AnyVan

What can I say. AnyVan have let me down yet again. This is becoming a nasty habit.
Time to knock them into the long grass...

Arrived on time very friendly staff handled my furniture with care would definitely recommend excellent service

I would highly recommend AnyVan - fantastic service from start to finish and really well priced too.

Easy booking system, guys turned up right on time. Did a great job, no messing about. Polite and courteous. Will definitely use the service again.

Arrangements excellent. No problems, arrived on time to complete the job which was done very efficiently

Easy, convenient and full communication throughout. Turned up on time, did exactly as asked. Very reasonably priced too.

Would not hesitate to use this Company again as they provided exceptional service. Thank you very much

Excellent service- will definitely use again. Prompt pick up and very timely delivery of goods. This the second time we have used your services.

Uneventful and prompt move of a dishwasher between two residential addresses in North London. Did what it said on the tin!...

Friendly, lovely people, efficient, accommodating, focussed on getting the job done well. We will definitively choose them again!

The team were fantastic. I would definitely use them again if we need their expertise. Great workers and top service.

On time, kept in contact, helpful and friendly, exactly what we wanted! Could not have asked for more, highly recommended.

The whole process from booking to delivery was straightforward and effective. Would use their service again.

My freind used this company as they were cheap but they were totally unreliable.

I would not recommend them at all.

Kept us informed of time of arrival, looked after our item and delivered it safely. Nice polite people. Couldn't fault it.

This company is the most absolute rip off, unprofessional people i ever dealt with. My boyfriend and i booked this company to move our stuff within a week with the message that they would contact us 24h prior to the moving to arrange final details and confirmation of addresses. He paid £135 in advance for the service. 24h hours to removal date NO ONE, CONTACTED US! We tried to contact them but with no avail, the costumer service line is a scam! An automated service to put you on hold and no one is there to pickup the phone and talk to you! After several messages online complaining they finally replied saying they would be there on the next day as agreed.On the actual day of the delivery the hours passed and no one showed up. We tried to contact several times, and after those many times they finally contacted us with the excuse they only could get someone to do the removal late in the evening. Late in the evening came and they called saying they wouldnt do the delivery unless we pay more money claiming we had some missing pieces on the details of the removal. We offered more money but apparently it wasnt enough
Long story short they kept the money we had already paid with no service! They are rip offs and BLACKMAILERS! DONT EVER EVER USE THIS COMPANY!

I am a student and needed to move some furniture into my new accommodation. I informed the guy I spoke to at AnyVan that I would be moving some items from my current address and some items from another address (namely the neighbours garage as some was being stored there). I paid £200 for this service. I then called the company back again a few days later to ask if they could give me a more precise window of time for pick up as I needed to vacate the property by a certain time. Another £30 for this.

Moving day came around and the driver turned up late in a bashed in van with so much other stuff in it that he couldnt possibly have fitted all mine in it too. He claimed he hadnt been told about the other addresses, didnt have time to drive around the vicinity picking other things up as he was already late, and if I had a problem with this I should take it up with the boss. Charming.

I called AnyVan who were completely unapologetic and said they would investigate the matter and call back. They didnt, so I called back and they didnt pick up. I called from another telephone line and they mysteriously managed to answer my call. Again, no word of apology and instead the person on the other end of the phone tried to argue with me, saying that I hadnt given them the other address. I pointed out I couldnt possibly have known that I needed to give them the other address (which was literally 4 doors down the road anyway) unless they had asked me to. Which they had not.

She said she would call me back in a few hours and eventually called me back about 5/6 hours later making me the generous offer of a £30 refund. The driver then arrived at my new address late.

All in all, AnyVan cost me £200 (that I had spent hours earning and have no prospect of earning back in the near future due to being a student). They turned up late at both ends with only 1/4 of my furniture and tried to argue with me when I complained. I am now in my new property without any chairs and sleeping on the floor (as my bed is still in my neighbours garage), and having to find some money to somehow pay another company to complete the move.

If I could give this company minus 5 stars, I would. Moving house is one of the most stressful things you can do and they made the experience a hundred times worse. It was honestly the most stressful experience I have had in my 37 years. I booked and was told I was on the cusp of needing 2 or 3 vans. I added 30 more boxes to my booking and assumed this would take me to the 3 van minimum. I was called 48 hours before my move and told I'd have 5 people and 2 vans. Happy with this if they thought that's what it would take. Only one van and 3 people arrived, late and this meant we missed our completion time by 4 and a half hours. I had to send the van on to my new home, without having completed (luckily it was a new build and developer was very understanding), my buyer was irrate and wouldn't allow my solicitor to use funds from sale to complete on my purchase until the house was vacant, so I and my 63 year old mum had to empty two thirds of the house out into the garden (2 flights of stairs). The poor team who did turn up had to work until 10pm just to make sure that my stuff was safe and in my new place.
I called AnyVan on the day to let them know what was happening and was told they would get hold of the removals company (yes, apparently AnyVan just work like a broker - not something that was obvious on their website). I waited an hour and never got a call back. I them called again and got a very apologetic sounding lady who promised to call me back the next day, to discuss compensation, but never did. All this left me with a bill from my buyer for their additional removal fees, and other costs, due to missing contractual completion time, without a home that I actually owned (again, I was very lucky that the developer was so understanding), and highly stressed by the while situation.
I complained to AnyVan for their colossal F up and was told that because this was a case of "he said, she said" they would not tale the complaint any further. Disgusting customer service from what appeared to be a good company. Honestly I cannot rate these cowboys poorly enough. Please save yourself a lot of stress and go ANYWHERE else.

My delivery was delivered on time [as stated] and the driver was pleasant and very obliging couldent of been better and will certainly use again.

Thank you to Aivaras and his colleague for dismantling, moving and reassembling furniture today, great job would recommend to everyone

Easy to arrange, quick, efficient, polite, cost effective, friendly, helpful and on time. Easy to recommend. Wld definitely use again.

Booked a delivery company through ANYVAN to take my household contents (32m3) very little furniture, no white goods just normal average household items from South west France to South East Spain. The drivers turned up at the appointed time (both Polish drivers and non English speaking) in two 20m3 vehicles very slowly started the loading process. They seemed more interested in talking to friends and family on their mobiles. Several hours later they stopped loading vehicle one which was about 50% full. Then proceeded to load vehicle 2 another few hours later when vehicle 2 was about 45% full they stopped loaded and stated they couldn't take anymore due to weight. They departed some 8-9 hours after arrival with more than half of my goods left in a house that I was vacating. House Owner very pissed off with me. The only solution offered by the UK company DD Moving supplying the service that they could send more vehicles at extra cost to me but not guaranteeing if it would one or more vehicles. So to sum up, I watched two half empty vehicles depart for Spain, a large pile of my things sitting on the ground in France. Two days later the drivers arrived with the half empty vehicles and to keep things consistent very slowly offload my goods. So what is the point of getting a quote for a normal transport job of normal household contents and only completing half the job. Vehicles supplied unfit for purpose, or perhaps it is just a scam way to make you pay more when you are in the worse situation to do much about the situation. So the moral of the story the quote you may receive will likely be the starting cost and no where near final cost. BEWARE If you are working to a budget as I was, you will find it blown out the window
As the saying goes cheaper is not necessarily better or in the end cost you less.

Helpful website, easy to book, kept informed about pick up, Txt when near pick up and when near delivery. Polite driver.No problems. Would use again.