AnyVan

Completely untrustworthy company. Booking made online and while I indicated that there is a lift at the delivery location they called me the day before to tell me there will be an additional cost involved because: the carrier would have to "lift" the item to put them in the lift. How ridiculous is that!?! And for a small fridge? This is a joke. Do not book online, call if you don't have another option and ask for ALL the costs involved. Who knows maybe if the driver sweats too much you will need to pay for a water bottle too.
And to top everything up on the phone the service lady was trying to convince me that I was wrong and stupid for not understanding properly the costs. I have an email that says exactly what the service includes by the way.

Really quick and efficient. Great customer service. When the original driver couldn't get here on time they immediately got me a new one who arrived spot on time. Lovely man who was so respectful and helpful. I will definitely use this company again.
Special thanks to Ion the driver. He was fantastic.

Scratches on my furniture after dragging not lifting the top section of my display cabinet. The two removal men were told 3 times to lift the top but this was totally ignored. I informed the company before the furniture was moved to the destination point. I thought at the time that something would be done - not likely. I have sent photos of the damage and basically it's my word against the transport provider NOT Anyvan. Although the men said they couldn't see any damage until the top was removed, that was because they weren't there. The top sits back from the base so there is a 2 inch gap (where some of the scratches has been caused). Don't think that you are dealing with Anyvan, they have just made themselves a middle man! I even provided a duvet to protect my furniture whilst it was in transit. Avoid this shambles of a company like the plague if you value your property!

Van was on time. Driver and 2nd man extremely nice and helpful. Used to move large household items to new address. Full truck with lift and plenty of blankets to protect furniture. Put all furniture into the rooms both upstairs and down. Plenty of texts from anyvan prior to move date to keep me informed. Overall a very good service and I would recommend highly. Satisfied customer

They offer a automated online portal to book your delivery and then when you cancel with their very simple cancellation button they keep your money with no warning this is just after booking the delivery by about 30mins. Seriously this is daylight robbery and consumer fraud!

They should be closed down no British company that deals on this scale with delivery should be able to conduct itself with such a low level of customer care these guys are perfect suited scumbags. Avoid Avoid Avoid!

I honestly cannot praise these guys enough. They went above and beyond what I expected.

They didn't give in even when the bed was virtually impossible to take apart.

We had a lot of heavy items to move and they worked relentlessly for hours even though they had been doing moves since 5am.

How they could be so positive and friendly with everything they had to do is beyond me.

Highly recommend!

Poor service and not recommended, I paid an additional fee for a vehicle to be collected, however they failed to collect my vehicle not one but three days late and then hide behind 'unforeseen circumstances' in there terms and conditions to wriggle out of reimbursing the fee that I should have been charged for collection on the day it was collected.

Find someone else to collect what you need!

I needed a Welsh dresser collected and delivered to me. I was given incorrect dimensions as it was much larger also I wasn't informed that it had to be dismantled! A further problem was it had to be collected that afternoon. Anyvan were able to rearrange delivery, dismantle and deliver all within a 4 hour time frame. Both driver and assistant then had to take the item through the back of my house and into the garage, which wasn't easy. So all I can say is job well done.

Had to cancel a job late and phoned to ask if I could change the booking. No-one picked up my message so the driver turned up. I expected to lose my payment. Next thing, I got multiple calls (several one directly after another). When I could pick up, I was optimistically hoping they were trying to rebook, but no: high pressure tactics to make me pay MORE due to the cancellation. I will be reporting them.

I opted for Anyvan as they could guarantee my furniture would be delivered the next day before visitors arrived. I did not realise but I was charged for opting for a morning delivery.
Half an hour before the mid day cut off, I received a call to say they couldn t keep you the schedule and asked if I wanted to cancel my booking or should they try to get a van for a before 4 pm delivery.
They had taken my booking despite not having the facility to guarantee it. As it was my furniture arrived in an unmarked van. Anyvan had farmed the work out to a small independent who got to the furniture shop ten minutes before it closed.
An expensive service that was not fulfilled. Never again.

