AP Electric & Generators

This company really doesn't care if the product they sell is damaged. YOUR PROBLEM. No apparent signs of damage to the container when it arrived but when I opened there was a large dent in the front cover.
The Shipping company, ESTES first question was "Did you sign for receiving the item", their answer was "you sign you own it". I called AP Electric because there was no sign of damage to the carton (proven with photos sent to them) and their response was the same, you signed it's your problem. AJ and Tim in their generator division could care less about their customers. PLEASE don't order from this company. I had to pay $130 for a replacement front panel, really sad. I am really not done with this situation yet, I purchased through PayPal and American Express and will send them a complete review of AP Electric and Estes Shipping. The Generac Generator is available from many other sources, do yourself a favor and buy from other than AP Electric.

After much research and speaking with a Kohler factory tech, I settled on a particular generator. According to the factory tech, there are two versions of this generator, one that has minimum site clearance of 60" and one that is certified to 18". I called the this company before ordering to make sure that I would receive the 18" certified version. The salesman insisted that all generators can be sited at 18". This is clearly wrong as the dimension drawings, from their own site, shows a minimum 60" clearance. I have seen other dimension drawing for the "same" unit that has the 18" clearance. The Kohler factory rep stated that only models made after a particular 'specification number' are certified for the closer distance. When I pointed out that the AP salesman was wrong, he hung up on me.

Absolutely the worst do not do business with these people absolutely no customer service what so ever they send you broken crap and then tell you it's your problem.

Ordered a Generac 24KW in late Summer. They said it would ship the end of October. On the 26th I called to check on status. They said not available till March, but if I would downgrade to a 2KW they had them in stock and would ship right away. I said OK. They said due to a price increase it would cost me another $180.00. I said OK. That was on the 26th, I called today and now they say it will not ship till Spring. I said OK, then I want the 24KW. She said OK, but there was a price increase on that. I said how about my original order, she said no you switched so now you pay the new price. I said, "but you told me to switch and you would ship right away." She said, "Too bad". I cancelled the order. Now we will see if we need to void the credit card transaction or if the refund the over $7000. 00. Do not deal with this company!

I ordered from ap electric, and paid $50 more than elsewhere because they said the generator was in stock and ships in 1-3 days. All lies, i after 4 calls and no return calls i found it ships from factory, and they did not have any, already charged me for it the first day. Did not ship til 9 days later! Shipping took 2 more weeks! I guess that is why you should buy from amazon or ebay, or other reputable companies. Will not buy from this co again, like all other reveiws, one star!.

They have the worst customer service! I was trying to purchase some replacement parts for my kohler generator and they were absolutely no help. Each time I would call i would tell them my generator information and would ask if they could help me find the correct replacement controller for my unit. Each time they said they would call me back. After calling 9 times someone finally was able to help... at least that's what I thought. I purchased the controller they said was the correct one. Once I got it I could immediately tell it was wrong. I called and explained to them that it wasn't the correct one and would need to return it since they obviously sold me the wrong one. They gave me some excuse why they couldn't take it back even though it was never even opened. I will never deal with these people again. I'm out around $600 due to their mistake and still had to buy the CORRECT controller else where.