• A Place for Mom

A Place for Mom

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Overview

A Place for Mom has a rating of 4.4 stars from 1,395 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with A Place for Mom most frequently mention assisted living, memory care, and new home. A Place for Mom ranks 2nd among Caregiving sites.

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This company responds to reviews, but usually not within the first month

Positive reviews (last 12 months): 97%
Positive
827
Neutral
7
Negative
19
39
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How would you rate A Place for Mom?
Top Positive Review

“2 thumbs up!”

Jennifer S.
10/11/24

"A Place for mom" was a huge asset in helping my sisters and I, when it came time for our mom to move to an assisted living home. Our representative was knowledgeable, understanding, empathetic and showed great patience. Having never been down this road before the whole process would have been agony without their guidance and knowledge. From helpful and educational emails on various topics to supplying us with a list of properties to tour, and following up questions about decisions or additional information.

Top Critical Review

“Horrible snaked”

Edith P.
10/25/24

Please don't trust these people. They are all in it together. They stole all my mother's money and promised she'd always have a place to stay. They threw her in the hospital and refused to take her back into their facility when she finally got to another facility, they starved her to death. She went from 124 pounds down to 86 pounds in one month during Covid. I wasn't allowed to visit, they killed her Do not trust them they are all in it together. They act like they want to help you and they're so sympathetic soon as they get your money you can't get in touch with them.

Reviews (1,395)

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phone number (33)
Thumbnail of user chuckerr
Illinois
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

We desired to move our family member geographically (& traffic wise) closer to our home. APFM got us 3 interviews to visit within a few hrs. We chose the 2nd option. Great job.

Reason I chose this business:

Previous experience

Thumbnail of user rosemarym373
Arkansas
2 reviews
0 helpful votes
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June 9th, 2024
Verified purchase

My advisor Matt was very helpful, listened to my needs and encouraged me that the quick search I had to under go was not impossible. Kept up with each step and answered my questions.

Thumbnail of user markf2958
California
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

A Place for Mom provided lots of support and lots of options when deciding to place my parents in assisted living. Vanessa was very attentive to make sure I had answers to all of my questions and what to do next at each step.

That made a process that can seem overwhelming much easier.

Reason I chose this business:

I saw advertisements for A Place for Mom and then heard some personal testimonies about how good they were.

Thumbnail of user kellyc984
Switzerland
2 reviews
0 helpful votes
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May 29th, 2024
Verified purchase

We worked with Olga from A place for Mom, which put me in contact with Yvette Alicea, to place my dad at Seaton Voorhees. Yvette couldn't have been more welcoming, helpful and informative during a rather stressful time. Time was of the essence. He was in within 3 days of touring the place. Thank you.

Thumbnail of user johnl7449
California
1 review
0 helpful votes
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June 19th, 2024
Verified purchase

Pretty helpful. My agent was slow getting back. I received a couple referrals but ended up finding one in my own.

Thumbnail of user janisg91
California
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

A dear friend recommended A Place for Mom. She had a wonderful experience years ago with her mom. "It's not just for moms," she told me. That led me to Justin T., my kind-hearted adviser who went straight to work to help my dad. He was genuinely warm and efficient. The first recommendation was a perfect fit and I was grateful my father was in good hands when he passed.

Reason I chose this business:

Friend’s recommendation

Thumbnail of user mjs101
New York
1 review
0 helpful votes
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June 2nd, 2024
Verified purchase

Kate Albert was very kind and patient with me through this process. The assistance was what I needed to get started on with making difficult decisions.

Reason I chose this business:

I had seen the commercials and figured I would give it a try.

Thumbnail of user angelaw2411
Oklahoma
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Tailored our search to meet our specific needs. Gave us a starting place for a seemingly impossible task.

Thumbnail of user denices54
North Carolina
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

A place for mom help me find something sooner rather than later and thankfully it was not too far from my home

Thumbnail of user debbieo251
Michigan
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

I came across A Place For Mom by mistake and am so glad I did! I was feeling extremely overwhelmed trying to find a nice independent living community for my mom and the lady I spoke with (Dawn) set my mind at ease. I explained what I was looking for and the price range and she gave me several to choose from and even set up appointments. She followed up after my meetings to see how they went and if I needed her to find other places. Informative emails are sent with articles pertaining to senior care and what to look for when choosing a community for your parent. It really made the whole experience not so overwhelming!

Reason I chose this business:

I came across A Place for Mom by mistake. I thought I was calling a senior community. What a pleasant mistake!

Thumbnail of user kimg608
Texas
2 reviews
1 helpful vote
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May 18th, 2024
Verified purchase

My personal advisor was absolutely fantastic! From fine tuning the list of places that fit my parents criteria to following up constantly, she was a lifesaver! The "MySearch" tool is wonderful, allows you to drill down into the places that are on your list, view their websites and then schedule tours. Each step of this process was so easy. Even when I had to cancel or change dates, my personal advisor was always there to assist! I can't recommend them enough to help you through a difficult process.

Reason I chose this business:

Web search initially but then found I liked the tools they provided as well as the personal “helper” who was always very responsive!

