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A Place for Mom has a rating of 4.4 stars from 1,513 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.
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Highly knowledgeable of this industry. Within 30 minutes after contacting APFM, I had 5 confirmed appointments, complete with contact names, addresses, phone numbers and a description of services available. Highly, highly recommended!
Elison of Lake Worth. FL is getting bad, The food is mediocre at best, maintenance is poor.and Sagora Corp.,the owners,does not seem to want to invest a penny to remedy the situation. Moral is at an all time low with staff and residents. I would think twice about placing a loved one here.
We had already narrowed down our search to a few facilities and I was wanting insights or professional opinions on the places. So I called APFM. And boy do I regret it! They offered no new information and seemed keen to get me off the phone. All they really wanted was my contact info to unleash the hounds of every facility around. I specifically told them NOT to use my work number and gave a different number. And they NEVER asked permission to give my personal information out. But literally within 5 minutes of me hanging up with them (again being of NO help) I got three calls to the number I said do not use and got slammed with emails from various facilities. What a racket. Think about it- free to us, but they make their money somewhere. How? Their "partner" facilities. But partner facilities would never pay if they didn't get recommendations. I have never had my personal information bastardized in such record time. It was clearly about the money, with them politely trying to find out what my father did prior to retirement. While the people were pleasant, they should disclose that they are going to send your personal information out everywhere at record speed. Learn from our mistakes. I wish I had read reviews on them before calling.
Date of experience: June 15, 2018
Tamara was most helpfull all the way. She listened an understood all my concerns.She really tried her
Best to help me.God bless her.
GOOD REVIEWS!
Date of experience: January 22, 2024
Moving mom into a memory care facility was a difficult decision but we are so glad that it was Pacifica that we chose. It is truly a blessing knowing that Mom is getting the care and attention that she needs with respect, dignity and reassurance of well being. The staff works with the residents to keep their minds active and help them cope with their daily needs and health issues. The positive outlook they provide helps the residents feel they matter. They provide activities and make every day enjoyable. During visits with mom I could see that, not only the staff, but the other residents truly care for one another. What a wonderful reassurance to a resident's family. The staff reassures the residents' families that protocols, policies and procedures are followed which provides peace of mind. Thank you all for all that you do every day. You are all truly special people for the job you do and the sacrifices you make to care for others. I would recommend this facility without hesitation. It truly helps mom feel like it is home and she is surrounded by people who care about her.
Date of experience: May 22, 2021
I contacted A Place For Mom and an advisor (Mary Noack) responded right away with three good leads that fit our (very tight) budget; each of the facilities also contacted me proactively and we had our placement figured out in a matter of days. Mary Noack did an excellent job following up with me and making sure all my questions were answered. I would give 5 stars if there was information provided about Medicaid; it's clear that AFPM-recommended facilities are largely private-pay. We can make this work for now, but if my mother's care needs exceed her budget and we need to go the Medicaid Waiver route, APFM will not be much help.
Date of experience: October 8, 2019
I had an urgent case. I left a few messages and got a generic water downed response, a written message. No care no personal touch...
Only about the money.
Date of experience: July 14, 2022
I am an attorney who focuses on aging issues. I also have licenses in other professions that have ethical standards. I have been told by numerous marketing reps at various licensed facilities that they have received referrals from APFM reps who have never toured their facility, which raises the question of how credible can expertise be when the expert has no first-hand experience. APFM does not disclose to the consumer in their TV ads that their "free service" is compensated by the facility. My opinion is that APFM's advertising is misleading about their fees, and the "expertise" of their lead-generators is very shallow. In my opinion, APFM should AT LEAST be held to the same training and disclosures standards as a leasing agent at an apartment community. It seems remarkable and even shameful that this type of business is permitted to advertise without oversight and take advantage of vulnerable people. I do admit that some people have "used this service" and been referred to a facility that has met their needs. But it would be far better for a family member to use the internet and do independent research, consult a geriatric care manager, or a law firm that employs a care coordinator.
Date of experience: August 5, 2016
I called and got referrals to local people. They wanted hundreds of dollars to help me. Totally false advertizing. Don't wase your time do your own research.
Date of experience: December 17, 2019
Hectic due to our time deadline. With the referrals that cut out alot of research required by me it was fantastic.
Date of experience: March 31, 2024
Robin Toth is very knowledgeable and was extremely helpful when I was navigating through placment for my father!
