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A Place for Mom has a rating of 4.4 stars from 1,513 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
Highly knowledgeable of this industry. Within 30 minutes after contacting APFM, I had 5 confirmed appointments, complete with contact names, addresses, phone numbers and a description of services available. Highly, highly recommended!
Elison of Lake Worth. FL is getting bad, The food is mediocre at best, maintenance is poor.and Sagora Corp.,the owners,does not seem to want to invest a penny to remedy the situation. Moral is at an all time low with staff and residents. I would think twice about placing a loved one here.
I also inquired online & NEVER even talked to anyone yet & I'm annoyed. They called 2x day even though I never asked them to. From that I decided to look at reviews. THANK YOU to all who posted reviews. A "FREE" service isn't "FREE" necessarily. I'm not pursuing their help now.
Date of experience: January 2, 2017
They call constantly... 3-5 times a day. Someone calls, you answer, they connect you to a 2nd person who just gives a list of email sites. This person doesn't listen to your situation. They break FTC law calling outside telemarketing hours. BIG MISTAKE ANSWERING THEIR CALL ONE TIME. It's better to just Google search and call facilities yourself. These people are vultures.
Date of experience: September 2, 2016
This is a great website wil amazing resources for information. They helped me to find a reasonable safe place for my father. They even followed up to make sure we were satisfied with the facility.
Date of experience: March 5, 2019
No amount of pleading will get this place to stop calling once they have your number. My grandmother has passed 2 years now, yet this place is adamant they're going to find her a place.
Date of experience: June 26, 2020
APFM was extremely helpful in giving me options on senior retirement facilities. All of the communities were very nice & very pleasant.
APFM was the best & quickest way to know my options in the area I wanted to live in
Date of experience: January 18, 2024
Sonia was knowledgeable, efficient, and stayed on top of all aspects of each situation. Called on a regular basis.
Lots of advertising. Very positive.
Date of experience: March 30, 2024
Was lost looking for a place for assisted living. They guided me in helping a family member find a new home
Help in sorting resources for a new space to live.
Date of experience: April 4, 2024
This service is awesome. So much great information and helpful people. Don't know what we would have done without it.
I asked for information and find them and so glad I did
Date of experience: April 8, 2024
A friend directed me to this site after googling the name of a facility where I am administrator. This site comes up and says you can call them for pricing and availability of our facility. In an earlier review, they responded to a complaint saying,: "When a community joins our network, we develop in-depth, "insider" knowledge about their current availability, services and amenities, pricing, activities, special events, and other factors. From time to time, our Advisors visit the communities..."
No one from this site has ever visited our "community" and has NO knowledge (let alone "insider knowledge") about current availability, pricing, activities or anything else.
THIS SITE IS A TOTAL SCAM. BUYER BEWARE.
Date of experience: August 2, 2015
Hi Kirsten, I'm sorry to hear this. Can you please email us at Content@aplaceformom.com so we can get more information about your location and the community? After we collect this information, we will check with our Advisor team. Again, my apologies about this.
I went and toured 3 places and found what I was looking for in the third place.
I was wanting a secure place and where I chose to place Mom had the security I was looking for.
Date of experience: June 3, 2024
This company is paid by senior facilities. You will not get an unbiased referral. They are protecting sub-standard communities by not posting bad reviews.
Date of experience: July 30, 2018
We disclose on our website, in our advertisements, and in our communications that A Place for Mom is paid by our participating providers and communities. Because we are paid by our participating providers and communities, we are able to offer you a completely cost-free service. Families are welcome to do their own research to explore communities and services outside of our network, and use that information to make educated comparisons.
The statement about the ratings and reviews program is simply not accurate. All communities, whether they are partners with A Place for Mom or not, are subject to the same review guidelines and procedures for disputing a consumer review. These guidelines have been in place since SeniorAdvisor.com began in 2014. Since this time less than 4% of submitted reviews have been removed from the site for failure to meet review guidelines (including duplicate review postings, review disputes which have not been re-verified by the reviewer, employee-written reviews and other reviews which do not adhere to our clearly stated review requirements). Our guidelines can be found here: https://www.senioradvisor.com/about/reviewer-guidelines
I made simple request to have some information sent to me via email and instead of have been inundated with push, annoying telephone calls.
