• A Place for Mom

A Place for Mom

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Overview

A Place for Mom has a rating of 4.4 stars from 1,396 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.

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This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 97%
Positive
828
Neutral
7
Negative
19
39
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How would you rate A Place for Mom?
Top Positive Review

“2 thumbs up!”

Jennifer S.
10/11/24

"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.

Top Critical Review

“Horrible snaked”

Edith P.
10/25/24

Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.

Reviews (1,396)

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phone number (33)
Thumbnail of user joelync3
New York
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

Had a place for Dad and it fell through. Contacted you service and received a call within minutes. Jim Hogan was wonderful. Received a call from a place that sounded like a perfect fit. Toured and Dad was placed in a week. Highly recommend.

Reason I chose this business:

Needed guidance after another home fell through

Thumbnail of user elaines756
New York
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

We were assisted by Holly over a period of several weeks. Holly supplied us with lists of places to consider that were thoughtfully created to meet our needs. She made time to connect with us via phone, email, and messages. We appreciated Holly's dedication and work ethic as she navigated us through the process of finding a suitable facility.

Reason I chose this business:

We had read positive reviews about A Place for Mom. An inquiry call to Faith Based Assisted Living connected us to Holly.

Thumbnail of user jeank706
Florida
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

We needed to find an assisted living facility for our 97 year old mother in a very short timeframe and didn't even know where to start. After speaking with Ashley Erdman for over 30 minutes about our mother's needs, she identified a number of places for us to visit and even scheduled the tours for us. Ashley was extremely helpful and responsive and really helped us navigate through the process. We found a great place for mom and she's settling in well.

Reason I chose this business:

I remembered seeing their television ads and needed help in a hurry. A Place for Mom was an answer to our prays!

Thumbnail of user michellew2861
Kentucky
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

My senior living advisor was amazing and helped me find places that were excellent places and was also a great resource for information and constantly in touch throughout the entire process. We used this service for both my mother in law and mom and I'm so thankful to have the support on this journey.

Reason I chose this business:

I chose a place for Mom because I had seen the commercials in the past and when we used their services to find a place for my mother in law when it came to my mom I sought out their services as well. It’s important as a caregiver to feel supported as well when it comes to your loved ones.

Thumbnail of user nulln17274
Texas
2 reviews
0 helpful votes
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March 4th, 2024
Verified purchase

Everyone involved was quick. Fortunately in our situation we found the perfect place immediately. Be prepared for many many calls from the various communities wanting to set you up with a place.

Reason I chose this business:

Very random choice

Thumbnail of user valarieg26
Maine
1 review
0 helpful votes
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February 14th, 2024
Verified purchase

When you are "in the weeds" and trying to make the innumeral decisions necessary to help an aging family member, this service is invaluable. Timely, relevant and easy way to narrow down choices for Assisted Living.

Reason I chose this business:

I used it once before to find Independent Living.

* A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeanninep48
Michigan
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

This is our second time working with them. The first time was when we considered moving our mom because of care we were paying for that we found out was not occurring! They were very knowledgeable and supportive of our situation and followed up. Once we determined that our mom needed an assisted living facility, they took all our information and went to work recommending places. We had a logistic issue, which they were very helpful with as well. Every facility we contacted, responded immediately and followed through answering questions.

Every emailed link, phone number, and contact person was available on one emailed page. It was truly amazing to have everything at our fingertips.

The transition from independent living to assisted living was as seamless as possible. I wish we would have utilized A Place for Mom when we selected independent living because we would have made different decisions so we weren't moving Mom twice.

Reason I chose this business:

Read about them online.

Thumbnail of user susans6505
Florida
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

Natalie May was my representative.
She called me within a minute of my online request.
She asked relevant questions and gave me a complete list of facilities which met my specifications. She then scheduled me for tours of the chosen facilities. She followed up regularly.

Reason I chose this business:

I heard about them on a TV commercial.

Thumbnail of user elysem41
Tennessee
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Donna with A Place for Mom was awesome. She explained things, gave me so much information and tools, answered all my questions, gave me suggestions, and sent me information on some places to look at for my mom. I could not have done this search without her and greatly appreciate her help, and A Place for Mom. Wonderful company and very kind caring people!

Reason I chose this business:

I found it while looking online for different places in my area.

