AnyVan

I recently had the misfortune of using Anyvan for a moving job, and it was a nightmare from start to finish. Firstly, they quoted me one price, but upon completion, they charged significantly more without any valid explanation. It felt like a classic bait-and-switch tactic.

Secondly, their disregard for punctuality is astounding. The movers arrived almost six hours late, causing a cascade of scheduling issues and inconvenience.

To add insult to injury, the driver threatened to abandon the job unless I paid additional fees on the spot, creating an incredibly stressful situation. This lack of professionalism and customer care is unacceptable.

Overall, I would strongly advise against using Anyvan for any moving needs unless you enjoy unnecessary stress, unexpected charges, and poor service.

I was repeatedly told that a driver had been allocated to my job to then be told on the day of the job that in fact they had not. 3 days I waited in my home for a delivery of a new (second hand) cooker, so did the family I was collecting it from. The communication was appalling. I still have no cooker and have wasted hours of my time trying to resolve the issue. These guys are a joke.

@AnyVan DO NOT USE THIS COMPANY! From the word go they didn't do as they said. We paid £325, which was immediately taken from my account before I received the acknowledgement for the job. I was advised we would be contacted the day before to advise of driver's arrival time. This didn't happen. We then made calls to the company, the driver and live chat but still no info. Driver eventually got intouch and did arrive when stated. However the list he had to uplift wasn't correct, not the items I had stated. He stated that he couldn't take all the items we needed uplifted. The drivers were very patient, professional and good humoured. After many conversations with the company advising the items they had liste were incorrect they point blank refused to refund my payment. I was advised that they would listen to my initial call and if the items listed were incorrectly I would be offered a partial refund if I let the driver take the correct items from the list. I was extremely unhappy with this point blank refused to refund my payment. I was advised that they would listen to my initial call and if the items listed were incorrect I would be offered a partial refund if I let the driver take the correct items from the list. I was extremely unhappy with this ultimatium as I wasn't party to the conversations my husband had with the drivers. However my husband and I agreed to let the drivers take what they could and I would deal with it. After almost an hour it was still obvious they were not prepared to be reasonable stating it goes against their policy to refund money. Please remember they didn't provide the service agreed. I know exactly what I said in the initial call and don't trust that, even if they have the call recorded, they would be truthful in what was said. DO NOT USE!

I would urge anyone thinking of using this company to refrain. They are NOT a removal company they are a man with a van. My regular man and van charges me £220 per day but I thought to make my life easy I'd use a proper removal firm. Any Van up sold everything and I paid £1300. My home was damaged and also my goods. Any Van do not care. I paid for 2 extra men and they sent only 2 no refund offered. My furniture was dragged on blankets as it was too heavy for two men to lift. My table worth £8000 was chipped and cracked. Sales people are conditioned robots who do not listen or care. As my items wouldn't all fit I had to hire another van the week after who were far superior and charged me £220. Please do not use this company

I was charged extra because my door is slightly more than 20 meters from parking. Nobody informed me about it before moving date. And they estimate the path as if it was 100 hundred meters which is far far more then in reality. Worst moving ever.

Awful awful awful!

Everything that they could have done wrong they did. I did the quote over the phone and the girl I spoke to put down everything incorrectly. Customer service were raising their voice every time I called them to explain the situation. And another 2 times they said someone else will call me on the same day and no-one did. We had already heard bad reviews about them but didn't believe them until we did it ourselves...

Very easy and straight forward, exactly what you need when you're looking to move lots of items from one place to another. They make that process stress free which is greatly appreciated. Great service!

Great company reasonable prices saved me a 12 hour round trip would recommend far and wide very impressed will definitely use again. Helpful friendly staff picked up on time delivered on time. Was made easy from beginning to end. Thank you for a brilliant service

Brilliant from start to finish. Made a potentially stressful house move stress free. Driver had a great attitude, easy going, friendly and did most of the heavy lifting. Turned up with blankets for protection/padding. Furniture was loaded thoughtfully and all arrived perfectly.

Writing this as I was nervous using AnyVan following some other recent reviews on this site. Aside from the driver arriving slightly after the window we booked (~2:15, we had booked 11-2), there is little I could fault them for.

The driver was very careful with any items we marked and called out as fragile, nothing was lost or damaged in the move, and he helped both load and unload the van. I will note that we had no major pieces of furniture (tables, beds, etc.) so I cannot vouch for AnyVan's care or helpfulness with those, but for a well-priced move involving mostly boxes and suitcases I can easily recommend.

They were provided with a full list of items to be moved. Cowboys showed up in a small transit van. Move therefore took 2 days instead of few hours. Expensive items were damaged along the way and despite paying for their removal insurance, Anyvan are giving me the run around and won't accept responsibility for the damaged items.

Absolute joke of a company, house removal service, took three attempts and dumped all my things in the kitchen! Avoid these lying people - driver said that I wanted all my items in the kitchen?! Despite me crying down the phone and offering him cash to please not leave my things like that and put them in the lounge. Customer service was useless, emails and return phone calls promised, eventually 10% refund offered, despite me having to take 2 days off work! Absolutely appalling! Avoid the stress and go elsewhere!

