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AnyVan has a rating of 2.3 stars from 716 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AnyVan most frequently mention customer service, next day, and time slot problems. AnyVan ranks 94th among Moving Service sites.
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Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.
Terrible recent experience (August2024) with AnyVan. They made a mistake and communicated to the chosen removal company a different delivery date than the one agreed in our contract. I was not home on wrong date and remover charged me £240 for storage. I turned back to AnyVan to ask them to cover costs since THEY passed on the wrong date and the fee was based on correct date indicated in contract. Since then… silence from AnyVan. I told them I would spread the word about their service, but clearly their reputation is not even worth the £240 … somehow I agree. I would recommend going directly to a removal company and not using a broker like them.
Great service and very helpful drivers. Tracking from door to door. Highly recommend, will use again.
Date of experience: November 22, 2021
Vladimir was our driver and he was incredible, delivered everything safely whilst battling storm Eunice *****
Date of experience: February 22, 2022
I will use them again. Polite movers. Punctual too. Efficient and fast workers. Helpful and friendly.
Date of experience: February 14, 2018
Excellent. Easy to book, hassle free, easy tracking and driver did everything exactly as requested. Whats not to like?!
Date of experience: March 1, 2022
I thought Anyvan would be a good service. I was more than sorely disappointed. The movers arrived and couldn't speak English at all. I couldn't communicate with them and they refused to move two items. A wardrobe and a 2 seater sofa, both of which I had moved into the flat fine. I tried to tell them how to remove the items and they didn't even really try. They were not heavy for two people and I even tried to do it myself but I'm disabled and just wasn't able to show them how to remove the items. As I was trying the man took photos of me without even letting me know. I suffer from anxiety and depression so when I logged into my account and saw the pictures I was so upset. I paid money for each item taken. They have refused to refund the money to me. I am struggling financially and I have had to book a different moving team to help me. I'm on disability payment and I really needed a refund. They were not able to provide the service I have paid for. On another note the movers left me at the flat and disappeared for an hour without telling me what was happening. I was waiting at my new property for an hour. When they finally arrived they refused to bring any of the furniture upstairs and put everything in the living room. Leaving as quickly as possible. The whole ordeal was really stressful. I tried to speak to Anyvan where the phone hung up more than 3 times. It took so long to get through. I was told that they would then send the request to the refund team after giving them the photos and they came back with a no? Basically I feel like they have stolen money for a service that was just terrible. I'm feeling very low about the whole thing. This is my first bad review for anything. I'm a really easy going person as I find it tough to be confrontational. I'm very sad!
Tip for consumers:
Don’t use this service
Products used:
Items wardrobe and 2 seater sofa not moved and refusing refund
Date of experience: December 7, 2022
The driver was friendly and got straight to it. He had his moving tools handy to make the job go much smoother.
Date of experience: May 23, 2022
Two guys were great, and worked very hard to make sure the delivery was done on the same day as the collection.
Date of experience: January 12, 2018
Fantastic job done. Removals men were punctual, cheerful, very helpful and efficient. I am very pleased with the job done.
Date of experience: January 31, 2022
We booked to have a tree collected from our local Costco store which we were told by the store was 7 feet tall and 100 - 200 kgs in weight. We booked online and thought this is easy and they sent out a van to collect it. When the delivery driver got there he had a normal van without a tail lift and it was too heavy for them to collect. He took a picture and sent it to the Any Van. Com Customer Care team and they called to say you need a bigger van and asked for the dimensions again. The person I spoke to was very rude and said he would call Costco himself which he did and they gave him the same dimensions that I had. I called Costco myself to check and then called Any Van again to check they were ok with dimensions and said did they have the correct vehicle and also suggested that just in case it was heavier make sure the van was suitable and fit for purpose! They said that they would have to charge me a further 120.00 to accommodate this. I spoke to a really nice lady called Angie who said she was happy that they had everything even a photo of the tree with a person standing next to it! They have gone back to collect the tree today with a similar size van but with a tail lift and it doesn't fit. Just spoken to Marie who said that she will not credit me any money back because even though they had a picture and the weight that because it was slight taller they could not lie it on its side because it was too heavy even though after paying 120.00 they charged me another 100.00 for the weight increase. I asked to speak to a Manager and was told I had to wait for 24 hours for a call back. So now it has cost me 92.00 plus 120.00 plus 100.00 for 1 tree that they had a picture off and the weight! Thank you Any Van for taking no responsibility and refusing to pay me any money back an absolute joke!
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Hired a van to collect something that they could not collect as the van they sent was not fit for purpose even though they had picture of the tree
Date of experience: March 9, 2021
Used them twice now perfect both times. I phoned them up gave them the date and time. Both pick ups were on time. Delivered at the time they gave
Date of experience: May 23, 2022
The driver was really helpful in moving the stuff both out of the house and into the new house. Very kind and helpful. Would definitely recommend.