Thumbnail of user angelas3191
Texas
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

A Place for Mom quickly and thoroughly assessed my parents needs, and sent quality options for us to tour. We found a place the same day the phone call was made! This is the second time I've used this service and would recommend it to anyone needing assistance.

Thumbnail of user fredn183
New York
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

I put in a request to get some recommendations for a memory unit for my mother in law. Due to the fact that she was being forced from where she was currently staying, I needed help fast. I spoke with Daniela Leone who was amazing. She put us in touch with several facilities, and even got us in for a visit the same day. We were able to reserve a spot right away and she followed up with us several times after just to make sure everything was running smoothly.

Reason I chose this business:

Heard about it on the internet

Thumbnail of user stevec2781
New York
2 reviews
0 helpful votes
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February 16th, 2024
Verified purchase

Why does a place for Mom look to get commission even though we didn't call them for this move. They already got paid when I moved my Mom with their help. Seems that now they feel they should get commission for every move going forward.

* A Place for Mom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user patriciap3231
California
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

This is the 2nd time. I have reached out to A Place for Mom.
My Mom is presently living at a facility that they found for her almost 4 years ago and she loves it there. Now I contacted them because of change in my mother's income and a possible future move.
A Place for Mom is a very helpful service and very willing to search for specific places in the areas requested. They will schedule tours, answer all questions you might have and also connect you to other sources of information.
I always mention A Place for Mom to friends and family and now leaving a review

Thumbnail of user customercarea
Customer Care A. – A Place for Mom Rep

We appreciate your referrals, thank you so much. We want to help as many families as possible get the support and resources they need to find the right senior care for their loved ones.

Thumbnail of user kearneyk1
Wisconsin
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

Aside from knowing next to nothing about how to even begin to look for the appropriate assisted living for my mother, we live out of state from her and have no knowledge of even what was available. A Place for Mom organized all the info from finances to what her unique needs and preferences are. They connected us to Assisted Living places close to her that met her criteria. We did virtual tours and spoke to the managers of 3-4 places. In the end we felt satisfied enough to make a choice, which has proven to be the right one for her.

Reason I chose this business:

I had seen adds on TV and thought I would start there. Glad I did.They were very thorough and stayed in touch with me all through the process to check on how it was going. They made what could be an overwhelming experience completely doable.

Thumbnail of user a.n6
New York
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

I was literally lost as I was trying to find a place for my disabled veteran brother. His financial situation was making it difficult to find a residential care facility for him. As I searched the internet, I submitted a form to A Place for Mom. A Senior Living Advisor immediately contacted me and within minutes they helped me become aware of VA benefits for my brother that would assist financially. This knowledge was definitely what I needed to hear. I now have hope and my brother is at a residential care facility where he is safe and living a good life. A Place for Mom is such a wonderful organization and they have positively changed my brother's life and mine. I cannot thank them enough.

Reason I chose this business:

I was so lost and I didn't even know where to begin. But once I submitted, what I thought was an exploritory form, A Place for Mom immediately contacted me. That alone impressed me, but then working with them was so easy and they were so helpful.

Thumbnail of user stephanieb2952
California
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

I was searching online on Christmas Eve for a place for my Dad with veterans assistance. Someone from a place for mom called my brother and I right away and we set up a tour at a facility close to our houses. We had my Dad moved in within a week. This was such a blessing. Thank you!

Reason I chose this business:

They chose us, I was doing a search and entered some information then received a phone call.

Thumbnail of user joyb566
Oklahoma
2 reviews
0 helpful votes
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January 18th, 2024
Verified purchase

They tried very hard to help me find help and support for my 90-year old dad. We did settle for a two-week respite stay at a beautiful, assisted living facility. The accomplishment was proving to dad that assisted living is the total opposite of nursing home (apples and oranges!). Alas, we just couldn't come up with the finances to be a permanent resident. But they tried very hard to help me find something! I didn't feel quite so alone. All efforts were greatly appreciated.

Reason I chose this business:

I was becoming desperate in finding some help with my 90-year old father. Lots of internet research made A Place for Mom the easiest to initiate contact.