I have just had a conversation with the driver who is doing my move tomorrow. Apparently I forgot to mention the laundry basket. And the Ironing board. And a vacuum cleaner. Oh and 2 vases. They give you a quote for what you think is the move but it's not: you have to provide an inventory of every single thing and if you add anything, even a vase, it costs extra. They say I forgot to add my sideboard, which hardly seems likely; god knows how much extra I'll get charged for that. Not a happy customer.

If I could leave zero stars, I would! Stay well clear of this company. We paid them in full to collect some furniture from our shop and move it into storage. They turned up to the job, refused to do it, and then refused to give our money back! The customer service is atrocious and very unhelpful. I HIGHLY recommend you stay away from this company!

Used them a month ago and had a fabulous driver and all went smoothly. Decided to use again but a disaster from start to finish. No communication and took two full days to deliver one item covering 120 miles.

Wrote a detailed review yesterday but has been already taken off. Which as I understand now is what the company do with bad reviews.

The worst experience in my life. Not going to recommend anyone to use the Anyvan service. The driver arrived at my place without ringing my bell and drove away. I had to pay an additional 50% cost for rescheduling my booking. Totally ridiculous! Customer support provided no solution, only asking me to pay an additional fee.

My partner had a horrendous experience with these people - turned up late, shoved furniture through a door and turned up in one small van. The end result is a badly damaged dining table and an offer of £100 compensation for a £1700 suite of furniture - disgraceful. Their reviews have been dropping consistently and yet suspiciously over the last week they have been receiving a slew of 5 star reviews - I put money on this being AnyVan friends/family and employees trying to boost their ratings. Please avoid at all costs

These reviews don't surprise me at all, Why do customers still choose to book through there website.

They are NOT a removal company, They are a delivery company that doesn't own any vans or employs drivers directly they just take 33% of what the customers pay and then advertise the work to self-employed drivers.

These self - employed drivers bid amongst themselves to the point where they are working for nothing, Mostly because they are foreigners who have bought a cheap van and need some cash.

Their terrible reviews say it all, they are simply a website to put you in touch with self-employed drivers, You don't know who will be showing up on the day. Why anyone would book this way is beyond me, Pay the money and get a proper removal company in to safely and Professionally move your items and save yourself the bother,

Attitude of the driver was shocking. Dont think the price you paid will be final price! Oak sideboard was badly damaged and watch small print which says company only cover fire, theft, aircraft and flood! As if?! Now have to claim from the driver. It all made a stressful move ten times worse. Dont use them!

Having read positive reviews about AnyVan I decided to book and pay online for a removal service for my elderly Grandmother to save her any hassle. Unfortunately the company decided to charge her an extra £60 on the day for moving a chest of drawers instead of a wardrobe - despite there not being any problem with room in the van or lifting the furniture. This caused her distress and confusion, the team were unhelpful and did not offer any way of resolving my complaint. I'd be better off using a local no thrills cash in hand removals firm next time.

The people we had were good, but we had a problem and had hoped to change the day. I was told twice last Sunday that someone would ring me back and one week later I am still waiting for the call back! Luckily I was able to sort the problem with the original driver. Not terribly impressed that the twice promised return call did nit happen.

AnyVan's one job is to move items safely and securely from A to B. My items arrived damaged and broken, and they lost several of my boxes. I went through a long and miserable process of back and forth emails/phone calls re missing items, which they did not want to compensate me for. The Customer Care team is rude, unhelpful, and deliberately obstructive. Avoid using this company.

MUST READ! DO NOT USE THIS SERVICE, THIS COMPANY IS A WASTE OF SPACE, TIME AND MONEY. FIND INDIVIDUAL MAN & VAN INSTEAD.

TLDR (DO NOT USE):
⁠ ⁠They outsource to individual labourers/driver who aren't trained to handle objects.
⁠ ⁠Crazy fee
⁠ ⁠Abysmal insurance compenstation.

I used AnyVan for a move from London to Manchester, which is about a 5 hours drive. The price was £1700 but the issue is, they just "provided" me with individual Labourers who have no association with AnyVan except get paid by them. Think of AnyVan as a recruitment company, you aren't associated with the recruiter, but they connect you with employers. You can easily find Man & Van who would be willing to do the job for around 25% the price, which means AnyVan is putting an insane fee on top.

Additionally, as the labourers aren't trained, they took WAY TOO long to load/offload and my wife and I ended up having to help with the full loading and unloading.

You'd think with such a fee, there would be decent insurance provided for a peace of mind. But unfortuately that's not the case. A few products got damaged during transit, and during the claiming process, the max they would pay out is £45.

Honestly at that price, I was expecting AnyVan to provide decently trained professionals who know how to handle products.

DO NOT USE THIS SERVICE, THIS COMPANY IS A WASTE OF SPACE, TIME AND MONEY. FIND INDIVIDUAL MAN & VAN INSTEAD.