Date of experience: November 18, 2021
Great service, so professional and polite, great time keeping and communication. Would highly recommend.
Date of experience: January 31, 2022
I found Anyvan to be efficient and reasonably priced. I would use them again and would recommend them to my friends.
Date of experience: December 13, 2021
Used recently and would highly recommend this company. Very professional service. Friendly and polite guy.
Date of experience: February 21, 2022
Great service. Very helpful, patient, speedy delivery. Item arrived undamaged. Great value for your money.
Date of experience: February 1, 2018
From booking to changing plans to receiving everything. All went excellent would totally recommend them
Date of experience: December 13, 2021
Excellent service, great communication and very polite and helpful throughout. Will definitely use again :)
Date of experience: April 24, 2018
I WILL NEVER USE OR RECOMMEND this company to anyone. Booked a slot between 8am-4pm and they turned up 8pm! Ontop of that they closed their office by 19.2hrs when it starts 8pm finish! I had trouble with the site initially on booking. The inventory is misleading so when the 2 men (who did not understand our speak English) turned up they had only put 2 items on the inventory and then refused to take the large items. It was for moving house and somehow they do not seem to understand that with moving house comes other boxes. I was under the impression that I should only list the big items. Half an hour to 45 mins later of arguing with a do called very unprofessional manager, I was then charged adfitional money for being on first floor and swapping the bunk bed for a sofa bed... DAYLIGHT ROBBERY! No apology for being late! No bring human and meeting us halfway especially after a 4hr delay! Explained that kids had been affected by their delay! To add insult to injury the van broke down and needed a jump start! Ridiculous to say the least! I hope the drivers are paid well for their hardwork! Looking at where to take my complaint further! Does anyone know? So tomorrow we have to move all boxes ourselves! #Consumer Rights #fair pay #justice # professionalism
Date of experience: July 6, 2019
Excellent service. Carriers very polite and helpful I was kept up to date on where they were and arrived on time
Date of experience: March 2, 2022
Efficient and friendly service, tailored to meet my needs in spite of my pick up requests. I would recommend their service.
Date of experience: January 31, 2018
I used this service because the website states that your move is insured - I thought this made it worth paying the extra money rather than just using someone with a van or hiring a van and moving myself.
The driver lost a supporting beam for my table in the move. When I contacted the company about this, they said they would get back in touch and it took a full month of me chasing them for them to finally tell me that my items were only insured if the driver stole the entire contents of my move or if the van set on fire and all items were destroyed - apparently individual items aren't covered.
I'm obviously shocked by this policy and now have to replace a full table that cost me £325 because the driver has lost a beam that it is useless without.
I work from home and not having my table for a month has been extremely inconvenient. If I had been told this policy in the first place when I first complained, I would have looked at replacing my table sooner rather than waiting for a month to be told they won't be taking any action.
It's particularly frustrating, as the driver claimed the beam was never there and that they moved the table in two parts. The table was actually moved in six parts, with the driver delivering five of the six parts, so their story clearly isn't true. I understand that drivers must move a lot of items and probably don't remember specific items from individual moves, but it's clear that Anyvan's policies remove responsibility for lost items from their shoulders if they simply say they never saw an item or deny it even existed. Of course, nobody is going to admit they lost an item if they know they can simply deny having ever seen it, so it's not great for the customer.
All in all, I'm really disappointed and have lost £325 due to the driver's negligence and dishonesty and the company's unfair policies.
Date of experience: March 3, 2020
The driver who helped me move was kind and he helped me carry all the furniture. I will definitely use this service again. Thanks guys
Date of experience: March 1, 2022
I am very pleased with Ibrahim, the job proved more difficult than expected but he put in the time and effort to complete the job
Date of experience: February 9, 2018
I had to arrange for a collection in Edinburgh for delivery in Brighton. They were helpful and communication was good. I would use them again.
Date of experience: February 27, 2018
AnyVan.com is the UK’s largest delivery and removal marketplace in the UK and Europe. With over 2.9million users and 80,000 transporters, and partnerships with Gumtree, Zoopla, and Preloved, our sole objective is to make moving, easy and affordable for everyone. From a King-Sized bed to a picture of the Queen; a Piano to a classic Capri; we move anything, anywhere.
Our low prices and customer service quality has earned us a Trustpilot rating of 9.6/10.
AnyVan was initially launched in a reverse-auction style, which offers customers a range of quotes from trusted transport providers, eliminating the search process usually involved in arranging a delivery, and allowing them to choose the best quote for their individual needs.
Continuously evolving, AnyVan now offers a more cutting edge, on demand solution alongside the traditional auction environment - including accurate price estimates and instant booking.