Thumbnail of user sharona2185
California
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

At the beginning of the search, our advisor listened to exactly what we needed and gave us placement options based on those needs. Chris, listen to everything that we needed and followed us through the entire process until we got our family. Member moved and settled. It was a great experience with Zero concern with the advice given to our family.

Reason I chose this business:

We contacted A place for mom because we had used them in the past and the information and support given was exemplary. The advisors are so helpful and feel like a family member really trying to help fulfill a need.

Thumbnail of user cindyj511
Virginia
3 reviews
0 helpful votes
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January 22nd, 2024
Verified purchase

Jody Matheny, my representative, was a wealth of information. She set up appointments with facilities in the area. Not knowing where to start, I was relieved to have an experienced person who was able to bring up ideas and solutions I didn't even know I was looking for.

Reason I chose this business:

I had heard they were a reputable source for assisted living, memory care and nursing facilities.

Thumbnail of user georgel596
Washington
2 reviews
0 helpful votes
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January 18th, 2024
Verified purchase

Steve, from A Place for Mom was awesome to work with. He listened to what I wanted for my mom. He then provided a list of three Assisted Living facilities for us to take tours on. He even set up the tour times for us. We liked all three, however, there was a smaller facility that he had spoken about, but we hadn't toured it yet. So, after talking to Steve, he set up a tour for us and after going there, we knew it would be the best Assisted Living Facility for my mom. It is small (only 40 units), so the dining room isn't really big, and it looks more like a home type setting. The facility was very clean, and the staff was great to work with as well. Steve has follow-ed up with me since my mom has moved in there to ensure whether it was a good fit for her or not.

Reason I chose this business:

I chose A Place for Mom based on commercials that I saw on TV that has helped others help to place their parents in an environment that works best for them.

Thumbnail of user rogelios53
Texas
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

We had a hard time finding help and not sure how we got connected with a place for mom, but just out of the blue we got what was needed and with no strings attached. Never had a problem and they listened to our needs and more. Sometimes we just need someone to talk and they get a 5 star from me

Reason I chose this business:

I don't remember how we got connected but I know there are a lot of good people and organizations out there. Thank You and may God Bless you and your organization

Thumbnail of user judyp2
California
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

My family needed to find a place quickly for my husband who could no longer live in independent living.
Danielle O`Malley gave us a list of places that we found suitable on the first try. Unfortunately, my husband needed more care than we originally thought but each time we contacted A Place for Mom through Danielle we recieved good reliable information quickly.

Reason I chose this business:

I had used A Place For Mom when looking for the Independent living place that my husband went to a few years ago.

Thumbnail of user johnh9680
California
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

They were able to find a place for my 92 year old mom that was 3 years old, very clean, very modern, assisted living with a semi private apartment.

I wish to thank them for their support in this difficult time as my mom could no longer live by herself, then lived with me for a year, but finally required 24x7 assisted living that I could no longer provide for her.

Many thanks to the staff at "A Place for Mom"

Thumbnail of user darwing23
Iowa
1 review
0 helpful votes
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January 24th, 2024
Verified purchase

I've seen commercials for A Place for Mom for years, beginning with Joan Lunden. They made things so much easier! Our consultant, Dawn, was easy to talk to and helped so much. It made this transition so much easier because we didn't know what was available in our area. With a Place for Mom, we didn't need to know that at all! The gave us many options and we chose the places we wanted to visit! They called within ten minutes of entering our information into the computer! I would recommend A Place for Mom to anyone looking for help with assisted living or nursing homes.

Reason I chose this business:

We were in a bit of a hurry and didn't know our area very well. So after seeing commercials over the years, we decided to try them. It was a great decision!

Thumbnail of user stephaniel1992
Illinois
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

I thought Amber from A Place for Mom was helpful and directed me to other information having to do with caring for seniors with memory care, beyond information about facilities with openings in my area. I feel like I'm now better informed about how to move forward with the process since we've made our decision on a facility, in ways like how to help my mom deal with the move and get settled into her new location, also on how to continue to be a support to my dad as he now will live at home by himself. These have been some really hard decisions to make, but I feel more confident now moving forward due to A Place for Mom listening and helping us figure out how to make the best choice for my mom.

Reason I chose this business:

They came up online as I was looking at websites of area nursing homes

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

Company Representative

Thumbnail of user customercarea
Customer Care A.
Usually responds not within the first month
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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