Date of experience: September 7, 2023
I will admit it wasn't an easy decision to give up my home of 24-years. It was even more difficult to keep calling on neighbors to help me get up after another fall. The last tumble helped make my choice. I did some online research, created a list of questions and began touring. It took four Centers before I found my current home. When I walked through the front door I felt welcomed, an immediate warmth. Everyone greeted me with a smile and kind word. I filled out an application form that day and I'm delighted I did.
If the responsibilities of caring for your home, cooking, shopping, fear of falling or perhaps you live alone, you don't have to. Drop by the Renaissance-Sherman on Loy Lake Rd, in Sherman, Tx. And have lunch with me. Loneliness will be a thing of the past. You'll meet and enjoy new friends almost daily. The days are filled with activities if you want to join them. Looking back I wonder what took me so long to get here. I hope you will too.
Even my Yorkie enjoys her new home. She's spotted squirrel in the treetops.
I feel I need to update my review which I wrote within days of moving in. After being there awhile I realized what a horrible mistake I had made. I fell twice within days of each fall. After reporting the incidents I wasn't asked if I was alright, did I need to see a nurse, nothing to show concern for my condition. That's when, after some research I learned the Renaissance was charging me RENT instead on Assisted Living which my insurance covers. It does not, however, cover $16,000.00 rental charges. Avoid this place. I have returned home. Do not go there!
Date of experience: January 30, 2019
They had great advertising, and wonderful reviews at the website (duh).
Little did I know: they're a database matching service, and not a very good one. They mass emailed our information INCLUDING MY PHONE NUMBER to multiple assisted living facilities. WITHOUT CLEARING IT FIRST.
They are so careless, they even sent notice to my mother's current facility TO WHICH WE HAD NOT GIVEN NOTICE. Fortunately, this did not damage her care, but not everybody stays at an ethical place. Want to take that risk?
Find a place that actually has someone sit down with you for a long interview, then accompanies you to the places they refer. It will cost you the same (nothing), and you'll be far happier. We fired "A Place for Mom (to get abused)" and were fortunate to find Senior Solutions.
The difference is night and day.
Daniel
Date of experience: January 12, 2017
Sad when I need help the most they pery like vultures
Read all the reviews. You will see a pattern of there business model. Placement = payment to them.
Date of experience: December 8, 2017
My sister was EXTRAORDINARILY difficult to place (strokes AND cancer). Nick Chareas kept in touch and refused to quit. Trust me, there are a LOT of places that just go through the motions when it comes to caring for people with exceptional difficulties. Nick NEVER stopped trying to help.
Date of experience: December 30, 2021
We found this place on an internet search. They referred us to "Peoria assisted living". We moved my mother in there because she had the beginning of dementia. Within a month she was dead. WE ALSO FOUND OUT AT LEAST 7 OTHER PEOPLE DIED AT " PEORIA ASSISTED LIVING "Nobody dies from Dementia within the first COUPLE MONTHS JUST AFTER THEY WAKE UP ONE DAY. Before 2 months my mom was dead. This facility, "A place for mom" does not screen the company's they refer and wherever they refer you could be DETRIMENTAL TO YOUR LOVED ONE. PLEASE TAKE CAUTION WHEN SEARCHING FOR A PLACE FOR YOUR LOVED ONE.
Date of experience: June 2, 2022
They did all the leg work so I didn't have to worry about it. Very helpful and such a timesaver for me
I heard about it before and when I googled independent living it was the first thing that caught my eye
Date of experience: April 21, 2024
They were no help! And now almost 3 years later I can't get them to stop calling! I have asked to be placed on the do not call list but apparently they don't have such a list.
