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A Place for Mom has a rating of 4.4 stars from 1,397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.
Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.
Cindy was amazing she helped us over a six month period. As we made the adjustment for dad to be in assisted living. We we felt overwhelmed she was there to talk to and help guide us. We really couldn't have asked for a better advisor.
Kristen Parker, my adviser, is super. Kept me posted on different Assisted Living Places for my brother and what would fit his needs. He is a bit younger (60 yrs) and a lot of places wouldn't take anyone under 62 or 64. When she told me about The Concord Place in Northlake, IL, I checked it out and he has now been there just about 2 months and loves it. Have been talking on and off with Kristen for almost 2 1/2 years when I first had to move my brother and the first place he was in was not for him. She would check in with me every so often, which was great and just wanted up dates. Can't Thank her enough.
Having to find help for an ailing elderly parent, you come to realize how difficult it is to search out resources, while governments convince us that there is plenty out there. I happened to come across A Place for Mom while surfing the net. One call to them had a Co-ordinator calling me within hours and scoping my community for locations and appointments. Very caring professionals who understand how vulnerable seniors are and the attention needed to make them feel that they still matter. Thank you.
I was told that I would get one free month, but it turned out that the first month was going to be used to update the room. My understanding was we would get two or three weeks of free rent, but it did not work that way. It took them the full month to get the room ready, and it still not ready, the shower safety bar and a lock to the front door is not installed I did sign a contract and I don't know what the contract said, I did not get a copy. As for as moving in I am still undecided, I paid the rent for Oct.(as required) and have turned in the 30 day move out notice. It does seem like residents are treated good and it would be a good place ti live.
I feel we were not treated right, so now there is no trust in what they say.
Our representative from A Place For Mom continues to work and reach out for us to help my husband find a place close to his doctors and family. It is rare that she doesn't check in with me and recommend places for him. She continues to be a valued friend
I entered my information late at night to inquire about assisted living places. The guy literally called me at night, he kept texting me and entered my information at every AL so he could get a commission. This place is aggressive and unethical!
They advertise that it's Free! I fell for it, found a nice home for mom. They came over to sign papers for and the last page was for a $1,700.00 non refundable application fee. I was outraged and showed them the door out.
I called A Place for Mom early in the process if finding a place for our mother we delayed many months before getting serious about the matter. Your Christina never gave up on me, and she was the BEST! Thank you for your service!
Thank you for sharing. We will be sure to pass this along to Christina!
The people that answered the phone each time I called were very nice and helpful. I was transferred to a senior living advisor named Carrie. She stated that they could not provide the service I was looking for and stated she would email information with other resources. I never received the information and called back and was given her email. I emailed her and she has not responded. I was disappointed because I was already stressed about finding a facility for my mom and the lack of follow up was very disappointing.
A place for mom was pretty helpful helping me quickly compile a list of homes near us, and when we decided home care was better were helpful with resources for that as well. However, my MIL passed in November (it's now almost July) and I was called in December, January, and now TODAY to see how we were liking our services. By the SAME REP.
Very disappointed. No one needs to have that brought up, by someone clearly just trying to make a buck.
If you're going to work with people when they are the most vulnerable, have the courtesy to keep records when your services are no longer needed.
I called and got help immediately. I was given my own personal assistant who listened to my needs and sent me recommendations on what was best for me. They explained their service and how they are paid. When I got frustrated she went above and beyond to help me find a place for my mother. They send you checklists and tell you what to look for!
When your looking for a little help it is nice to find somebody that has some of the information that can maybe help you, everybody needs help. Alice the lady that helped me went out of her way to personally contact some of the providers because of fiance problems I had and was able to find me a provider that would work with me and for that I thank her, and i'm sure she is not the only one that works there that would do that.
Thank you for sharing and we will be sure to pass along your note to Alice!
The search to find a place for my mom was very stressful. I had a small timeframe to find a place with a limited budget. Adam was awesome he listened to what I was trying to do and set up appointments based on my criteria. He made the process less stressful. Thank Adam for an awesome job!