I was referred to A Place for Mom by my father's social worker at the VA.
Date of experience: January 22, 2024
I love all the help I got to find my uncle a place to live. He loves it here
To help find a place for my uncle to live that was in his price range and the care he needed.
Date of experience: May 20, 2024
Great experience throughout. They were with me all the way. Thank you for everything!
It was really by accident at the beginning then when she reached out to me, thats when I knew that this was going to be great help she had knowledge on the places in our area.
Date of experience: May 24, 2024
Georgia Martin did a wonderful job organizing everything with the staff at Avenida
Through on-line and called.
Date of experience: May 24, 2024
My advisor took the time to listen to my situation and offer options for my father. I cannot thank her enough! We are so happy with her recommendation
Date of experience: March 11, 2019
Thank you for sharing!
I didn't know what to look for in Phoenix when I had to find a place for my friend. They helped me find the place we moved her into.
I was referred by a friend who had used them.
Date of experience: January 18, 2024
Sitting services is all that we use right now and are very satisfied with the sitters and the staff at the office
Date of experience: January 23, 2024
If I new how helpful and understanding you were, I would have asked for help sooner. I have been telling anyone who needs to place a family member to call you.
Date of experience: August 7, 2019
We appreciate the recommendations!
A Place for Mom has been a wonderful resource and support for my family. I found there staff to be professional, knowledgeable and caring about finding possible placements for my mother.
Date of experience: April 9, 2019
Thank you!
Eric was great! He answered my questions and set up appointments and made several follow up phone calls. He made an overwhelming process so easy.
I dont know but am glad I did
Date of experience: January 21, 2024
While searching for place for our mother, we originally began exploring places from a "A Place for Mom", and with no success, we decided to look outside the area and I had communicated to their rep that we had begun the search on our own. She began to send us information on her own, in the mean time we identified a place for my mother independent from their assistance, which we communicated to her. Several months after my mother had been living at the senior care facility, A Place for Mom began demanding placement fee from the Senior Care Home. In essence this fee gets charged back to the families for original move in fee. We have attempted numerous times to let them know we did not use their service to find this place, but because this Senior Care Center is listed in their database, they are attempting to collect, when they did nothing to provide any assistance. Most of their information they provide can be found on your own on the internet. They even attempted to trick me into providing a survey on the senior care center, so that they can use the information as if we had used them for the placement. It's so sad & dissapointing that a service like this lacks the integrity and ethics.
Date of experience: February 5, 2018
Our family was in crisis due to a rapid change in our mother's situation. Contacting A Place for Mom was a great decision. Our personal adviser was prompt, supportive and efficient. She took the time to understand our family's needs. The information links she sent provided convenient, easy access to the information we needed to make a good decision for our mom. It is a "must" for families to personally visit the actual facilities because only a family member can determine the right fit for their parent. We picked the top three based on the information available through A Place for Mom and visited each. I would recommend that A Place for Mom provide more time for their advisers to make in-person visits to all their local facilities. The first two we visited weren't nearly as good as the third and final one. But, all that really mattered is that we did find the perfect place for our mom and we could not have done it without the services provided by our adviser. She made a very difficult time in our family's life a bit less stressful and I will always be grateful.
Date of experience: January 4, 2019
Thanks for sharing your comments, Katherine! We are so glad A Place for Mom could help your family out during this difficult time.
Exton Senior Living is a great place for your love ones very friendly community very clean and great staff.
Date of experience: July 27, 2023
If you are a facility - they will bill you if you answer one question - Please never make business with them.
If you are client - grab the phone yourself - they want your money. PLEASE DO NOT USE THIS AGENCY.
Date of experience: December 8, 2019
Hi Karen, thanks for your review. Please email us at customerrelations@aplaceformom.com with additional detail on your experience so we can better understand and improve. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction. A Place for Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service with no hidden fees. There are many services online that will simply generate a list for you based on your desired care type and postal code. The majority of these lists consist of a property name, website and phone number. The value of working with A Place for Mom is the opportunity to talk with an experienced and caring professional who can save you time by identifying and prioritize your needs and then finding the appropriate local options that are right for you and your family member.
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.
Hi Gay, we do not charge families for providing referrals for senior living options. A Place For Mom is paid by our participating providers and communities, which enables us to offer families a cost-free service with no hidden fees. Please email us at feedback@aplaceformom.com if you would like to discuss any of your concerns further and provide support in your search.