Date of experience: June 22, 2020
My sister does a search for my 91 year old mother with Alzheimer's and here they come! Their little army of con men & women. They hound you with so many emails & calls. They seem so concerned. But they are not. They recommended we move our mother from TRV /Taos to Pacifica Santa Fe. They did the hook up. My sister was given the hard sell from Pacifica. Of course APFM gets a commission. Turns out that Pacifica has two wrongful death suits since 2015. I do my research. A Place For Mom does not. They have all these Google ads, hard wired to track you, call you, and generally bug you to death. In 2015 I tried working with them until I received 20 emails in one hour & 4 phone calls. Really?
Here is what I found out about Pacifica Senior Living in Santa Fe where APFM recommended. From Santa Fe New Mexican (reporter Rebecca Moss)
"A review of state health inspection records for Pacifica in 2017 found 74 violations in the previous 13 years, including failure to report patient falls and injuries, neglect of immobile residents and insufficient training of new workers."
The more you search the worse it gets.
Folks research these places yourself. You do not need A Place For Mom.
Tip for consumers:
Do your own research. Privacy issues abound.
Products used:
Used their service to find senior living. It's a call. They get a commission if you end up buying from a site they send you to.
Date of experience: September 30, 2021
I recently reached out to "A Place for Mom" for a place for my own mother. I received a call by a receptionist who transferred me to a representative by the name of "Bardee Johnston" when she got on the phone she immediately "Hi Liz, my name is Bardee Johnston we have places from $2500 to 5,000 is this something you're looking for?" I said actually no my mom is on SSI and doesn't make that much money do you know of any other locations that may be a little cheaper. She said "No, I'll send you a resource guide" and just HUNG UP followed by a beep. She didn't take the time to ask me about my mom or what services/amenities she was looking for, or how much my mom was looking to spend, if we had any additional financial resources or try to help out in anyway! She just hung up and sent me some generic resource list with local government agency telephone numbers. But we are not a low income family and my mom doesn't meet the criteria for the government options she sent us. But she didn't even bother to take the time out to ask those questions. It was sad to learn that a company who claims they have seniors in their best interest hire people who truly don't care about seniors or their best interests. I will be doing my own research instead.
Date of experience: July 13, 2019
As an RN case manager, I am unlikely to ever recommend your service again as my families report 'persistent' and intrusive calls. NOT a helpful service!
Date of experience: January 7, 2017
If you want to be harassed by every Senior living Facility within 1000 miles of your home... go on "A place for Mom's Website"! Within 45 seconds of me putting my name, Email address & phone number to sign in to their website... I was already receiving calls from ever senior living facility within 5 or 6 states away! I just wanted some general information "for the future" but now have had to turn my ringer off because they apparently gave my phone number to every senior living facility on the planet! It was either turn my ringer off or lose my job! It amazes me how you can't even get general information anymore w/o being harassed 24/7 by every company whose even remotely involved in what you were trying to get information about. If they're that desperate for residents... I'm a little Leary of sending one of my loved ones there... especially when they're 1500 miles away. Maybe some kids do that on purpose, so the don't have to be bothered w/ their parents when they get older, but I want my Dad close by when the time does come. I almost wish I hadn't even inquired now. No, I definitely wish I hadn't inquired now.
Date of experience: June 14, 2018
OH MY THIS PLACE CALLS YOU every week; I had to block them several times; they did not assist with my parents going to an assistant living. I accessed their site while my husband was receiving chemo; I told them that I was doing research and had to put my name and number in order to review this site. It has been a nightmare since 2018. When 1 parent passed they would not let up; they still kept calling; it was down right harassment!
Date of experience: December 31, 2019
Hi Melissa, thanks for your review and the opportunity to respond. The goal of an APFM Advisor is to be helpful, not a nuisance. Many times the families that contact us for help are in an urgent situation. On average we respond to an inquiry in less than two minutes. We try to be proactive and responsive, but not overbearing. We honor a family’s request to stop receiving referral information and follow-up calls and to be unsubscribed in our newsletters. If you would like for A Place for Mom to stop contacting you, please write to us at privacy@aplaceformom.com.
Can't believe the announcer on the Place For Mom television commercials is Chris Ruleman aka Chris Andrews a registered sex offender who served over three years in prison on child pornography offenses.
Date of experience: January 6, 2014
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.
We are so happy to hear we could help you out!