If you think there is no money involved you are kidding yourselves. Caring for the elderly is a huge business only for the wealthy. If your loved one has no assets just tell them from the start and you will never hear another word from them. With no assets the elderly is destined to a Medicaid facility, a nursing home. Another way to punish the elderly for not having wealth.
Maybe another great thing that would help is A place for mom to be seen trying to get care for all elderly, not just the wealthy. And pushing facilities that you don't even visit is wrong.
Hi Robin,
Unfortunately, Americans are in a crisis when it comes to senior care. Senior living is expensive and it’s usually one of the most difficult decisions a family has to make. To help educate families on the costs associated with care, we created the Senior Care Price Index http://www.aplaceformom.com/senior-living-price-index which is a great resource to learn more about the costs associated with senior living.
Federal law prevents us from referring families directly to senior housing communities if the family desires to use public funds like Medicaid for housing costs. We have compiled tools to assist families with conducting their own independent search for their public funding needs. There are government resources available to help with the search for options. A few are listed below:
• Administration on Aging (www.aoa.gov): The “Elders and Families” section of the AoA is particularly useful for accessing links to information regarding state and local services for older adults and their families; public and private benefits programs; Medicare; and long-term care planning
• Eldercare.gov (www.eldercare.gov): This helpful website offers fact sheets, booklets and links to federal websites.
• U.S. Department of Housing and Urban Development (www.hud.gov/): Here you can find information on affordable housing for seniors and rental assistance, among other things.
• The National Council on Aging (www.ncoa.org): Provides a list of federal and state assistance programs.
• Department of Veterans Affairs (www.va.gov): Veteran’s benefits provide those who have served their country (some benefits extend to their spouses as well) financial assistance during their retirement years. To learn if you are eligible, visit this website and review the information under “Veteran Services.”
• Disability.gov (www.disabilityinfo.gov): A comprehensive guide on disability programs and services, including Social Security benefits and affordable, accessible housing. The website provides links to more than 14,000 resources from federal, state and local government agencies; academic institutions; and nonprofit organizations.
My biggest problem with this Service is the time it took for places to contact me. After finishing my phone contact with representative, not 10 minutes passed that I received a phone call from one of the suggested places. Another phone 20: minutes later; different place.
Then two emails within two hours. Also they do not have a listing of all places within a geographical area; only those with whom they have a contract. The representative was ignorant about a CCRC stating that route may not be for me. There is not one type of CCRCS but several plans A, B, C plus co-op. I actually was more confused after speaking with representative.
Products used:
Service incompetent.
We were looking for a facility for our mother in law. So we did like most people and went online. Well now that we look back we know what went wrong. They have every facility on their site but the phone number listed goes to aplaceformom not to the facility. So we wanted some other facility but the lady on the phone insisted that the one she recommended was much better We put mother in law there and it lasted 1 month. We called the place that we original wanted and found out why. The original facility does not pay aplaceformom the $8000-$******* fee but the one they told us about did. I could not believe that this is how they work. Try it you will see what I mean. I asked my web guy how they have so many good reviews on their site but all the other public reviews are bad. Well the ones on their site are the ones that aplaceformom chooses to put on their site. I will never use them again and I will tell everybody I know about this situation.
My advisor was there to guide me through the entire process.
It seemed to be the most reputable service available.
They give the best places I think to look for a place
My mail lady told me call them
I called looking for a Nursing Home for my mother in Orlando, FL. I was transferred to a "Nurse Advocate" who said, "sorry, don't do nursing homes, but call this number for a partner", who said, "don't do nursing homes in Florida... sorry... see ya".
Hmmm... might be a niche market there for ya.
Don't bother calling these people. You can get the same advise and help for free from other agencies. They only want to help people with money so their commission for referrals to the actual facilities are greater. They don't care about the elderly, only the money that they have!
Hi Ana,
Thank you for your feedback. A Place for Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service with no hidden fees.
