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A Place for Mom has a rating of 4.4 stars from 1,393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.
Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.
It was helpful to have several places pulled up for us to look at and consider. Saved us time. Reviews were very helpful.
I had seen the Joan Lunden commercials many years ago.
My advisor was an excellent communicator. She gave me solid direction and helped me tremendously through the process.
I had seen the ads on tv, and when I found myself having to make such a decision on behalf of my Mother, I reached out to APFM, and am glad that I did.
I feel that they really are a good, caring company. I had wonderful follow up with my representative and then they sent information that can be valuable for many people who don't know a lot about what to expect for their loved ones. I happen to be in the healthcare field and know a lot about what I was looking for and he was very helpful.
Heather Pippen was extremely helpful, knowledgeable and most importantly compassionate with our search for a place for mom. She met all of our needs and went above and beyond our expectations.
Through a web search, reading reviews and service seemed to match our needs.
Jessica Dudley was very helpful and responsive in our search for a more appropriate placement for our 103-year-old grandmother.
We needed resources and help.
Laura guided us through the maze of numerous facilities to find the "perfect" one for our loved one.
We were not sure where to start.
I had a wonderful experience with A Place for Mom. I was given wonderful advice and referrals that met my father's needs.
I chose A Place for Mom because of their sweet reputation.
They took the time to listen to my concerns, needs, budget, and using that to match us with the best options.
Used they a couple of years ago for my mother.
They were quick to find local, reputable facilities, which were able to get us an appointment and we were able to secure a nice location.
The children were the ones who found this assistance.
Jim was great. He was informative and friendly. I was able to reach out to him after my initial contact.
Thought they could give me good information
Had difficulty finding anything in mom's money range that's not a dump. We found a lovely forever home for mom. Thank you so much and God bless
Needed help
They were always trying to help and were willing to listen. They were always trying to find what would make my mom happy.
I needed help, had never had to do this before.
This service made it much easier to find a place for my neighbor, whose own family was doing nothing.
Found it online
We were given referrals to 3 different facilities that met our families' criteria, and we choose the perfect match. Happy Ending!
Needed advice about where to start
During a time of "immediate" need due to unfortunate circumstances, Jackie was there to listen, guide, sympathize and provide expert support. She was fantastic with follow up and very easy to work with. I was faced with a decision that I did not foresee, and she helped me through. I appreciate all of the support and help!
I found during my search for Assisted Living facilities, and a friend there after also said to reach out.
When my mom suffered a stroke and required 24 hr care, I didn't really know where to begin. A Place for Mom provided me with a lot of help and support.
I subtracted one star because of the aggressiveness of their marketing machine. It really is too much.
Because of a recommendation from the hospital.
Leslee was amazing the entire way, by listening to my mothers needs and finding the exact location and requirements that she needs. Thank you!
Great reviews
I was reviewing a memory care facility on line and received a call from A Place for Mom. Within a very short period I had a contact person and appointments at 2 locations to tour for placement for my brother. Helpful and caring people!
We used A Place for Mom when placing our mother in assisted living in 2019. We were pleased with the location until COVID and that changed everything. I regret not contacting A Place for Mom in November 2023 when my brother’s journey began. It has been a nightmare trying to obtain proper care for our loved one.
Looking for Independent Living facility in Dallas
We found what we wanted and signed a contract within 10 days.
Via on line search
From shortly after I submitted my request, to after we had placed my mom (which was a lengthy process with a lot of barriers, twists, and turns), Julianne was there to offer support and guidance and sometimes just a friendly ear when I was overwhelmed. The help gained from trying to do much of this remotely was fantastic! Definitely would recommend.
Fast response to initial inquiry and trying to do a lot remotely from a different state.
Once my brothers doctors suggested we find an assisted living home for him we panicked not having any idea of how to go about it. Fortunately we met Natalie Schneller (on the internet) and she was so helpful in finding a place for my brother that I will never be able to thank her enough. She showed true concern along with us, continuing to help until we did find a place and still continued to contact me after placement to insure that we did not need more help which we did and she helped in solving our problems. Note-about a year after placement Natalie called to ask how is your brother doing (Wow what a person) sadly I had to inform her my brother had just passed away.
When inquiring about assisted living A Place for Mom, Natalie Schneller contacted me and immediately started helping. Because of the help and concern she showed I was shore she would help and she did.
Westbury Senior Living is a great place to live. They are always kind and caring! THANK you for all you do for my husband!
Due to unforeseen circumstances, I found that I was going to be moving from Nevada to Texas at fairly short notice. So I reached out to A Place For Mom because I had seen it advertised on TV and thought it might be a good place to start. It turned out that it was a very good place to start. My contact found me places near the area where I wanted to end up living. I was able to do virtual tours with these places, select my top two and then traveled to Texas to make my final choice after an actual tour. I appreciate all the help A Place For Mom has given me. I look forward to living in my new home soon.
Word of mouth and TV ads.
Dan Mitchell has been friendly, prompt and constant help. I couldn't ask for any better assistance than with Dan.
Didn't know where to start.
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A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.
