A Pea in the Pod

I ordered two basic white tees from a Pea in the Pod and liked them so much I ordered two more for a period when I'd be traveling through the US along with two other nursing tops!

Never experienced such poor customer service! It took 10 days after confirming my order for the order to ship/show up on the UPS system. This was after multiple emails and a call (could not give me a reference number for some reason?) to request they cancel the order as it would arrive too late. In the end received an email full of legalese saying that only if the package had not arrived 10 business days after date of shipment (so 24 days after the order was confirmed) they would consider it lost and "offer a resolution."

My guess is this company has been acquired and they've done major cost cutting/arbitrage on deliveries/customer service. Overall a strange experience!

They only give you half your money back and use the rest for a shipping fee. They charged me $15 for shipping my return back to them.

First of all A Pea in a Pod is the SAME company as Motherhood Maternity, they carry overlapping product and A Pea in a Pod price is $15-$20 higher.

I happened to have bought the same pair of compression leggings from both company, Motherhood had it at $20 sth and A Pea in a pod at around $40 sth per pair.
They are exactly the same, only difference is color of packaging.
Since Motherhood Maternity's a little messed up on size chart, I don't mind paying more to get the right size. But the leggings from A Pea in a Pod have open stiches at the crunch area. I bought 2 pairs of them, both had the same issue. Meaning the batch might be all defective.
I'm size 00, usually wear XS or XXS, weight 113lbs at 28 weeks, measures 34-35 at hip size, and their legging's XS is measured 36-37 around hip so it's definitely not me breaking the product.

I have to contact customer services. They promised to issue a gift card to cover the defective merchandise, asked that I place another order, the difference and shipping paid to on the replacement order will be waived.
Sounds nice right?

In reality, they issued credit for only 1 pair of legging - I bought two. After communications, the other pair's refund credit goes to motherhood maternity... Hello?
Additional communications need to be made to combine them and point them to one website.

After making the replacement purchase, they have problem refund the difference too.
The agreement was to refund difference to original payment method, but their customer service refunded a random number- Yes, can't tell how it's calculated but surely LESS than the agreed mount, to gift credit, not original payment method.

Tons of emails with screenshots highlighting errors were sent to address the incorrect refund, but every customer care picking it up didn't bother to read the full detail, ignored the credit back request, and tried to get it over with by gift refund.

Had to make a call and request manager to get things straight

Will never buy from either website again

This company is so blatantly not customer friendly, to the extent that they don't even pretend to be. I made an online purchase and noticed a few days later that many of the items in my order were subsequently on sale. I went to the "contact us" section of their website in efforts to find a phone number, and only found an online contact submission form. So, I filled it out requesting a price adjustment, submitted it and waited to hear back. A week or so later I hadn't heard anything back, but I was able to find a customer service phone number in my order shipping confirmation email I'd since gotten, so I called to inquire. At that point, they told me they had no record of me contacting them via their website and that I should have called or sent them an email from my email account so as to have a record of said contact, as they only honor price adjustments requests made within 7 days of ordering... Yep, that's a company that really wants to do right by the customer and earn my repeat business, clearly.

Additionally, one of the items from my order was a bit big at the time of purchase, but I decided to hang on to it for when I was farther along in my pregnancy assuming it would fit later. After two months, I decided it still wasn't going to fit even late in my pregnancy so called about a return, even if just for store credit. The item was $100, so I obviously didn't want that money to just go to waste, but I would have been happy to use the funds for some nursing bras or other items I'll end up needing anyway. So, I again called into their customer support team, only to be told they only offer 30 days for returns, even for store credit. Adding insult to injury, the agent noted they had been offering extensions for returns given Covid, but would no longer be doing so. Again, the response of a company that really wants to foster repeat customers.

Needless to say, I will never shop with them again. They more than deserve the bankruptcy situation they are in.