Thumbnail of user stephene973
Alabama
1 review
0 helpful votes
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May 13th, 2024
Verified purchase

We have been working with Marie for the past two years to help mom get resettled into an assisted living community. She has been there to provide recommendations, feedback and counsel throughout the journey.

Reason I chose this business:

After seeing advertisements for the service, we reached out and were connected. It has been a great experience.

Thumbnail of user cynthiad1879
Indiana
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

One email and that's all it took! I received several options, made two phone calls and I was all set!
Using A Place for Mom was so easy and fast. It took a huge burden off of my mind!

Thumbnail of user maryellenc41
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

I love that we were able to get a variety of listings within our preferred area. We were given options in both the home-style setting and the bigger company-run places.
Our advisor answered questions and gave advice beyond just emailing these listing locations and their contacts.
We were able to find a place for my mother-in-law that the siblings agreed on and that is comfortable and safe for her.

Reason I chose this business:

It's a name I'd heard of and whose story I'd read ages ago. I checked the reviews and saw they were reputable.

Thumbnail of user leannes243
California
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Tamara was very helpful guiding me on what was available for my Dad and setting up tours. She kept in touch during all phases of the process.

Reason I chose this business:

I had no idea where to start looking for a place for my Dad. A neighbor had used A Place for Mom and recommended them to me.

Thumbnail of user catherinew1055
Florida
1 review
0 helpful votes
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May 12th, 2024
Verified purchase

From the moment I contacted A Place for Mom, my contact Jonathan, explained the process clearly and provided me with agencies straight away. He also followed up until we found an agency to care for our mom.Im happy to say we are just as pleased with the company we chose.

Reason I chose this business:

I had a recommendation from my neighbor.

Thumbnail of user nadio2
California
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I contacted A Place For Mom when we began our search for a senior assisted living facility for my mother. Michelle M. Was an enormous help and I am very grateful to her for all the information she provided. She suggested places and made appointments for us to tour them. All her suggestions were wonderful places and we did end up picking on of the facilities she had recommended.

Reason I chose this business:

The process of finding a place was all new to us and we weren’t sure how to go about choosing a place.

Thumbnail of user pennyd234
Illinois
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Sincere thanks to Susanne Yore, the A Place for Mom rep, who did such a great job of find excellent options for our family member. Susanne listened to us, asked appropriate questions, gave us three good options, and followed up as needed. This is a terrific service. And thanks to Susanne.

Reason I chose this business:

Reputable service.

Thumbnail of user cynthias2894
North Carolina
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

My experience with "A Place for Mom" was wonderful from the start. They made the process a "One- Stop-Shop" from finding an Assisted Living Facility to applying for VA Spousal Benefits. I would recommend their service to anyone that has a loved one needing assisted living accommodations and/or someone looking into how to apply for veteran's benefits.

Reason I chose this business:

Because I was surfing the net and located the service, and what good luck I found.

Thumbnail of user maxineb192
New York
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

After several days of not connecting with a representative, I finally connected with Jackie P., who was awesome. In the middle of my request, she interjected and said I have just the place for you. From the description it sounded perfect and met my brother where he is. And her suggestion was indeed perfect, and while my brother was balking she made sure I would not give in to his negative response. A few hours after Jackie's introduction an independent living apartment was secured and my brother is ok, moving to relieved and happy.

Reason I chose this business:

TV advertising and doing research for myself.

Thumbnail of user karenp3136
Illinois
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

When my elderly parent agreed to move into assisted living, I didn't know where to start. The representative with A Place for Mom was friendly and provided me with a list of facilities to explore that would likely meet my needs. I was able to talk to many of them and ultimately decided on one that they partner with. They helped make an overwhelming task doable!

Thumbnail of user rickm1318
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Debbie was incredibly helpful, and the places she referred me to were in immediate contact. Made the process so much easier

Reason I chose this business:

Word of mouth

Thumbnail of user thomass4578
Oregon
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

I am so thankful for the support and helpful guidance through this process. I was cheerfully invited to check out several nearby facilities and the various offerings of each. We found a nice 1 bedroom apartment facility with a warm and supportive staff that will help my parents adjust to normal living after a long hospital stay. I am very thankful for the advice and compassion of this service! Thank you does not say enough for the challenge of helping us through this chapter in their lives.

Reason I chose this business:

From having no experience in this challenge in the care of my aging parents, friends who have been here suggested this helpful service. And now even the continued emails with advice and education of the different stages of elder care is immeasurable!

Thumbnail of user sheriq13
California
1 review
0 helpful votes
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May 17th, 2024
Verified purchase

This is my second time using this service...first time for my step-father who was diagnosed with dementia and now for my mother who I want to have a more active life going into her 90's. Carly was kind, helpful and listened to my needs.

Reason I chose this business:

Had worked with them before

Thumbnail of user thomasw.b
Ohio
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

Yvette was great to work with and was a great negotiator with Brookdale to get us a the best possible pricing. She also gave me three places to visit and set up appointments.

Reason I chose this business:

I forget, but believe that another web site had steered me to you.

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From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

Company Representative

Thumbnail of user customercarea
Customer Care A.
Usually responds not within the first month
A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more. A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.

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