Unfortunately, Americans are in a crisis when it comes to senior care. Senior living is expensive and it’s usually one of the most difficult decisions a family has to make. To help educate families on the costs associated with care, we created the Senior Care Price Index http://www.aplaceformom.com/senior-living-price-index which is a great resource to learn more about the costs associated with senior living.
Federal law prevents us from referring families to certain senior housing communities if the family desires to use public funds like Medicaid for housing costs. We have compiled tools to assist families with conducting their own independent search for their public funding needs. There are government resources available to help with the search for options. A few are listed below:
• Administration for Community Living (www.acl.gov): ACL brings together the efforts and achievements of the Administration on Aging, the Administration on Intellectual and Developmental Disabilities, and the HHS Office on Disability to serve as the Federal agency responsible for increasing access to community supports, while focusing attention and resources on the unique needs of older Americans and people with disabilities across the lifespan.
• Eldercare.gov (www.eldercare.gov): This helpful website offers fact sheets, booklets and links to federal websites.
• U.S. Department of Housing and Urban Development (www.hud.gov/): Here you can find information on affordable housing for seniors and rental assistance, among other things.
• The National Council on Aging (www.ncoa.org): Provides a list of federal and state assistance programs.
• Department of Veterans Affairs (www.va.gov): Veteran’s benefits provide those who have served their country (some benefits extend to their spouses as well) financial assistance during their retirement years. To learn if you are eligible, visit this website and review the information under “Veteran Services.”
• Disability.gov (www.disability.gov): A comprehensive guide on disability programs and services, including Social Security benefits and affordable, accessible housing. The website provides links to more than 14,000 resources from federal, state and local government agencies; academic institutions; and nonprofit organizations.
A Place for Mom provided great resources while we were searching for the perfect place for our loved one. Lisa was a wonderful adviser who was patient and understanding about our needs and concerns. We have been blessed with a great new home for our loved one where she is cared for in a wonderful way.
This is great to hear! Thank you for sharing.
Using the money of companies and basically stealing! They charge companies for placements that are not place by the company. If families click their website but don't use their services they still charge the community if the family moves in.
Immediately after logging onto the site, I was asked for my email and phone number. I did NOT ask for a phone call. A pop up told me I was going to receive a phone call. There was no way to stop it. I was busy with errands and other things all weekend... including taking care of Mom. Everywhere I went my phone was blowing up with calls from this place. At times I answered it, just because I wanted to tell them to STOP... but there was no one on the other end. I feel it was a huge mistake entering this website and giving this company my phone number. The entire weekend including Sunday, it just never stopped. The last call a woman who barely spoke English left a message on the voicemail that it was the LAST call. Finally... Peace.
Tip for consumers:
Beware of very aggressive phone calling without asking for a phone call.
Products used:
None
Gayla Dailey has helped find my mom an independent living place, then assisted living, and now memory care! She has guided me through this with many phone calls and arranged visits with the top facilities in Austin. I couldn't have done it without her. Many tears were shed as I had to move mom as her dementia progressed. She truly loves her job and has so much compassion! Gayla Dailey, thank you!
We love these photos! Thank you so much for sharing.
A Place for Mom gets paid based on referral fees from the senior living communities it recommends and provides information on, so I find it very hard to trust any of the information on the site. That means their real paying customers are the senior living companies, not the consumers who use their site. Good businesses shouldn't take referral fees. Aplaceformom's tag line "Trusted Senior Living Advisors" seems spurious. Instead, I would recommend the federal government's elder care locator site: http://www.eldercare.gov/
Hi Rachel,
Thanks for your feedback. We disclose on our website, in our advertisements, and in our communications that A Place for Mom is paid by our participating providers and communities. Because we are paid by our participating providers and communities, we are able to offer you a completely cost-free service. Families are welcome to do their own research to explore communities and services outside of our network, and use that information to make educated comparisons.
Gain trust and grow your business with customer reviews.
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.
Hi Jerry - We're sorry to hear the community move-in process has not met your expectations. Please share your feedback directly with the community so they can address your concerns or contact your Senior Living Advisor who can escalate if necessary.