A Place for Mom

I chose, and am now happy with, an assisted living facility that was suggested to me by A Place for Mom, which goes to show that they were definitely helpful. Initially, I was not sure what I was looking for regarding the level of assistance my uncle needed, but I had certain criteria that was necessary to be met. They helped me narrow it down. The part of the process that was not good was their online scheduler to make or change appointments. Many facilities didn't expect me when I had it scheduled, others were calling me when I had actually cancelled.

Do not use A Place for Mom!

When the web site asks you to fill out a simple form, and a "custom list is being generated" don't believe it. They ask for more information, and more information... none of which really helps to refine or define potential places for Mom.

Do not use them!

You will receive lots of emails - with canned responses. Like a scam always asking for a few more details. If you give them a phone number, you will get lots of calls.

Just say no... go elsewhere.

Adam called within minutes. He was on top of what I needed. Very responsive and gave me great places to call. He followed up each week. Very impressive. I recommend A Place for Mom to anyone looking for information for their loved one. This organization is very good.

I recently jumped through all the hoops of getting some info for assisted living for my mother in N. C. The folks at A Place For Mom took almost a week to respond to my inquiry and after I shared with them the names of places I had already found on my own they immediately sent me an Email detailing these same places. To make matters worse, when I informed them that I had already contracted with one of these facilities, they wanted their "Cut". It's all about the $$$. When asked to speak with a supervisor, I was placed on hold then given off to voice mail and the calls from other facilities in a 50 mile radius keep coming on a daily basis. Buyer Beware!

I called for info on affordable housing for disabled seniors (me). She made pitying responses about my job loss, then asked about my price range. "Can you afford $2000 a month?" Social security is my only income now! What a joke! She cut me off and quickly transferred me to a recording listing websites and phone numbers.

I was reluctant to give my email and phone number to the website at first but feeling desperate, having had already searched and searched for places to fit my needs, I just answered the questions and went with it. Within minutes, I was contacted by phone and the lady who called me was so helpful, warm and not pushy in any kind of way. She got me exactly what I needed. Within 20 minutes, I was at the first location, and then was able to go to 5 locations in 1 day. I highly recommend this method to help with your family.

Words cannot do justice to the help and comfort A Place for Mom gave me and my family during a stressful time. I have spent the last month searching for the right' place for my Uncle. He is diabetic primarily but his health conditions have fluctuated so much over the last month that his care needs kept shifting. My Care Advisor, Layton Gaskins, was with me every step of the way guiding me with questions to ask when visiting felicities, checking in on my Uncle's status, adjusting his care needs with potential matching facilities. Layton was a calmness in a turbulent storm. I cannot image going thru this alone and thankfully with Layton, I was not! I highly recommend this service, take the helping hand and find the right' place for your loved one.

It's obvious they just send people to sites that pay them. One of their 5 star places was shut down by the state. Their sales stuff called after my mom passed. I told them this and they continued with their sales pitch. I asked them if they did not hear me when I said she passed and hung up. I mean really?!?

I would have been better off without "help" from this agency. The woman I dealt with seemed mostly focused on getting her commission. I was bombarded by calls and emails from various assisted living facilities. I am familiar with the local area (Charleston, SC) and could have done better by doing an online search myself. (I ended up choosing a place that I found on my own that is not one that gives her a commission.) The Place for Mom rep was in a different part of the state, and she referred me to places not close to me and IMHO not always suitable for my loved one. If anyone wants help in the Charleston area, there is a locally based locator for assisted living that is much more helpful. Look for them!

Helpful advice from someone who knows how to listen to what we wanted and provided options for our review.

I called the company and indicated at the very beginning of the call that I did not want my relative's full name given out. At the end of the call they admitted that they won't do business with me unless they spam my relatives full name and age out to an array of assisted living facilities in the area. I asked them to delete all the information they had just collected on my relative and me and they refused to say delete it. They merely said we will close the file. Also please know that these Representatives don't have contracts with all of the places in your area so they are only going to refer you to places where they make a big referral fee. Rude agent. Robotic script. Do your own legwork. I would not trust any recommendations that this company makes

Jennifer was very helpful, thorough, and friendly. I enjoyed working with her. Jennifer followed up with me. She gave me just a few places at a time to check out, then we'd talk again about my thoughts. I'd i needed more choices, she'd send them. When I had selected my favorite place for my father in law, we visited again and she coordinated with the place for me. It was a great experience!

We were given numerous options and the one we decided on for our BIL, is working out well. Every place given to us, contacted us quickly and answered any questions that we had. Everyone has been kind and helpful without being pushy. I would recommend this service to anyone looking for accommodations for a loved one.

They sell your contact info. You won't get a list of every place only those that pay to advertise. Stay away from anything like this on the internet. They own tons of websites. There should be a law against companies that trick you. It's shameful to treat seniors like this.

I phoned this company looking for assistance in placing our dad in assisted living. The minute I said dad would have to be partially funded via Medicaid, she hung up on me. I'm not kidding. She said, we don't do that, and then hung up. This place is a scam.

The sales person kept on with questions, and would not answer mine, followed up with more calls ---How much does it cost? They wanted me to come for a walk through, to me that means a hard close to sign up. I'm in sales for over 30 years. Richard MN.

My mother lives at this facility she is very happy there.
She has so much to do the coordinating ms Amanda has arranged lots of interesting things to do.
The front desk person Ms Rose is very helpful always has a very nice smile

Ms Heather, has made some needed changes that I can see already.
The staff all are very friendly and helpful.
Sincerely.
Tanya walters Haffner

It has taken me 3 years to write this review because using A Place for Mom set off a horrible stream of events that I am still dealing with today.

After hearing my needs I felt pressured and forced to send my mother who was showing signs of dementia to an independent living situation. It became evident that she wasn't able to live independently. She had many outbursts and needed live in care which was a huge $15,000 added cost. She only stayed 3 months before she had to be moved to Memory Care. A Place for Mom is really just a pushy sales tool under the guise of helping. They really put on a great facade.

I implore anyone thinking of placing their loved one in any place that is suggested you speak to their primary care physician and even a SOCIAL WORKER. Start there. Do not start with A Place for Mom.

A place for mom only cares about getting the commission on referrals, they do not check out facilities. It's simple- they contract with companies that pay them to do so... there is a reason why these companies pay for referrals- and a place for mom will say they are a good facility bc they benefit from it financially... when a company gives out referrals solely based on gaining money from the transaction you will never get honest answers or the best options that might be out there!

Like many other have already said, As soon as I typed in the information they called. It has been a week since I made the bad choice to try to get help from A Place for Mom and I get at least 4 calls a day. They will not go away. I just want them to stop calling.!

A Place for Mom literally is the worst referral agency! They get your information and mass email to every facility that they do business with! Then you are called incessantly! I placed my loved one with another agency, and when A Place for mom found out where she was, they billed that facility! Steer clear of this company!

We were sent to three places. As we were in a hurry we took the best of the three. All three were not up to my standards, but we were desperate. It turned out to be a disaster. Below par care, terrible food, unsanitary, mold in the bathroom, no air conditioning and 4 days above 90 degrees. I had to stay with my mother and put wet cloths on her and bring a fan from home. I found a much better place on my own and moved her after three weeks. In looking at other places I realized that A Place for Mom only refers inferior, substandard homes.

Melissa was very easy to talk to, a great listener, and she helped me narrow down possible Assisted Living places for my mother. She was able to advise on approximate costs and what she knew about each place. She followed up to see how the search was going. When I told her that we were holding off for a while, she respected that decision and stopped calling. We picked right back up a year later and she helped me complete the process.