I was delighted to find a service like anyvan when moving house. It took all of the work and stress out of finding a suitable removals firm in my area and made the process simple and fast. Vendors contacted me with estimates based on the information i provided and gave me a good range of services to choose frim. Would highly recommend using this for single items or full house removals.

Disgraceful company, left me in the lurch by failing to provide a van/driver for a booking made several weeks in advance, and only admitting this the day of my move.

Nothing but apologies frim a company which clearly does not understand that these are unsatisfactory in their line of work.

I used a transport provider through AnyVan for my relocation move, which turned out to be an easy and financially prudent decision as the transport provider I used was excellent. I could have chosen from several potential providers who quoted for my business, and all would have represented excellent value compared to the large companies who offer house moves.

Anyvan sub-contract out there work, they caused £1500 damage to my motorbike, and when i approached anyvan about this, they washed there hands of it, and said take the driver to the small claims court, but they refused to give me his address, so its impossible... avoid there people

Charged £63 to pick up a bed, except, they didn't pick it up, and they just kept the money. I don't even think I need to explain in detail judging by all the impressive one star reviews they have accumulated. They need shutting down. Which will happen soon. Idiots

Great removal service, list the items or add later before 48 hrs gives you price straight away so i knew my outgoings straight away. Guys were helpfull and did everything asked of them. Good service especially since i am disabled. Call them, you wont be sorry.

They took a booking for a job they could never had fulfilled.

I am not a car expert. When I requested the job I told them that I had a non-operational hybrid car (due to water damage/flooding).
As the car's electrical system was fried, the electric brake could not be released. There was a manual overide, but it only worked for the front wheels.

After being unable to load the car I spoke to a number of other garages and they knew this would be an issue immediately.
Same applied to the driver of the pick up truck driver who knew that we would not be able to overide the electric brakes.

Any Van have refused any compensation or refund, despite the service not being started or completed. Which is frustrating as it seems anyone with any car knowledge would have known that the job was never possible.

Efficient and punctual service. The moving team were polite, professional and helpful. There was a lot of stuff and some of it was tricky to handle but the move was done safely and well. All
The things arrived safely at the end of their journey and the recipient was very pleased. Great price for all the work and will use AnyVan again.

The worst possible service ever. I booked two weeks in advance and the very last day I get informed that they can't find a driver.
They did not even inform me and I had to contact them myself that is the driver coming or not.
Customer services agent told me to find an alternate as the services cannot be carried out today.
I asked them that why wasn't I informed in advance and simple reply was sorry.
They make a claim that they get 5,000 bookings per week and so they were not able to allocate me service. My booking was made on 22-06-2021 for 04-07-2021. I visited their website on 04-07-2021 and they sated "we have slots available". When taking payments, they never have issues. If you talk to their agents, "Sorry for the inconvenience, please look for alternates".
My booking reference number was AV 695 3046.

The Van and Driver arrived bang on time and did the pick up with no problem at all. I must admit to being a little worried as it was my prized classic motorcycle that was being transported, but he vlearly knew what he was doing, took good care of the bike and delivered it in spot on fashion. Excellent!

Ronnie and the other guy that I'm afraid name I did not catch were brilliant. We had to move quite heavy and bulky items and they did move them in no time. I would definitely use them again. Bellow some advice for when U book them.
- state that if U move into 2 floor house some of the items are going to the 2nd floor. I forgot that and the guys obviously did not take them upstairs. Totally understandable as some people would just take advantage and "forget" to mention that to get a cheaper quote
- don't be a pikey, book at least 2 guys for moving. They will move Your stuff 3 times faster then You and just one guy especially around hard places like corners, low ceilings etc.
As I've mentioned at the beginning I have to highly recommend the guys as they saved me tons of time and trouble

This is the only company I use, this is my second time using Anyvan for my sofas and they have been amazing both times. The website is easy to use. The drivers are professional and they took good care of my items. Highly recommended

AnyVan helped me move a very expensive item 500 miles with ease! The whole process was so quick and simple! I received a great selection of quotes within a very short time and my job was booked within the hour! The customer service team are fantastic and always on hand to help with any queries! The driver was brilliant, so helpful and kept both locations informed of his time of arrival. Wouldn't hesitate to use AnyVan for any future deliveries! Thank you!