A Place for Mom has a rating of 4.4 stars from 1,393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.
Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.
Kathy is great to work with and gave me a lot of good information which made the process easy.
Placing my mom outside of her home sounded like a good idea, but actually seeking communities was hard. Working with A Place For Mom was somewhat comforting as they were an unbiased real person to speak to during the process...even when I didn't want to talk about it, they stayed in contact with me and sometimes let me vent with no sales push (thank you). I'm not sure if that's part of their process, but I surely appreciate it. My Sales contact still did her job in sticking with the sale, but that's why I called them, right? Lol Anyway, my experience was positive and I'm happy I called for assistance.
Very prompt, courteous response. Set up visit of memory care facility within 2 days. Thank you.
Have used them before and benefitted from help and suggestions.
Martha was persistent in helping find a memory care facility for my dad. She was there until he was placed, helping make phone calls and reaching out to facilities on my behalf. Not sure I could have covered as much ground without her. I am so thankful for Martha!
Martha reached out to me and told me how she could help. So I thought why not? And I am glad I did.
They gave us many options to check out! Friendly, Helpful and on top of communications! Thank you!
Googled reviews
Not only did Melisa email me a list of places to tour, she even scheduled tours for me. She even followed up after I selected a place for my grandmother. She was a great help
My cousin actually recommended it
I had barely hit the "enter" key on A Place For Mom's website when I received a call from them! Within a few minutes, I had a list of senior communities in my area to check out, and not long after that I had an appointment to visit one. My coordinator did a great job, and now my dad is ready to move to a great memory care community.
Google search
Our rep, Christy, at A Place for Mom was perky, patient, kind, and on top of her game. This process is overwhelming, and she literally took away all our worries. Best of all, we found the most ideal place in our preferred location and price point. Everybody's happy! I highly recommend this company.
It's a difficult time regardless of how much you think you know, but the team, especially Kelley Brit was understanding and allowed us to go at our pace. I recommend any family that is in need of care for a loved one to reach out and make the call.
Jonathan was instrumental in finding us a perfect fit for our family friend!
Kelly Hardy was very helpful through the entire process, even after the selection was made.
Saw the advertisements
I was overwhelmed with the process of looking for a Memory Care Community for my mother that would offer her some level of independence. After trying to gather information on my own (a frustrating process), I decided to contact A Place for Mom, and was connected with Leslee. She listened to my mother's needs and budget, and made appointments for me to tour a handful of communities. I found the perfect community for my mother, and she is now thriving in her new home.
The sheer number of Nursing Homes/Assisted Living Communities made it nearly impossible to gather information from each place. Every facility wants to meet in person before giving any pricing information. I decided to contact A Place for Mom, hoping they would have information on hand that would at least help me eliminate facilities that were out of her price range. Leslee with A Place for Mom was so helpful, and made my search much easier and less stressful, above and beyond just pricing information.
Mira Vie in Brick was suggested by A place for Mom. We toured the facility and thought it would work. However, on the way home, we decided to go back to the Chelsea, as we visited once before. (A Place for Mom also suggested.) Chelsea was bought by Mira Vie! We toured this facility, loved it, and have since had my loved one move in. It was a good decision,
Family recommended it.
Very helpful with answering all my questions and asking questions about my parents that helped the advisor make recommendations on places. My advisor then set up appointments for us to visit the recommended places. They were great with follow up calls and such a great asset for our family.
Interested in seeing more than one place within our budget.
From the first phone call, A Place for Mom, was friendly and educational. They took our information and immediately matched us to available places and even helped set up the interviews. We narrowed it down from 6 quickly, and had 2 awesome places to decide from. We made a great choice and could not be happier with the caring community we found for my mom. I highly recommend their services.
Such helpful ladies from the start! Provided a list of facilities to tour. Follow up calls to see how the search is going. Just constant contact until the search is completed
It was recommended
I knew we needed assisted living for my dad and had no idea where to start. A Place for Mom made that the easy part. After a brief phone call with them so they could better understand my circumstances, they connected me with a person knowledgeable about my area. Within minutes I had a list of places to explore as well as several appointments to tour them. They kept following up and suggesting additional places until we finally made a choice. They helped me with questions to ask and things to look for as we toured the places along with additional resources. I felt well supported and armed with knowledge as I took this journey into the unknown. I'm highly recommend A Place for Mom for anyone looking for alternative housing options for family members.
A Place for Mom was extremely helpful to me when I had to move mom from independent living to Assisted Living and then to a memory care facility. Just couldn't have done it without them. They were immensely kind and professional, and gave me facilities around my budget. They have ma y resources at their fingertips. Great organization!
We didn't know what to do or how to find a retirement community for my sister. I filled out the form on line and a place for mom contacted me and talked me through options. We then received calls and emails from several places. We had multiple options in our budget. This is a wonderful service and I highly recommend them.
Shilah Jackson was so helpful and had she not sent us the place to look at it would have take us much longer. My mom is moved in the Crest. I am very happy with how all this turned out. She is now 4 minutes from me and my son Beau instead of 40 minutes. Yay! Thank you Shilah for all your kind words and caring. I'm sorry I did not get back to you. We were slammed getting things taken care3 of for my mom and keeping my business going. Thank you again for your support. Debbie
I saw it on the internet and it seemed like the one that would really help us. And I was right.
We were given a month or so to move my in-laws to a facility with memory care. A Place for Mom did an intake of what we were looking for, our budget, etc and within an hour emailed us a handful of local facilities. We toured a couple and one stood out right away. A text to follow up on how we liked places was sent. At one point I asked for a couple more options and was sent a couple more. But we went with the one we first went to. I recommend this service, as it took the leg work out of figuring out which facilities were highly rated for memory care, which ones my in laws could stay together, etc.
They found us the perfect place for our parent! They understood his needs and his financial status.
Needed help
Very helpful in giving me various places to visit. However, I think you should check these places before you suggest them. Some of them had terrible reviews & were a waste of time. Nevertheless, you all were helpful & I found my place thru you.
Helped me in the past.
This organization did a great job providing multiple lists of Assited Living locations for my parents. They followed up often to see how the search was going. Very grateful to have their resources for the help we needed.
Researched the internet for options and threy seemed to be a good fit for my needs.
I first contacted A Place for Mom in 2019. It has been a long journey, and we left the timing and readiness to my Mom. She has just now moved to an independent living facility this week (May 2024)
The ladies at A Place for Mom have been helpful, yet patient in this process. Very understanding. Thank you for helping us get started.
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.
With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.
A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.