, 2019
I booked a collection and delivery today (Sun 28th April 2019), I was apprehensive being a Sunday, but they didnt "delivery"!
Haven't hear nothing at all, I tried texting nad calling the driver which got me no where.
It wasn't until I called into AnyVan that afternoon that they were able to tell me that the driver had been issue the wrong pick up day "due to system error".
They hadn't any intention of calling me to let me know though and I only found out by waiting on hold 10 minutes to speak to someone. I tried their online support but they just told me to call as their system said it was all fine!
Members of staff have said how much they have been struggling to get drivers to work for them recently! They said they could rebook it today, but it was "unlikely to happen".
They actually lied to me on the phone originally saying its a system error, but now I have requested compensation (which they are offering NOTHING) as it was down to the drivers mistake, who will be fined instead.
They have rearranged it for tomorrow meaning myself and the person the item is being collected from will have to take the day off work.
I will update this view if the service is actually provided.
Date of experience: April 28, 2019
Happy was quick and polite and helpful will 100% use again when I move all my stuff arrived fine and in perfect condition and good prices as well.
Date of experience: January 12, 2022
Job was easy to book on line and delivery team were polite and helpful. Highly recommend this service.
Date of experience: December 6, 2021
Lukas was flexible, helpful and demonstrated wonderful professionalism through out. Overall great guy and can delivery good service.
Date of experience: February 1, 2018
The move went very smoothly with the driver helping to load and unload. Would definitely use them again.
Date of experience: February 5, 2018
Extremely impressed with AnyVan's service from start to finish. I'd definitely use them again & happily recommend them.
Date of experience: March 8, 2022
Quick, courteous, friendly, just plain old good service, clear pricing, and kept me informed. Friendly no nonsense people.
Date of experience: April 21, 2018
The guys worked hard, sweated but carried on until the job was done. 100% professional. Will gladly recommend.
Tip for consumers:
Nothing
Products used:
Chair removal and relocation
Date of experience: April 15, 2022
I had my sofa delivered by Anyvan, great service and really friendly and helpful. Would definitely recommend them!
Date of experience: February 8, 2022
Given a few details, I received, a hundred offers at various prices for me to choose
And the transaction went perfectly. I definitely recommend them.
Date of experience: December 5, 2017
First time user. The collection and delivery all went well. Glad to have found this firm.
Would happily recommend them to any other potential user.
Date of experience: December 22, 2017
Brilliant, they arrived on time, look my piano to my daughters in Kent, kept her informed when they would arrive, all went smoothly thank you
Date of experience: February 11, 2018
I found all the staff to be very helpful and polite. There was no hassle and they turned up on time. I recommend them highly.
Date of experience: March 9, 2018
I had a 55'' TV to move from my old flat to a new one. They showed up on time, all went smooth - 100% recommended!
Date of experience: February 8, 2022
Never knew it was that easy to get a car picked up and delivered from the other side of the country straight to my door the next day. Thank you.
Date of experience: February 4, 2018
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
